Xerox 8700x Manual
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Maintenance ColorQube 8700/8900 Color Multifunction Printer 181 User Guide When to Order Supplies A warning appears on the control panel when supplies near their replacement time. Verify that you have replacements on hand. It is important to order supplies when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when supplies must be replaced. To view information about the remaining life of supplies: 1. At the printer control panel, press the Machine Status button. 2. Touch the Supplies tab. To print supplie s information: 1. At the printer control panel, press the Machine Status button. 2. Touch the Information Pages tab. 3. Touch Supplies Usage Page. 4. Touch Print. Order supplies from your channel partner, Xerox representative, or go to the Xerox ® Supplies website for your printer model: • ColorQube 8700 Color Multifunction Printer: www.xerox.com/office/CQ8700supplies • ColorQube 8900 Color Multifunction Printer: www.xerox.com/office/CQ8900supplies CAUTION: Use of non-Xerox® supplies is not recommended. The Xerox® Warranty, Ser vice Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non -Xerox ® supplies, or the use of Xerox® supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Recycling Supplies For information on Xerox® supplies recycling programs, go to: • ColorQube 8700 Color Multifunction Printer www.xerox.com/gwa • ColorQube 8900 Color Multifunction Printer www.xerox.com/gwa
Maintenance 182 ColorQube 8700/8900 Color Multifunction Printer User Guide Moving the Printer This section includes: • Precautions for Moving the Printer ................................ ......................................................................................... 182 • Moving the Printer Within the Office ................................ ..................................................................................... 183 • Preparing the Printer for Shipment ................................ ......................................................................................... 184 Precautions for Moving the Printer To avoid injuring yourself or damaging the printer, follow these guidelines: WARNING: Parts of the printer are hot and need time to cool down before moving or packing the printer. To avoid personal injur y or printer damage, wait 30 minutes for the ink to solidify and the printhead to cool down. The Power Off to Move procedure requires that you remove the cleaning unit and waste tray. CAUTIONS: • Keep the printer level. Tilting the printer can cause the ink to spill inside. • Always allow the printer to cool before it is moved to avoid ink spills that can damage the printer. • Alw ays turn off the printer using the power switch and wait for the power off sequence to finish. Then unplug all cables and cords. Never turn off the printer by pulling the power cord or using a power strip with a power switch. • For best results, use the Power Off to Move procedure on the printer control panel. For details, see Moving the Printer Within the Office on page 183. • Always use at least two people to lift the printer. • When lifting the printer, grasp the areas as shown.
Maintenance ColorQube 8700/8900 Color Multifunction Printer 183 User Guide Moving the Printer Within the Office 1. Close the printer doors. 2. Turn off the printer using the power switch on the back of the printer. 3. Within 60 seconds after turning off the printer, on the printer control panel select either Standard Power Off or Power Off to Move . 4. Wait for the printer to complete the cool -down period for the ink to solidify. The printer fans shut down when the printer is cool enough to move. CAUTION: If you do not select Standard Power Off or Power Off to Move, the ink takes longer to solidify because the fans do not spin. Wait at least 30 minutes for the printer to cool down comp letely before moving or packing it. 5. After the cool -down cycle is complete, unplug the printer. CAUTION: Do not unplug the pr inter until the cooling sequence completes and the printer turns off. 6. Use the hand holds on each side of the printer to lift it. Move the printer separately from any optional trays. Always use at least two people to lift the printer.
Maintenance 184 ColorQube 8700/8900 Color Multifunction Printer User Guide Preparing the Printer for Shipment This section includes: • Removing the Cleaning Unit and Waste Tray ................................ .................................................................... 184 • Turning Off the Printer ................................................................................................................................................. 186 • Packing the Printer for Shipment ................................ ............................................................................................. 186 Removing the Cleaning Unit and Waste Tray Before turning off the printer, remove the cleaning unit and waste tray. To remove the cleaning unit and waste tray: CAUTION: Shipping the printer with the cleaning unit and waste tray installed can damage the printer. 1. Open the front door. 2. Remove the cleaning unit and place it in a plastic bag for storage.
Maintenance ColorQube 8700/8900 Color Multifunction Printer 185 User Guide 3. Remove the waste tray from the printer. WARNING: The waste tray can be hot; handle it carefully. 4. Empty the waste tray in a waste container. Twist the waste tray slightly to dislodge the waste ink. The ink is non- toxic and can be discarded as norma l office waste. Place the tray in a plastic bag for storage. 5. Close the front door.
Maintenance 186 ColorQube 8700/8900 Color Multifunction Printer User Guide Turning Off the Printer 1. Turn off the printer using the power switch on the back of the printer. 2. Within 60 seconds after turning off the printer, on the printer control panel select Power Off to Move . 3. Wait for the printer to complete the cool -down period for the ink to solidify. The printer fans shut down when the printer is cool enough to move. 4. After the cool -down cycle is complete, unplug the printer. CAUTION: Do not unplug the printer until the cooling sequence completes and the printer turns off. Packing the Printer for Shipment Repack the printer and its options using the original packing mater ial and boxes or a Xerox® Repackaging Kit. Additional instructions for repacking the printer are provided in the Repackaging Kit. To uninstall options, reverse the steps in the installation instructions. If you do not have all the original packaging, or ar e unable to repackage the printer, contact your local Xerox reseller, or go to: • ColorQube 8700 Color Multifunction Printer www.xerox.com/office/CQ8700support • ColorQube 8900 Color Multifunction Printer www.xerox.com/office/CQ8900support CAUTION: Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox® Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox® Warranty, Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving.
