3Com Nbx 100 And Ss3 Nbx Administration Guide

							Auto Attendant371
This feature restores all of these prompts and greetings at the same time.
All other user-defined prompts are unaffected.
To restore greetings, select NBX Messaging > Auto Attendant > Restore 
AA Greetings. See the Help for procedures on restoring greetings.
Voice Application
Setup UtilityThe Auto Attendant Voice Application Setup utility provides a series of 
voice prompts to guide you in configuring your Auto Attendant. You can 
access the setup utility through any NBX Business Telephone. 
The Voice Application Setup utility is useful for making short-term 
changes to your Auto Attendant. For example, if you must close your 
office because of bad weather, you can edit the main menu and direct 
callers to a message telling them that your office is closed. However, you 
cannot use the Voice Application Setup to configure submenus. That 
must be done using the NBX NetSet utility. See “Submenus”
 in this 
chapter.
Although the setup utility lets you perform tasks in any sequence, 3Com 
recommends this sequence when setting up the system for first time:
1Plan the system.
2Create profiles (phantom mailboxes and destination extensions).
3Start the Auto Attendant Setup utility.
4Change the Auto Attendant Setup utility password.
5Assign actions to key pad buttons.
6Record greetings and main menu prompts.
7Set the greeting schedule.
8Review and test the system.
Using the Voice Application Setup Utility
From an NBX telephone, you can use the Auto Attendant Setup Utility. 
Follow these steps:
1Lift the NBX telephone handset, and then press the MSG button to access 
the Voice Mail system.
2At the voice mail password prompt, press 
*.
3At the voice mail extension prompt, dial 
999 if you are using a 3-digit dial 
plan or 
9999 if you are using a 4-digit dial plan. 
						

							372CHAPTER 6: NBX MESSAGING
4Enter the Auto Attendant password. The default password is 0000. 3Com 
recommends that you change this password.
0000 press 1 to assign actions to dial pad key, 9 to record 
greetings, schedules, change password
5Follow prompts to assign key pad button actions, record and play back 
greetings, change the schedule (morning, afternoon, and evening) and 
change the Auto Attendant password.
Testing the Auto
AttendantBefore using your system, 3Com strongly recommends that you review 
and test it to verify that all features work as you intend. Use this checklist 
to verify that your system is ready:
■Do your recorded prompts match your key pad button actions? 
You can define key pad button actions through the NBX NetSet utility 
(see “Auto Attendant Buttons”
earlier in this chapter) or through the 
Voice Application Setup utility.
■Do your time-dependent greetings become active at the times you 
want? 
If not, you can use the NBX NetSet utility (see “Time-dependent 
Greetings” earlier in this chapter) or the Voice Application Setup utility 
to change the start times of your morning, afternoon, and evening 
greetings.
■Do your single-digit transfers and transfer to the general mailbox take 
a caller to a valid destination?
■When callers reach a mailbox of a single-digit transfer and transfer to 
the general mailbox, do they hear an appropriate greeting?
■Is someone responsible for checking messages sent to single-digit 
transfers and transfer to the general mailbox?
■Do you get an “invalid key” message when you press a button that 
should not have an action assigned?
■Does the timeout setting perform the correct action?
■Do all of your submenu prompts match the submenu key pad button 
actions? 
						

							Voice Profile for Internet Mail373
Voice Profile for 
Internet MailThe NBX system transmits Voice Profile for Internet Mail (VPIM) voice mail 
messages by attaching them to e-mail messages. The system then uses 
SMTP (Simple Mail Transfer Protocol) or ESMTP (Extended Simple Mail 
Transfer Protocol) to send the e-mail message and its VPIM attachment.
Using VPIM, users on an NBX system can send voice mail to a user on any 
voice mail system that is VPIM-compliant.
Using the NBX NetSet utility, you can configure several VPIM parameters 
and check VPIM status. See these sections for more information:
■Control Parameters
■Operations Management
■Statistics
■Advanced Settings
Control ParametersTo configure VPIM control parameters, select NBX Messaging > VPIM. See 
the Help for the procedure on configuring control parameters.
Ta b l e 6 5
 explains the VPIM control parameter fields and their purpose.
Table 65   VPIM Tab Fields
FieldPurpose
Max message sizeControls the size of incoming messages from other 
sites. If a message is larger than the specified 
value, the NBX system rejects it. The default value 
represents a voice mail message approximately 4 
to 5 minutes in length.
Default: 3000 Kbytes
Minimum: 500 Kbytes
Maximum: 5000 Kbytes
Time between send attempts 
(minutes)For outgoing messages, the NBX system may not 
be able to contact the target system on the first 
attempt. If so, the NBX system attempts to contact 
the target system later. To change the time 
between attempts to send a voice mail message, 
change this number.
Default: 15 minutes
Minimum: 1 minute
Maximum: 60 minutes 
						

