Starplus Triad Xts Digital Telephone Systems Station User Guide

							30 Call Forward
Call Forward
The Call Forward feature allows a station the ability to have 
calls (internal or external) forwarded to a designated station, an 
ACD or UCD group pilot number, Voice Mail group number, or 
Hunt group. This feature must be enabled in admin 
programming.
To activate Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Press DSS button of desired station,
-or-
Dial the desired extension number where to forward calls, 
including ACD or UCD, Voice Mail, Hunt Group pilot 
numbers and Speed Dial bins for off-net forwarding.
5. Replace handset or press ON/OFF button.
To remove Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A 
confirmation tone sounds and the FWD LED extinguishes.
SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in 
Digital Telephone operation described above, except there is 
no FWD button. You must use feature codes 640 and 662. 
						

							Call Forward 31
Call Forward - External (Off-Net)
Stations are allowed to forward intercom and transferred CO 
line calls to an off-net location. The Call Forward Off-Net feature 
allows a station to reroute calls that would normally be lost. 
Calls can be forwarded to home or another off-net site. Initially 
ringing CO calls cannot be forwarded with this feature.
To activate Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial [
6] on the dial pad. Dial the speed bin number (9000-
9019 or 9020-9999) that contains the number where calls 
are to be forwarded. A confirmation tone sounds and the 
FWD button LED is flashing.
4. Replace handset or press ON/OFF button.
To remove Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A 
confirmation tone sounds and the FWD LED extinguishes.
SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in 
Digital Telephone operation described above, except there is 
no FWD button. The user must use the 640 feature code to 
activate and 662 to clear.
Call Forward - Follow-Me
The Follow Me feature lets a user who is away from their 
station, activate/deactivate call forwarding from another 
station in the system. This lets the user forward their calls to 
their current location or into Voice Mail, ACD/UCD, Hunt 
Groups, or to any other station in the system. When this call 
forward is activated, all calls presented to the forwarded station 
forward to the destination station immediately. 
						

							32 Call Forward
To activate Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial station number of the station from which forwarding is 
desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls 
are to be forwarded. (Station, Voice Mail, ACD/UCD, or Hunt 
Groups.)
6. Replace handset or press ON/OFF button.
To remove Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to 
be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds 
and FWD LED extinguishes.
To establish Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA 
access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station from which 
forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer 
						

							Call Park 33
5. Dial the three- or four-digit destination number where calls 
are to be forwarded. (System Speed Bin, Station, Voice Mail, 
ACD/UCD, or Hunt Groups.) A confirmation tone sounds; 
five seconds later a dial tone is received.
To remove Follow-me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA 
access code, if applicable.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to 
be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds; 
5 secs later = dial tone.
Call Park
Call Park - Personal
Each digital telephone in the system can place a call into a 
personal park location and then later retrieve that call from the 
originating station. Intercom calls and CO line calls can be 
placed into the stations’ personal park location. Calls parked in 
a personal park location are subject to the system call park 
recall timer. A station retrieving a personal parked CO call must 
have either a direct CO line appearance or an available loop 
button to retrieve the parked call.
To park a call, while connected to an outside line:
1. Press the TRANS button. The caller is put on Exclusive Hold.
2. Dial the Personal Park location [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button. Dial 
tone sounds. 
						

							34 Call Park
To retrieve a parked call:
Dial the Personal Call Park location code [438] on the dial 
pad,
-or-
Press the preprogrammed PERSONAL PARK button. A talk 
path is established between the two parties.
SINGLE LINE TELEPHONE
While connected to first call:
1. Depress the hookswitch momentarily. Intercom dial tone 
sounds.
2. Dial [438]. Call is placed in personal park.
3. Dial desired number for second call.
4. Depress the hookswitch momentarily. Intercom dial tone 
sounds.
5. Dial [438]. The first call is returned and the second call is 
placed into personal park.
Call Park - Station
Call park (by station number) allows calls to be parked at 
stations, thus allowing for expanded park locations.
While connected to an outside line:
1. Press TRANS button.
2. Dial [439] + [XXX] (XXX=station number).
The user can alternately connect to the other call 
by doing a hook flash and dialing [438] as many 
times as necessary. 
						

