3Com Nbx 100 And Ss3 Nbx Administration Guide

							Adding, Removing, and Modifying Telephones151
Figure 51     Modify Telephone Dialog Box
4Change the desired fields. See Table 23 for definitions of each field.
5Click Apply to make your changes.
6Click OK.
Checking a
Telephone’s StatusTo check the status of a telephone:
1In the 
Device Configuration main dialog box, click the Telephones tab. The 
Device Configuration dialog box appears (Figure 49
).
2Select the telephone for which you want a status report from the list box.
3Click 
Status. The Device Status dialog box appears (Figure 52). 
						

							152CHAPTER 3: DEVICE CONFIGURATION
Figure 52     Device Status Dialog Box
4View the device status and make any desired changes. Table 24 describes 
the fields and check boxes on this dialog box.
5When you finish, click Apply, and then click OK.
Table 24 Device Status Fields
FieldDescription
MAC AddressThe telephone’s hardware address. The MAC address 
appears on the bottom of the telephone.
NameA unique name associated with this telephone. This 
name appears in lists to help you identify the telephone. 
Typically, Name identifies the telephone’s user.
ExtensionThe extension assigned to this telephone.
Dialog RefreshSpecifies how often to renew the information that 
appears in the Status dialog box. The selections are: 
Manual, 5, 10, 15, 30, or 60 seconds.
Device RefreshForces the telephone to send a status message to the Call 
Processor. During normal operation a telephone sends a 
status message to the Call Processor every 30 seconds. 
Reset DeviceReboots the telephone, which means it renews 
communications with the Call Processor and receives a 
new download of its operating software. You can also 
reboot a telephone by cycling power to the telephone.
If the telephone has an active call, resetting the 
telephone disconnects the call. 
						

							Adding, Removing, and Modifying Telephones153
Ta b l e 2 5 describes the status modes that may be displayed in the Status 
field of the Device Status dialog box.
Table 25 Telephone Status Definitions
Removing a
TelephoneTo remove a telephone from the system:
1In the 
Device Configuration main dialog box, click the Telephones tab. The 
Device Configuration main dialog appears (Figure 49
).
2Select the telephone which you want to remove from the list box.
3Click Remove. A dialog box prompts you to confirm removal.
4Click Ye s. The system removes the selected telephone.
5On the Users tab, delete the extension. If you do not perform this step, 
the extension of the removed telephone become a phantom mailbox.
Status Identifies the state of the telephone when it was last 
involved in a call. Telephones normally send a status 
message to the Call Processor every 30 seconds. Table 25
 
lists telephone status for different conditions.
Software VersionIdentifies the telephone’s software version. Note that the 
telephone software version may be different than the 
system software version.
Time Last SeenA timestamp that identifies the last time the telephone 
communicated with the Call Processor. During normal 
operation, the Call Processor gathers status information 
from each device every 30 seconds.
Error Count, Error Code, Performance Data, Debug Data, and Actor 
Data
Advanced diagnostic data for use by technical support.
OnlineThe telephone was available when last accessed by the Call 
Processor. 
OfflineThe telephone was not available the last time that the Call 
Processor attempted to set up a call involving this telephone. 
UnknownThe telephone has not communicated with the Call Processor 
during the previous 5 minutes.
Unknown-LBThis telephone is configured as a Low Bandwidth device (that is, it 
does not send status messages to the Call Processor), and it has not 
communicated with the Call Processor for at least 5 minutes.
Table 24 Device Status Fields (continued)
FieldDescription 
						

							154CHAPTER 3: DEVICE CONFIGURATION
Rebooting a
TelephoneTo reboot a telephone:
1In the 
Device Configuration main dialog box, click the Telephones tab.
2Choose a telephone from the list, and then click the 
Status button to 
open the 
Telephones Status dialog box.
3Click 
Reset Device and then click OK.
You can also reboot the telephone by unplugging the power connector 
from the telephone and then plugging it in again.
Creating and 
Managing Bridged 
ExtensionsBridged extensions allow you to have the extension of a primary 
telephone appear on one or more secondary telephones. Most activities 
associated with the extension can be performed on both the primary 
telephone and any of the secondary telephones. However, you cannot 
use a bridged extension on a secondary telephone to place a call.
CAUTION:Do not configure more than 400 bridged extensions on a 
SuperStack 3 NBX system, or more than 50 bridged extensions on an NBX 
100 system.
CAUTION:You can not map the bottom button (in the row of 12 
buttons on the right) on an NBX Business Telephone as a bridged 
extension. This button is reserved for the first appearance of the 
extension for the telephone
You can configure a different number of bridged extension buttons on 
primary and secondary telephones. The minimum number of bridged 
extension buttons is 1, and the maximum is 11. The maximum number 
derives from the fact that an NBX Business Telephone, which has 12 
buttons, can be a secondary telephone, and each secondary telephone 
must have at least one button reserved for its own extension. If a 
secondary telephone has an 1105 Attendant Console associated with it, 
there can be bridged extension buttons on the Attendant Console for 
more than one primary telephone, but no more that 11 buttons per 
primary telephone. 
						

