Xerox Phaser 7400DX User Manual

							Getting Help
Phaser® 7400 Color Printer
6-63
Getting Help
This section includes:
■Control Panel Messages on page 6-63
■PhaserSMART Technical Support on page 6-64
■PrintingScout Alerts on page 6-64
■Web Links on page 6-65
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
See also: 
Xerox Support Centre on page 1-13
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
In many cases, the control panel also displays an animated graphic showing the location of the 
problem, such as the location of a paper jam.
Press the Help button on the control panel to view additional information about the message or 
menu displayed. The Help button is labeled with a ? symbol. 
7400-008
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							Getting Help
Phaser® 7400 Color Printer
6-64
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic information from your printer to the Xerox 
website for analysis. PhaserSMART Technical Support examines the information, diagnoses 
the problem, and proposes a solution. If the problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.
To access PhaserSMART Technical Support:
1.Open your browser and go to www.phaserSMART.com
.
2.Enter your printer’s IP address in the browser window.
3.Follow the instructions on the screen.
PrintingScout Alerts
PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks 
the printer status when you send a print job. If the printer is unable to print your job, 
PrintingScout automatically displays an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view instructions explaining how to fix the problem.
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							Getting Help
Phaser® 7400 Color Printer
6-65
Web Links
Xerox provides several websites that offer additional help on your Phaser 7400 Color Printer. 
A set of Xerox links is installed in your web browser’s Favorites folder when you install the 
Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer 
driver also includes useful links. Use the following websites to obtain more information. 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on your networked printer and 
proposes solutions:www.phasersmart.com
Technical support information for your printer, includes 
online Technical Support, Recommended Media List, 
Knowledge Base, driver downloads, documentation, 
video tutorials, and much more:www.xerox.com/office/7400support
Supplies for your printer:www.xerox.com/office/7400supplies
A resource for tools and information, such as interactive 
tutorials, printing templates, helpful tips, and customized 
features to meet your individual needs:www.colorconnection.xerox.com
Local sales and support center:www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets (English only) identify 
materials, and provide information on safely handling and 
storing hazardous materials:www.xerox.com/office/msds
Information about recycling supplies:www.xerox.com/gwa
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							Phaser® 7400 Color Printer
A-1 Your printer and the recommended supplies have been designed and tested to meet strict safety 
requirements. Attention to the following information ensures the continued safe operation of 
your printer.
Electrical Safety
■Use the power cord supplied with your printer.
■Plug the power cord directly into a properly grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check the outlet.
■Do not use a ground adapter plug to connect the printer to an electrical outlet that does not 
have a ground connection terminal.
■Do not use an extension cord or power strip.
■Verify that the printer is plugged into an outlet that is capable of providing the correct 
voltage and power. Review the printer’s electrical specification with an electrician if 
necessary.
Warning:Avoid the potential of electrical shock by ensuring that the printer is properly 
grounded. Electrical products may be hazardous if misused.
■Do not place the printer in an area where people might step on the power cord.
■Do not place objects on the power cord.
■Do not block the ventilation openings. These openings are provided to prevent overheating 
of the printer.
■Do not drop paper clips or staples into the printer.
Warning:Do not push objects into slots or openings on the printer. Making contact with a 
voltage point or shorting out a part could result in fire or electrical shock.
User Safety
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							Phaser® 7400 Color Printer
A-2 If you notice unusual noises or odors:
1.Turn off the printer immediately.
2.Disconnect the power cord from the electrical outlet. 
3.Call an authorized service representative to correct the problem.
The power cord is attached to the printer as a plug-in device at the back of the printer. If it is 
necessary to disconnect all electrical power from the printer, disconnect the power cord from 
the electrical outlet.
Warning:Do not remove the covers or guards that are fastened with screws unless you are 
installing optional equipment and are specifically instructed to do so. Power should be OFF 
when performing these installations. Except for user-installable options, there are no parts that 
you can maintain or service behind these covers.
Note:Leave the printer on for optimum performance; it does not pose a safety hazard.
The following are hazards to your safety:
■The power cord is damaged or frayed.
■Liquid is spilled into the printer.
■The printer is exposed to water.
If any of these conditions occur, do the following:
1.Turn off the printer immediately.
2.Disconnect the power cord from the electrical outlet.
3.Call an authorized service representative.
Maintenance Safety
■Do not attempt any maintenance procedure that is not specifically described in the 
documentation supplied with your printer.
■Do not use aerosol cleaners. The use of supplies that are not approved may cause poor 
performance and could create a hazardous condition.
■Do not burn any consumables or routine maintenance items. For information on Xerox 
supplies recycling programs, go to www.xerox.com/gwa
.
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							Phaser® 7400 Color Printer
A-3
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These 
include safety agency examination, approval, and compliance with established environmental 
standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation 
of your printer.