							Call Park 35
To retrieve a Station Park Call:
Dial [# 6] + user’s station number, while at the user’s 
telephone or from any telephone in the system.
-or-
Dial [438] from the user’s station.
SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in 
Digital Telephone operation described above, except there is 
no TRANS button. The user must use 438 and hookflash 439 
feature codes.
Call Park - System
An outside line can be placed into one of eight parking 
locations and can be retrieved by any station that has a direct 
line appearance or an available Loop button. Parked calls have 
their own recall timer that recalls the originating station, and if 
still unanswered, the Attendant(s). An outside line may also be 
placed into a station park location. The station user then dials a 
code followed by their station number to retrieve the call.
To consult, page, or call an internal party while connected 
to an outside line:
1. Press TRANS button or press the CALL PARK flexible button. 
The caller is put on hold.
2. Dial parking location (430 to 437) or press the 
preprogrammed CALL PARK flexible button. A confirmation 
tone sounds.
3. If busy tone is received, press TRANS twice and dial another 
park location or press the CALL PARK flexible button for a 
different parking location. 
						

							36 Call Pickup
To retrieve a Parked Call:
1. Lift handset or press ON/OFF button.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was 
parked or press the preprogrammed CALL PARK flexible 
button.
SINGLE LINE TELEPHONE
To place an outside call on hold and consult with, page, or 
call an internal party before transferring the outside call:
1. Depress and release the hookswitch. The caller is put on 
Exclusive Hold.
2. Dial parking location (430 to 437). A confirmation tone 
sounds.
3. If busy, depress and release hookswitch twice, dial another 
park location, then hang up.
To retrieve a parked call:
1. Lift the handset.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was 
parked.
Call Pickup
A station can pickup a call ringing to any specific unattended 
station by using the Directed Call Pickup procedure.
A station can pickup a call ringing to an unattended station 
within the same ACD/UCD group by using the Group Call 
Pickup Procedure. 
						

							Call Pickup 37
Directed Call Pickup
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Directed Call Pickup:
1. Dial the station number of the known ringing telephone. 
Receive ringback tone or call announce tone depending on 
the intercom selector switch setting.
2. Press the preprogrammed PICKUP button to answer the call.
SINGLE LINE TELEPHONE
To use Directed Call Pickup:
1. Lift the handset.
2. Dial [#1].
3. Dial station number of ringing telephone.
Group Call Pickup
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
You MUST have access to the specific outside line 
or a LOOP button to do a directed call pickup.
❑
Flex
Btn 
						

							38 Call Transfer
To use Group Call Pickup:
1. Lift handset or press ON/OFF button.
2. Dial [#0] on the dial pad,
-or-
Press preprogrammed PICKUP button to connect to calling 
party.
SINGLE LINE TELEPHONE
To use Group Call Pickup:
1. Lift the handset.
2. Dial [#0]. You will be connected to the incoming intercom 
or outside line call.
Call Transfer
Outside lines can be transferred from one phone to another 
within the system. The transfer can be either screened 
(announced) or unscreened to either an idle or busy station, an 
ACD/UCD Group, or a Hunt Group.
Executive/Secretary Transfer
†If you are designated the Executive station and your 
phone is busy or in DND, all calls will be routed to the 
Secretary station.
†If you are the designated Secretary station, you can 
signal the Executive that is busy or in DND by using the 
Camp On feature.
You must be in the same Pickup group as the 
ringing telephone to pickup the call.
You MUST have access to the specific outside line 
or LOOP button to use Group Call Pickup. 
						

							Call Transfer 39
PBX/CENTREX Transfer
While connected to an outside line (PBX/Centrex):
1. Press FLASH. Transfer dial tone is heard.
2. Dial PBX/Centrex station number.
3. Hang up to complete the transfer.
SINGLE LINE TELEPHONE
To make a PBX/Centrex Transfer:
1. Briefly depress and release the hookswitch. Intercom dial 
tone sounds.
2. Dial [660]. A Flash command is presented to the PBX or 
Centrex CO Line (stutter tone sounds).
3. Dial desired telephone number.
4. Replace handset to complete transfer.
Screened Transfer
To conduct the transfer, while connected to an outside line:
1. Press the station button where call is to be transferred (if 
programmed on your telephone) or press TRANS and dial 
station number.
The called extension signals according to the intercom 
signal switch position.
2. When that extension answers, announce the transfer.
3. Hang up to complete transfer.