Amanda Work Group Administrations 7 Xx Instructions Manual

							Chapter 1: Introducing Amanda 11
Mailbox Processing Diagram 
						

							12 Administering [email protected]/DOS
Mailbox Processing Diagram (continued) 
						

							Chapter 1: Introducing Amanda 13
Mailbox Processing Diagram (continued) 
						

							14 Administering [email protected]/DOS
Customer Service and Support
The Amanda Company provides customer service and support Monday 
through Friday from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600
International Support:
Telephone: (203) 744-0860
We b S ite :
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, 
such as picking up messages, sending messages, changing greetings, and 
using distribution lists. Registered Amanda sites receive free end user 
support for the life of their systems. Be sure to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as 
setting up mailboxes, programming notification, setting automatic schedule 
changes, and creating reports. Registered Amanda sites receive free system 
administration support for up to six months after the installation. Be sure to 
send in your registration card! 
						

							Chapter 1: Introducing Amanda 15
Installation Support
Installation support covers the initial connection of Amanda to a telephone 
switching system as well as problems that occur when the system changes or 
Amanda is upgraded. 
The Amanda Company offers installation support to any dealer who buys a 
turnkey system. 
Qualified Amanda marketing partners and solution providers, who are in 
good standing, receive installation support for any system.
Application Support
Application support covers extended programs that can be configured using 
Amanda’s powerful Token Programming Language. The Amanda Company 
can write custom applications for you. All Amanda solution providers, who 
are in good standing, receive application support. Please contact your 
Amanda sales representative for more information. 
						

							16 Administering [email protected]/DOS 
						

							Chapter 2:
Getting Started
Using Amanda as a Voice Server or a 
Standalone System
This guide explains how to administer Amanda as either a voice server or a 
standalone system. If Amanda was installed as a voice server, you can switch 
back and forth between the two by typing the following at the DOS prompt:
server on (to switch from server mode to standalone mode)
or:
server off (to switch from standalone mode to server mode)
Press Enter.
From the DOS prompt (C:\AMANDA), you can type SERVER or AVER 
and press Enter to see what mode Amanda is in. If it is already in the mode 
you want, type AMANDA (and Enter) to restart Amanda.
N
OTE:While in server mode, you can type any of the following 
(then press Enter):
s To shut Amanda down
t To display a trace of Amanda’s activities
o To stop the trace to screen
p To display a list of active Amanda telephone ports
w To display a list of logged-on users
k To disconnect a user. (Type in the name of the 
user when prompted for it.) 
						

							18 Administering [email protected]/DOS
Starting Amanda
To  s t a r t  A m a n d a :
1. Turn on the computer on which Amanda is installed. 
Amanda displays:
Do you want to run SCANDISK(Y/N)? 
SCANDISK is a DOS program that checks that your disk and file struc-
tures are intact.
2. Press Y for Yes or N for No. If you do not make a selection within 30 
seconds, SCANDISK starts automatically.
Next Amanda displays the mode she is in (voice server or standalone 
system) followed by:
Do you want to run [email protected]/DOS (Y/
N)?
3. Press Y for Yes to start Amanda in this mode. If you do not make a 
selection within 30 seconds, Amanda starts automatically. This allows 
for unattended operation.
If Amanda is in voice server mode, you see:
[email protected]/DOS is now up and running.
Type s to begin shutdown.
If Amanda is in standalone-system mode, she displays the Main screen. 
The word Main appears in the upper right corner of the screen.
Amanda Monitor, one of the Windows client applications, displays the 
same information as the Main screen.
N
OTE:At step 3, press N to access system files or perform sys-
tem tests with aN Amanda Company representative. Af-
ter performing those operations (or if you press N 
accidentally), restart Amanda by typing AMANDA at 
the DOS prompt.
During start up, if Amanda cannot load the files that store 
the dial codes, tone patterns, and integration patterns for 
your telephone switching system, she displays a panic 
message and immediately shuts down. For Brooktrout  
						

							Chapter 2: Getting Started 19
voice boards, these are PBX and TON files. For The 
Amanda Company voice boards for Norstar, these are 
GTD and CMP files.
Using Command-line Options
Amanda can be run with a variety of command-line options. The brackets [  ] 
indicate when n is optional. Do not use the brackets in the command-line 
option. The value n is italicized because you must replace it with a number if 
you use it.
To change the command-line options, you can doing either of the following:
 Simply type the options after AMANDA as you start Amanda. 
(Your options are added to those already appearing on the RAMAN-
DA line in the AMANDA.BAT file. If an option is used more than 
once, its last form is the one that goes into effect.)
 Alter the AMANDA.BAT file that runs Amanda. It is found in the 
root directory (C:). Use JOVE or another editor to change the line 
that starts with the name of Amanda’s executable, RAMANDA.
/IRuns Amanda in what is called “demonstration mode.” Amanda 
does not answer calls, but you can change mailbox settings, no-
tification records, and so forth.
/T[n]Causes Amanda to trace the activity on all ports, storing that in-
formation in C:\AMANDA\TRACE.OUT. Specifying n causes 
Amanda to write to disk after every n lines. (By default, Amanda 
writes to the trace file every 1024 characters.) New installations 
run with /T /S1300 and store the last three trace files as well as 
the current one. Amanda creates a new trace file every time she 
restarts. 1300 kilobytes is suitable for copying to 1.44 MB flop-
py disks.
/S[n]Limits the size of the trace file to the last n kilobytes of informa-
tion.
/PnRestricts trace information to port n. Use two digits, such as 01 
or 12, to indicate the port. 
						

							20 Administering [email protected]/DOS
Shutting Amanda Down
Amanda should always be shut down—not just powered off. You can shut 
down Amanda manually from the computer on which she is running. You 
can also schedule her to shut down automatically once a week on a specific 
day at a specific time. This section explains how to do a manual shutdown. 
For information about automatic shutdowns, see Installing 
[email protected]/DOS.
To shut down Amanda:
1. Do one of the following:
 If Amanda is running as a standalone system:
Press Alt+S.
 If Amanda is running as a voice server:
Press s.
The password dialog box appears.
2. Type in the password. (The default is AMandA with only the first two 
and the last letter capitalized.)
3. Press Enter.
4. Press Y (to confirm the shutdown).
5. Press Y again (to reconfirm).
6. After the DOS prompt C:\AMANDA> appears, wait 30 seconds before 
turning off the power.