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Amanda Work Group Administrations 7 Xx Instructions Manual

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    							Index241
    changing
    busy hold music
     191
    field settings 99
    mailboxes 84, 95, 106, 
    115
    notification execution days 
    128
    notification execution in-
    tervals
     129
    notification execution 
    times
     129
    notification Method fields 
    128
    notification record tem-
    plates
     127, 138
    notification record types 
    128
    notification records 127, 
    138
    notification template titles 
    128
    pager telephone number 
    for notification
     
    131, 142
    report column order 177, 
    183
    report column widths 178, 
    183, 184
    scheduling records 161, 
    168
    system date 194
    system time 194
    times 34, 41
    Variable field for notifica-
    tion
     131
    channel
    defined
     225, 233
    character
    defined
     225
    class of service
    defined
     223
    client
    defined
     225
    Client Connection
    defined
     225
    Client Connection Bank
    defined
     225
    client_activation_key 4
    c-like escape sequence
    defined
     226
    CO
    defined
     226
    columns
    changing order in reports
     
    177
    changing widths in reports 
    178, 183, 184
    order in reports 183
    command-line options 19
    Comment 89, 109
    comments
    notification records
     140
    Company Greeting 44
    Company Greeting mailbox 
    213
    company greetings 213
    component
    defined
     226
    compose
    defined
     226
    Conn Secs 95, 115
    connection time
    total
     95, 115
    Continue Every
    notification record field
     
    140
    conventions iv
    Copy Messages To 92, 111
    copying
    files
     28, 34
    mailboxes 77, 78, 83, 
    105
    copyright ii
    CPU
    idle time percentage
     27
    CPU usage 38
    Created 95, 115
    creating
    informational mailboxes
     
    82, 104
    mailboxes 76, 78, 95, 
    115
    mailboxes automatically 
    76, 81, 103
    mailboxes based on anoth-
    er mailbox
     83, 
    105
    mailboxes from template 
    101
    menu options 95, 114
    notification record tem-
    plates
     121, 132, 
    134
    notification records 121, 
    126, 132, 134, 
    137
    range of mailboxes 84, 
    106
    report templates 175, 
    180, 182, 184
    reports 77, 175, 180, 
    182
    reports from templates 
    178, 184
    scheduling records 156, 
    165 
    						
    							242 [email protected]
    system announcements 
    190
    system-wide mailing lists 
    193
    trace files 28, 29, 32
    trace in window 29
    Current Greeting 92, 112
    locking 92, 112
    custom
    busy message
     93, 113
    Custom Busy 93
    locking 93, 113
    customer support 14
    customizing
    reports
     173
    D
    D/T?
     93, 113
    data corruption
    defined
     226
    dates
    Amanda last started
     26
    current 26
    messages 93, 113
    next shutdown 26
    resetting 29, 34, 41
    resetting system 194
    scheduling 168
    days
    notification
     128
    scheduling records 158
    days of week
    notification
     140
    scheduling 169
    dB level
    defined
     226
    DBF file
    defined
     226
    deactivating
    notification records
     140
    scheduling records 168
    dead call
    defined
     226
    dealer sales 14
    dedicated notification 118
    defined 227
    default box
    defined
     227
    default values
    defined
     227
    defining
    mailboxes
     89, 109
    delaying
    between greeting and next 
    action
     94, 114
    deleting
    mailboxes
     76, 78, 86, 
    108, 200
    mailing lists 200
    personal mailing lists 200
    system announcements 
    191
    DelUsers utility 200
    DELUSERS.EXE 200
    designing
    reports
     77
    diagrams
    Call Processing
     9
    Mailbox Processing 11
    mailbox processing 10
    DIAL 39
    dial codes
    defined
     227
    Dir Name 1 90, 110
    Dir Name 2 90, 110
    direct call
    defined
     227
    direct message
    defined
     228
    direct message mailbox
    defined
     228
    directories
    employee
     64, 90, 110
    Directory Name 1 90, 110
    Directory Name 2 90
    disabling
    notification records
     130, 
    140, 141
    scheduling records 163, 
    168, 169
    disconnect supervision
    defined
     228
    disconnecting
    users
     34
    disk
    notification
     124, 136
    space free 27
    disk notification
    defined
     228
    disk space
    notification
     124, 136, 
    195
    displaying
    Auto screen
     164
    current users 29, 33
    files 207, 208
    mailbox 999 196
    mailboxes 76, 78, 86, 
    107
    mailboxes and directory 
    names
     85
    message statistics 201
    Notify screen 132
    Reports screen 181
    status bars 28 
    						
