3Com Nbx 100 And Ss3 Nbx Administration Guide
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Configuring and Managing T1 Digital Line Cards321 Figure 139 Modify Digital Line Card IP Settings Dialog Box Removing a T1 Digital Line CardYou can remove a T1 Digital Line Card at any time. CAUTION:Removing a Digital Line Card may affect your Dial Plan. To remove a Digital Line Card: 1From the NBX NetSet - Main Menu window (Figure 97 ), click Device Configuration. 2Click the Digital Line Cards tab (Figure 98 ). 3From the Select Device Type pull-down list, select T1/ISDN Board List and click Apply. A list of installed Digital Line Cards appears in the T1/ISDN Board List. Select the Digital Line Card you want to remove from the list. 4Click Remove. A dialog box prompts you to confirm the removal. Click Ye s.
4 USER CONFIGURATION This chapter describes these elements of the NBX system: ■Users (including phantom mailboxes) ■Call Pickup ■Hunt Groups ■Class of Service (CoS) UsersYou use the User Configuration tab in NBX NetSet utility to add users and phantom mailboxes to the NBX system and remove them. You can also modify and maintain user profiles and parameters. To perform these tasks, in the NBX NetSet utility, select User Configuration > Users and then see the Help for these buttons: Add, Modify, Remove, and User Settings. For more information about User Settings, which individual users can also configure, see Chapter 1 in the NBX Telephone Guide. Phantom MailboxesYou can add a mailbox for an extension that has no associated physical telephone. A caller can dial directly into a phantom mailbox, the person assigned to the phantom mailbox can create and send a message from within the voice mail system, and the Auto Attendant can route voice messages to the phantom mailbox. Example: A user who travels frequently or who is never in the office can use a phantom mailbox to receive and manage messages, even though no telephone is associated with the mailbox extension. The user of a phantom mailbox can call in to the Auto Attendant to retrieve and send messages, log into the NBX NetSet utility to manage messages, including having the system forward voice messages using the Off-Site Notification feature, or use an e-mail client to manage the messages (see “IMAP (for Integrated Voice Mail)” in Chapter 6).
324CHAPTER 4: USER CONFIGURATION Call PickupIn some organizations, it can be useful if any user who hears a telephone ringing can pick up the call on her or his own telephone. Using the Call Pickup feature, you can create one or more Call Pickup groups to allow this convenient sharing. Group NumbersPickup group numbering differs for SuperStack 3 NBX systems and NBX 100 systems. SuperStack 3 NBX systems: ■50 Call Pickup groups: ■Group 0 through group 31 (extension 500 through 531) ■Group 32 through group 49 (extension 482 through 499) ■50 Directed Call Pickup groups (extension 540 through 589). NBX 100 systems ■32 Call Pickup groups from group 0 (extension 500) through group 31 (extension 531) ■10 Directed Call Pickup groups from 540 through 549. See the Phone Guide for user instruction on how to use Call Pickup. If you select Auto Add Phones to Call Pickup Group 0 (System Settings > System-wide), every telephone that is added to the system is a member of Call Pickup group 0. Administrators can add and remove users to and from any of the groups. Users can remove themselves from Call Pickup group 0, but not from any other Call Pickup groups. Calls to a user who is a member of default Call Pickup Group 500 can be picked up from any telephone. Users can add or remove their own telephone extensions from Group 500 to allow or prevent others from picking up their calls. See the NBX Telephone Guide and the User Help. You can map Call Pickup Groups to user telephone buttons to provide one-touch access to the Call Pickup groups. See “Creating and Managing Button Mappings” in Chapter 3. To modify call pickup groups, select User Configuration > Call Pickup. See the Administrator Help for procedures on modifying call pickup groups.
Hunt Groups325 Hunt GroupsA hunt group is a set of users. A call that is routed to a hunt group can reach any member of the group who is currently logged into the group. A static hunt group is one in which all members are permanently logged in (locked). In a dynamic hunt group, users can be logged in and out of the group by you, the administrator, or you can allow them to log into or out of the group themselves, using the group password you create. Hunt groups are specified by extension, in these ranges: ■SuperStack 3 NBX: 4000–4099 (All 100 can be assigned.) ■NBX 100: 450–499 (A maximum of 30 can be assigned.) To configure hunt groups, select User Configuration > Hunt Groups in the NBX NetSet utility and then see the Help topics associated with these buttons: Add, Modify, Remove, Status, and Feature Mappings. Hunt Group Considerations ■For a telephone to participate in a hunt group, the user must be logged into the hunt group. See the NBX Telephone Guide. ■When you create a hunt group, you specify one of three types: linear hunt group, circular hunt group, or calling group. Your choice is based largely on the ringing pattern that you want. ■For each group that you define, you also specify: ■The To t a l T i m e o u t — The length of time in seconds that the call will ring on the group’s telephones before the call goes to the group’s call coverage point. ■The Per-Device Timeout — The length of time in seconds that each phone rings in the cycle. (Ignored for Calling Groups.) ■Whether you want the system to log a phone out of the hunt group if it does not answer. (Ignored for Calling Groups.) ■For linear and circular hunt groups, the order in which a group telephone rings (the telephone’s “priority”) is the same as the order in which you added it to the group. For calling groups, all phones ring simultaneously. Linear and Circular Hunt GroupsIn linear and circular hunt groups, calls ring sequentially on telephones in the group, but the behavior differs when the time specified in the Total Timeout field elapses: ■If the Total Timeout value is less than the sum of all of the Per-Device Timeout values, a call that is routed to either a linear and circular hunt
