Amanda Work Group Administrations 7 Xx Instructions Manual

							Chapter 3: Monitoring Amanda 31
This allows the installer or administrator to:
 Check on the results of configuration changes
 Have trace information available if he needs to call customer support 
for assistance
The trace files are restricted in size to 1300 kilobytes (1.3 MB). This keeps 
the files manageable, and allows the trace files to be copied to a standard 
3.5-inch floppy disk. 
N
OTE:Because of this size limitation, when the trace file reaches 
its maximum size, it deletes the initial entries. Therefore, 
the trace file stores only the last 1300 kilobytes of trace in-
formation. If the Amanda system is scheduled for a nightly 
automatic shutdown, you will have an automatic backup of 
the last three days’ trace files and insure that the trace files 
are written to disk. Otherwise, if the system is crashing, a 
trace file could be lost in the crash.
From Amanda Monitor, you can create trace files on your local workstation 
(or network). From Amanda Voice Server, you can create trace files on the 
server. You can copy trace files from the server to your workstation (or 
network) and vice versa. You can also copy trace files from one location on 
the server to another and from one location on your workstation (or network) 
to another.
To start a real-time trace:
1. Do one of the following:
 On the Administer menu click Trace Window then Open….
 Click Open Trace Window   on the toolbar.
The Server Trace window opens.
2. Click Freeze Frame… to examine the last 200 lines of the trace in 
another window. 
The real-time trace continues while the Freeze Frame window is open.
3. Click Cancel to return to the Server Trace window. 
						

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4. To close the Server Trace window, do one of the following:
 Click Cancel.
 Click Close Trace Window   on the toolbar.
To start (and stop) a trace to file:
1. Do one of the following:
 On the Administer menu click Trace to File then Start….
 Click Start Trace File   on the toolbar.
The default trace file is TRACE.OUT. It is located on your workstation 
in the directory where Amanda Monitor is installed.
2. On the Administer menu, click Trace to File then View… to view the 
file in NotePad (or another default Windows editor). 
3. To stop tracing, do one of the following:
 On the Administer menu click Trace to File then Stop….
 Click Stop Trace File   on the toolbar.
To create a new trace file:
1. On the File menu, click New….
The Open Trace File dialog box appears.
2. Indicate the name and location of a new trace file on your workstation 
(or network).
The default file extension is .OUT. 
3. Use the steps in the previous procedure “To start a trace to file” for more 
information.  
						

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Displaying a List of Mailboxes
If you are running Amanda as a voice server, you can display a list of the 
mailboxes currently connected to the voice server as clients. You can also 
disconnect those mailboxes from Amanda Monitor.
To display a list of mailboxes:
1. On the Administer menu, click Mailboxes….
The Voice Server Mailboxes dialog box appears.
For example, 122U means that Mailbox 122 is using one of the client 
programs. 999A means that there is currently a connection with the 
Amanda Administrator program. 999M means that there is currently a 
connection to the Amanda Monitor. The Mailboxes... command allows 
you to select a Client Connection and disconnect it. 
						

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2. Click Done to exit the Voice Server Mailboxes dialog box when you are 
done.
You can disconnect users without having to shut down the system.
To disconnect a mailbox:
1. On the Administer menu, click Mailboxes….
The Voice Server Mailboxes dialog box appears.
2. Select a user from the Active Mailbox list box then click Disconnect.
3. Repeat step 1 as necessary.
4. Click Done to exit.
Resetting the Date and Time
You can reset Amanda’s date and time while she is running.
To reset the date and time:
1. On the Administer menu, click Time….
The Voice Server Date and Time dialog box appears.
2. Type a new date in the Date text box or use the spin box to change the 
date.
3. Type a new time in the Time text box or use the spin box to change the 
time.
Copying Files
You can copy files without shutting down Amanda. You can copy files 
between your workstation and the voice server. You can also copy files from 
one location on your workstation to another or from one location on the 
voice server to another.  
						

							Chapter 3: Monitoring Amanda 35
For example, you can copy a trace file from the voice server to your 
workstation or you can copy files to be used in a fax-on-demand application 
from your workstation to the voice server.
To copy a file:
1. On the File menu, click Copy….
The Copy dialog box appears.
2. Indicate the name and location of the file to be copied. 
If the file is on your workstation (or network), you can click Browse… 
to locate the file.
3. Select the Local or Voice Server option button to indicate the location of 
the file. 
4. Indicate the name and location of the file to be created. 
If the file is on your workstation (or network), you can click Browse… 
to locate the file. 
						

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5. Select the Local or Voice Server option button to indicate the location of 
the new file. 
6. Click Copy.
If the file already exists, the Confirm File Replace dialog box appears.
7. Do one of the following:
 To replace the existing file, click Yes.
 To preserve the existing file, click No and type a unique name for 
your file in the Copy dialog box.
8. When “File copy completed” appears at the bottom of the Copy dialog 
box, click Cancel or copy another file.
N
OTE:See [email protected]/DOS Workstation Features for 
information about creating fax files with Amanda Fax.
Using the Main Screen
If you are using Amanda as a standalone system, you use the Main screen on 
the computer that runs Amanda. If you are using Amanda as a voice server, 
you use Amanda Monitor to monitor the server from your workstation.
The Main screen lets you view the real time status of the Amanda standalone 
system. The current status includes the version number, system usage 
information, the number of mailboxes, hard disk space, when the system was 
last started and when it will be shut down next, port number and type, port 
activity status, and fax modem status.
To avoid security problems, always return to the Main screen after managing 
mailboxes, and so forth. From other screens, non-authorized personnel can 
change and perhaps damage the system. 
						

