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Telrad Digital Digital Family Of Systems Operating Instructions
Telrad Digital Digital Family Of Systems Operating Instructions
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Page 91
Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS 7 4-7 Private interposition The Interposition queue holds any calls addressed to a particular Atten- dant console by means of its own directory number, and not by the At- tendant access number. The queue is used for transferring calls between Attendant positions. Dial Attendant queue The Dial Attendant Queue holds calls addressed to an Attendant posi- tion by dialing the Attendant access number (usually 0). The calls may be accessed, using the [ DIAL...
Page 92
76-110-0165/G, Issue 1 8 4-8 NOTE Telrad’s DIGITAL family of systems supports Caller Name and Caller Identification display for calls arriving via the public exchange. To answer the call •Press [ ANSWER] or any flashing queue button. - The call picked up will be the first call waiting in the queue. - The number following CW will be decremented by one. - The outside line identification (CO number) remains in the display and the { SERIAL} and {FLASH-SIG} softkeys appear. - You are connected to the...
Page 93
Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS 9 4-9 To connect to a call in the Recall queue •Press [ RCL]. - The connection is established. 4.6.6 Answering Private Recalls Certain calls, such as serial calls which have returned from an exten- sion, enter the Private Recall queue. A flashing LED on the [ PRIVATE RCL] button indicates the presence of at least one call in this queue. To connect to a call in the Private Recall queue •Press [ PRIVATE RCL] . - The connection is established. 4.7...
Page 94
76-110-0165/G, Issue 1 10 4-10 NOTE The private hold function is not a queue: only one call may be held under each particular private hold softkey. 4.8 TRANSFERRING CALLS NOTE The [ TRANSFER/CONFERENCE] button is not used for call transfer. 4.8.1 To transfer internal calls 1. Dial the desired extension number. - If you wish to transfer the call screened (announced), wait for the extension to answer. 2. Press [ RELEASE]. 4.8.2 To transfer external calls There are several methods for transferring a...
Page 95
Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS 11 4-11 2. Press the appropriate softkey to reconnect to the calling party. If you now want to transfer the call to someone else (after the called par- ty hangs up and you hear dial tone): 1. Press [ DROP] . 2. Dial another party. To transfer an outside call unscreened 1. Dial the extension requested. - The outside call is automatically placed on hold. 2. Press [ RELEASE] to connect the outside line with the extension. - If the called extension is...
Page 96
76-110-0165/G, Issue 1 12 4-12 2. Press {SERIAL} again. 3. Dial the next requested extension. 4. Repeat the above procedure as necessary. 4.8.4 To camp-on an outside call The Attendant may camp an incoming call on a busy extension, com- pleting the transfer by pressing the fixed [ RELEASE] button. The busy extension receives a tone to indicate that a call is waiting. The camp on tone is heard via the extensions speaker, on dual audio path stations. On single audio path (SAP) stations, or dual audio...
Page 97
Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS 13 4-13 a conversation is established and the called party may talk back via the sets microphone, without lifting the handset. To make a handsfree call NOTE You may have to dial the INTRUSION code first (default= [6] ). Consult your System Administra- tor. • Dial the extension number, or Press the MEMORY button programmed with the extensions num- ber. - You hear a beep and HF followed by the extensions name and number appears on your display (e.g....
Page 98
76-110-0165/G, Issue 1 14 4-14 - You will be connected to the extensions current call. - A periodic barge-in tone will be heard by all parties for the duration of the barge-in call. To disconnect the parties •Press [ DROP] . To leave the conversation without disconnecting the parties •Press [ RELEASE] . 4.10 PAGE You can use the console for making page announcements through one of the internal or external page zones. NOTE To activate page toward a networked DIGITAL system, a prefix must be dialed...
Page 99
Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS 15 4-15 2. Dial the number. - Dial tone stops as the first digit is dialed. - The dialed digits start to appear at the right hand corner of the dis- play. - Once the called party responds (or a predefined system timeout expires), the outside line number appears on the first line of the display, and the elapsed time counter (to show the duration of the call) and call cost appear on the second line of the display. 4.11.2 If no outside lines are...
Page 100
76-110-0165/G, Issue 1 16 4-16 the Class of Service (COS) assigned to your extension (see the Ad- ministration manual). If you want to restrict the appearance of this number use the Calling Line Identification Restriction (CLIR) feature as follows: 1. Dial the CLIR access code. 2. Access the outside line and dial the desired number. To cancel the restriction 1. Press {CANCEL}. 2. Dial the CLIR access code. 3. Access the outside line and dial the desired number. NOTE Whether the calling line...