3Com Nbx 100 And Ss3 Nbx Administration Guide
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Overview of the System Software21 Redialing From Call LogsIn the NBX Business Telephone and NBX Basic Telephone display panels, you can view logs of recent Missed Calls, Answered Calls, and Dialed Calls. You can select and redial a call from any of these lists, as well as from the directory of internal users, your personal speed dial list, or the system-wide speed dial list. Calling Line Identity Restriction (CLIR)When an NBX Telephone user makes a call on an ISDN channel, the receiving party can see the identity of the caller (normal ISDN behavior). When the NBX option Calling Line Identity Restriction (CLIR) is enabled, the receiving party cannot see your identity when you call. Computer Telephony Integration (CTI) Connectivity3Com Networked Telephony Solutions provide a software-based CTI solution through the Microsoft Telephony Applications Programming Interface (TAPI). Your telephone and your computer connect to the same LAN so that your computer does not need any special hardware, such as proprietary cards. The NBX system works with TAPI 2.X-compliant CTI applications. Call RecordingYou can integrate a third-party call recording system into your NBX system so that selected calls can be recorded. (Optional license required.) NBX Call ReportsNBX Call Reports, a Windows client program, is a standard feature of 3Com Networked Telephony Solutions. Call Reports allows you to save calling data about inbound and outbound calls, present it in a report, or export it to spreadsheets, word processors, or reporting programs. NBX Resource Pack CD3Com Networked Telephony Solutions include the NBX Resource Pack CD with the most recent system software for backup and upgrade purposes, optional Microsoft Windows software from 3Com and third-party vendors, and electronic versions of system documentation. Support for Multiple LanguagesThe NBX system’s Administrator Help is in English, by default, but the User side of the NetSet administration utility’s Help system can be configured for several other languages. In addition, the three telephone Quick Reference Cards, the NBX Telephone Guide, and the voice prompts are available in multiple languages on the NBX Resource Pack CD.
22CHAPTER 1: INTRODUCTION NBX NetSet Administration UtilityThe NBX NetSet Administration utility is an HTML-based web interface in which you configure and manage the NBX system. You need a web browser, such as Microsoft Internet Explorer, to administer the system. Internet Explorer version 5.5 is optimal. (You do not need Internet access.) Figure 1 shows the NBX NetSet - Main Menu window, which appears when you log on to the NBX NetSet utility. Figure 1 NBX NetSet - Main Menu Window NBX systems present the NBX NetSet utility through an embedded web server. NBX NetSet passwords grant system administrators and users different levels of access privileges. Individual telephone users can view or change their personal settings such as personal speed dial lists, off-site notification settings, and ringing tones. System administrators can manage user profiles and devices, change system parameters, such as speed dial lists and dial plan settings, and upgrade the system software.