Printer Location
Place the printer in a dust-free area within a temperature range of 50° F to 90° F (10° C to 
32° C) and within the following humidity range:
■Optimal Print Quality: 50% – 70%
■Operating: 20% – 80%
Printer Clearance
Place the printer in an area where there is adequate space for ventilation, operation, and 
servicing. The recommended minimal spacing is:
Overhead Clearance:
■60.96 cm (24.0 in.) above the printer without the finisher
■60.96 cm (24.0 in.) above the printer with the finisher
Total Height Requirements:
■Printer: 46.2 cm (18.0 in.)
■550-Sheet Feeder: 10.8 cm (4.25 in.)
■1650-Sheet High-Capacity Feeder: 40.1 cm (15.8 in.)
■Finisher: 100.0 cm (39.4 in.)
Other Clearances:
■15.2 cm (6 in.) behind the printer
■50.8 cm (20 in.) in front of the printer
■50.8 cm (20 in.) on the left side of the printer, without the finisher, for the left-side output 
tray and media
■101.6 cm (40 in.) on the left side of the printer with the finisher installed
■50.8 cm (20 in.) on the right side of the printer for Tray 1 (MPT) and media
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							Phaser® 7400 Color Printer
A-4
Operational Guidelines
■Do not block or cover the slots and openings on the printer. The printer may overheat 
without adequate ventilation.
■For optimum performance, use the printer at elevations below 2,000 m (6,562 ft.).
■Do not place the printer near a heat source.
■Do not place the printer in direct sunlight to avoid exposure of light-sensitive components 
when the doors are open.
■Do not place the printer in line with the cold air flow from an air conditioning system.
■Place the printer on a level, solid non-vibrating surface with adequate strength for the 
weight of the printer. It should be within 2° of horizontal with all four feet in solid contact 
with the surface. The base printer weight without any packaging materials is 
approximately 80 kg (176 lb.).
Moving the Printer
■Turn off the printer and disconnect all power cables before moving the printer.
7400-188
80 kg
176 lb.
7400-009
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							Phaser® 7400 Color Printer
A-5
Printing Safety Guidelines
■Wait 10-15 seconds between turning the printer off and on.
■Keep hands, hair, neckties, etc., away from the exit and feed rollers.
When the printer is printing:
■Do not remove the paper source tray that you selected in either the printer driver or control 
panel.
■Do not open the doors.
■Do not move the printer.
Printer Supplies
■Use the supplies specifically designed for your printer. The use of unsuitable materials 
may cause poor performance and a possible safety hazard.
■Follow all warnings and instructions marked on, or supplied with, the printer, options, and 
supplies.
Caution:If you attempt to use a non-Xerox toner cartridge, it may not fit properly in the 
printer. If the cartridge does not fit properly, the printer will not function.
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							Phaser® 7400 Color Printer
A-6
Symbols Marked on Product
The following symbols may be marked on your product:
Use caution (or draws attention to a particular 
component). See the manual(s) for information. 
Avoid pinching fingers in the printer. Use caution to avoid 
personal injury.
Hot surface on or in the printer. Use caution to avoid 
personal injury.
Do not touch.
Do not burn the item.
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							Phaser® 7400 Color Printer
Index-1
Index
Numerics
2-sided printing, 3-29
binding edge options, 3-30
selecting, 3-30
A
adding staples, 5-5
adjusting color, 4-3
all colors too light or too dark, 4-12
AutoIP
manually setting the printer’s IP address, 
2-8
setting the printer’s IP address 
dynamically, 2-6
automatic 2-sided printing, 3-29
automatic TekColor correction, 4-2
automatically setting the printer’s IP address 
(Windows only), 2-5
available printer drivers, 2-9
B
basic
printing, 3-2
binding edge printing options, 3-30
Black and White, 4-3
C
cable or DSL network connection, 2-4
calibrate margins, 4-20
CentreWare IS
changing or modifying the printer’s IP 
address, 2-6
setting the printer’s IP address 
dynamically, 2-6
changing the IP address using 
CentreWare IS, 2-6
choosing a network connection, 2-3
cleaning the printer, 5-2
color sampler pages, 1-11colors
adjusting, 4-3
all colors too light or too dark, 4-12
description, 4-3
light or dark lines appear in one color, 4-5
shifted or superimposed over another 
color, 4-16
configuring the network address, 2-5
connection
cable or DSL, 2-4
Ethernet, 2-3
standalone network, 2-4
USB, 2-4
consumables, 5-12
control panel, 1-8
error and warning messages, 6-63
features and layout, 1-8
information pages, 1-10
Menu Map, 1-10
printing sample pages, 1-10
control panel layout, 1-9
custom size paper
printing, 3-45
printing from Tray 1 (MPT), 3-45
printing from Tray 2, 3-48
supported for Tray 1 (MPT), 3-6
supported for Trays 2-6, 3-7
D
dark lines in one color, 4-5
database
local Domain Name Service (DNS) name 
space, 2-7
default router/gateway address, 2-6
DHCP
enable for Dynamic Domain Name 
Service (DDNS), 2-7
enabled by default on Phaser printers, 2-6
enabling on the printer, 2-6
manually setting the printer’s IP address, 
2-8
setting the printer’s IP address 
dynamically, 2-6
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