ColorQube 8700/8900 Color Multifunction Printer 187 User Guide This chapter includes: • General Troubleshooting ............................................................................................................................................. 188 • Jams ................................ .................................................................................................................................................... 194 • Print -Quality Problems ................................ ................................................................................................................. 214 • Copy and Scan Problems ................................ ............................................................................................................. 219 • Fax Problems ................................ .................................................................................................................................... 220 • Getting Help ................................ ..................................................................................................................................... 223 10 Troubleshooting
Troubleshooting 188 ColorQube 8700/8900 Color Multifunction Printer User Guide General Troubleshooting This section includes: • Minimizing Ink Usage ................................ .................................................................................................................. 188 • Restarting the Printer ................................ ................................................................................................................... 188 • Printer Does Not Turn On ................................ ............................................................................................................ 189 • Printer Resets or Turns Off Frequently ................................ ................................................................................... 190 • Printing Takes Too Long ................................ .............................................................................................................. 190 • Document Prints From Wrong Tray ................................ ........................................................................................ 191 • Document Fails to Print ................................ ............................................................................................................... 191 • Printer Makes Unusual Noises ................................ ................................................................................................... 191 • Automatic 2 -Sided Printing Problems ................................ .................................................................................... 192 • Date and Time are Incorrect ................................ ..................................................................................................... 192 • Scanner Errors ................................ .................................................................................................................................. 193 This section contains pr ocedures to help you locate and resolve problems. Resolve some problems by simply restarting the printer. Minimizing Ink Usage To save ink, leave the printer turned on at all times. For more information about minimizing ink usage, go to the Xerox Support w ebsite for your printer model: • ColorQube 8700 Color Multifunction Printer: www.xerox.com/office/CQ8700support • ColorQube 8900 Color Multifunction Printer: www.xerox.com/office/CQ8900support Restarting the Printer You can use Quick Restart or the power switch to restart the printer. Quick Restart is faster because it reinitializes the printer without turning it off. To restart the printer using Quick Restart: 1. Close the printer doors. 2. If menus are visible on the control panel, press the Power Saver button. If the control panel is dark, press the Power Saver button twice. 3. Touch Quick Restart > Restart . 4. If the restart process does not begin within 30 seconds, resta rt the printer using the power switch.
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 189 User Guide To restart the printer using the power switch: 1. Close the printer doors. 2. Turn off the printer using the power switch on the back of the printer. 3. On the touch screen, touch Standard Power Off . − Wait 30 seconds after the printer turns off before proceeding to the next step. − If the printer does not turn off after two minutes, it is not able to complete a standard power off sequence. Disconnect the power cord, wait 30 seconds, and reconnect it. 4. Turn on the power switch. If restarting the printer does not resolve the problem, see the table in this chapter that best describes the problem. Printer Does Not Turn On Probable Causes Solutions The power switch is not turned on. Turn on the switch. The power cord is not correctly plugged into the outlet. Turn off the printer power switch, and plug the power cord securely into the outlet. Something is wrong with the outlet connected to the printer. • Plug another electrical appliance into the outlet and see if it operates properly. • Try a different outlet. The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications. Use a power source with the specifications listed in the Electrical Specifications on page 233.
Troubleshooting 190 ColorQube 8700/8900 Color Multifunction Printer User Guide Printer Resets or Turns Off Frequently Probable Causes Solutions The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications. Use a power source with the specifications listed in the Electrical Specifications on page 233. The printer is plugged into an Uninterruptible Power Supply (UPS) or shared power strip. • Do not use a UPS. Only use an extension cord, power strip, or surge protector designed to handle the electrical current capacity of the printer. • If you plug the p rinter into a 20 amp surge protector, do not plug any other device into the surge protector. • Do not plug the printer into the same outlet with other high-power devices, such as kitchen appliances. A network configuration problem exists. Unplug the network cable. If the problem is resolved, contact your network administrator to reconfigure your network installation. A system error occurred. Contact your Xerox representative with the error code and message. Check the control panel fault history. For details , see Viewing Error Messages on the Control Panel on page 224. Printing Takes Too Long Probable Causes Solutions The printer is set to print on a paper type that requires slower printing. Certain paper types, like heavyweight paper and transparencies, take more time to print. Ensure that the print driver and control panel are set to the proper paper type. The printer is in Energy Saver mode. Wait. It takes time for printin g to start when the printer is coming out of Energy Saver mode. The way the printer was installed on the network could be an issue. • Determine if a print spooler or a computer sharing the printer is buffering all print jobs and then spooling them to the pr inter. Spooling can slow print speeds. • To test the speed of the printer, print some information pages such as the Office Demo Page. If the page prints at the rated speed of the printer, you could have a network or printer installation issue. For additional help, contact the system administrator. The print-quality mode in the driver is set to Photo. • Change the print -quality mode in the print driver to Standard. • No action needed. Photo print -quality mode takes longer to print. The job is complex. Wait. No action needed.