Telrad Digital Executive Set With Expanded Display User Guide

Executive set with expanded display 59
5. Dial either:
•the di
git -- [1] to [9] -- for the desired respective 
monitorin
g time;
or
•[#] -- for unlimited monitoring time;
the auto attendant responds with an announcement of 
the selected monitorin
g time; for example:
• if you dialed [1] -- “five seconds”;
• if you dialed [9] -- “forty five seconds”;
• if you dialed [#] -- “unlimited”;
if no settin
g is defined, the default monitoring time is 10 
seconds. 

60 Executive set with expanded display
DIALING ASSISTANCE 
FOR OUTSIDE CALLERS
Outside callers who do not know the extension number of 
the person they wish to reach have three different types of 
assistance available to them: 
Dial by Name enables them to reach the person by dialin
g 
a few letters of their name.
Extension Assistance plays recorded announcements of 
extension numbers.
Single Digit Dialing allows the caller to reach a prepro-
grammed extension by dialing one digit.
NOTE
A person callin
g...

Executive set with expanded display 61
To dial by name
1. Dial the IMAGEN telephone number; 
you hear the followin
g options:
2. Dial [3]; you hear a recorded announcement: 
Dial the first “X” letters of the subscribers name, using 
a standard dialpad
.
“X” in the announcement is the pro
grammed maximum 
number of letters -- up to six.
• For the letter Q dial [7].
• For the letter Z dial [9].
• To complete the entry dial [#].
• For the operator dial [0].
3. Dial the first letters of the name and dial...

62 Executive set with expanded display
• If the letters match several possible names, you are 
given a choice of which name you want to dial. For 
example, if you want to reach Jack Brown, dial BR 
and [#], you hear a recorded announcement, 
giving 
you the first name in the directory that starts with BR: 
There are several subscribers with that name. 
Please select one of the followin
g names:
•BOB BROWN at extension 455;
•
Dial [1] to transfer to that extension;
•
Dial [2] to play the next name;
•
Dial...

Executive set with expanded display 63
The secondary extension assistance announcement gives 
the extension numbers of various people in the depart-
ment. For example, if you dialed [1] for personnel you 
mi
ght then hear an announcement similar to:
• For Jane Smith  dial 13489
• For John Smith  dial 15679
When a callers hear the extension number of the person 
they wish to reach, they can either,
• Dial [1] and the extension number;
or
• Dial [2] and the mailbox number; they can then leave a 
messa
ge...

64 Executive set with expanded display
PROGRAMMED INTERVIEW
If the system administrator has programmed this feature, it 
conducts a recorded interview with an outside caller. 
For example, the system administrator can pro
gram an 
interview that takes orders over the phone. The recorded 
interview questions mi
ght ask the customer her name and 
address, what product they want to order, what size, what 
color, etc. and how they want to make payment. The 
answers are recorded. The interview consists of a...

Executive set with expanded display 65
NOTE
Your system administrator may pro
gram up to nine 
different interviews into the system. If there is more 
than one interview, the main openin
g greeting con-
tains dialin
g instructions for accessing the different 
interviews. For example, 
To order a catalog item, 
dial 
[7]. To request billing information, dial [8]. 
Once the caller has dialed into the desired inter-
view, it is conducted as above. 

66 Executive set with expanded display
FOREIGN LANGUAGE 
ANNOUNCEMENTS
IMAGEN offers you the option of having your mailbox oper-
ate in lan
guages other than English.
If this option has been installed in your system your system 
administrator can pro
gram your mailbox so that you and 
people callin
g your mailbox have a choice of hearing 
announcements and instructions in up to ten different lan-
guages. 
It is possible to pro
gram a mailbox so that its owner hears 
options and announcements in a forei...

Executive set with expanded display 67
DIALING OUT WITH CUSTOMIZED 
DIRECTORIES
An optional software package called the Electronic Busi-
ness Card is available with IMAGEN. It enables the sys-
tem administrator to define special dialin
g directories, so 
that directory lists of your customers or clients appear on 
your display. You can dial the extension of the person you 
want, simply by pressin
g the softkey next to their name. 
For information on how to define and maintain personal 
customized...

68 Executive set with expanded display
To dial out using a customized directory
1. Press 
{DIRECTORY}; 
a list of defined directories appears, as in the example 
below:
2. Press the softkey for the desired directory (in this exam-
ple
 {EXTERNAL}); 
a list of alphabetical ran
ges appears: