Xerox Color 560 User Manual
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![Page 288
Xerox Color 550/560 Printer
User Guide
288 Troubleshootin
g
Clearing Paper Jams
To avoid damage, always remove misfed media gently, without tearing it. \
Try to remove the paper in the direction
that the paper would normally feed. Any piece of media left in the print\
er, whether large or small, can obstruct the
media path and cause further misfeeds. Do not reload media that has misf\
ed.
WARNING:
If you accidentally get toner on your clothes, lightly dust them off as \
best as you can. If some toner...](http://img.usermanuals.tech/thumb/82/37966/w64_Xerox_Color_560-287.png "Page 288
Xerox Color 550/560 Printer
User Guide
288 Troubleshootin
g
Clearing Paper Jams
To avoid damage, always remove misfed media gently, without tearing it. \
Try to remove the paper in the direction
that the paper would normally feed. Any piece of media left in the print\
er, whether large or small, can obstruct the
media path and cause further misfeeds. Do not reload media that has misf\
ed.
WARNING:
If you accidentally get toner on your clothes, lightly dust them off as \
best as you can. If some toner...")
![Page 289
Troubleshooting
Xerox Color 550/560 PrinterUser Guide289
Pull the tray out toward you until it stops.
1.
Remove the paper from the tray.
2.
If the paper is torn, remove the tray completely and check inside the pr\
inter for torn pieces of paper.
3.
Reload the tray with undamaged paper, then push the tray in until it sto\
ps.
4.
On the printer touch screen, touch Confirm.
5.
Clearing Paper Jams from Tray 1, Tray 2, Tray 3 or Tray 4
Downloaded From ManualsPrinter.com Manuals](http://img.usermanuals.tech/thumb/82/37966/w64_Xerox_Color_560-288.png "Page 289
Troubleshooting
Xerox Color 550/560 PrinterUser Guide289
Pull the tray out toward you until it stops.
1.
Remove the paper from the tray.
2.
If the paper is torn, remove the tray completely and check inside the pr\
inter for torn pieces of paper.
3.
Reload the tray with undamaged paper, then push the tray in until it sto\
ps.
4.
On the printer touch screen, touch Confirm.
5.
Clearing Paper Jams from Tray 1, Tray 2, Tray 3 or Tray 4
Downloaded From ManualsPrinter.com Manuals")
![Page 290
Xerox Color 550/560 Printer
User Guide
290 Troubleshootin
g
Remove the jammed paper from the tray. Make sure there are no sheets of \
paper in the paper feed entrance
area where the tray connects to the printer.
1.
If the paper is torn, check inside the printer for torn pieces of paper.\
2.
Reload the tray with undamaged paper. The leading edge of the paper shou\
ld lightly touch the paper feed
entrance.
3.
On the printer touch screen, touch Confirm.
4.
Clearing Paper Jams from Tray 5 (Bypass Tray)...](http://img.usermanuals.tech/thumb/82/37966/w64_Xerox_Color_560-289.png "Page 290
Xerox Color 550/560 Printer
User Guide
290 Troubleshootin
g
Remove the jammed paper from the tray. Make sure there are no sheets of \
paper in the paper feed entrance
area where the tray connects to the printer.
1.
If the paper is torn, check inside the printer for torn pieces of paper.\
2.
Reload the tray with undamaged paper. The leading edge of the paper shou\
ld lightly touch the paper feed
entrance.
3.
On the printer touch screen, touch Confirm.
4.
Clearing Paper Jams from Tray 5 (Bypass Tray)...")
![Page 291
Troubleshooting
Xerox Color 550/560 PrinterUser Guide291
Open the Document Feeder Top Cover until it comes to a stop.
1.
Open the Left Cover until it comes to a stop.
2.
Clearing Paper Jams in Document Feeder
If the document is not caught in the document feeder, pull out the docum\
ent.
3.
Close the Top Cover until it clicks into place.
4.
If the document cannot be found, raise the Document Feeder slowly.
6.
Gently return the Document Feeder Tray to its original position.
7. Close...](http://img.usermanuals.tech/thumb/82/37966/w64_Xerox_Color_560-290.png "Page 291
Troubleshooting
Xerox Color 550/560 PrinterUser Guide291
Open the Document Feeder Top Cover until it comes to a stop.
1.
Open the Left Cover until it comes to a stop.
2.
Clearing Paper Jams in Document Feeder
If the document is not caught in the document feeder, pull out the docum\
ent.