    							Index243
    toolbars 28
    Users screen 98
    displaying trace information 
    41
    distribution sales 14
    Do Not Disturb 91, 110
    locking 91, 110
    scheduling 160
    scheduling field 169
    Done Chain 59, 94, 114
    defined 228
    DTMF 7
    defined 229
    E
    edit block
    defined
     229
    editing
    files
     203
    notification templates 202
    VMB.DAT 202
    emergency lists
    notification
     152
    employee directory 58, 64, 
    80, 90, 101, 110
    employee directory mailbox
    defined
     229
    empty strings
    defined
     229
    Enabled
    notification record field
     
    140
    scheduling field 168
    Enabled field
    notification records
     120
    enabling
    notification records
     140
    scheduling records 168
    end user
    support
     14
    ending
    search
     77
    ending times
    notification
     140
    environment variables
    TZ
     22
    ERROR 39
    errorlevel
    defined
     229
    examples
    reports
     174
    EXECUTE 39
    execution error
    defined
     229
    exitcode
    defined
     229
    exiting
    Amanda Administrator
     76
    Amanda Monitor 28
    Extension
    scheduling field
     169
    Extension field 90, 110
    Extension fields
    scheduling
     160, 169
    F
    F1
    help
     100
    FATAL 39
    fax
    modems
    status
     26
    Faxes 39, 96, 115
    faxing
    files
     34
    fields
    Auto screen
     168
    changing settings 99
    numbering for reports 183
    file names
    reports
     180, 184, 186
    files
    backing up Amanda
     199
    copying 28, 34
    creating trace 28, 29
    displaying 207, 208
    editing 203
    faxing 34
    restoring Amanda 199
    searching for strings 202
    traces 32
    tracing 202
    viewing 207, 208
    FIND 39
    finding
    mailboxes
     77, 87
    flash time
    defined
     229
    flash-hook
    defined
     229
    floppy disk drive
    defined
     230
    free
    disk space
     27
    freeze frame 31
    From and To
    notification record field
     
    140
    G
    general mailbox
     92, 111
    general protection fault
    defined
     230
    glare
    defined
     230
    GREETING 39
    Greeting
    scheduling field
     169 
    						
    							244 [email protected]
    greetings
    caller instructions
     58
    changing automatically 
    47, 50
    company 44, 213
    employee directory 65
    locking 92, 93, 112, 113
    maximum length 92, 112
    naming 88
    recording 44
    samples for mailbox 990 
    46
    samples for mailbox 991 
    59
    scheduling 160, 169
    Grep utility 202
    GREP.EXE 202
    Groups 94, 114
    Users screen 99
    groups
    naming
     88
    notification 152
    Guests 92, 112
    H
    Hang up mailbox
     45
    HANGUP 40
    hangup supervision
    defined
     228
    hard disk
    defined
     230
    hard drive
    defined
     230
    hearing
    system status
     193
    help
    Amanda Administrator
     77
    Amanda Monitor 29
    F1 100
    history
    installation
     209
    used with less 209
    HISTORY.BAT 209
    HOLD 40
    holidays
    scheduling greetings
     57
    home
    calling
     148
    hookflash
    defined
     230
    I
    I
    command-line options
     19
    ID Call?, Identify Called Party 
    93, 113
    identifying
    called party
     93, 113
    IDLE 40
    inband signaling
    defined
     231
    information
    mailboxes
     6
    information system 2
    informational
    mailboxes
     73
    informational mailbox
    defined
     231
    informational mailboxes 82, 
    104
    installation
    support
     15
    installing
    history
     209
    instructions 214
    setup sheets 215
    integer
    defined
     231
    Integration Helper
    defined
     231
    integration timeout
    defined
     231
    Interactive Voice Response See 
    IVR
    international sales
     14
    international support 14
    intervals
    notification
     129
    scheduling 159
    IVR
    defined
     232
    J
    JOVE utility
     203
    JOVE.EXE 203
    jumper pins
    defined
     232
    K
    KSU extension table
     81, 103
    L
    LAN
    defined
     232
    LANA
    defined
     232
    LANA Number
    defined
     232
    Last 40
    length
    busy message
     93, 113
    greetings 92, 93, 112, 
    113
    messages 91, 111
    less
    used with history
     209
    used with MSGLIST 201
    Less utility 207
    LESS.EXE 207 
    						
