3Com Nbx 100 And Ss3 Nbx Administration Guide

							Manage Data381
BackupBack up your system data: 
■After you change system settings
■Immediately before you change any system hardware or software
When you back up your system data, you can choose to include or not 
include the voice mail messages for all system users.
RestorePerform a database Restore operation only when you need to recover lost 
data. You can only restore from a backup file that you created from the 
same version of the software that you are using or from a previous 
version.
When you restore your system data, you can choose to restore or not 
restore the voice mail messages for all system users.
Voice mail is included in a backup of your system data only if you specify 
that you want it included. If voice mail was not included when the system 
data was backed up, you cannot specify that you want to restore voice 
mail during a restore operation.
Convert DatabaseYou can migrate configuration data stored with an older software version 
to a newer software version. You may need to do this if you have installed 
a new version of the software but you want to use older configuration 
data. During normal operation, you should not need to use the Convert 
Database function.
Purge DatabasePurging the database removes existing user and device data you have 
added to the system, restores factory defaults, and causes an automatic 
reboot.
The Purge Database feature does not affect your IP connectivity to the 
NBX NetSet utility. After a database purge, the system continues to use 
the IP address, subnet mask, default gateway, and host name that you 
have assigned.
Purge Database and
CDRIf you want to purge Call Detail Reports (CDR) data, as well as user and 
device data, you can perform these functions at the same time. 
						

							382CHAPTER 7: OPERATIONS
Event LogYou can view these event logs that are maintained by the system: 
■NBossLog — Tracks warnings and errors. When you reboot the 
system, the current NBoss log is renamed to OldNBosslog, and a new 
log file is started.
■Adminlog — Tracks activities performed in the NBX NetSet utility 
under the administrator login. The Adminlog is never renamed or 
deleted. It continues to grow over time, but it is unlikely that the size 
of the Adminlog file will ever grow to be a problem. 
■Upglog — Tracks the history of upgrades and processes that occur 
during upgrades. 
To view event logs, select Operations > Event Log.
See the Help for the procedure on viewing event logs.
LicensesYou can install licenses for these optional system components:
■Devices (the total number of devices allowed on the NBX system)
■IP telephones
■H.323 Gateway on NT
■pcXset™ Soft Telephone
■Additional voice mail and Auto Attendant ports and voice mail storage
■Disk mirroring
■Windows Audio Volume (WAV) devices
■Virtual Tie Lines
■Internet Voice Messaging (VPIM)
■Third-Party Messaging
■Complement Attendant Software
■Call Recording & Monitoring
■Third-party telephones and devices
To manage your software licenses, select Operations > Licenses.
See the Help for procedures on managing licenses. 
						

							Licenses383
Add a LicenseEach NBX system includes a factory default license, tied to the system 
serial number. On NBX 100 systems, the serial number is located on the 
Call Processor backplane. On SuperStack 3 systems, the serial number is 
located on the disk tray.
To configure the system to support new licenses, contact your 3Com 
Voice Solutions dealer and provide the serial number. The dealer obtains a 
new license key from 3Com Customer Support that enables the upgrade.
See the Help for procedures for adding a license to an NBX system.
Remove a LicenseThe only license that you can remove from an NBX system is the disk 
mirroring license which enables a SuperStack 3 NBX system to use two 
disks in a mirrored configuration.
CAUTION:Refer to the Help for instructions on how to remove the disk 
mirroring license. If you do not follow the correct procedure, you may not 
be able to restart the SuperStack 3 NBX system.
Usage ReportThe Usage Report displays, for each license installed on the NBX system, 
the current number of devices in use for the license type and the 
maximum number of devices allowed by that license.
Backing Up LicensesYou can make a backup of all licenses on your NBX system.
1In the Operations > Licenses dialog box, click Backup Licenses.
2Click Save, and choose a location to save the backup file.
3Click Save.
Restoring Backed Up
LicensesYou can restore all licenses from a previously created backup file.
1In the Operations > Licenses dialog box, click Restore Licenses, and 
browse to the location in which you saved the licenses backup file. 
Alternatively, type full path to the license backup file in the 
Enter path to 
restore license(s) on this system: text box.
2Click Restore.
3Respond to the confirmation prompt message that appears. 
						