NBX NetSet Features23 NBX NetSet FeaturesTa b l e 4 describes the features that administrators can access through the NBX NetSet - Main Menu window. Ta b l e 4 NBX NetSet Features for the NBX Administrator IconDescription Configure and manage system-wide NBX Voice Messaging, Auto Attendants, and VPIM settings. If you install a license for a third-party messaging application and disable NBX Messaging, this icon is not available. Configure and manage NBX devices, such as: ■Telephones and telephone groups ■Analog Line Cards ■Digital Line Cards (T1, E1, and BRI-ST cards) ■Analog Terminal Adapters (ATAs) ■Call Park ■Attendant Consoles ■Virtual Tie Lines Configure and manage your system Dial Plan. Download, install, configure, and manage additional system features, such as: ■Optional NBX software, such as NBX Call Reports and TAPI software ■Multiple LabelMakers for NBX Telephones and Attendant Console ■Quick Reference Guides for the NBX Business and Basic Telephones, and analog telephones on the NBX system Configure and manage these system-level operations: ■Upgrading software ■Rebooting and shutting down the NBX system ■Managing data (database backup and restore) ■Viewing and managing event log files ■Viewing and adding licenses for optional software ■Setting regionally different information (voice-prompt language, dial tones and cadences, and documentation language) ■Installing third-party drivers (for example, for telephones other than NBX Telephones)
24CHAPTER 1: INTRODUCTION View and manage system reports: ■Directory lists of users ■Device List ■System Data ■Call Reporting Configure and manage the system-level settings for: ■System Settings ■System-wide Speed Dials ■Business Identity ■Security ■TAPI Settings Configure settings for TAPI (Telephony Applications Programming Interface). (Can also be configured from the System Configuration icon.) Configure and manage: ■Users ■Call Pickup Groups ■Hunt Groups ■Class of Service (CoS) Settings for users Ta b l e 4 NBX NetSet Features (continued)for the NBX Administrator IconDescription
NBX NetSet Features25 Ta b l e 5 describes the additional icons that appear on or below the NBX NetSet - Main Menu window. They are shortcuts to specific areas within the NBX NetSet utility and to some of the online documentation. Ta b l e 5 NBX NetSet Shortcuts IconDescription The Help icon in the NBX NetSet - Main Menu window provides access to the Contents, Index, and search features of the online Help system. The Help icon on individual dialog boxes takes you directly to content-specific Help in addition to accessing the global Help features. Displays Tab To It, a window that shows all the tabs for the entire system. Click on a tab in the Tab to It window to go directly to that tab’s interface. The Tab to It icon also appears on most dialog boxes throughout the NBX NetSet utility. If you install a license for NBX Unified Communications or a third-party messaging application, the tab for NBX Messaging is disabled in the Tab to It window Opens the online (PDF) version of the NBX Administrator’s Guide (this book). This icon is available in the NBX NetSet - Main Menu window only. Opens the online (PDF) version of the NBX Telephone Guide. This icon is available in the NBX NetSet - Main Menu window, and below the User Settings window when users log on to the NBX system. Opens the online (PDF) version of the NBX Feature Codes Guide. This icon is available in the NBX NetSet - Main Menu window, and in the User Settings window when users log on to the NBX system. Quickly returns you to the NBX NetSet - Main Menu window.
2 DIAL PLAN The NBX system’s dial plan determines how the system handles calls. It defines the set of destinations that the system can reach, how to get to these destinations, and which telephone numbers to dial to reach these destinations. This chapter provides information about understanding, developing, and managing the dial plan. It covers these topics: ■Dial Plan Concepts and Overview ■Dial Plan Tables ■Dial Plan Pretranslators ■Managing the Dial Plan Configuration File ■Outdialing Prefix Settings ■Managing Extensions ■Managing Extension Lists ■Managing Dial Plan Tables ■Managing Dial Plan Pretranslators ■Configuring the Dial Plan for the 4ESS Protocol (T1) ■Overview of Voice Profile for Internet Mail ■Configuring the Dial Plan for VPIM ■Configuring VPIM Parameters Using the NBX NetSet Utility ■Overview of Virtual Tie Lines ■How to Configure a Virtual Tie Line ■Call Rerouting for Virtual Tie Lines ■Managing Existing Virtual Tie Lines ■Using a VTL Password ■Dial Plan Configuration File Commands ■Sample Solutions Using Dial Plan Configuration File Commands
28CHAPTER 2: DIAL PLAN Dial Plan Concepts and OverviewThe dial plan configuration file is an ASCII text file that implements the dial plan and specifies pretranslation (digit manipulation). The system is shipped with several default dial plan configuration files, typically, a 3-digit and a 4-digit file for each supported country. The dial plan configuration file includes several tables: ■Internal — Must be table ID 1 ■Incoming — Must be table ID 2 ■Least Cost Routing — Must be table ID 3 ■Routes ■Pretranslators You can create additional tables if necessary. Each dial plan table consists of a series of entries, each of which includes a sequence of digits and the action to be performed by the NBX system in response to sending or receiving those digits. For more information on the Internal, Incoming, and Least Cost Routing dial plan tables, see “Dial Plan Tables” later in this chapter. Usually, you access the dial plan configuration file and manage dial plan operations, tables, pretranslators, and extension lists through the NBX NetSet administration utility. If your dial plan is larger than 32,000 characters, however, you cannot edit the dial plan using the NBX NetSet utility. You must export the dial plan, edit it, and then import it. Before you configure the dial plan, please be sure that you understand these concepts: ■Call Process Flow ■Inbound and Outbound Call Processing ■NBX System Database ■NBX System Dial Plan ■Pretranslation ■Routing In addition, be sure to understand how the dial plan configuration file can affect other parts of the NBX system. See “System Features Affected by the Dial Plan Configuration” later in this chapter.