							374CHAPTER 6: NBX MESSAGING
Operations
ManagementThe Operations Management dialog box allows you to manage the 
queue of outgoing voice mail messages.
To select queue management parameters, select NBX Messaging > VPIM 
> Operations Management. See the Help for procedures on configuring 
queue management parameters.
Ta b l e 6 6
 contains a list of the fields within this dialog box along with a 
description of their purpose.
Some commands require that operations be stopped or started. For 
example, to remove a message from the queue, you must first stop 
operations. Similarly, unless you start operations or they are currently 
running, you cannot use the “Send all messages now” command.
Max number of send attemptsTo change the number of times the NBX system 
attempts to connect to the target system, modify 
the number (default is 4 attempts) in this text box.
If the NBX system is unsuccessful in contacting the 
target system after the specified number of send 
attempts, the voice mail message is returned to the 
sender’s voice mail box along with an indication 
that the message could not be sent.
Default: 4 attempts
Minimum: 1 attempt
Maximum: 10 attempts
Table 65   VPIM Tab Fields (continued)
FieldPurpose
Table 66   Operations Management Dialog Box Fields
FieldPurpose
Operations statusThe status of the queue of outgoing voice mail messages.
Possible values: Ready, Starting, Processing, Stopped
Number of outgoing 
messagesThe number of messages in the outgoing queue when this 
dialog box was last accessed or refreshed.
Time WaitingThe time that the voice mail message has been waiting in 
the queue.
# AttemptsThe remaining number of attempts to send the message.
SenderThe IP address and extension of the user who sent the voice 
mail message. 
						

							Voice Profile for Internet Mail375
StatisticsThe Statistics window allows you to view the most recent statistics for 
voice mail messages.
To view statistics, select NBX Messaging > VPIM > Statistics. See the Help 
for information on viewing VPIM statistics.
Ta b l e 6 7
 lists the fields in this window and explains their purpose.
DestinationThe IP address and extension to which the voice mail 
message is to be sent.
If a message has multiple destinations, the first destination 
is listed, and three dots are displayed immediately after the 
extension number.
Example: [email protected]...
RemoveSelect a voice mail message in the scroll list and click this 
button to remove the message from the queue. The NBX 
system prompts you to confirm that you want to delete the 
selected message.
To remove a block of messages, use Ctrl/Shift. Hold down 
the Ctrl key to select several non-contiguous messages for 
removal.
Send all messages nowThe NBX system attempts to send all messages 
immediately, and changes the status of each successfully 
sent message to Sent.
Send all messages now 
and then delete themThe NBX system attempts to send all messages in the queue 
and deletes each message that is sent successfully.
If a message cannot be sent, it is also deleted.
Delete all messages 
nowThe NBX system empties the queue of all messages
Stop operationsStops the queue if it is currently active.
Start operationsStarts the queue if it is stopped.
Table 66   Operations Management Dialog Box Fields (continued)
FieldPurpose
Table 67   Statistics Window Fields
FieldPurpose
Total messages receivedContains the number of messages received from voice 
mailboxes on other systems.
Total messages submitted 
for deliveryThe number of voice mail messages in the queue.  
						

							376CHAPTER 6: NBX MESSAGING
Advanced SettingsThe Advanced Settings dialog box allows you to control the behavior of 
SMTP and how it sends the e-mail messages with VPIM attachments.
To make SMTP settings, select NBX Messaging > VPIM > Advanced 
Settings. See the Help for information on SMTP settings.
Ta b l e 6 8
 lists the fields in this dialog box and describes their purpose.
Total messages queued 
for external deliveryThe number of messages in the queue for delivery 
outside the system.
Total messages delivered 
to external recipientsThe number of messages for which a confirmation of 
delivery has been received.
Total messages returned 
to sender on failed 
deliveryThe number of messages that have been returned 
because they could not be delivered.
Failed messagesThe number of messages that never left the queue 
either because every attempt to deliver them failed and 
the retry limit was reached, or because the type of 
failure caused the retry limit to be ignored (example: a 
non-existent address would be tried only once).
If a message has multiple destinations, the first 
destination is listed, and three dots are displayed 
immediately after the extension number.
Example: [email protected]...
ResetThis button allows you to reset the message totals to 
zero and clear the listing of failed messages.
Last reset commandThe date and time of the last reset command. If this 
field contains a more recent date and time than Last 
system reboot, then this is the date and time that the 
NBX system began collecting the currently displayed 
statistics.
Last system rebootThe date and time of the most recent reboot of the NBX 
system. An NBX system reboot resets all VPIM statistics 
to zero. If this field contains a more recent date and 
time than Last reset command, then this is the date and 
time that the NBX system began collecting the currently 
displayed statistics.
Table 67   Statistics Window Fields (continued)
FieldPurpose 
						