							Creating and Managing Bridged Extensions155
You define any one telephone as either a primary telephone or a 
secondary telephone, but not both. If the telephone has an 1105 
Attendant Console associated with it, the bridged extension functions for 
the telephone extend to the Attendant Console. For example, if you 
configure an NBX Basic Telephone with an associated Attendant Console, 
you can define that configuration as a primary telephone with up to 11 
bridged extensions.
You can define any of the upper 11 buttons in the right hand row on a 
primary telephone, including the second and third extension appearance 
buttons (by default, buttons 2 and 3 on an NBX Business Telephone) as 
bridged extension buttons. Before you can create a bridged extension on 
a telephone, you must unlock the button settings in the telephone group 
button mappings dialog box for the telephone group to which the 
telephone belongs.
You can view a report that lists the primary and secondary telephones on 
which bridged extensions have been defined. See “Viewing 
Bridged Extension Information” later in this chapter.
When you define bridged extension appearances on a primary telephone:
■Incoming calls appear on the bridged extension buttons first, followed 
by the buttons (if any) associated with the primary telephone’s 
extension. For example, by default, buttons 1, 2, and 3 are extension 
appearances of the primary telephone. If you define buttons 4, 5, 6, 
and 7 as bridged extensions of the primary telephone, incoming calls 
appear on primary telephone buttons in the order 4, 5, 6, 7, 1, 2, 3.
■Any bridged extension appearance that overlaps one of the defined 
extension appearances for the primary telephone (by default, buttons 
1, 2, and 3 on an NBX Business Telephone) take precedence over 
those extension appearances. For example, if you define buttons 3, 4, 
5, 6, and 7 as bridged extension appearances on the primary 
telephone, incoming calls appear on primary telephone buttons in the 
order 3, 4, 5, 6, 7, 1, 2.
Example
Bridged Extensions
ConfigurationsExample 1: An NBX Business Telephone, extension 1044, is defined as a 
primary telephone and buttons 2, 3, and 4 are defined as bridged 
extension buttons. Two other NBX Business Telephones, extensions 1055  
						

							156CHAPTER 3: DEVICE CONFIGURATION
and 1066, are defined as secondary telephones on which extension 1044 
appears. On the 1055 telephone, buttons 10, 11, and 12 are configured 
as the three bridged extension buttons for the 1044 telephone. On the 
1066 telephone, buttons 4, 5, and 6 are configured as bridged extension 
appearances.
If a call is made to extension 1044, it can be answered using any of the 
following buttons:
■Extension 1044 (primary telephone) — button 2
■Extension 1055 (secondary telephone) — button 10
■Extension 1066 (secondary telephone) — button 4
In this example, both secondary telephones use buttons 1, 2, and 3 as 
extensions appearances for their own extensions.
Example 2: An NBX Business Telephone with extension 1077 is defined 
as a primary telephone and buttons 4, 5, 6, 7, and 8 are defined as 
bridged extension buttons. Two other NBX Business Telephones 
(extensions 1088 and 1099) are defined as secondary telephones on 
which extension 1077 is to appear. On the 1088 telephone, buttons 8, 9, 
10, 11, and 12 are configured as the three bridged extension buttons. On 
the 1099 telephone, buttons 3, 4, 5, 6, and 7 are configured as bridged 
extension appearances for extension 1077.
If a call is made to extension 1077, it can be answered using any of the 
following buttons:
■Extension 1077 (primary telephone) — button 4
■Extension 1088 (secondary telephone) — button 10
■Extension 1099 (secondary telephone) — button 3
Secondary telephone 1099 has only two extension appearances for the 
1099 extension because button 3, by default an extension appearance 
for the local telephone, has been used as a bridged appearance of 
extension 1077.
The primary telephone has buttons 1, 2, and 3 as local appearances of its 
own extension (1077). If multiple calls arrive at this telephone, they 
appear on buttons 4, 5, 6, 7, and 8, followed by 1, 2, 3. 
						