    							Index245
    lights
    message
     117
    List Comment
    defined
     232
    List Del utility 200
    LIST_DEL.EXE 200
    listening
    system status
     193
    loading
    report templates
     178, 184
    locking
    busy message
     93, 113
    Call Screening 91, 111
    Do Not Disturb 91, 110
    greeting 92, 112
    mailbox fields 91, 110, 
    111
    mailboxes 191
    logging on
    Amanda Administrator
     78
    Amanda Monitor 24, 26
    Amanda Voice Server 28, 
    76
    Amanda Voice Server 
    (from Amanda 
    Administrator)
     
    73
    LOGIN 40
    login time
    totals
     95, 115
    Logins 96, 115
    defined 232
    logins
    totals
     115
    Logons
    defined
     232
    long pause
    defined
     232
    M
    MAIL
     40
    Mailbox
    field
     89, 109
    mailbox 39
    991 59
    defined 232
    general 92, 111
    mailbox 999 45
    computer use of 195
    displaying 196
    telephone use of 189
    mailbox checklist 217
    Mailbox Processing diagram 
    11
    Mailbox Table 107, 108
    mailbox templates
    997
     68, 78
    mailboxes
    411
     64, 80, 90, 101, 
    110
    990 6, 44, 46, 213
    991 6, 58, 214
    997 68, 78
    997 and Norstar 69
    999 24, 74
    Calls 96, 115
    copying 77, 78, 83, 105
    creating 76, 78
    creating a range 84, 106
    creating automatically 81, 
    103
    creating from another 
    mailbox
     105
    creating from another 
    mailboxes
     83
    creating from template 
    101
    creation date and time 95, 
    115
    currently in use 29, 33
    date and time of last save 
    95, 115
    defined 236
    deleting 76, 78, 86, 108, 
    200
    description 4
    displaying 76, 78, 86, 
    107
    displaying with directory 
    names
     85
    extensions 7
    field definitions 89, 109
    finding 77, 87
    information 6
    informational 73, 82, 
    104
    kinds of 4
    locking 191
    modifying 84, 106
    moving from one to anoth-
    er
     85, 107
    next 76, 78
    numbering fields for re-
    ports
     183
    personal 72
    ports 27
    previous 76, 78
    process control 5
    processing 10, 59
    read-only 192
    resetting 192
    saving 76, 78
    setup sheets 220
    statistics 77, 96, 115
    template for 68
    total logins 115 
    						
    							246 [email protected]
    total notifications 96, 115
    total times processed 96, 
    115
    total times transferred 115
    total transfers 96
    Transfers 115
    unlocking 191
    window 78
    windows 76
    mailing lists
    deleting
     200
    system-wide 193
    Main screen
    accessing
     18
    Amanda 37
    Calls 38, 40
    CPU usage 38
    Faxes 39
    general information 38
    Last 40
    mailbox 39
    Notify 38
    Port 39
    port status 39
    Space 38
    Started 38
    Time 38
    Users 38
    version 38
    making active
    notification records
     140
    scheduling records 168
    making inactive
    notification records
     140
    scheduling records 168
    managing
    reports
     175
    Max Times
    notification record field
     
    140
    maximum
    messages
     95, 115
    time busy message 93
    time per greeting 92, 93, 
    112, 113
    time per messages 91, 
    111
    times notification per-
    formed
     140
    Maximum Rings 90, 110
    MENU
    1-8
     40
    TOP 40
    menu bar
    Auto screen
     165
    defined 232
    Notify screen 133
    Reports screen 181
    Users screen 98
    menu options
    creating
     95, 114
    Menus 95, 114
    Users screen 99
    menus
    setup sheets
     216
    system administrator 189
    using Amanda Monitor 28
    Menus and Chains
    Reports screen
     182
    message lights 117, 143
    notification 123, 136
    Message Volume 112
    messages
    dates and times
     93, 113
    displaying mailbox statis-
    tics
     201
    maximum at one time 95, 
    115
    maximum length 91, 111
    reporting mailbox statistics 
    201
    storing 91, 111
    total since creation 95, 
    115
    volume 112
    Messages Maximum 95, 115
    Messages Total 95, 115
    messaging center 2
    Method fields 128
    defined 141
    MF
    defined
     232
    minutes
    before notification
     140
    between notifications 140
    between scheduled chang-
    es
     169
    modified_call_screening 91, 
    111
    modifying
    mailboxes
     84, 95, 106, 
    115
    notification record tem-
    plates
     127, 138
    notification records 127, 
    138
    pager telephone number 
    for notification
     
    131
    scheduling records 161, 
    168
    Variable field for notifica-
    tion
     131
    monitored transfer
    defined
     233 
    						