3.
Close the Top Cover until it clicks into place.
4.
If the document cannot be found, raise the Document Feeder slowly.
6.
Gently return the Document Feeder Tray to its original position.
7. Close...")
![Page 292
Xerox Color 550/560 Printer
User Guide
292 Troubleshootin
g
Open Tray 6 and remove any jammed paper.
1.
If paper is torn, check for any torn pieces of paper inside the machine.\
2.
Clearing Paper Jams in the High Capacity Feeder
Gently close Tray 6.
3.
Gently move Tray 6 to the left until it stops.
4.
Open the Tray 6 Top Cover and remove any jammed paper.
5.
Close the Tray 6 Top Cover and gently move Tray 6 to its original positi\
on.
6.
Downloaded From ManualsPrinter.com Manuals](http://img.usermanuals.tech/thumb/82/37966/w64_Xerox_Color_560-291.png "Page 292
Xerox Color 550/560 Printer
User Guide
292 Troubleshootin
g
Open Tray 6 and remove any jammed paper.
1.
If paper is torn, check for any torn pieces of paper inside the machine.\
2.
Clearing Paper Jams in the High Capacity Feeder
Gently close Tray 6.
3.
Gently move Tray 6 to the left until it stops.
4.
Open the Tray 6 Top Cover and remove any jammed paper.
5.
Close the Tray 6 Top Cover and gently move Tray 6 to its original positi\
on.
6.
Downloaded From ManualsPrinter.com Manuals")
![Page 293
Troubleshooting
Xerox Color 550/560 PrinterUser Guide293
Open the tray where the paper jam occurred.
1.
Remove the visible jammed paper.
2.
Clearing Paper Jams in the Oversized High Capacity Feeder
If paper is torn, check for any torn pieces of paper inside the machine.\
3.
Gently close the tray.
4.
Downloaded From ManualsPrinter.com Manuals](http://img.usermanuals.tech/thumb/82/37966/w64_Xerox_Color_560-292.png "Page 293
Troubleshooting
Xerox Color 550/560 PrinterUser Guide293
Open the tray where the paper jam occurred.
1.
Remove the visible jammed paper.
2.
Clearing Paper Jams in the Oversized High Capacity Feeder
If paper is torn, check for any torn pieces of paper inside the machine.\
3.
Gently close the tray.
4.
Downloaded From ManualsPrinter.com Manuals")
![Page 294
Xerox Color 550/560 Printer
User Guide
294 Troubleshootin
g
Open the Bottom Right Cover and tear off the Lead Edge from any jammed s\
heet. Also, clear any jammed
sheets from the Bypass (Tray 5) feeder. Then, open the Front Cover.
1.
Turn Handle 2 to the right until it is in the horizontal position, then \
pull out the Transfer Module.
2.
Clearing Paper Jams in the Fuser
Remove the visible jammed paper.
3.
If paper is torn, check for any torn pieces of paper inside the machine.\
4.
Move Handle 2a to...](http://img.usermanuals.tech/thumb/82/37966/w64_Xerox_Color_560-293.png "Page 294
Xerox Color 550/560 Printer
User Guide
294 Troubleshootin
g
Open the Bottom Right Cover and tear off the Lead Edge from any jammed s\
heet. Also, clear any jammed
sheets from the Bypass (Tray 5) feeder. Then, open the Front Cover.
1.
Turn Handle 2 to the right until it is in the horizontal position, then \
pull out the Transfer Module.
2.
Clearing Paper Jams in the Fuser
Remove the visible jammed paper.
3.
If paper is torn, check for any torn pieces of paper inside the machine.\
4.
Move Handle 2a to...")
Troubleshooting
Xerox Color 550/560 PrinterUser Guide291
Open the Document Feeder Top Cover until it comes to a stop.
1.
Open the Left Cover until it comes to a stop.
2.
Clearing Paper Jams in Document Feeder
If the document is not caught in the document feeder, pull out the docum\
ent.
3.
Close the Top Cover until it clicks into place.
4.
If the document cannot be found, raise the Document Feeder slowly.
6.
Gently return the Document Feeder Tray to its original position.
7. Close the Left Cover until it clicks into place.
5.
