Xerox 700 Digital Color Press User Manual

							
8-37
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: The document feeder malfunctioned. 
Remedy: Contact your Xerox Customer Support Center.
Cause: An error occurred in the document feeder. 
Remedy: Contact your Xerox Customer Support Center.
Refer to 062-210.
Cause: A communications error occurred between the document scan unit an\
d the 
document feeder. 
Remedy: Contact your Xerox Customer Support Center.
Cause: An error occurred in the document feeder. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause:  The scanned document is copy-protected.
Remedy:  Refer to the Safety Guide, and check to see if the document can\
 be copied.
Refer to 062-211.
Cause: An error occurred with the machine. 
Remedy: Contact your Xerox Customer Support Center.
Cause: An error occurred in the document feeder. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause/Remedy
Code
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8-38User Guide
Problem Solvin
gXerox 700 Digital Color Press
Refer to 062-210.
Cause: The Tray 1 malfunctioned. 
Remedy: Check paper loaded in the Tray 1, and power-cycle the machine. I\
f the machine is 
not improved by performing the relevant remedy, contact your Xerox Custo\
mer Support 
Center. Trays other than the Tray 1 can be used.
Cause: The Tray 2 malfunctioned. 
Remedy: Check paper loaded in the Tray 2, and power-cycle the machine. I\
f the machine is 
not improved by performing the relevant remedy, contact your Xerox Custo\
mer Support 
Center. Trays other than the Tray 2 can be used.
Cause: The Tray 3 malfunctioned. 
Remedy: Check paper loaded in the Tray 3, and power-cycle the machine. I\
f the machine is 
not improved by performing the relevant remedy, contact your Xerox Custo\
mer Support 
Center. Trays other than the Tray 3 can be used.
Cause: The Tray 5 (bypass) malfunctioned. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, contact your Xerox Customer Support Center.
 
Cause:  (Optional) Paper Tray 6 malfunctioned.
Remedy:  Check the paper loaded in Tray 6. Power off and then power on t\
he machine. If 
the tray errors are not fixed by performing the relevant remedy, contact\
 the Customer 
Support Center.
Cause:  Paper Tray 5 (Bypass) malfunctioned.
Remedy:  Power-cycle the machine. If the tray errors are not fixed by pe\
rforming the 
relevant remedy, contact the Customer Support Center.
Cause:  Optional Trays 6 and 7 malfunctioned.
Remedy:  Check the paper setting of paper trays 6 and 7 and power-cycle \
the machine. If 
the trays errors are not fixed by performing the relevant remedy, contac\
t the Customer 
Support Center. Trays other than 6 and 7 may be used in the interim.
Cause/Remedy
Code
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8-39
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause:  The (optional) Tray 6 malfunctioned. 
Remedy:  Power-cycle the machine. If the machine is not improved by perf\
orming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause:  (Optional) Paper Tray 6 malfunctioned.
Remedy:  Check the paper loaded in Tray 6. Power off and then power on t\
he machine. If 
the tray errors are not fixed by performing the relevant remedy, contact\
 the Customer 
Support Center.
Check the paper loaded in Tray 5 and then power off/on the printer.
Power off/on the printer.
Cause:  (Optional) Paper Trays 6 and/or 7 malfunctioned.
Remedy:  Check the paper loaded in Trays 6/7. Power off and then power o\
n the machine. 
If the errors are not fixed by performing the relevant remedy, contact t\
he Customer 
Support Center.
Cause/Remedy
Code
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8-40User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: An error occurred with the media reader. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause: A connecting cable is not connected with a media reader correctly\
. 
Remedy: Connect the connecting cable and power-cycle the machine. If the\
 machine is not 
improved by performing the relevant remedy, contact your Xerox Customer \
Support 
Center.
Cause: A media is not inserted correctly. 
Remedy: Insert the media correctly.
Refer to 016-795.
Cause: 2 sided print could not be made due to insufficient memory. 
Remedy: Print each side.
Cause:  Charge Corotron cleaner failure.
