TiE Onyx 2, 3, 4, 5 Service And Programming Manual

E- EXTENSIONS
 DIRECT   TO ANN. MESSAGE (ONYX IV)
Description
Related
Programming
Feature Reference
Instructions
step 1 
Step  
Step  l
Use this option to determine when the Initial Announcement Message (if any)
should play to Automatic Call Distribution group callers. Enter N(o) to have
the Initial Announcement 
  only when all agents are busy. Enter
 to have the  Announcement  play immediately to each
ACD group caller. The Initial Announcement Message can be from the OPA,
Voice Mail system or the...

 EXTENSIONS
EU- INITIAL ANNOUNCEMENT EXTENSION (ONYX IV)
Description
Related
Programming
Feature Reference
Instructions
Step  l
Step  l
Step  l
Use this option to set the type of Automatic Call Distribution Initial
Announcement Message. The message can be the standard Voice Piompting
Message or a recorded message from Voice Mail or OPA.
For this Initial
Announcement 
Enter...
Standard . . . . 
OPA................ Extension number of first  port
Voice Mail . . VX master number
This option is only...

E- EXTENSIONS
EU- DELAY BEFORE 
 WITH DIGITALKER (ONYX IV)
Description
If you enter 300 for EU- Initial Announcement Extension, use this  to
set the Initial Announcement Message delay interval. This is the delay before
the standard Voice Prompting Message answers an incoming ACD call. The
range is 0 (no delay) to
 seconds.  can   this  
enter 300 for  Initial  Extension.
This option only applies to ONYX IV.
Conditions
None
Default 
No delay before answering (0).
Related
Programming
Automatic Call...

E- EXTENSIONS
EU- VAU RECORDING NUMBER. 
 (ONYX IV)
Description
If you enter the first 
 port extension number for EU- Initial
Announcement Extension. this option selects the 
 message that
answers the ACD call. You can choose from eight 
 messages 
07).You can  use this option if  enter the first  port
extension number for EL’- Initial Announcement Extension.
This option  applies to  IV.
Conditions
None
Standard ACD overflow message (00).
Related
Programming
Automatic Call Distribution (ONYX IV)
Refer...

E- EXTENSIONS
EU- DELAY BEFORE 
 WITH VAU (ONYX IV)
Description
If vou enter the first  port extension number for EU- Initial
Announcement Estension. use this option to set the Initial Announcement
Message delay 
 This is the delay before the  message you
select in EU- VAU Recording 
 answers an incoming ACD call. The
range is 0 (no 
 to  seconds.You can only use this option if 
enter the first    extension rrumberfor EC’- Initial 
Extension.
This option only applies to ONYX IV.
Conditions
None
Default...

E- EXTENSIONS
EU- MAILBOX ACCESS CODE, INITIAL (ONYX IV)
Description
Related
Programming
Feature Reference
Instructions
Step 1 l
Step 
Step 2 
If you enter the Voice Mail master number for EU- Initial Announcement
Extension, this option allows you to specify the mailbox that answers
incoming ACD calls. For 1002, this is a Node Mailbox. When programming
the Node Mailbox, make sure you set all options to Exit. Refer to the Voice
Mail documentation for the specifics on programming Node Mailboxes.
You
can...

E- EXTENSIONS
 DELAY BEFORE  WITH VX (ONYX IV)
Description
If  enter the Voice Mail master extension number for EU- 
Announcement Extension. use this option to set the initial Announcement
Message 
 interval. This is the  before the Node Mailbox you select
in EU- 
 Access Code. Initial answers an incoming ACD call. The
range is 0 (no delay) to
 seconds.     this option if 
 the    master extension number for EC’- Initial
 
This option  applies to ONYX IV.
Conditions
None
Default 
No delay before  (0)....

E- EXTENSIONS
EU- REPETITIVE 
 EXTENSION (ONYX IV)
Description
Use this option to enable or disable the Automatic Call Distribution-Repetitive
Announcement Message. The Repetitive Announcement Message can be a
recorded message from Voice 
 or OPA. To disable the 
Announcement Message. enter 300.
For this Repetitive
Announcement 
Enter...
OPA................Extension number of first 
 port
Voice Mail . . . 
 master number
No announcement. . 
This option only applies to ONYX TV.
Conditions
None
Default...

E- EXTENSIONS
EU- VAU 
 NUMBER, REPETITIVE (ONYX IV)
Description
If you enter the first 
 port extension number for EU- Repetitive
Announcement Estension. this option selects the 
 message that
ACD callers hear 
  You can choose from eight 
messages (00-07).    this option if  enter the first
 port   EC-  
Extension.
This option only applies to ONYX IV.
Conditions
None
Default 
 Repetitive Announcement Message (00).
Related
Programming
 Call Distribution (ONYX IV)
Refer to the charts provided with the...

E- EXTENSIONS
EU- PLAYBACK INTERVAL 
 VAU (ONYX IV)
Description
If you enter the first 
 port extension number for EU- Repetitive
Announcement Extension. use this option to set how often the 
should repeat the Repetitive Announcement Message. The range is O-255
(where 
 seconds). If you enter  the wait is 1 minute and 30 seconds.
 can   this option  enter   extension
 for EL’- Repetitive  Extension.
This option only applies to ONYX IV.
Conditions
None
Default Value
1 minute, 30 second wait (0) between...