							384CHAPTER 7: OPERATIONS
Obtaining Details of
License HistoryYou can view a detailed history, including the date and time on which 
each license was added to the NBX system.
In the Operations > Licenses dialog box, click Details. Table 69
 describes 
each column in the Details report window.
Regional SoftwareTo manage regional software, select Operations > Regional Software.
See the Help for procedures on managing your regional software.
InstallYou can install regional software including local language voice prompts, 
regional tones and cadences, and local language versions of certain user 
documentation for your region. 
After you install regional software, you must designate it to be the 
current system regional software by selecting System Configuration > 
Regional Settings.
Table 69   Explanation of License Details Window
FieldPurpose
NameThe name of the license.
DescriptionA description of the license.
A site license indicates one of these two things:
■Enables the function across the entire NBX system.
Example: The Internet Voice Messaging license (VPIM) 
allows you to compose and send voice mail messages to 
other NBX systems or any voice mail system that is 
VPIM-compliant.
■Enables an unlimited number of devices of this type. The 
actual limit is set by the system maximum (up to 200 
devices for the NBX 100 and up to 1500 devices for the 
SuperStack 3 NBX system).
Example: You can install a site license for pcXset and 
then add any number of pcXset clients to your NBX 
system (up to the total licensed device limit).
The list of licenses may contain several licenses of the same 
type, each one permitting a number of devices.
License DateThe date on which the license was generated.
ExpiresThe date on which the license will expire.
A date in this column indicates that the license is a trial 
license that will expire on the given date.
The word Never indicates that the license is a permanent 
license and will not expire. 
						

							Regional Software385
RemoveYou can remove regional software at any time. All versions of the regional 
software that you select are removed. For example, if you choose to 
remove the “Mexico - Spanish” regional pack, all versions of the selected 
regional software are removed from the system.
U.S. English cannot be removed.
When you remove a version of system software, the system verifies 
whether the removal might leave any regional software unassigned to a 
system software version.
Specific regional languages, tones and cadences, or voice prompts that 
were associated with earlier releases may no longer be usable by recent 
system software versions. 3Com recommends that you purge unused 
regional software to conserve disk space.
You can only remove unused regional software immediately after you 
delete a version of system software. If you choose not to remove this 
software when prompted, you must either:
■Wait until you remove a subsequent version of system software before 
you can delete any unused regional software.
■Remove all versions of the selected regional software on the system. 
You can then install the required version.
DetailsThe Regional Software Diagnostic Details window displays the status of 
each region in the current system software. Table 70
 defines the 
displayed values.
Table 70   Diagnostic Details
ValuesDescription
In UseThe regional software is currently being used by the system.
Available The regional software is fully loaded on the system, but it is 
not currently in use.
Not Fully InstalledThe system can access some parts of the regional software, 
but not all. You probably have not loaded the correct 
regional software version for the system software you are 
running.
Error While LoadingAn error occurred while loading the regional software. 
Re-install the software.
Nothing InstalledThe system is aware that this regional software exists, but no 
version is installed. 
						

							386CHAPTER 7: OPERATIONS
Third-Party DriversYo u  c a n add and configure third-party telephones for use on an NBX 
system. The third-party vendor supplies the interface hardware and a 
software package to support the telephones.
The process of adding third-party telephones has these steps:
■Install the device type license — Each third-party device type 
(typically a telephone) must be licensed for use on the NBX system. 
The license governs the type of device and the number of devices of 
that type that can be added to the NBX system.
■Installing the software driver — This step places the third-party 
driver software on the NBX system disk.
■Importing — This step activates the third-party driver software.
See the Help for instructions on these procedures.
NBX Software
UpgradesWhen you upgrade the NBX system software, you do not need to reinstall 
and import the third-party drivers, provided that you continue to use the 
same NBX database after the upgrade.
If you upgrade the NBX system software and choose to start with a new 
database, or if you revert to a database that did not include the 
third-party driver, you must import the third-party driver again.
Third-Party
Telephone GroupsWhen you install and import a third-party driver, a new telephone group 
is created for the third-party telephone type. When you add third-party 
telephones to the NBX system, by default they are added to this group.
You cannot delete the default third-party telephone group.
A third-party telephone can belong to the default third-party telephone 
group, or to a telephone group that you create for that third-party 
telephone. 
						

