Xerox Phaser 8860DN User Manual

							Controlling the Quality of Your Prints
Phaser® 8560/8860 Printer
4-4
Adjusting Color
The color correction options provide simulations of different color devices. Automatic is the 
default correction for general image processing. See the following table to determine what 
option you want to use.
See also: 
Online Support Assistant at www.xerox.com/office/8560Psupport
 or www.xerox.com/
office/8860support 
Color Correction  Description
AutomaticApplies the best color correction to each graphic 
element: text, artwork, and photographs.
Office Color sRGB DisplayApproximates the colors on a computer display. 
sRGB VividProduces brighter, more saturated colors than sRGB 
Display.
LCD DisplayApproximates the colors on a LCD computer monitor.
Press Match SWOP PressMatches Specifications for Web Offset Publications.
EuroscaleMatches FOGRA glossy paper specification.
CommercialApproximates U.S. commercial press target.
SNAP PressMatches Specifications for Newsprint Advertising 
Production. 
Japan ColorMatches Japan Color 2001 specification.
ISO CoatedMatches FOGRA 27L specification.
ISO UncoatedMatches FOGRA 29L specification.
NoneApplies no color correction. Use with other color 
management tools, such as ICC (International Color 
Consortium) profiles, ColorSync, or the PANTONE
® 
Color Chart for your printer.
Black and WhiteConverts all colors to shades of gray.
User Printer 
Control Panel 
SettingUses the color correction set in the printer. The color 
correction can be set using either the control panel or 
the CentreWare software (if available).
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							Controlling the Quality of Your Prints
Phaser® 8560/8860 Printer
4-5 To select the color correction in a supported driver:
Operating System Steps
Windows Vista, 
Windows 2000, 
Windows XP, or 
Windows Server 20031.Select the Color Options tab.
2.Select the desired color correction. Some of the color corrections are 
grouped under Office Color or Press Match.
Mac OS X, version 
10.3 and higher1.In the Print dialog box, select Image Quality from the drop-down list.
2.Select the desired color correction from the Color Correction 
drop-down list.
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							Solving Print-Quality Problems
Phaser® 8560/8860 Printer
4-6
Solving Print-Quality Problems
This section includes:
■Smudges or Smears on page 4-7
■Random Light Stripes on page 4-8
■Predominate Light Stripes on page 4-9
■Transparency Images Are Too Light or Too Dark on page 4-10
■Colors Are Wrong on page 4-10
■PANTONE Colors Do Not Match on page 4-11
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							Solving Print-Quality Problems
Phaser® 8560/8860 Printer
4-7
Smudges or Smears
See also: 
Manual 2-Sided Printing on page 3-29
Cleaning the Maintenance Kit Wiper Blade on page 5-12
Possible Cause Solution
Smudges or smears appear 
on the page.To prevent smudges or smears from appearing on the page:
1.Verify that the paper you are using is the correct type for the 
printer and is properly loaded in the tray. For information on 
supported paper types and weights, print the Paper Tips page:
a.On the control panel, select 
Information, and then press 
the OK button.
b.Select 
Information Pages, and then press the OK button.
c.Select 
Paper Tips Page, and then press the OK button.
2.If the problem continues, run cleaning pages through the printer:
a.On the control panel, select 
Troubleshooting, and then 
press the OK button.
b.Select 
Print Quality Problems, and then press the 
OK button.
c.Select 
Remove Print Smears, and then press the 
OK button. The printer cleans the ink from the rollers by 
running several sheets of paper through the printer. Repeat 
Step 2 up to three times if the smears continue to appear.
3.If the problem continues:
a.Open the door on the right side of the printer and remove the 
maintenance kit. 
b.Wipe the plastic wiper blade with a lint-free cloth.
c.Replace the maintenance kit and close the door.
Note: Smudges or smears may appear if you print on side two of pre-printed paper, but do not select 
2nd Side as the paper type. Select the 
2nd Side option on the control panel and in the printer driver. 
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							Solving Print-Quality Problems
Phaser® 8560/8860 Printer
4-8
Random Light Stripes
See also: 
Online Support Assistant at www.xerox.com/office/8560Psupport
 or www.xerox.com/
office/8860support
Possible Cause Solution
Light stripes appear 
randomly on the test page 
when one or more color bars 
is missing.To prevent random light stripes from appearing on the page:
1.On the control panel, select 
Troubleshooting, and then press 
the OK button.
2.Select 
Print Quality Problems, and then press the OK button.
3.Select 
Eliminate Light Stripes, and then press the 
OK button.
4.Perform the Basic, Advanced, and Jet Substitution procedures as 
indicated in the steps below.
Basic
1.Select 
Basic, and then press the OK button. 
2.Once the Basic procedure is completed, repeat the procedure to 
eliminate remaining light stripes.
If the problem continues, select the 
Advanced option.
Advanced
1.Select 
Advanced, and then press the OK button.
2.Follow the instructions to select the missing jet’s color and 
number. See the Light Stripes Test page to determine the color 
and jet number of the missing jet.
If the problem continues, select the 
Jet Substitution Mode to 
substitute a jet for the malfunctioning jet causing the light stripe. 
Jet Substitution Mode
1.Select 
Jet Substitution Mode, and then press the OK button.
2.Follow the control panel prompts to select the color and 
malfunctioning jet number indicated on the Light Stripes Test 
page.
Note: When the Jet Substitution Mode is activated, a dot appears 
next to the number of each substituted jet. Substituted jets may 
continue to display missing colors since the Light Stripes Test page 
ignores the Jet Substitution mode. Jet substitution only works during 
regular printing.
