Telrad Digital Digital Family Of Systems Operating Instructions

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If all members of a hunt group are busy and an external call is trans-
ferred unscreened to the group, the call will be camped on and the first 
extension to become available will ring.
An announcer unit, hunt group or Attendant console may be defined as 
the call forward busy destination for the hunt group. When activated, in-
coming calls will be forwarded to the preprogrammed destination.
To answer a call ringing at a hunt group extension
•Press [SPKR] or lift the...

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3.25 MULTIPLE APPEARANCE DIRECTORY NUMBER (MDN)
Up to 16 ringing extensions plus an unlimited number of flashing exten-
sions can be defined as members of an MDN group. This means that a 
call arriving for the group will cause ringing at up to 16 of the groups ex-
tensions simultaneously, and the MDN indicator will flash at all other ex-
tensions defined as members of the group. Any extension within the 
group which has a flashing MDN button...

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3.27 MULTIPLE STATION APPEARANCE (MSA)
The Multiple Station Appearance (MSA) feature can be programmed to 
enable a Telrad telephone set to handle the calls of another extension. 
This is done by means of a button known as a DN (Directory Number) 
button, which can be pressed in order to answer calls for the other ex-
tension.
3.27.1 Primary DN
Each extension in the MSA mode (or PBX mode) is assigned a DN but-
ton with the actual directory number of the extension. This...

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3.27.5 Hold
A call appearing on a DN button can be placed on hold (inclusive or ex-
clusive). The held call can then be picked up by any other extension with 
the same DN button by pressing it, for inclusive hold, or by pressing the 
[PICK UP] button and then the DN button, for exclusive hold.
3.27.6 Recall
A recall resulting from the transfer of an external call to a specific DN, 
will recall on a free DN button at the extension which...

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Section 4
ATTENDANT CONSOLE 
OPERATING INSTRUCTIONS
4.1 GENERAL
This section explains the operation of the DIGITAL system Avanti mod-
el Attendant console (ATC). 
The ATC is a highly sophisticated, extremely flexible unit, designed to 
aid you in routing the various calls which go through the DIGITAL ex-
change. The ATC units can be programmed in many different configu-
rations. The configuration of your particular console will depend on the 
size of your system and your special requirements.
NOTE...

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4.2 ATTENDANT CONSOLES AND ATTENDANT POSITIONS
A DIGITAL system supports up to four ATC units. The ATCs can operate 
in parallel - in a logical Attendant Position (ATP) in which all the ATCs in 
the ATP serve the same extensions, outside lines and queues and have 
the same button map. While the ATP has a general dial Attendant ac-
cess
 number (e.g. 0) which rings at all ATCs belonging to that ATP, each 
attendant also has its own private extension number (e.g. 20).
Up to...

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Figure 4-3 Three logical Attendant Positions (four ATCs)
4.3 CALLS TO THE ATTENDANT
A user who wants to contact an Attendant in the ATP, without caring 
which Attendant answers, can simply dial the dial Attendant access 
number (0 by default or programmable). However, if the user wishes 
to speak to a particular Attendant, she must dial the specific Attendants 
extension Directory Number. Such a call is considered a direct call to 
that particular...

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4.4.1 Dial tone
In general, the Attendant does not hear internal dial tone as one would 
expect from a regular telephone set nor does she need to hear it to 
make internal calls. When an outside line is selected, the external dial 
tone is heard. 
4.4.2 Handset and headset
The console may be operated with either a headset or a regular hand-
set. 
4.5 USING THE ATTENDANT CONSOLE
4.5.1 Feature activation
At the Attendant console, most features can be activated using 
softkeys....

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To change the ring tone for your console
1. Press [*]
 and [#]
 simultaneously.
NOTE
If you have the Voice Dialing option installed, 
press {
Selective Ringing}
.
- The ring selection screen is displayed.
- The four buttons above the dialpad flash in pairs, in an alternating 
fashion.
2.  Press one of the dialpad options (1-9).
- You will hear the sample ring. 
3. You can try any of the options. 
When you decide which ring you prefer:
1.  Press {...

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To deactivate dial continuation
•Press [
DIAL CONT]
 again.
-The [
DIAL CONT]
 LED indicator goes off.
4.5.7 To disconnect a call
The [
DROP]
 button is used to disconnect the console from the current 
call or process, and to return the console to the previous state.
The [
RELEASE]
 button terminates a call in progress, or completes the 
transfer of an outside line. The console is not connected to a new call, 
but is placed in an inactive state, allowing the Attendant to...