    							Index247
    moving
    from mailbox to mailbox
     
    85, 107
    MSGLIST
    used with less
     201
    MsgList utility 201
    MSGLIST.EXE 201
    MTWTFSS
    notification record field
     
    140
    scheduling fields 169
    N
    n_clients
     4
    Name and Extension recording 
    93, 113
    Name/Ext? 93, 113
    naming
    greetings
     88
    groups 88
    report templates 184
    NDIS
    defined
     233
    NetBEUI
    defined
     233
    NetBIOS
    defined
     233
    network
    defined
     233
    Next Change
    scheduling field
     169
    non-empty strings
    defined
     233
    normal
    notification
     123, 135
    Norstar
    mailbox template
     69
    Norstar KSUs
    notification method
     119
    notification
    active
     140
    changing execution days 
    128
    changing execution inter-
    vals
     129
    changing execution times 
    129
    changing Method fields 
    128
    changing notification 
    record templates
     
    127, 138
    changing notification 
    records
     127, 
    138
    changing pager telephone 
    number
     131, 
    142
    changing record types 128
    changing template titles 
    128
    changing Variable field 
    131, 142
    comments 140
    creating notification record 
    templates
     121, 
    132, 134
    creating notification 
    records
     121, 
    132, 134
    creating records from tem-
    plates
     126, 137
    days of week 140
    dedicated 118
    disabling 130, 141
    disk 141
    disk space 124, 136, 
    141, 195
    emergency lists 152
    Enabled field 120
    examples of 143
    execution days 128
    execution intervals 129
    execution times 129
    groups 152
    inactive 140
    message lights 123, 136
    Method fields 128
    minutes before 140
    minutes between 140
    next 26
    normal 123, 135, 141
    Norstar KSUs 119
    number of times 140
    pager 145
    pager relayed telephone 
    number
     146
    pickup 123, 136, 141
    record types 128
    records needed 119
    relay 141
    relay page 146
    restricted 118
    roving 118
    stopping 130, 141
    system administrator 195
    telephone numbers 124, 
    135, 141
    template titles 128
    templates 120
    times 140
    Token Programming Lan-
    guage
     141
    total successful 96, 115
    types of 141
    urgent 124, 136, 141
    variable 141 
    						
    							248 [email protected]
    Variable field 120
    voice 144
    notification activity 38
    notification records
    setup sheets
     221
    Notification Records List
    Notify screen
     133
    notification template
    defined
     233
    notification templates
    editing
     202
    Notifies 96, 115
    notifies
    totals
     96, 115
    NOTIFY 40
    Notify 38
    Notify After
    notification record field
     
    140
    Notify screen
    Continue Every
     140
    description 133
    displaying 132
    Enabled 140
    From and To 140
    Max Times 140
    menu bar 133
    Method 141
    MTWTFSS 140
    Notification Records List 
    133
    Notify After 140
    Selected Record’s Fields 
    133
    Title 140
    Type 141
    User Information 133
    Variable 141
    Notify window 76, 78
    null
    defined
     233
    numbering fields
    reports
     183
    numbers
    Amanda versions
     26
    voice board driver versions 
    26
    O
    off-duty attendant
     2
    on-hook
    defined
     233
    operations
    performed at shutdown
     
    208
    options, command-line 19
    ordering
    columns in reports
     177, 
    183
    P
    P
    command-line options
     19
    page numbers
    reports
     173
    pager
    calling
     145, 146
    notification 145
    notification with telephone 
    number
     146
    pagers 117
    notification 124, 135
    passwords 24, 74, 97
    Amanda 21
    PCPM 40
    defined 233
    personal mailboxes 72
    personal mailing lists
    deleting
     200
    phantom call
    defined
     226
    pickup
    notification
     123, 136
    Play Date & Time 93, 113
    Port 39
    port information
    Amanda Monitor
     27
    ports
    active number
     27
    calls 27
    defined 225, 233
    mailboxes 27
    message lights 117
    resetting 29, 30, 40
    status 27, 39
    times last used 27
    tracing activity 30
    types 27
    preferences
    user
     69
    previewing
    reports
     77
    primary attendant 1
    printing
    previewing reports
     77
    reports 77, 179, 186
    setup 77
    process control
    mailboxes
     5
    processing
    calls
     8
    mailboxes 10
    prompt files
    defined
     234
    Q
    questionnaire
    user
     70 
    						
