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Telrad Digital Digital Family Of Systems Operating Instructions

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Page 91

Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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Private interposition
The Interposition queue holds any calls addressed to a particular Atten-
dant console by means of its own directory number, and not by the At-
tendant access number. The queue is used for transferring calls 
between Attendant positions.
Dial Attendant queue
The Dial Attendant Queue holds calls addressed to an Attendant posi-
tion by dialing the Attendant access number (usually 0). The calls may 
be accessed, using the [
DIAL...

Page 92

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NOTE
Telrad’s DIGITAL family of systems supports 
Caller Name and Caller Identification display for 
calls arriving via the public exchange.
To answer the call
•Press [
ANSWER]
 or any flashing queue button.
- The call picked up will be the first call waiting in the queue.
- The number following CW
 will be decremented by one.
- The outside line identification (CO number) remains in the display 
and the {
SERIAL}
 and {FLASH-SIG}
 softkeys appear.
- You are connected to the...

Page 93

Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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To connect to a call in the Recall queue
•Press [
RCL].
- The connection is established.
4.6.6 Answering Private Recalls
Certain calls, such as serial calls which have returned from an exten-
sion, enter the Private Recall queue. A flashing LED on the [
PRIVATE 
RCL]
 button indicates the presence of at least one call in this queue.
To connect to a call in the Private Recall queue
•Press [
PRIVATE RCL]
.
- The connection is established.
4.7...

Page 94

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NOTE
The private hold function is not a queue: only one 
call may be held under each particular private 
hold softkey.
4.8 TRANSFERRING CALLS
NOTE
The [
TRANSFER/CONFERENCE]
 button is not 
used for call transfer.
4.8.1 To transfer internal calls
1. Dial the desired extension number.
- If you wish to transfer the call screened (announced), wait for the 
extension to answer.
2. Press [
RELEASE].
4.8.2 To transfer external calls
There are several methods for transferring a...

Page 95

Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
11
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2. Press the appropriate softkey to reconnect to the calling party.
If you now want to transfer the call to someone else (after the called par-
ty hangs up and you hear dial tone):
1. Press [
DROP]
.
2. Dial another party.
To transfer an outside call unscreened
1. Dial the extension requested.
- The outside call is automatically placed on hold.
2. Press [
RELEASE]
 to connect the outside line with the extension.
- If the called extension is...

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2. Press {SERIAL}
 again.
3. Dial the next requested extension.
4. Repeat the above procedure as necessary.
4.8.4 To camp-on an outside call 
The Attendant may camp an incoming call on a busy extension, com-
pleting the transfer by pressing the fixed [
RELEASE]
 button. The busy 
extension receives a tone to indicate that a call is waiting. The camp on 
tone is heard via the extensions speaker, on dual audio path stations. 
On single audio path (SAP) stations, or dual audio...

Page 97

Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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a conversation is established and the called party may talk back via the 
sets microphone, without lifting the handset.
To make a handsfree call
NOTE
You may have to dial the INTRUSION code first 
(default= [6]
). Consult your System Administra-
tor.
• Dial the extension number,
or
Press the MEMORY button programmed with the extensions num-
ber.
- You hear a beep and HF 
followed by the extensions name and 
number appears on your display (e.g....

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- You will be connected to the extensions current call.
- A periodic barge-in tone will be heard by all parties for the duration 
of the barge-in call.
To disconnect the parties
•Press [
DROP]
.
To leave the conversation without disconnecting the parties
•Press [
RELEASE]
.
4.10 PAGE
You can use the console for making page announcements through one 
of the internal or external page zones. 
NOTE
To activate page toward a networked DIGITAL 
system, a prefix must be dialed...

Page 99

Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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2. Dial the number.
- Dial tone stops as the first digit is dialed.
- The dialed digits start to appear at the right hand corner of the dis-
play.
- Once the called party responds (or a predefined system timeout 
expires), the outside line number appears on the first line of the 
display, and the elapsed time counter (to show the duration of the 
call) and call cost appear on the second line of the display.
4.11.2  If no outside lines are...

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the Class of Service (COS) assigned to your extension (see the Ad-
ministration manual). If you want to restrict the appearance of this 
number use the Calling Line Identification Restriction (CLIR) feature 
as follows:
1. Dial the CLIR access code.
2. Access the outside line and dial the desired number.
To cancel the restriction
1. Press {CANCEL}.
2. Dial the CLIR access code.
3. Access the outside line and dial the desired number.
NOTE
Whether the calling line...
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