Starplus Triad Xts Digital Telephone Systems Station User Guide

							40 Call Transfer
To answer the Screened Transfer:
Your intercom will be signaling according to the intercom 
signal switch position.
1. Answer the intercom and receive the transfer notice.
2. Press OUTSIDE LINE or flashing LOOP button on hold.
Transfer Search
When attempting to locate a party:
1. Press a station DSS button to signal the station or press 
TRANS and dial desired station.
2. If the station is unavailable, press another station DSS 
button to enter a new station number or press TRANS twice 
and dial the station number.
3. When station answers, hang up to complete transfer.
Unanswered CO Call Transfer
While idle or on an internal/external call and an incoming or 
transferred CO call is ringing at your station:
1. If on another call, place the current call on hold.
2. Dial the INC CO XSFR code [639] or press preprogrammed 
INC CO XSFR flexible button.
3. Press a DSS, Group button, or dial a station or group 
number. Call automatically transfers to that destination.
4. You can then return to the call placed on hold.
If the Direct Transfer feature is enabled, the 
screened transfer will go directly to the handset. 
You do not have to press a LINE or LOOP button to 
answer. 
						

							Caller ID Display 41
Unscreened Transfer
1. Press TRANS.
2. When the called extension begins to signal, hang up to 
transfer the call (Recall Timer starts).
3. Replace handset or press ON/OFF.
Caller ID Display
Caller ID Display (Answered Calls)
The Answered ICLID Table feature adds a table that captures 
the ICLID calls that were answered. The table can store up to 
100 entries of the most recently answered ICLID calls. A station 
may dial a unique access code to view the entries, scroll 
through the entries, and dial a desired entry back. The table 
displays the number and the station that answered the call.
This table may be accessed from any user station display 
phone. Any Attendant station can delete a table entry, one 
entry at a time. Upon entering the review process, the 
functions available to a user are:
Function Button
Go to beginning of table Dial Code 659
Review next item in table entry MUTE
Step to next table entry HOLD
Delete table entry (Attendant only) FLASH
Exit table review function ON/OFF
Step to previous table entry TRANSFER
Call Back SPEED 
						

							42 Caller ID Name/Number
Caller ID Display (Answered Calls)
An Unanswered Call Management Table with 100 entry 
capacity is maintained in the system. The calling number/name 
information pertaining to any unanswered call is placed in this 
table at the time the system determines the call was 
abandoned.
This table may be accessed from any display telephone to 
review unanswered calls. Only an Attendant station(s) can 
delete an entry from this table.
To enter the review process, dial [635]. The functions are:
Caller ID Name/Number 
This feature allows you to program a flexible button [653] to 
view both the number and name on the LCD when receiving a 
Caller ID CO call. When the feature is enabled, the flexible 
button LED is lit solid and the name and number is displayed.
During the call, press the flexible button to toggle between the 
normal call information display and the name/number display.
Function Button
Go to beginning of table Dial Code 635
Review next item in table entry MUTE
Step to next table entry HOLD
Delete table entry (Attendant only) FLASH
Exit table review function ON/OFF
Step to previous table entry TRANSFER
Call Back SPEED
❑
Flex
Btn 
						

							Calling Forward Override 43
The top line of the LCD displays the number of the caller 
and the bottom line of the LCD displays the name.
Calling Forward Override
The Call Forward Override feature allows a user to reach a busy 
station that is call forwarded. This allows the calling station to 
override the forwarding which allows the user to use Off Hook 
Voice Over (OHVO), Executive Override, Monitor, Message Wait 
Indication, Camp On, or Call Back Request at that station rather 
than forwarding to another destination.
1. Dial [5#] followed by the desired station extension.
2. Press the appropriate preprogrammed button.
Call Back = [622]
Camp On = [620]
Executive Override = [625]
Message Wait = [623]
OHVO = [628]
Calling Station Handsfree Mode Override
Enables a calling station to override a called station’s T 
intercom setting.
When placing a call to a station and handsfree is desired:
1. Dial [7#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call tone rings station). 
						

							44 Calling Station Tone Mode Override
Calling Station Tone Mode Override
Enables a calling station to override a called station’s H or P 
intercom settings.
When placing a call to a station and tone ringing is desired:
1. Dial [6#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call tone rings station).
Camp On
A station may alert a busy party that an outside line is on hold 
and waiting for them by using the CAMP ON button. To camp 
on a call, press the TRANS button to transfer the call to the 
desired busy station, then press the CAMP ON button. The busy 
party receives a muted ring over the keyset speaker, and a 
visual flashing CAMP ON LED. By pressing the CAMP ON button, 
the person called places their existing outside call on hold and 
is connected to the person placing the Camp On. They can then 
pick up the call on the appropriate line.
To alert a busy station of your call:
1. Press the CAMP ON button. The called station will receive 
one-burst of ringing.
2. When the called party answers, consult with them or hang 
up to transfer call.
If a station is in DND, only the Attendant can Camp 
On using the Attendant override feature. Camp On 
or Override drops any internal callers to which 
that station is talking.
❑
Flex
Btn 
						