    							Index249
    R
    range
    creating mailboxes
     84, 
    106
    Read-Only 90, 110
    read-only
    mailboxes
     192
    real time
    tracing
     31
    Record Name and Extension 
    93, 113
    RECORDING 40
    recording
    caller instructions
     58
    company greeting 44
    greeting for employee di-
    rectory
     65
    Name and Extension re-
    cording
     93, 113
    system announcements 
    190
    records
    creating scheduling 
    records
     156, 
    165
    notification setup sheets 
    221
    reference
    Mailbox fields
     89, 109
    reinstalling
    history
     209
    relay
    notification
     124, 135
    reorder tone
    defined
     234
    report templates
    creating
     175, 180, 182, 
    184
    loading 178, 184
    naming 184
    reusing 178, 184
    saving 184
    Report window 78
    reporting
    message statistics
     201
    Reports
    MSGLIST.EXE
     201
    user information 182
    reports
    changing column order
     
    177, 183
    changing column widths 
    178, 183, 184
    creating 175, 180, 182
    creating from templates 
    178, 184
    customized 173
    designing 77
    example 174
    file names 180, 184, 186
    managing 175
    naming report templates 
    184
    numbering fields 183
    page numbers 173
    print preview 77
    printing 77, 179, 186
    saving 77, 180, 186
    viewing 186
    Reports screen
    Basic Options
     182
    Chains and Menus 182
    display 181
    menu bar 181
    Menus and Chains 182
    statistical information 182
    Statistics 182
    status bar 182
    User Information 181
    Reports window 76
    reset time
    totals
     96, 115
    resetting
    dates
     29, 34, 41
    mailboxes 192
    ports 29, 30, 40
    system date 194
    system time 194
    times 29, 34, 41
    restarting Amanda 18
    restoring
    Amanda files
     199
    Restrict To
    scheduling fields
     169
    restricted notification 118
    reusing
    report templates
     178, 184
    reviewing
    reports
     186
    system status 193
    RING 40
    ring no answer
    scheduling
     169
    ring voltage
    defined
     234
    ringing
    Ring No Answer
     90, 110
    Rings
    scheduling field
     169
    rings
    scheduling
     160
    RJ-11
    defined
     223
    RJ-14
    defined
     223
    RJ-XX
    defined
     223 
    						
    							250 [email protected]
    RNA 40, 92, 112
    RNA Chain 94, 114
    RNA greetings
    scheduling
     160
    roving notification 118
    running
    Setup
     21
    S
    S
    command-line options
     19
    sales
    dealers
     14
    distribution 14
    international 14
    sample greetings
    mailbox 990
     46
    mailbox 991 59
    sampling rate
    defined
     234
    Saved 95, 115
    saving
    changes to mailboxes
     76
    mailboxes 78, 95, 115
    report templates 184
    reports 77, 180, 186
    scheduling
    active
     168
    call screening 160
    creating 155
    creating records 156, 165
    days of week 169
    defining 155
    description 153
    disabling 163, 169
    Do Not Disturb 160
    execution days 158
    execution intervals 159
    Extension field 169
    Extension fields 160
    greeting changes 47, 50
    greetings 169
    holiday greetings 57
    inactive 168
    minutes before repeating 
    changes
     169
    ring no answer 169
    rings 160
    RNA greetings 160
    Screen Calls? 169
    starting dates 168
    stopping 163, 169
    testing records 155
    time between changes 169
    times 168
    scheduling records
    changing
     161, 168
    changing execution inter-
    val
     162
    changing start date 161
    modifying 161, 168
    Scheduling Records List
    Auto screen
     165
    Screen Calls?
    scheduling
     169
    searching
    files
     202
    mailboxes 77, 87
    specify criteria 77
    secondary attendant 2
    Security Code 90, 109
    security code
    default
     58
    security codes 24, 74, 97
    Selected Record’s Fields
    Auto screen
     165
    Notify screen 133
    SEND 40
    server
    defined
     234
    service 14
    setting up
    printer
     77
    settings
    changing
     99
    Setup 21
    setup sheets 215, 220, 221
    menus 216
    shutdown
    next
     26
    shutdown operations 208
    SHUTDOWN.BAT 208
    shutting down
    Amanda
     20
    operations 208
    SMDI
    defined
     234
    SMDR
    defined
     234
    Space 38
    space
    free
     27
    notification 124, 136
    standalone system 3, 4, 17
    Started 38
    started
    Amanda
     26
    starting
    Amanda
     18
    Amanda Administrator 73
    Amanda Administrator 
    from Amanda 
    Monitor
     28
    Amanda Monitor from 
    Amanda Admin-
    istrator
     76 
    						
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