326CHAPTER 4: USER CONFIGURATION group rings on some, but not all of the telephones in the group and then is routed to the group’s call coverage point. ■If the Total Timeout value is greater than the sum of the Per-Device Timeouts: ■For a Linear Hunt Group, the call rings in order on each group telephone and then goes to the group’s call coverage point. Any time remaining in the Total Timeout is ignored, and the call does not ring again on any telephone in the group. ■For a Circular Hunt Group, the call rings in order on each group telephone and then, for the remainder of the Total Timout, begins ringing again through the telephones, in order. Depending on the Total Timeout value, an unanswered call may ring through all telephones in the group multiple times. If the Total Timeout value exactly matches the sum of the Per-Device Timeouts, the behavior of a single incoming call is the same for both linear and circular hunt groups. When a second call is routed to a linear or circular hunt group, the telephone on which the second call first rings is different: ■For Linear Hunt Group, the new call rings on the first telephone in the group. ■For a Circular Hunt Group, the new call rings on the telephone that is next in the ringing sequence. Calling GroupsIn this special type of hunt group, an incoming call rings on all telephones in the group simultaneously. After the Total Timeout value is reached, a call that is still unanswered is routed to the group’s call coverage point. The value in the Per Device Timeout field has no effect on the behavior of telephones in a calling group. Call CoverageFor each type of hunt group, use this set of check boxes to define where the NBX system routes an unanswered call (the call coverage point): ■Voice Mail — An unanswered call goes to the hunt group’s voice mailbox (which is separate from the voice mailbox of any telephone that is a member of the group). ■Auto Attendant — An unanswered call goes to the Automated Attendant that you specify.
Class of Service (CoS)327 ■Phone Number — An unanswered call goes to the extension number that you specify in this field. Examples: The receptionist’s telephone, or the extension of another hunt group. Class of Service (CoS)Class of Service (CoS) is a set of calling permissions that you assign to users. Most permissions are subject to the Business Hours parameters: Open, Closed, Lunch, and Other. For example, you can create a class where toll calls are allowed during normal business hours (Open), but are not allowed after business hours (Closed). Additional considerations: ■Emergency calls (such as calls to 911) are not subject to CoS restrictions. ■System-wide Speed Dial numbers are not subject to Class of Service restrictions. For example, if you want to enable calling to a specific toll number to all users without regard to their CoS settings, create a System Speed Dial for that number. ■When you create a new profile, the system assigns the default CoS unless you specify a different one. If you edit the properties of the default CoS, verify that it contains a minimum set of permissions. ■You can enable or disable Offsite Notification at the system level. The system-wide setting takes precedence over the CoS setting. Service classes control these types of calls: ■Intercom ■External (local, long distance, international, long distance toll-free, and long distance toll) ■CO Code (optional telephone company services, such as Call Waiting) ■Trunk to trunk transfers ■Off-site Notification To configure Class of Service, select User Configuration > CoS and see the Help screens for these buttons: Add, Modify, Remove, and View.
5 SYSTEM CONFIGURATION This chapter provides information about using the System Configuration function of the NBX NetSet™ utility to configure system level settings. It covers these topics: ■System Settings ■Speed Dials ■Business Identity ■Security ■TAPI Settings ■Disk Mirroring System SettingsYou can use the System Settings tab to configure these system-level items: ■System-wide Settings ■Regional Settings ■Date and Time ■Timers ■Ringing Patterns ■Multicast Addresses ■IP Addresses ■Maintenance Alerts On the System Settings tab, you can also view the current system settings, such as the software version, the IP address of the system, and the amount of free memory. Table 50 describes the fields. To view system settings, select System Configuration > System Settings.
330CHAPTER 5: SYSTEM CONFIGURATION System-wide SettingsYou use the System-wide dialog box to make changes to System-wide settings. Table 51 describes each setting. To configure system-wide settings, select System Configuration > System Settings > System-wide. See the Help for procedures on modifying system-wide settings. Table 50 System Settings FieldPurpose Software VersionThe call control software for the NBX system. System Serial #The serial number on the Call Processor circuit board. Host NameThis is an IP setting. It is a name you can give to the NBX system so you do not have to specify the IP address when accessing the NBX NetSet utility through a browser. A host name works only if you add the name to the name resolution system. If you do not use a name resolution system, you must specify the IP address in the browser. IP AddressThe IP address of the NBX system. Default GatewayThe IP address of the destination host for any IP packet not addressed to a host on the local subnetwork. Subnet MaskAn IP setting that identifies the network and host portions of an IP address on the network. Network ProtocolThe transport mechanism for voice packets. Ethernet only: All communications are at the Ethernet frame layer. Standard IP: IP communications are used for traffic between NBX system addresses. Every device needs an IP address. IP-On-the-Fly: An implementation of IP communications in which Layer 2 (Ethernet) devices are temporarily assigned a Layer 3 (IP) address only when they need to communication with a Layer 3 device on a different subnetwork. The IP address is assigned from an address pool defined by the NBX system administrator. After the Layer 2 device returns to the idle state the IP address is returned to the pool of available addresses for future use. MOH MAC AddressThe hardware address of the Music-on-Hold device. Free MemoryAvailable memory on the NBX system. Date and TimeThe current system date and time. To modify, click the Date and Time button. System Start TimeThe last time the system was initialized (boot time).