							Camp On 45
To answer a call that is waiting:
When you hear one burst of muted ringing, press your 
flashing CAMP ON button.
Any outside line you are connected to is placed on hold. 
Converse with the station placing the call,
-or-
If a call is being transferred, press the flashing OUTSIDE 
LINE button.
If you do not have a CAMP ON button:
†Go on-hook with your present call, the Camp On call 
will ring through,
-or-
†Place the present call on hold, then go on-hook, the 
Camp On call will ring through.
SINGLE LINE TELEPHONE
To alert a busy station of your call:
1. Briefly depress and release the hookswitch.
2. Dial [620]. When the called line is alerted, they can choose 
to pick up your call or remain on original call.
To answer a call that is waiting (while on a CO line call):
1. Receive Camp on warning tone through the handset.
2. Choose desired call (hang up on present call and take new 
call, or ignore Camp On signal). 
						

							46 CO Line - Access
CO Line - Access
To access an outside line:
1. Press idle CO line button, POOL button,
-or-
Dial CO line group access code or LCR code: 9, 801-823, 
88+LLL (LLL = CO Line number).
2. Dial desired number for outside call.
3. Lift handset to converse or use speakerphone.
SINGLE LINE TELEPHONE
To access an outside line:
1. Lift the handset.
2. Dial access code: 9, 801-823, 88+LLL (LLL = CO line 
number).
3. Dial telephone number.
CO Line Queue
If you see that a particular outside line is busy and you wish 
to be placed on a list waiting for that line to become 
available:
1. Press desired busy OUTSIDE LINE button,
-or-
Press the POOL button. (Busy tone sounds.)
2. Press the preprogrammed CO LINE QUEUE button (621).
3. Replace handset or press ON/OFF button.
❑
Flex
Btn 
						

							Conference 47
To answer a queue:
If you hear ringing and an outside line of the line group or a 
LOOP button you queued onto is rapidly flashing:
1. Lift handset or press ON/OFF button.
2. Press flashing OUTSIDE LINE button or LOOP button to 
answer.
To cancel a call back request:
1. Dial the CO Line Queue Cancel code [626] on the dial pad.
2. Replace handset or press ON/OFF button.
SINGLE LINE TELEPHONE
1. Dial outside line access code. Receive busy tone.
2. Briefly depress and release the hookswitch.
3. Dial [621]. Confirmation tone sounds.
Conference
Conference Combinations
Only stations that have conference enabled can institute a 
conference.
†Add-On Conference -- Up to eight internal parties can 
engage in a conference, or seven internal parties with 
one external party. A maximum of five 8-party 
conferences (five external parties maximum) can be 
established.
†Multi-Line Conference -- One internal station can 
engage in a conference with up to four outside parties.
A maximum of eight parties can be included in a 
conference.  
						

							48 Conference
Conference Procedures
8-button digital/electronic telephones can assign a Conference 
button by using feature code 624.
To establish a Conference:
1. Lift handset.
2. Select intercom station or dial desired outside party.
3. When called party answers, press the CONF button.
4. Add next conference party by selecting another outside 
line or intercom station.
5. If the next conference party is an outside line and a busy or 
wrong number is encountered, press one of the conference 
parties on hold. This drops the busy or wrong number 
party. Press the conference button again and repeat step 4.
6. When last party answers, press the CONF button twice. (All 
parties are connected.)
To exit a Conference (controller only) perform ONE of the 
following:
1 -- Press the ON/OFF button to ON, press MUTE, then 
replace the handset (to monitor a conference).
To exit a multi-line conference in progress:
2 -- Press the HOLD button to place outside parties on 
hold. The Hold Timer starts. If one of the two parties is 
internal, that party is dropped.
3 -- Press CONF and hang up or press the ON/OFF 
button to leave the other conference parties still 
connected in an unsupervised conference. The CONF 
button flashes and the timer starts. There is a warning 
tone before the other parties are dropped.
To re-enter a Conference:
When the controller re-enters the conference, the disconnect 
timer is reset. 
						

							Conference 49
1. Lift handset to re-enter a monitored conference.
2. To re-enter a conference placed on hold, repeat steps for 
establishing a conference.
3. To re-enter an unsupervised conference, lift handset and 
press flashing CONF button. The CONF button lights steady 
and a confirmation tone sounds.
To terminate a Conference, the conference initiator who is 
actively in the conference must:
Replace handset or push ON/OFF button to OFF.
To terminate an Unsupervised Conference:
Press the flashing CONF button while on-hook, all parties 
are dropped.
To terminate a party from a Conference (while in 
conference):
1. Press line button of party to drop.
2. Replace handset or press ON/OFF button.
3. Lift handset or press ON/OFF button.
4. Press flashing CONF button.
SINGLE LINE TELEPHONE
To set up a Conference with one external and one other 
internal station:
1. Make outside call.
2. Briefly depress and release the hookswitch to put the call 
on hold.
3. Dial number of internal station you wish to add.
4. When that station answers, briefly depress and release 
hookswitch again. All three parties will be connected.