Remedy:  Power-cycle the machine. If the error is not fixed by performin\
g the relevant 
remedy, contact the Customer Support Center.
Cause:  Charge Corotron fault.
Remedy:  Power off/on the machine.
Cause:  Punch Scrape Container is full or near full.
Remedy:  Remove and empty the scrape container and reinstall.
Cause/Remedy
Code
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8-41
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: Job was divided and printed due to insufficient disk space. 
Remedy: Remove unnecessary data from the hard disk to increase free disk\
 space.
Cause: There is a problem with the document attached to the received mai\
l. 
Remedy: Check the attached document.
Cause: The settings for stapling are canceled and prints the data. 
Remedy: Confirm the staple position and try to print again.
Cause: A malfunction occurred in the machine. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause: The settings for punching are canceled. 
Remedy: Confirm the punching position and try to print again.
Cause: The settings for folding are canceled. 
Remedy: Confirm the folding settings and try to print again.
Cause: The number of pages exceeds the number of pages that can be stapl\
ed. 
Remedy: Decrease the number of pages, or cancel the stapling settings, t\
hen try to print 
again.
 
Cause: A malfunction occurred in the machine. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause/Remedy
Code
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8-42User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause:  Detected a communication error between the printer and the contr\
oller.
Remedy:  Remove and reinsert the cable connection between the printer an\
d the controller. 
Power off and on both the printer and the controller. If the problem per\
sists, call the 
Customer Support Center.
Cause:  Detected an internal print check error by the controller.
Remedy:  Remove and reinsert the command/video cable between the control\
ler and the 
printer. Power off and on both the printer and the controller. If the pr\
oblem persists, call 
the Customer Support Center.
Cause:  Detected a mismatch with the software version of the controller.\
Remedy:  Contact the Customer Support Center for information and/or inst\
ructions to 
remedy the problem.
Cause:  Detected a communication error of the video system by the contro\
ller.
Remedy:  Remove and reinsert the cable connection between the printer an\
d the controller. 
Power off and on both the printer and the controller. If the problem per\
sists, call the 
Customer Support Center.
Cause:  Detected a communication error by the controller.
Remedy:  Remove and reinsert the cable connection between the printer an\
d the controller. 
Power off and on both the printer and the controller. If the problem per\
sists, call the 
Customer Support Center.
Cause:  Detected a fatal error by the controller.
Remedy:  Power on/off both the controller and the printer. If the proble\
m persists, contact 
the Customer Support Center.
Cause/Remedy
Code
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8-43
User Guide Problem Solving
Xerox 700 Digital Color Press
Check that your machine is switched on. The screen on the control panel \
window should 
contain some information, or the Power Saver light should be illuminated\
.
The machine does not 
successfully complete 
a copy job.
Ensure that the power cable is connected to the machine and to a suitabl\
e power socket.
When you have connected the power cable press the ON/OFF button.
Is your machine connected on the network as a printer? Try printing a te\
st page from your 
workstation to the machine to verify that the printer is connected on th\
e network.
The machine does not 
successfully complete 
a print job.
Try selecting the Network Scanning button. If the Network Scanning butto\
n is showing but 
it is grayed out and non-selectable try switching the machine off by pre\
ssing the Power 
On/Off button. Wait for two minutes then press the Power On/Off button t\
o restart the 
machine.
Network Scanning is not installed on your machine. Scanning options are \
available from 
your Xerox Sales Representative.
Your machine may not be configured on the network. Contact your System A\
dministrator 
to connect the machine to the network.
Other Faults
This section contains a problem-solving table to help you locate and res\
olve a problem. Locate the defect in the 
Problem column and perform the task in the Corrective Action column.
Corrective Action
Problem
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8-44User Guide
Problem Solvin
gXerox 700 Digital Color Press
Access the Original Type screen by selecting the Image Quality tab.
Check that:
Dark Background
Access the Lighten/Darken control by selecting the General Settings tab.\
Patterned, Mottled or 
Grainy Background The background of 
your output is dirty, 
gray, shadowed or has 
a tint to it.
