Xerox Phaser 8860DN User Manual

							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-9 b.Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are 
removed.
c.Lift the paper guides.
d.Remove jammed paper.
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							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-10 e.Close the exit cover.
5.If you did not find jammed paper in the previous steps, follow these steps:
a.Pull all the trays completely out of the printer.
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							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-11 b.Remove any jammed paper from inside the tray slot. Confirm that all paper fragments 
are removed.
c.Replace all trays and push each one completely into the printer.
Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper 
from Tray 1 only.
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							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-12
Jam at the Trays
To clear a jam from the tray specified on the control panel:
1.Pull the tray specified on the control panel completely out of the printer.
2.Remove the top sheet from the tray.
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							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-13 3.Verify that the paper is loaded correctly in the tray. Adjust the length and width tray 
guides:
a.Length guide: Press the sides, then slide the guide until the arrow on the guide points 
to the appropriate paper size imprinted on the bottom of the tray. When properly 
positioned, the guide clicks into place.
b.Width guides: Slide the width guides until the arrows on the guides point to the 
appropriate paper size labeled on the bottom of the tray. When properly positioned, 
the guides click into place.
Note: When the paper guides are correctly adjusted, there may be a small space between 
the paper and the guides.
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							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-14 4.Remove jammed paper inside the tray slot. Confirm that all paper fragments are removed.
5.Insert the tray into the tray slot and push it completely into the printer.
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							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-15 6.If you did not find jammed paper in the previous steps, follow these steps:
a.Pull up the latch on the front of the printer to open the front cover.
b.Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are 
removed.
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							Clearing Paper Jams
Phaser® 8560/8860 Printer
6-16 c.Close the front cover.
Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper 
from Tray 1 only.
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							Getting Help
Phaser® 8560/8860 Printer
6-17
Getting Help
This section includes:
■Control Panel Messages on page 6-17
■PrintingScout Alerts on page 6-18
■PhaserSMART Technical Support on page 6-18
■Online Support Assistant on page 6-18
■Web Links on page 6-19
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
See also: 
Xerox Support Centre on page 1-12
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
In many cases, the control panel also displays an animated graphic showing the location of the 
problem, such as the location of a paper jam.
Press the Help button on the control panel to view additional information about the message or 
menu displayed. The Help button is labeled with a ? symbol. 
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							Getting Help
Phaser® 8560/8860 Printer
6-18
PrintingScout Alerts
PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks 
the printer status when you send a print job. If the printer is unable to print your job, 
PrintingScout automatically displays an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view instructions explaining how to fix the problem.
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic information from your printer to the Xerox 
website for analysis. PhaserSMART Technical Support examines the information, diagnoses 
the problem, and proposes a solution. If the problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.
To access PhaserSMART Technical Support:
1.Open your browser and go to www.phaserSMART.com
.
2.Enter your printer’s IP address in the browser window.
3.Follow the instructions on the screen.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to the Xerox Support website for your printer:
■www.xerox.com/office/8560Psupport (Phaser 8560 printer)
■www.xerox.com/office/8860support (Phaser 8860 printer)
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