Light Stripes Test
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							Solving Print-Quality Problems
Phaser® 8560/8860 Printer
4-9
Predominate Light Stripes
Possible Cause Solution
Light stripes appear 
prominently on the test page 
when all four color bars are 
missing.To prevent predominate light stripes from appearing on the page:
1.Open the exit cover:
a.Remove debris from the paper-exit area.
b.Raise the lower paper guide and wipe the plastic paper 
release blade with a lint-free cloth.
2.Close the exit cover.
3.Open the door on the right side of the printer:
a.Remove the maintenance kit.
b.Wipe the plastic wiper blade with a lint-free cloth.
c.Replace the maintenance kit.
d.Close the door.
4.If the problem continues, follow the steps for Random Light 
Stripes.
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							Solving Print-Quality Problems
Phaser® 8560/8860 Printer
4-10
Transparency Images Are Too Light or Too Dark
See also: 
For the Phaser 8560 printer:
Recommended Media List (United States)
Recommended Media List (Europe)
For the Phaser 8860 printer:
Recommended Media List (United States)
Recommended Media List (Europe)
Colors Are Wrong
Possible Cause Solution
Text or graphics printed on 
transparencies are either too 
light or too dark.1.Verify that Transparency is selected in the software application 
or in the printer driver.
2.On the control panel, verify that the tray containing the 
transparencies is set to print transparencies:
a.Select 
Paper Tray Setup, and then press the OK button.
b.Select one of the following options and then press the 
OK button:
■Tr a y  1  P a p e r (When printing from Tray 1, you must also 
select the appropriate paper size, Letter or A4, and then 
press the OK button.)
■Tray 2 Paper Type, Tray 3 Paper Type, or Tr a y  4  
Paper Type
 
c.Select 
Transparency, and then press the OK button.
3.Print the Paper Tips page for more information about 
transparencies:
a.On the control panel, select 
Information, and then press 
the OK button.
b.Select 
Information Pages, and then press the OK button.
c.Select 
Paper Tips Page, and then press the OK button.
Note: Use only recommended Xerox transparencies.
Possible Cause Solution
The color produced by the 
system is wrong or differs 
from the color that it must 
match.
■See the Online Support Assistant for information about color 
matching at www.xerox.com/office/8560Psupport
 or 
www.xerox.com/office/8860support
.
■See the Advanced Features Guide at www.xerox.com/office/
8560Psupport or www.xerox.com/office/8860support.
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							Solving Print-Quality Problems
Phaser® 8560/8860 Printer
4-11
PANTONE Colors Do Not Match
See also: 
Advanced Features Guide at www.xerox.com/office/8560Psupport
 or www.xerox.com/
office/8860support 
Possible Cause Solution
The colors printed on the 
document do not match the 
Phaser 8560/8860 printer 
PANTONE color chart. To match the document colors to the color chart:
■If the application software allows the user to select a printer PPD 
file for printing a document, make sure the Phaser 8560/
8860 printer PPD is selected. The PANTONE colors in the printer 
are calibrated for the printer’s default halftone; overriding the 
printer’s default halftone will change the printer’s color 
reproduction. For more information about software settings for 
your applications, consult your application’s user manual.
■Turning off other color matching software, such as ColorSync or 
ICM color matching, when trying to match PANTONE Colors is 
recommended. Using other color matching software while 
matching PANTONE Colors can cause unpredictable color 
output. If you choose to use a Color Management software, set 
the printer’s color correction to none, and do not use the printer 
specific charts.
■To match PANTONE spot colors, in the printer driver select 
Properties, click the Color Options tab, select Automatic color 
correction, select Custom from the drop-down list, and then 
select the Spot Colors tab. For example, print documents using 
the None color correction if the PANTONE Color chart was 
printed using None (the recommended setting). Also verify that 
the color’s CMYK values match the CMYK values on the chart.
■The printed PANTONE charts can fade over time or when 
exposed to sunlight. Check the color charts you printed against 
the PANTONE Color swatch book available from PANTONE, Inc. 
You may need to re-print the chart, especially if it has been 
exposed to light for some time. Storing the charts in a dark place 
helps preserve the color.
■Print a test page from your control panel to check the colors. If 
your printer has media that is out of specification, or other 
supplies that are at the end of useful life, color adjustments may 
not be able to get the printer to match PANTONE Colors.
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							Phaser® 8560/8860 Printer
5-1 This chapter includes:
■Maintenance and Cleaning on page 5-2
■Ordering Supplies on page 5-15
■Moving and Repacking the Printer on page 5-17
See also: 
Maintenance video tutorials at www.xerox.com/office/8560Psupport
 or www.xerox.com/
office/8860support 
Replacing supplies video tutorials at www.xerox.com/office/8560Psupport
 or 
www.xerox.com/office/8860support
Maintenance
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							Maintenance and Cleaning
Phaser® 8560/8860 Printer
5-2
Maintenance and Cleaning
This section includes:
■Routine Maintenance on page 5-2
■Cleaning the Paper Release Blade on page 5-10
■Cleaning the Maintenance Kit Wiper Blade on page 5-12
■Cleaning the Outside of the Printer on page 5-14
See also: 
User Safety on page A-1
Routine Maintenance
Your system needs little maintenance to keep it producing quality prints. Add ink, empty the 
waste tray, and replace the maintenance kit when needed to keep your printer functioning 
properly. 
Adding Ink
You can load ink any time the printer is idle, or when the control panel displays the Ink low or 
Ink out message.
■Keep ink in its packaging until you are ready to use it.
■Do not force ink when inserting sticks into the ink-loading bins. Identify ink by color and 
shape.
■To avoid ink jams, never insert broken ink sticks into the ink-loading bins.
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