							Voice Profile for Internet Mail377
Table 68   VPIM Advanced Settings Dialog Box
FieldPurpose
SMTP OK responseDefinition: The amount of time that the local 
system waits for an acknowledgement of a From 
message.
Detail: After the local system sends a MAIL 
command specifying the sender of the message, it 
waits for acknowledgement from the other site. The 
acknowledgement is an OK message.
Minimum: 5 minutes
Default: 5 minutes
SMTP HELO responseDefinition: The amount of time that the local 
system waits for an acknowledgement of a HELO 
message.
Detail: After the greeting, the local system sends 
either a HELO (or EHLO to get ESMTP) message to 
identify itself. The other site then responds with an 
acknowledgement of that message.
Minimum: None defined.
Default: 5 minutes
SMTP EHLO responseDefinition: The amount of time that the local 
system waits for an acknowledgement of a EHLO 
message.
Detail: After the greeting, the local system sends 
either a HELO (or EHLO to get ESMTP) message to 
identify itself. The other site then responds with an 
acknowledgement of that message.
Minimum: 0 minutes
Default: 5 minutes
SMTP MAIL responseDefinition: The amount of time that the local 
system waits for an acknowledgement of a MAIL 
command.
Detail: After the local system sends out a MAIL 
command along with the From information, it waits 
for a response from the other site to indicate that the 
MAIL command was received.
Minimum: 5 minutes
Default: 5 minutes
SMTP RCPT responseDefinition: The time that the local system waits for 
an acknowledgement of a RCPT command.
Detail: When the local system receives and SMTP or 
ESMTP message, it returns a RCPT command to the 
sending system for each recipient listed in the To: 
field.
Minimum: 5 minutes
Default: 5 minutes 
						

							378CHAPTER 6: NBX MESSAGING
SMTP DATA responseDefinition: The time that the local system waits for 
an acknowledgement of a DATA command.
Detail: After the local system has specified all of the 
recipient information, it sends a DATA command to 
indicate that it is ready to send the mail message 
itself. It then waits for the other site to acknowledge 
the DATA command.
Minimum: 2 minutes
Default: 2 minutes
SMTP DATA BUFFER responseDefinition: The time that the local system waits for 
acknowledgement of a DATA command.
Minimum: None defined.
Default: 3 minutes
SMTP DATA END responseDefinition: The time that the local system waits, 
after sending the entire message, for an 
acknowledgement from the other site that the 
message was received.
Detail: After the local system sends the entire 
message, it sends a single dot (ascii code 056) to the 
other site. It then waits for an acknowledgement 
from the other site that the dot has been received.
Minimum: 10 minutes
Default: 10 minutes
SMTP RSET responseDefinition: The time that the local system waits for 
an acknowledgement of a RSET command.
Detail: Maintaining a cached connection between 
the local system and any other site requires 
additional system resources compared to a 
non-cached connection. If connection caching is 
enabled, the local system waits for the defined 
time-out period and if no message is received, it 
sends a RSET command to the other site.
Minimum: None defined.
Default: 10 minutes
SMTP QUIT responseDefinition: The time that the local system waits for 
an acknowledgement of the QUIT command.
Detail: When the local system is finished 
transmitting a message and wants to break the 
connection, it sends a QUIT command. It then waits 
for the other site to acknowledge the QUIT 
command. When the acknowledgement arrives, or 
when the time-out value is reached, whichever 
comes first, the local system breaks the connection.
Minimum: None defined.
Default: 5 minutes
Table 68   VPIM Advanced Settings Dialog Box (continued)
FieldPurpose 
						

							7
OPERATIONS
This chapter describes how to manage system-level operations for your 
NBX system. 
You can perform these operations from the NBX NetSet utility:
■Software Upgrade
■Reboot/Shutdown
■Manage Data
■Event Log
■Licenses
■Regional Software
■Third-Party Drivers
See the Help for the procedures for each function.
Software Upgrade3Com recommends that you install system software upgrades as soon as 
you receive them. After you install the software, you must reboot the 
system to initialize the new software.
As part of the upgrade and reboot process, you can choose to use your 
existing configuration data with the new version of the software or use a 
new database. In either case, the system uses the original configuration 
data with the previous version of software. The NBX NetSet utility allows 
you to choose which software version to use when you reboot the 
system. The ability to select which version to boot allows you to restore 
an earlier operating environment (both software and configuration data) 
if you need to. 
						

							380CHAPTER 7: OPERATIONS
Additional considerations:
■When you upgrade the system software, do not enter any “cd...” 
commands using the terminal emulation software on a PC attached to 
the NBX Network Call Processor.
■Do not use the browser until the upgrade is complete. The upgrade 
may take a few minutes. When the software upgrade is complete, a 
new window, containing a confirmation message, appears in the NBX 
NetSet utility.
■At certain times during an upgrade, the Network Call Processor (NCP) 
reboots itself. Do not interrupt the NCP; wait until the upgrade is 
complete.
■Before you upgrade your system software, 3Com recommends that 
you back up your system data. (See “Backup”
 later in this chapter.)
■After you upgrade your system software, you must reboot the system. 
To upgrade or remove software, select Operations > Software Upgrade.
See the Help for procedures on upgrading or removing software.
Reboot/ShutdownYou must reboot the system after you upgrade software. You must shut 
down the system software before you turn off power to your NBX 
system. 
To reboot or shutdown the system, select Operations > 
Reboot/Shutdown.
See the Help for procedures on rebooting and shutting down the system.
Manage DataThis section describes about these system data management operations:
■Backup
■Restore
■Convert Database
■Purge Database
■Purge Database and CDR
To perform data management operations, select Operations > Manage 
Data. See the Help for procedures on managing your system data.