Downloaded From ManualsPrinter.com Manuals
Xerox Color 550/560 Printer User Guide 292 Troubleshootin g Open Tray 6 and remove any jammed paper. 1. If paper is torn, check for any torn pieces of paper inside the machine.\ 2. Clearing Paper Jams in the High Capacity Feeder Gently close Tray 6. 3. Gently move Tray 6 to the left until it stops. 4. Open the Tray 6 Top Cover and remove any jammed paper. 5. Close the Tray 6 Top Cover and gently move Tray 6 to its original positi\ on. 6. Downloaded From ManualsPrinter.com Manuals
Troubleshooting
Xerox Color 550/560 PrinterUser Guide293
Open the tray where the paper jam occurred.
1.
Remove the visible jammed paper.
2.
Clearing Paper Jams in the Oversized High Capacity Feeder
If paper is torn, check for any torn pieces of paper inside the machine.\
3.
Gently close the tray.
4.
Downloaded From ManualsPrinter.com Manuals
Xerox Color 550/560 Printer User Guide 294 Troubleshootin g Open the Bottom Right Cover and tear off the Lead Edge from any jammed s\ heet. Also, clear any jammed sheets from the Bypass (Tray 5) feeder. Then, open the Front Cover. 1. Turn Handle 2 to the right until it is in the horizontal position, then \ pull out the Transfer Module. 2. Clearing Paper Jams in the Fuser Remove the visible jammed paper. 3. If paper is torn, check for any torn pieces of paper inside the machine.\ 4. Move Handle 2a to the right and remove any jammed paper. 5. Pull down Handle 2b and remove the jammed paper. 6. Return Handle 2a and Handle 2b to their original position. 7. Push in the the Transfer Module completely and turn Handle 2 to the left\ . 8. Close the front cover. 9. WARNING: Never touch a labeled area (found on the Fuser or nearby) indicating “\ High Temperature” and “Caution”. You may get burned. Downloaded From ManualsPrinter.com Manuals
Troubleshooting
Xerox Color 550/560 PrinterUser Guide295
Clearing Paper Jams in the Professional Finisher
Paper Jams under the Top Cover
Press the
Cover button.
1.
Downloaded From ManualsPrinter.com Manuals
Xerox Color 550/560 Printer User Guide 296 Troubleshootin g Open the cover and remove the jammed paper. 2. Close the cover. 3. Note: If the paper is torn, remove all torn pieces from the printer. Remove and reload all paper in the tray. 4. Downloaded From ManualsPrinter.com Manuals
Troubleshooting
Xerox Color 550/560 PrinterUser Guide297
Remove the visible jammed paper.
1.
If paper is torn, check for any torn pieces of paper inside the machine.\
2.
Clearing Paper Jams in the Ouput Tray
Downloaded From ManualsPrinter.com Manuals
Xerox Color 550/560 Printer User Guide 298 Troubleshootin g If a finisher is installed, open the front door of the finisher and then\ open the Bottom Right Cover by pressing the down arrow button. 1. If the Output Catch Tray is installed, open the Bottom Right Cover while\ pressing the down arrow button. 2. Clearing Paper Jams in the Inverter Pull the jammed sheet straight down towards floor. 3. Close the Bottom Right Cover. 4. If a finisher is installed, close the front door of the finisher. 5. Downloaded From ManualsPrinter.com Manuals
Troubleshooting
Xerox Color 550/560 PrinterUser Guide299
Clearing Hole Punch Jams
Open the finisher front door.
1.
If jams occur in the Hole Punch area of the Finisher, remove the paper j\
am, then remove and empty the hole
punch waste container.
2.
Insert the container all the way into the finisher.
3.
Close the finisher front door.
4.
Downloaded From ManualsPrinter.com Manuals
Xerox Color 550/560 Printer User Guide 300 Troubleshootin g Troubleshooting Paper Jams The printer is designed to function with minimal paper jams using Xerox \ supported media types only. Other media types may cause more frequent paper jams. If supported media is jamming \ frequently in one area, that area may need to be cleaned or repaired. The Printer Pulls Multiple Sheets Together Probable Causes Solutions The paper tray is too full. Remove some of the paper. Do not load paper past fill line. The front edges of the paper are not even. Remove the media, align the front edges, then reload it. The media is moist from humidity. Remove the media from the tray, and replace it with new dry media. Humidity is too high for coated paper. Feed paper one sheet at a time. Too much static electricity is present. Try a new ream of paper. Unsupported media. Use only Xerox-approved media. See Supported Media. Downloaded From ManualsPrinter.com Manuals