Starplus Triad Xts Digital Telephone Systems Station User Guide
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STARPLUS TriadTM XTS Digital Telephone Systems Station User Guide October 2001 - Issue 1 P/N: 3052-00
I Copyright © 2001 VODAVI Technology, Inc. All Rights Reserved This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. XTS™, STARPLUS™, and Triad™ are registered trademarks of VODAVI Technology, Inc. mlj/2001 IssueRelease DateChanges 1 10-01 Initial Release LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.
October 2001 i Contents Account Codes ......................................................................... 1 Using Account Codes...................................................... 1 Verified Account Codes.................................................. 2 Account Codes - Traveling COS (Verified) ............... 3 ACD / UCD .................................................................................. 4 ACD Call Factor ................................................................. 4 ACD Call Qualifier ............................................................. 4 ACD CIQ Display Button................................................. 4 ACD Help ............................................................................. 5 ACD Member Status ........................................................ 6 ACD Overflow Available/Unavailable ....................... 7 ACD Login/Logout ........................................................... 7 ACD Supervisor Display ................................................. 8 ACD Supervisor Login/Logout .................................... 9 ACD/UCD Available/Unavailable ................................ 10 ACD Calls In Queue Status Display............................. 10 UCD Calls In Queue Display .......................................... 12 UCD Available/Unavailable Mode .............................. 12 UCD Overflow Station Forward................................... 13 Answering Machine Emulation .......................................... 14 Notification Methods ...................................................... 14 Ring Mode ................................................................... 14 Speaker Mode ............................................................ 15 Attendant Features ................................................................. 15 911 Attendant Alert......................................................... 15 Attendant Clear Alarm.................................................... 16 Attendant CO Line External (Off-Net) Forward ..... 17 Attendant Custom Message......................................... 17 Attendant Day/Night/Special ...................................... 19 Attendant Directory List Programming ................... 19
ii October 2001 Attendant Disable Outgoing CO Line ....................... 23 Attendant Override ......................................................... 23 Attendant Setting Time and Date .............................. 24 Attendant Speed Dial - System Storing ................... 24 Attendant Unavailable ................................................... 25 Attendant Voice Mail Alarm Clear .............................. 26 Background Music (Optional) ............................................. 26 Call Back ...................................................................................... 27 Call Coverage ............................................................................ 28 Call Forward............................................................................... 30 Call Forward - External (Off-Net) ................................. 31 Call Forward - Follow-Me............................................... 31 Call Park....................................................................................... 33 Call Park - Personal........................................................... 33 Call Park - Station ............................................................. 34 Call Park - System ............................................................. 35 Call Pickup .................................................................................. 36 Directed Call Pickup ........................................................ 37 Group Call Pickup ............................................................. 37 Call Transfer ............................................................................... 38 Executive/Secretary Transfer ....................................... 38 PBX/CENTREX Transfer ................................................... 39 Screened Transfer ............................................................ 39 Transfer Search.................................................................. 40 Unanswered CO Call Transfer ...................................... 40 Unscreened Transfer ....................................................... 41 Caller ID Display ....................................................................... 41 Caller ID Display (Answered Calls).............................. 41 Caller ID Display (Answered Calls).............................. 42 Caller ID Name/Number ....................................................... 42 Calling Forward Override...................................................... 43 Calling Station Handsfree Mode Override...................... 43
October 2001 iii Calling Station Tone Mode Override ................................ 44 Camp On ..................................................................................... 44 CO Line - Access ....................................................................... 46 CO Line Queue.......................................................................... 46 Conference................................................................................. 47 Conference Combinations ............................................ 47 Conference Procedures.................................................. 48 Dial-By-Name ............................................................................ 50 Directory Dial ............................................................................ 52 Do Not Disturb.......................................................................... 54 Executive Override .................................................................. 55 Flash ............................................................................................. 56 Flash Key on Intercom .................................................... 56 Flexible Button Programming ............................................ 56 Group Listening ....................................................................... 57 Headset Mode .......................................................................... 