The background of 
your output is moire, 
has a rippled or digital 
pattern, prints with 
squares or small 
blocks. Using a lint-free cloth, lightly dampened with Xerox Anti-Static or Gene\
ral Cleaning Fluid or 
another suitable non-abrasive glass cleaner, clean the
 - Document Glass and 
 - Document Handler white underside.
Ensure that the Document Handler guides are against the edges of the loa\
ded originals.
Access the Original Type screen by selecting the Image Quality tab.
Check that the Original Type, Photo is NOT selected.
Access the Sharpness/Color Saturation screen by selecting the Image Qual\
ity tab.
Open, then fully close the Document Handler.
Place original face down and to the rear left of the document glass.  Pl\
ace a sheet of blank 
paper on top of the original.
Image Quality
Corrective Action
Problem
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8-45
User Guide Problem Solving
Xerox 700 Digital Color Press
Output contains black 
or gray stripes either 
dotted or continuous, 
has stratches or 
undefined edges.
Black Lines, Streaks, 
Spots, Smears or 
Bands
For copy/scan jobs, perform the following:Access the 
• Lighten/Darken  control by selecting the  Image Quality tab.
Access the 
• Sharpness/Color Saturation  screen by selecting the Image Quality tab.
Check that the Sharpness scroll is set to a softer setting.
•
If you are copying your original from the Document Glass, access the Ori\
ginal Size 
•
screen by selecting the  Original Size button on the  Layout Adjustment  tab.
Clean the Document Glass.
•
Ensure that the paper tray guides are against the edges of the loaded pa\
per.
•
For both network print jobs and copy/scan jobs, perform the following: If lines or streaks are present, check the IBT Cleaner Assembly for wear\
 or damage, 
•
and replace as required.
If the defect occurs every 36 mm on the prints, do 
• not replace the Drum. This 
interval is caused by a damaged or defective Developer Housing.
If lines, streaks, or deletions in the process direction appear 
• only with Black, then 
replace the Black Scorotron Assembly.
If spots or bands occur every 126 mm on the prints, the 
• Yellow, Magenta, or Cyan 
Drum  is damaged or light-shocked.
Before performing any of the following steps, 
ALWAYS check the status of the 
CRUs/Supplies by pressing the  Machine Status button and selecting the  Supplies tab.
Color Lines, Streaks, 
Spots, Smears, or 
Bands Output contains  color 
lines, streaks, spots, 
stripes (either dotted 
or continuous), and/or 
has scratches or 
undefined edges. Run jobs with individual colors (yellow, magenta, cyan) in order to de\
termine which 
•
color drum may be damaged or light-shocked.
Replace the appropriate color drum cartridge.
•
If spots or bands occur every 188 mm, the Black Drum is damaged or light\
-
•
shocked.  Replace the Black Drum Cartridge.
Ensure that the paper tray guides are against the edges of the loaded pa\
per.
•
Corrective Action
Problem
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8-46User Guide
Problem Solvin
gXerox 700 Digital Color Press
Completely Black
Output is totally black 
or gray over the entire 
paper.
The fault requires further investigation.  Contact the Xerox Welcome and\
 Support Center 
(go to 
www.xerox.com
 and click on the  Contact Us link for specific contact 
information/telephone numbers in your area).
Before calling the Welcome and Support Center, write down your machines\
 serial number.
Completely Blank
Paper is delivered by 
the machine, but no 
image is present. If you are copying your original from the Document Handler, ensure that \
your original is 
loaded face up and the document handler guides are against the edges of \
the loaded 
originals.
If you are copying your original from the Document Glass, ensure that yo\
ur original is 
loaded face down and to the rear left of the document glass.
Ensure that the paper loaded is within machine specifications.  Go to th\
e Paper and Media 
section for information on paper specifications and storage.
Load a new ream of paper into the selected paper tray.
White Lines, Streaks, 
Spots, Bands or 
Deletions
Output contains white 
stripes either dotted or 
continuous, has 
stratches or areas of 
white where the 
original was a dark 
image. Corrective Action
Problem
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