3Com Nbx 100 And Ss3 Nbx Administration Guide

							Creating and Managing Bridged Extensions161
■The other secondary telephone is also an NBX Business Telephone 
(extension 1018). The telephone is used by the person (Connie) who 
answers the manager’s telephone whenever the manager’s assistant is 
not available. Buttons 10, 11, and 12 are configured as bridged 
extension appearances of the manager’s telephone (1027).
Example 1: If there are no active calls on Alicia’s telephone, a call made 
to her telephone from either an internal or outside telephone rings on 
button 2 on her telephone, button 4 on Bradley’s telephone and button 
10 on Connie’s telephone.
Bradley answers the call by pressing button 4. After identifying the 
person who is calling, Bradley places the call on hold and informs Alicia of 
the call. Alicia presses button 2 on her telephone to take the call.
During the time that Bradley is talking to the caller, neither Alicia nor 
Connie can access the call. Alicia can pick up the call only after it is placed 
on hold by Bradley. Similarly, after Alicia picks up the call, neither Bradley 
nor Connie can access the call. If Alicia wants to include either Bradley or 
Connie in the call, she can set up a conference call.
Example 2: Alicia wants to place a call but wants to keep all three 
bridged extensions available for incoming calls. Alicia can place the call 
using button 1.
Neither Bradley’s telephone nor Connie’s telephone shows any indication 
that there is a call on Alicia’s telephone, because button 1 on Alicia’s 
telephone is not configured as a bridged extension.
Example 3: Three incoming calls have arrived on Alicia’s telephone (on 
buttons 2, 3, and 4). Alicia is talking on button 2, Bradley has placed the 
second call on hold, and is talking to the third caller.
A fourth call arrives at Alicia’s extension and rings on button 1. Neither 
Bradley nor Connie can answer this call because that button on Alicia’s 
telephone is not a bridged extension appearance.
If a fifth call arrives at Alicia’s extension before the fourth call stops 
ringing, it is sent directly to Alicia’s voice mailbox, because all buttons are 
being used. 
						

							162CHAPTER 3: DEVICE CONFIGURATION
Example 4: A call arrives at Alicia’s telephone and the building has been 
evacuated because of a fire. Neither Alicia, nor Bradley, nor Connie is 
available to answer the call. After the number of rings that are configured 
for Alicia’s telephone, the call is sent to Alicia’s voice mailbox.
Example 5: A call arrives at Alicia’s telephone and Bradley answers the 
call, then places it on hold, and Alicia picks up the call. Bradley leaves the 
area, asking Connie to answer his telephone and Alicia’s until he returns.
Alicia places the call on hold in order to pass the call back to Bradley but 
finds that he is not available. Connie is not close enough to Alicia’s office 
to permit Alicia to talk directly to her, so Alicia presses another button on 
her telephone, calls Connie’s extension, and asks her to pick up the call.
Viewing
Bridged Extension
InformationYou can view a list of all telephones on the NBX system and determine 
which are primary telephones and which are secondary telephones.
To view the bridged extensions information:
1In the NBX NetSet - Main Menu window, click Device Configuration.
2Click the Telephones tab.
3Click Bridged Extensions. The NBX Bridged Extensions Report appears.
If a telephone is a primary telephone, the Bridged Exts column contains 
the extension of the telephone and the extension of each associated 
secondary telephone. The Mapped Buttons column displays the 
telephone’s extension once for each button that is mapped as a bridged 
extension.
Example: If extension 1002 is a primary telephone and extensions 1005, 
1008, and 1019 are secondary telephones with 1002 mapped to them, 
the Bridged Exts column contains four extension numbers (1002, 1005, 
1008, and 1019). If 3 buttons on the 1002 telephone are mapped as 
bridged extensions, the Mapped Buttons column contains extensions 
1002, listed 3 times.
Creating and 
Managing 
Telephone Groups Telephone groups let you create common Button Mappings. Button 
mappings let you assign specific actions to the buttons on an 
NBX Business Telephone. When you associate a Group with a specific 
telephone, the telephone inherits all the mappings of the Group. 
						

							Creating and Managing Telephone Groups163
For example, you can create a Group called Sales that includes Access 
buttons mapped to a set of CO lines. When you add a new salesperson to 
the group, you simply specify the Sales group for the telephone assigned 
to that person. All of the Sales group’s Button Mappings are then 
available on that person’s telephone.
This section covers these topics:
■Creating a New Telephone Group
■Modifying a Telephone Group
■Removing a Telephone Group
■Viewing Telephone Group Membership
Creating a New
Telephone GroupTo create a new telephone group,
1in the NBX NetSet - Main Menu window, click Device Configuration. The 
Device Configuration dialog box appears (Figure 49
).
2Click the Telephone Groups tab. The Telephone Groups tab appears 
(Figure 56
).
Figure 56     Telephone Groups Tab
3Click Add. The Add Telephone Group dialog box appears (Figure 57). 
						

