Starplus Triad Xts Digital Telephone Systems Station User Guide

							10 ACD / UCD
†To log out, dial LOGOUT CODE [575] on the dial pad, 
followed by the desired ACD group number (5XX),
-or-
Press a preprogrammed LOGIN/LOGOUT flexible button, 
the LED extinguishes.
ACD/UCD Available/Unavailable
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You may now receive ACD calls.
To make a station unavailable:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You are now blocked from receiving ACD calls.
ACD Calls In Queue Status Display
There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method - From an idle key telephone:
1. Dial [567] on the dial pad,
-or-
Press the preprogrammed flexible button.
ACD Supervisor Log-in LED only lights for ACD 
group assigned to that button.
The same flexible button can be used to toggle 
the Login/Logout feature. 
						

							ACD / UCD 11
2. Dial the ACD group number (5XX). ON/OFF button LED 
lights steady.
†The ACD/UCD Calls In Queue Status Display shows the 
following information:
5XX = ACD Group Number 550-565
†This idle display tells the agent and/or their supervisor 
how many calls are in queue.
3. Replace handset or press ON/OFF button to terminate the 
display.
Second Method - From an idle key telephone:
The preprogrammed
 flexible button for the ACD group being 
monitored will flash at 240 ipm indicating that there are calls in 
queue.
1. Press the preprogrammed
 flexible button. The ACD Calls In 
Queue Status display shows the following:
5XX = ACD Group Number 550-565
The idle display tells the agent and/or their supervisor how 
many calls are in queue.
The user assigns an ACD CALLS IN QUEUE DISPLAY flexible 
button by dialing [579]+[XXX].
(XXX is the ACD/UCD group number.)
2. Replace the handset or press the ON/OFF button to 
terminate the display.
ACD5XX  00  CALLS IN  QUEUE
MMM DD YY HH:MM am
ACD5XX  00  CALLS IN  QUEUE
MMM DD YY HH:MM am 
						

							12 ACD / UCD
UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD group 
number (55X),
-or-
Press preprogrammed flexible button. ON/OFF button LED 
lights steady.
†This idle display prompts a Supervisor that a group is 
having problems answering their calls.
†The display tells the agent and their supervisor how 
many calls are in queue, how many agents are available 
or logged into the group, and the time (in minutes) that 
the oldest call has been in queue.
†The agent automatically receives the calls in queue 
display whenever there is a call in queue.
2. Hang up the handset or press ON/OFF button to terminate 
display.
UCD Available/Unavailable Mode
If you are a UCD Agent, you can place your station in the 
Available mode to receive UCD type calls or in the Unavailable 
mode to block UCD calls from ringing to your station.
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You may now receive UCD calls.
This feature cannot be used with a call in progress. 
The station is considered busy for incoming calls 
during this operation. 
						

							ACD / UCD 13
To make a station unavailable:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You are now blocked from receiving UCD calls.
UCD Overflow Station Forward
An enhancement allows UCD calls reaching the Overflow 
Station to call forward to another station:
1. Lift handset or press ON/OFF.
2. Press FWD or dial [640].
3. Dial desired code:
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Dial the 3- or 4-digit destination number where calls are to 
be forwarded (Station, Voice Mail, ACD/UCD groups, Hunt 
group). Confirmation tone sounds.
5. Replace handset or press ON/OFF.
To remove call forwarding:
1. Lift handset or press ON/OFF.
2. Press FWD. Confirmation tone sounds and FWD LED 
extinguishes. 
						

							14 Answering Machine Emulation
Answering Machine Emulation
When a call is sent to your voice mailbox, you can press a 
preprogrammed flexible button to listen to the caller leaving 
the voice mail message. If you decide to speak with the caller, 
you can press the preprogrammed button to be connected to 
the caller.
Notification Methods
There are two methods of notification, a Ring Mode or a 
Speaker Mode. These methods are controlled by the type of 
flexible button assigned on the telephone.
The preprogrammed button type (654+0=Ring Mode, 
654+1=Spkr Mode) defines the operation mode. An incoming 
CO call rings at a station and forwards (except busy type) to the 
station’s VM mailbox.
Ring Mode
The preprogrammed flexible button flashes red while the caller 
is in your mailbox. You can press the flashing button and the 
audio is broadcast over the speaker of the keyset. The MUTE 
key is also enabled and the LED lights solid red. When the call is 
ringing the station in the ring mode, the display shows:
VM SCREENING RING
MMM DD YY HH:MM am
❑
Flex
Btn 
						