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The Main Screen
UsersReportsShutdownFilecopyDate/TimeAutocreateMain
The Amanda Company’sUsage: 0/78% Time: 07/21/95 10:53:07
[email protected]/DOSUsers: 157 Started: 07/18/95 03:13:00
Call Processing System Space: 21:4755% Shutdown: 07/25/95 01:30
Version 6.12/5.54 Calls: 1267 Faxes: 1:  Idle
Notify
At 07/21/95 10:53:00
Port Mailbox Status Calls Last Port Mailbox Status Calls Last
1/A 103 PCPM 375 10:53 13/A 132 BUSY 21 10:53
2/A 117 RECORDING 202 10:51 14/A 173 RECORDING 18 10:51
3/A 129 HANGUP 104 10:53 15/A 128 HANGUP 17 10:53
4/A 146 LOGIN 97 10:50 16/A 124 LOGIN 16 10:49
5/A 990 GREETING 83 10:53 17/A 101 BUSY 15 10:53
6/A 165 BUSY 71 10:53 18/A 119 GREETING 14 10:50
7/A 991 GREETING 52 10:53 19/A 169 IDLE 11 10:30
8/A 132 ANSWER 40 10:53 20/A 113 IDLE 9 10:33
9/A 154 EXECUTE 39 10:53 21/A 103 IDLE 5 9:34
10/A 133 RNA 28 10:53 22/A IDLE 0 NEVER
11/A 990 GREETING 28 10:53 23/A IDLE 0 NEVER
12/A 137 CHAIN 22 10:53 24/N 117 DIAL 47 10:53
Menu Bar
The top line is called the menu bar. It lists the following menu commands:
Users Alt+U accesses the Users screen, where you create and modify 
mailboxes.
Reports Alt+R accesses the Reports screen, where you create and modify 
reports.
Shutdown Alt+S shuts down Amanda. 
						

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Filecopy Alt+F allows you to copy a file (for example to copy 
C:\AMANDA\TRACE.OUT to a diskette).
Date/Time Alt+D allows you to change the system date and time.
Autocreate Only for Amanda systems that use The Amanda Company 
voice boards for Norstar. Alt+A allows you to create a 
mailbox for each extension defined for the KSU.
General Information
Amanda displays general system information in the Main screen below the 
menu bar.
VersionThe current version of Amanda followed by the current 
version of the driver.
UsageThe percentage of CPU idle time. This fluctuates and is 
heavily dependent on the kind of CPU as well as the activ-
ity of the voice ports, the modem, and the serial ports.
UsersThe total number of mailboxes currently defined.
Space The amount of free disk space still available for message 
storage, in both hours of recording time and percentage of 
total disk space.
Calls The total number of answered calls since the last start-up.
Notify Displays the notification that Amanda is performing or the 
word NEVER if there is no pending notification.
TimeThe current time (in the 24-hour format).
Started The time at which Amanda was last started. 
						

							Chapter 3: Monitoring Amanda 39
Amanda shows the current activity of each port in columns.
Shutdown The next time Amanda is scheduled to shut down automat-
ically. Shutdowns can be scheduled daily, weekly, or nev-
er as defined by Amanda’s system configuration options.
FaxesThe fax status. Usually you see a number for each fax mo-
dem (1–4) and the status Idle, Send, or Receive (depend-
ing on whether the fax is waiting, sending data, or 
receiving data). If this field is blank, the configuration op-
tions for your fax modem are not accurate.
Port The number of each port, followed by a letter indicating 
the mode that port is in: A (answer) or N (notification) 
mode.
MailboxThe current mailbox being accessed on that port, or the 
last mailbox accessed if the port is now IDLE.
StatusThe current activity on that port. These include:
ANSWERThe PCPM tone indicates that there 
was an answer
BUSYThe PCPM tone indicates that the ex-
tension is busy
CHAINProcessing a Done, Busy, or RNA 
chain
DIALDialing
ERRORThe PCPM tone indicates that there 
was an error
EXECUTEProcessing a mailbox
FATALFatal error occurred and port is reset 
to IDLE.
FINDUsing the employee directory
GREETINGPlaying the greeting 
						

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Resetting Ports
You can reset individual ports on the Amanda system without shutting down 
the system. Resetting a port forces a hangup and changes the port’s status to 
IDLE.
C
AUTION:Anyone using the port being reset will be disconnected 
without warning.
HANGUPProcessing a hang up
HOLDHas the caller on hold
IDLENot processing a call
LOGINProcessing a user who has logged on 
to hear messages
MAILDelivering messages.
MENU:1–8Menu command selected from top 
level menu
MENU:TOPMenu level for the user
NOTIFYProcessing a notification record. 
PCPMReceiving a PCPM tone
RECORDINGRecording a message or greeting
RINGListening to a ring
RNAThe PCPM tone indicates that there 
was no answer
SENDSending a message
CallsThe total number of calls made or answered on that port
LastThe last time the port started activity or went off-hook