							164CHAPTER 3: DEVICE CONFIGURATION
Figure 57     Add Telephone Group Dialog Box
4Enter the name of the new group in the Group Name: field.
5Select an entry from the Telephone Type pull-down list.
6To enable call recording and monitoring as the default setting for all 
telephones in this group, enable the Call Record & Monitor check box.
7Click OK.
The group now appears in the Telephone Group group list box.
Modifying a
Telephone GroupYou may want to change the name of a telephone group to reflect a 
change in your organization, or you may want to change whether the 
group is configured for call recording and monitoring.
To change the name of a telephone group:
1In the NBX NetSet - Main Menu window, click 
Device Configuration. The 
Device Configuration dialog box appears (Figure 49
).
2Click the Telephone Groups tab. The Telephone Groups dialog box 
appears (Figure 56
).
3Select the group whose name you want to change.
4Click Modify. The Modify Telephone Group dialog box appears 
(Figure 58
). 
						

							Creating and Managing Telephone Groups165
Figure 58     Modify Telephone Group Dialog Box
5Change the name of the telephone group in the Group Name: field.
6To set call recording and monitoring as the default condition for all 
telephones in this telephone group, enable the Call Record & Monitor 
check box. To disable call recording and monitoring, clear the check box.
You must have installed a call recording license before you can enable the 
Call Record & Monitor check box.
7Click OK.
Removing a
Telephone GroupYou can remove a telephone group if it is no longer needed.
To remove a telephone group:
1In the NBX NetSet - Main Menu window, click 
Device Configuration. The 
Device Configuration dialog box appears (Figure 49
)
2Click the Telephone Groups tab. The Telephone Groups dialog box 
appears (Figure 56
).
3Select the group you want to remove.
4Click Remove. A confirmation window appears. 
5Click Ye s.
The system removes the group. 
						

							166CHAPTER 3: DEVICE CONFIGURATION
Viewing Telephone
Group MembershipYou can view a report that describes which telephones belong to each 
telephone group. The report also includes membership information about 
Class of Service Groups.
To view the membership report, click Membership.
You do not need to select a telephone group first. The report includes 
information about all telephone groups.
In the report window, click any of the column headings to arrange the 
information in ascending or descending order. 
						

							Recording and Monitoring Telephone Calls167
Recording and 
Monitoring 
Telephone CallsIf you have call recording application software that runs on a PC that is 
external to the NBX system, you can record and monitor telephone calls 
to and from telephones on the NBX system.
To enable call recording and monitoring on the NBX system, you must 
purchase a system-wide license. After you install the license, you can 
enable call recording and monitoring for these devices:
■Analog telephones connected to ports on an Analog Terminal Card or 
to a Single-Port Analog Terminal Adapter. For instructions on enabling 
these features, see:
■“Adding a 4-Port Analog Terminal Card” on page 222
■“Adding a Single-Port Analog Terminal Adapter (ATA)” on 
page 224
■“Modifying an Analog Terminal Port” on page 227
■NBX Telephones. For instructions on enabling these features, see:
■“Adding a New Telephone” on page 140
■“Modifying a Telephone” on page 150
■Telephone Groups. For instructions on enabling these features, see:
■“Creating a New Telephone Group” on page 163
■“Modifying a Telephone Group” on page 164
Recording Calls
Between Telephones
with Different
Recording SettingsFor a call that involves NBX telephones or analog telephones that are 
connected to either ATC ports or to ATAs, the NBX system verifies the 
current recording setting for each NBX device involved in order to 
determine which recording setting to use for the call.
Two-party Calls
In a two-party call involving only NBX devices, if either NBX device has 
recording enabled, the NBX system enables recording for both devices for 
the duration of the call. When the call has been completed, the NBX 
system restores the recording settings that were in effect prior to the call.
Conference Calls
If any NBX device in a conference call has recording enabled, the NBX 
system enables recording for all NBX devices for the duration of the 
conference call. When the call has been completed, the NBX system 
restores the recording settings that were in effect prior to the call. 
						