Dial Plan Concepts and Overview29 Call Process FlowThe dial plan configuration file is a key component of inbound and outbound call processing. The dial plan tables in the configuration file process incoming calls in this order: 1Incoming Dial Plan Table 2Pretranslator Table The dial plan tables process outgoing calls in this order: 1Internal Dial Plan Table 2Least Cost Routing Table After pretranslation (if performed), the final translation process routes the call to the destination. Inbound and Outbound Call ProcessingThe system routes all inbound and outbound calls through the dial plan. Inbound Call Processing The system processes inbound calls using the Incoming table. The system can also use pretranslators to perform digit manipulations on incoming calls before it uses the Incoming table. Each pretranslator operation performs a digit manipulation operation on the dialed digits. For incoming calls, if the DID/DDI range matches the internal extensions, the dial plan requires no pretranslator. However, you can use pretranslators to map nonmatching dialed numbers on an incoming DID/DDI channel to desired internal extensions. See the example in Customer Requirement 1 in “Sample Solutions Using Dial Plan Configuration File Commands” later in this chapter. Outbound Call Processing The system processes outbound calls using the Internal dial plan table or the Least Cost Routing table. You can add entries to the Internal dial plan table to match the system to your service. See Customer Requirement 2 in “Sample Solutions Using Dial Plan Configuration File Commands” later in this chapter. If you have entries in both the Least Cost table and the Internal table for the same purpose, the behavior of the dial plan can be confusing. 3Com recommends that you accomplish least cost routing using Internal Table entries. For more information, see TimedRoute Create , TimedRouteEntry Create, and TimedRouteOperation Create later in this chapter.
30CHAPTER 2: DIAL PLAN NBX System DatabaseThe NBX system database contains a default dial plan that is initially loaded at the factory and is reloaded if you purge the database. The default dial plan for the SuperStack 3 NBX system is a 4-digit plan; for the NBX 100, it is a 3-digit plan. Changes that you make to any system settings, including changes made by importing a modified dial plan configuration file, are reflected in the database. When you reboot the system, it loads the database with any changes that you have made. The NBX system database includes all of the settings necessary for system operation: ■IP and MAC addresses for the Network Call Processor, telephones, and line cards ■Auto Attendant definitions and menus ■Dial plan configuration file information ■Voice mail settings and messages ■Telephone extensions ■Hardware configuration information ■Button mappings for the NBX Telephones ■Call group definitions ■Software license information ■User profiles NBX System Dial PlanYou can import a dial plan configuration file to provide the system with a set of operating instructions for managing the telephone system. Alternatively, if you have made changes to the currently loaded instructions through the NBX NetSet utility, you can export the dial plan configuration file to save it. You can also make changes by editing the configuration file off-system, using any ASCII editor, and then importing the modified file. You can quickly and easily reuse a given configuration file on many systems. For more information, see “Importing and Exporting Dial Plan Configuration Files” later in this chapter. The system is shipped with several default dial plan configuration files, typically, a 3-digit and a 4-digit file for each country that is supported. In addition, the file samples.txt contains several examples that illustrate how you can configure the dial plan configuration file to control how the system manages incoming and outgoing calls.