58 Intercom ..................................................................................... 59 Using an Intercom Button ............................................ 59 Answering an Intercom Call ......................................... 60 Intercom Transfer ............................................................. 60 Placing an Intercom Call ................................................ 61 Keyset Mode .............................................................................. 62 Last Number Redial................................................................. 64 LCR Operation........................................................................... 65 Loop Key ..................................................................................... 66 Mailbox Buttons ....................................................................... 66 Message Wait ............................................................................ 67 Modem ........................................................................................ 68 Voice Mail Modem Access............................................. 68 Telephone System Modem Access ............................ 69 Mute ............................................................................................. 69 Name In Display ....................................................................... 70
iv October 2001 Night Service ............................................................................. 71 Off-Hook Voice Over (OHVO) .............................................. 72 Outside Calls.............................................................................. 74 Placing an Outside Line on Hold ................................ 74 Answering a Recall........................................................... 74 Answering an Outside Call............................................ 74 Placing an Outside Call................................................... 75 Paging.......................................................................................... 75 Paging - Meet Me ............................................................. 76 Personalized Messages.......................................................... 76 Pre-assigned Messages .................................................. 76 Custom Messages ............................................................ 77 Date and Time Entry Messages .................................. 78 Scrollable Canned Messages........................................ 80 Personal Messages Flexible Button ........................... 81 PBX/Centrex Codes on a Flex Button ............................... 82 Release Button.......................................................................... 83 Redial ........................................................................................... 83 Last Number Redial ......................................................... 83 Save Number For Redial ................................................ 83 Redial a Saved Number .................................................. 83 Repeat Redial .................................................................... 84 Ring Down / Hot Line / Off-Hook Preference ................ 85 Ring Tone ................................................................................... 86 Serial Number ........................................................................... 88 Software Identification .......................................................... 88 Software Version...................................................................... 88 Speakerphone .......................................................................... 89 Speed Dial .................................................................................. 89 System Speed Dial Access ............................................. 91 Station/Port Fixed Number .................................................. 91 Station Relocate ....................................................................... 92
October 2001 v Text Messaging (Silent Response) ..................................... 93 Universal Day/Night Answer ............................................... 94 Voice Mail ................................................................................... 94 Call Forwarding to Voice Mail Groups ...................... 94 Retrieving Voice Messages ........................................... 95 Voice Mail Transfer with ID Digits .............................. 95 Voice Mailbox Button ..................................................... 95 Voice Mail Group Button ............................................... 96 Voice Mail One-Touch Recording ............................... 96 Volume Control ........................................................................ 97 Worksheets ................................................................................ 101 Flexible Button Programming Worksheet .............. 101 Speed Dial Bin Programming Worksheet ................ 101 Default Numbering Plan ....................................................... 102
vi October 2001 Digital Telephone Features VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS HOLD STA 153 JUL 21 99 12:31 pm 123456 78 9 1011 12 1314 15 16 ON/OFF MUTE 123abcdef 456jklmno 789tuvwxy 0oper ghi prs S#
October 2001 vii Digital Key Telephone Buttons Number Feature Description 1 Display (Executive Models only)Displays information about telephone status, dialing directories, and text message information. 2 h t p Used to select mode of operation: Handsfree, Tone, or Privacy. 3msg Key Used for Auto-CallBack to a phone that has left a text message or to access voice messages. 4conf Key Used to establish conference calls. 5forward Key Used to forward your calls to another station or voice mail. 6speed Key Used to access speed dialing, save number redial, and last number redial. Buton is also used to access flexible button programming. 7trans Key Used to transfer an outside call from one station to another. 8mute Key Used to activate/deactivate MUTE function. When activated, the party on the other end cannot hear you. 9 camp-on Key Used to alert a busy station that an outside line is on hold and waiting for them. 10on/off Key Used to make a call without lifting the handset. 11flash Key Used to end an outside call and to restore dial tone without hanging up receiver. 12volume Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. 13hold Key Used to hold calls, to retrieve held calls. 14 Microphone Used to talk with other party without using the handset. 15 Speaker Outputs tones and voice at your extension. 16 Flexible Button KeysUsed to access outside lines or access call- handling features.