							168CHAPTER 3: DEVICE CONFIGURATION
Example:
A three-party conference call involves these telephones:
■An NBX Business Telephone on the local NBX system
■An analog telephone connected to an ATC port on the local NBX 
system
■An NBX Basic Telephone on a different NBX system, connected to the 
local NBX system by a virtual tie line (VTL)
Only the NBX Basic Telephone has recording enabled. For the duration of 
the conference call, the NBX system enables recording for the analog 
telephone and the NBX Business Telephone. After the call ends, the NBX 
system disables the recording for the analog telephone and the NBX 
Business Telephone.
Remote TelephonesIf an NBX telephone or an analog telephone connected to an ATA is 
connected to a subnetwork different than the NBX Call Processor’s, you 
can enable recording for that remote device.
Music On HoldOn an NBX system, music on hold is always recordable. During a call with 
two NBX devices (NBX telephones, or analog telephones attached to ATC 
ports or to ATAs) that both normally have recording disabled, if either 
person puts the call on hold, the NBX system enables recording while 
music on hold is playing. When the call is taken off hold, the NBX system 
restores the recording settings that were in effect prior to the call.
If music on hold is disabled for the NBX system, recording is not enabled 
while the call is on hold.
Non-NBX TelephonesIf your NBX system has telephones other than NBX Telephones attached, 
you can include these telephones in NBX telephone groups, provided that 
the other telephones are configured to emulate an NBX telephone.
CAUTION:If a telephone other than an NBX Telephone is configured to 
emulate an NBX telephone, then you can add the telephone to the 
associated telephone group (for example, the Default Business Phone 
Group or the Default Basic Telephone Group). However, the other 
telephone may only partially emulate an NBX Business Telephone and 
may not respond to the commands to enable or disable call recording. If 
you disable recording for the Default Business Phone Group, it may still  
						

							Creating and Managing Button Mappings169
be possible to record calls involving the telephones that are not NBX 
Telephones in that group.
Creating and 
Managing Button 
MappingsButton Mappings allow you to place features, such as speed dial numbers 
and shortcuts, on telephone buttons for individual telephones or for 
telephone groups. In addition, you can use Button Mappings to map CO 
telephone lines to buttons and set up your system in one of these modes:
■Key Mode system — In Key Mode, all outside lines map to individual 
buttons on users’ telephones. You can share lines by assigning one 
line to multiple telephones. Incoming calls ring on all telephones that 
have that line assigned. Any of those telephones can answer the call.
■PBX (Private Branch eXchange) system — In a PBX system, outside 
lines are pooled and arbitrated by the Call Processor. To call an outside 
number, a user must dial the line pool access number, typically 9, and 
the Call Processor assigns the next available line.
■Hybrid Mode system — In hybrid mode, some lines are assigned as 
keyed lines, while the rest are pooled.
This section covers these topics:
■Mapping Access Buttons
■Mappings for Users and Groups
■Creating a Busy Lamp/Speed Dial Button Mapping
■Creating a Delayed Ringing Pattern
■Creating Groups and Button Mappings
Mapping Access
ButtonsThe NBX Business Telephone includes 18 Access buttons. These buttons 
have these characteristics:
■You must use two as System Access buttons.
■You can assign CO telephone lines or line pool access only to buttons 
that have lights.
■You can assign one-touch actions such as Speed Dial or system 
features such as Do Not Disturb to any of the 18 buttons.
■If you do not assign a function to a button, the user can assign 
personal settings to it. 
						

							170CHAPTER 3: DEVICE CONFIGURATION
Mappings for Users
and GroupsWhen you create a new user and assign the user to a group, the button 
mappings for that group become active for the user’s telephone. You can 
override group mappings and create mappings for individual telephones. 
For example, you can create a Group called Sales and assign three shared 
direct lines to the group. Then you can assign one unshared direct line to 
each of the telephones currently in use by people in the Sales group.
The Lock feature (see “Creating Groups and Button Mappings”
 later in 
the chapter) allows you to control button behavior. If you enable Lock, a 
change that you make at the group level passes to every telephone in the 
group. If you disable Lock, you can override group button mappings at 
the device level. (This Lock feature is not the same as the Telephone 
Locking feature that a user can apply to an individual telephone. See the 
NBX Telephone Guide.)
You can map the behavior of the buttons on an NBX Business Telephone 
or the NBX 1105 Attendant Console.
Creating a Busy
Lamp/Speed Dial
Button MappingA Busy Lamp/Speed Dial button is an Access button, with a light, that is 
mapped so that it can function as a speed dial to another extension and 
also indicate when that extension is in use. When you press the Access 
button mapped to the Busy Lamp/Speed Dial button, you dial the 
mapped extension. When the other extension is in use, the lamp lights on 
your telephone.
For the NBX 1105 Attendant Console, the default configuration created 
by the Auto Discovery process creates Busy Lamp/Speed Dial mappings 
for every extension on the system.
A CO line mapped directly to telephones (Key mode) does not get 
transferred to any user’s voice mail. For more on key mode, see Creating 
and Managing Button Mappings earlier in this chapter.
To create a Busy Lamp/Speed Dial button mapping:
1Log on to the NBX NetSet utility using the administrator ID and password. 
In the NBX NetSet - Main Menu window, click 
Device Configuration.
2On the 
Telephones tab, select a telephone in the list, and then click the 
Button Mappings button.
3On the 
Telephone Configuration dialog box, select an available Access 
button that has a light. In the 
Ty p e box, select Line. In the Number box,