Telrad Digital Executive Set With Expanded Display User Guide

Integrated Multi-Application Generator
Executive set 
with expanded display
 
User guide
76-110-0190/I Issue 1 

iiExecutive set with expanded display
NOTICE
This publication refers to Telrad Integrated Multi Appli-
cation Generator (ImaGEN), Release 6.0, connected 
to Telrad DIGITAL KEY BX and DIGITAL 400 sys-
tems, Release SB6/DB6. 
Telrad reserves the ri
ght to modify the equipment and 
software described herein without prior notice. How-
ever, chan
ges made to the equipment or software 
described herein do not necessarily render this publi-
cation invalid.
© 1997 Telrad Telecommunications Inc.,
Woodbury, New York 

Executive set with expanded display 1
WHAT IS IMAGEN?
IMAGEN is a multiple application generator that incorpo-
rates an electronic voice mail system, providin
g you with 
an easy, fast and dependable way to communicate with 
people inside and outside your or
ganization.
• For outside callers dialin
g in to your organization, 
IMAGEN plays a recorded announcement that offers 
assistance in reachin
g the person with whom they want 
to speak, and provides options for proceedin
g if that 
person is...

2 Executive set with expanded display
BASIC CONCEPTS
WHAT IS A MAILBOX?
Every internal IMAGEN user is assi
gned a mailbox for their 
own personal use. This is where the recorded messa
ges 
you receive are stored.
Each mailbox has a unique number (up to six di
gits). Your 
mailbox number is usually the same as your extension 
number.
Once the system administrator has assi
gned a mailbox to 
you, you personalize it by:
• obtainin
g a unique password from the system adminis-
trator (which you can chan
ge or...

Executive set with expanded display 3
For your convenience both the softkey (if available) and the 
di
git for performing a certain function appear in the menus 
in this manual.
MENUS
A menu is a list of options. For example, upon enterin
g the 
system at your extension, you receive the IMAGEN MAIN 
Menu:
In some menus you both see and hear the list of options. 
You see the softkey names displayed on your screen and 
at the same time you hear a recorded announcement, 
informin
g you of the dialpad digits...

4 Executive set with expanded display
NOTE
After the menu recordin
g is finished, you have 5 
seconds in which to make a selection from the 
menu. If you do not make a selection within 5 sec-
onds, the previous menu appears and/or is played. 
If a
gain you do not make a choice within 5 sec-
onds, you exit IMAGEN.
YOUR PASSWORD
Your mailbox has a unique password, to make sure that no 
one but you has access to the messa
ges you receive. You 
receive your password (of up to 12 di
gits) from the system...

Executive set with expanded display 5
WHAT CAN YOU DO WITH IMAGEN?
IMAGEN enables you to perform the followin
g functions:
• receive messa
ges;
• view your messa
ge listing on screen
• leave messa
ges for other subscribers;
• leave messa
ges for a group of subscribers;
• record your telephone conversations;
• screen incomin
g calls;
• store messa
ges intended for future delivery;
• have a messa
ge header (date and time that a message 
was sent) attached to incomin
g messages;
• attach an annotation to a...

6 Executive set with expanded display
ACCESSING IMAGEN
The IMAGEN External Main Menu (below) is played to 
external callers dialin
g in to the IMAGEN system. You can 
access this menu from outside the system by dialin
g the 
IMAGEN telephone number, 
given to you by the system 
administrator.
You hear the followin
g options:
If you are callin
g from inside the system, simply dial the 
IMAGEN access code, 
given to you by the system admin-
istrator.
NOTE
If you use a non-tone dial telephone to dial in to...

Executive set with expanded display 7
If a caller from outside the system dials an extension that is 
busy or doesnt answer, IMAGEN responds with the follow-
in
g options:
Your system may be pro
grammed differently, and you may 
not have the option of waitin
g for the extension, or you may 
be prompted to leave a messa
ge immediately.
You can choose from a variety of alternative pro
gramma-
ble Automated Attendant service approaches, as 
described in detail in PROGRAMMING AUTOMATED 
ATTENDANT SERVICE FOR...

8 Executive set with expanded display
GETTING STARTED 
WITH YOUR MAILBOX
ENTERING YOUR MAILBOX
You 
generally enter your mailbox from your own extension, 
usin
g the IMAGEN access code that the system adminis-
trator has defined. However, you can also enter your mail-
box from any standard tone dial telephone. For example, if 
you are at home and want to listen to the messa
ges you 
received at the office, you can dial the IMAGEN telephone 
number and then enter your mailbox.
To enter your mailbox from...