							8
REPORTS
This chapter describes how to access details of NBX system data traffic. 
It covers these topics:
■Directory
■Device List
■System Data
■Call Reporting
See the Help for procedures on accessing this data.
DirectoryThe NBX system provides a directory listing of all the telephone 
extensions in the system. 
If a call is picked up by the Auto Attendant, the caller can search this 
same directory for the person by using the phone’s key pad to type the 
first letters of the persons last name. The Last Name parameter of each 
user profile forms the dial-by-name directory. 
Only mailboxes that have been initialized and have a recorded greeting 
are included in the directory. You can exclude a user from the directory 
when you add or modify a user.
To view, print, or search the system directory, select Reports > Directory.
See the Help for the procedures on viewing, printing, and searching the 
directory. 
						

							388CHAPTER 8: REPORTS
Device ListThe NBX system provides a list of the devices and functions such as 
telephones, line card ports, voice mail ports, Call Park extensions, and 
Groups that are currently being used. 
To view or print a report of system devices, select Reports > Device List.
See the Help for procedures on viewing and printing the system device 
list.
System DataThe NBX NetSet utility provides basic data about the NBX system. 
Before you contact your 3Com Voice Authorized Partner or 3Com 
Technical Support, access this report and record the information.
To view system data, select Reports > System Data.
See the Help for procedures on viewing system data.
Disk StatusIn addition to viewing basic system data, you can also view data 
specifically about disk drives. If you are using disk mirroring, you can 
confirm the status of both disks.
To view disk status, select Reports > System Data > Disk Status.
See the Help for procedures on viewing disk status.
Power Supply StatusIf your system is configured with two power supplies (SuperStack 3 NBX 
only), you can view the status of each power supply on the Power Supply 
Status report. To view power supply status, select Reports > System Data 
> Power Supply Status. See the Help for procedures on viewing power 
supply status.
For each power supply, the report displays these types of information:
Table 71   Power Status Report Information
FieldPurpose
ConnectedThe connection status for each power supply.
Values: True or False
Output voltageThe output voltage status.
Values: Valid or Invalid 
						

							Call Reporting389
Call ReportingThe NBX Call Processor captures information about all outgoing and 
incoming calls made through the system. To view this call information in 
detail, you must install Call Reports (Downloads > Software > NBX Call 
Detail Reports) on a networked computer running Microsoft Windows 
95, Windows 98, Windows 2000, or Windows NT 4.0. Then, you must 
download the call report information, which is referred to as call detail 
reports, from the system to a local hard drive.
After you install NBX Call Detail Reports, you can:
■Retrieve calling data from the system.
■Generate formatted reports.
■Export reports in formats suitable for use with third-party reporting 
software, spreadsheets, databases, and word processing applications.
■Export your call data in HTML format for publication on a web server.
■Export reports to a disk file or directly to a Microsoft mail message or a 
Microsoft Exchange folder.
Call reports do not include information on the locked or unlocked status 
of telephones.
See the Help in the NBX Call Detail Reports software for procedures.
Windows
Environment
SpecificationsYou must have these minimum requirements to run Call Reports:
■Processor — Pentium 166MHz or higher
■Operating System — Windows NT 4.0, Windows 95, Windows 98, 
Windows 2000, or Windows XP
■RAM — 32 MB on Windows 95 or Windows 98; 64 MB on Windows 
NT or Windows 2000
■Network — Network connectivity to the NBX Call Processor
■Disk Space — 40 MB of free disk space
Installing Call ReportsTo install NBX Call Reports, select Downloads > Software > NBX Call 
Reports.
See the Help topic for Downloads > Software in the NBX Call Reports 
installation procedures. 
						

							390CHAPTER 8: REPORTS
Configuring Call
ReportingYou can configure your system to save call information, and then use the 
Call Reports function to view the information in a variety of formats. You 
can create a password-protected logon for users so that the users can 
access call report information. This logon does not provide administrator 
privileges to users.
The NBX software supplied by or on behalf of 3Com has the ability to 
mask or scramble the last four digits on call records. If you do not select 
this function, call numbers are recorded without any digits masked or 
scrambled. 
The collection, storage, or manipulation of personal data such as these 
call numbers may incur obligations under local laws, such as those 
relating to data protection or privacy. These legal requirements differ 
from country to country and it is your responsibility to comply with all 
such obligations. 
3Com accepts no liability for your failure to comply with local laws 
regarding the collection, storage, or manipulation of such information 
and data.
To configure call reporting, select Reports > Call Reporting.
See the Help for procedures on configuring call reporting.
Purge CDRYou can purge old Call Detail Report (CDR) data from the system.
To purge CDR data, select Reports > Call Reporting > Purge CDR.
See the Help for the procedure on purging call report data.