							Attendant Features 15
Speaker Mode
The VM message is broadcast over the speaker. The MUTE key 
is enabled and the LED lights solid red. When the station is 
monitoring the caller in VM, the display shows.
Mailbox owner options when a call is sent to voice mailbox:
†To leave caller in VM and turn off speaker, press ON/
OFF and continue to listen to message being left 
without taking action at the keyset. After VM message 
is left, preprogrammed button returns solid red and 
keyset returns to idle.
-or-
†To talk to party leaving the message, press MUTE key. 
Station is still in CONF and caller can hear VM and you.
-or-
†To pick up call, press the flexible button. When call is 
picked up, voice mail system disconnects from the call.
Attendant Features
If your station is designated as the attendant station, the 
following features are available to assist you in efficiently 
operating your telephone.
911 Attendant Alert
When enabled, and a flexible button has been programmed 
(programming code = 608), the 911 Alert feature effects a 
flashing flexible button and audible tone to notify the 
Attendant of a 911 call in progress.
VM SCREENING
MMM DD YY HH:MM am
❑
Flex
Btn 
						

							16 Attendant Features
When a 911 call is being made from a user station, the 911 
ALERT flexible button rapidly flashes on the Attendant station, 
and an audible tone emits from the Attendant’s speaker. The 
display shows:
To turn off the alert:
Press the 911 ALERT flexible button.
†Display and tone continues until this occurs, then the 
display returns to normal and the audible alarm ceases.
†LED continues to flash until all 911 calls are viewed. If 
more than one 911 call is logged, press the 911 ALERT 
flexible button to advance to view each call in the log.
†After all calls are reviewed, 911 ALERT flexible button 
lights solid red. All 911 calls are logged on the 
Attendant station until they are deleted.
To delete logged 911 alert messages:
1. Press the 911 ALERT flexible button to display the 911 call 
you want to delete.
2. Press FLASH to delete that message.
Attendant Clear Alarm
The attendant can dial feature code [606] to clear any alarm. It 
does not clear the condition, just clears the display.
E911 CALL STA XXXX
MMM DD YY HH:MM am
Dialing 911 from any station overrides previously 
enabled features such as
Do Not Disturb. 
						

							Attendant Features 17
Attendant CO Line External (Off-Net) Forward
To activate off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code of group to be forwarded:
[801-823] = CO Group 1-23
[824] = All CO Groups
3. Dial the speed bin number that contains the number where 
calls are to forward. A confirmation tone sounds.
To cancel off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code.
3. Dial [#] on the dial pad. A confirmation tone sounds.
Attendant Custom Message
Program the ten custom messages for system-wide use at 
the first Attendant station as follows:
1. Dial the Custom Message program code [694] on the dial 
pad. The following message displays:
ENTER  MSG  NO
MMM DD YY HH:MM am 
						

							18 Attendant Features
2. Enter a valid message bin number [21–30]. The following 
message displays after the bin number has been selected.
3. Enter the custom message using the dial pad keys to enter 
the letters as shown in the following
.
†Up to 24 alphanumeric characters may be entered 
(represents 48 digits). Characters display as they are 
entered.
†Attendant must go idle after programming a message 
before another message may be programmed.
4. Press the HOLD button to enter the message. Confirmation 
tone sounds.
mmmmmmmmmm...
ENTER  MSG:
Other Codes
1 = 1# 8 = 8#“ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7 = 7#‘ = 14 & = *4 . = 24 
						

							Attendant Features 19
Attendant Day/Night/Special
The system’s Automatic Night Mode Feature can be overridden 
by the Attendant station. Any Attendant station user can press 
their DND button to place the system into Night Mode.
To use this feature:
1. Press the preprogrammed NIGHT SERVICE button (631, DND 
by default) once to activate the Night mode (LED is lit solid).
2. Press the DND button again to activate the Special mode 
(LED flashes @ 240 ipm).
†The DND button (by default) acts as a rotary in this 
manner, starting in the Day mode, Night mode, and 
Special mode.
†When one Attendant activates this mode, other 
Attendant stations’ DND buttons are lit accordingly.
Attendant Directory List Programming
The Attendant can program up to 200 names in the directory 
list. When the directory list is accessed by any display 
telephone user, the system displays the name associated with a 
speed dial number so when the desired name is shown, the 
user may then have the system dial the number.
To access Directory List Programming, dial the Directory List 
program code [693]. The HOLD button illuminates.
The Night Service feature provides a means to put the 
system in night mode or remove the system from 
night mode from any keyset, providing the system 
was put in night mode by the night service feature 
flexible button [604]. If the system was placed in night 
mode by the Attendant using the DND button or if the 
system was placed in night mode by the automatic 
schedule, the night service flexible button cannot 
remove the system from night mode.
❑
Flex
Btn