							Creating and Managing Bridged Extensions157
Buttons 1, 2, and 3 on the 1077 telephone are not defined as bridged 
extension appearances. Therefore, they do not appear on either of the 
secondary telephones. If the owner of the 1077 telephone makes a call 
using any of these buttons, there is no indication (status light) of the call 
on either secondary telephone. If there are five active calls on the 1077 
telephone, and a sixth call is made to that extension, it rings only on the 
1077 telephone, on the first unused button in the 1, 2, 3 group).
Defining Bridged
ExtensionsThe process of defining bridged extensions involves:
■Defining Bridged Extensions on a Primary Telephone
■Defining Bridged Extensions on a Secondary Telephone
Defining Bridged
Extensions on a
Primary TelephoneOn a primary telephone, you can define from 1 to 11 buttons as bridged 
extensions. The buttons do not have to be next to each other. You cannot 
map the bottom button as a bridged extension.
To define the bridged extensions for the primary telephone:
1Log in to the NBX NetSet utility using the administrator login ID and 
password.
2In the NBX NetSet - Main Menu window, click Device Configuration.
3Click the Telephones tab.
4Select the primary telephone from the scroll list.
5Click Button Mappings. The Telephone Button Mappings dialog box 
(Figure 53
) appears. 
						

							158CHAPTER 3: DEVICE CONFIGURATION
Figure 53   Telephone Button Mappings Dialog Box
6For each button that you want to include in the group of bridged 
extension buttons:
aSelect Bridged Extension from the pull-down list in the Ty p e column.
bType the extension number of the primary telephone in the Number 
column.
Figure 53
 shows a group of three buttons (4, 5, and 6) that have been 
configured as bridged extension appearances for the extension (1006) on 
the primary telephone.
7Click OK.
Defining Bridged
Extensions on a
Secondary TelephoneAfter you have defined the bridged extension buttons on the primary 
telephone, you can define the corresponding bridged extension buttons 
on the secondary telephone. You can do this for as many secondary 
telephones as you want.
To define the bridged extensions for a secondary telephone:
1Log in to the NBX NetSet utility using the administrator login ID and 
password.
2In the NBX NetSet - Main Menu window, click Device Configuration.
3Click the Telephones tab. 
						

							Creating and Managing Bridged Extensions159
4Select the secondary telephone from the scroll list.
5Click Button Mappings. The Telephone Button Mappings dialog box 
(Figure 54
) appears.
Figure 54   Telephone Button Mappings Dialog Box
6For each button that you want to include in the group of bridged 
extension buttons:
aSelect Bridged Extension from the pull-down list in the Ty p e column.
bType the extension number of the primary telephone in the Number 
column. See Figure 55
. 
						

							160CHAPTER 3: DEVICE CONFIGURATION
Figure 55   Button Mapping Dialog Box After Mapping
Figure 54 shows a group of three buttons (10, 11, and 12) that have 
been configured as bridged extension appearances for the extension 
(1006) associated with the primary telephone.
7Click OK.
Modifying Bridged
ExtensionsYou can modify bridged extensions on a primary telephone at any time. 
Bridged extensions do not need to be on adjacent buttons on a primary 
or a secondary telephone. You can have a different number of bridged 
extensions on a primary and a secondary telephone.
Sample Calling
Situations Using
Bridged ExtensionsThis sections describes typical telephone call situations involving bridged 
extensions on primary and secondary telephones. For all of the examples:
■The primary telephone is an NBX Business telephone (extension 1027) 
used by a manager (Alicia). This telephone has buttons 2, 3, and 4 
defined as bridged extension buttons. Button 1 is the manager’s 
private line.
■One secondary telephone, an NBX Business Telephone (extension 
1051), is used by the manager’s assistant (Bradley). On this telephone, 
buttons 1, 2, and 3 are extension appearances for extension 1051 and 
buttons 4, 5, and 6 are configured as bridged extension appearances 
of the manager’s telephone (1027).