Sharp Ux B700 Large Capacity Business Inkjet Fax Machine Operation Manual

							Problems and Solutions
99
9. Trouble-
shooting
Dialing and transmission problems
Problem Solution
No dial tone when you 
pick up the handset or 
press the SPEAKER key.Make sure the handset cord is connected to the 
correct jack. See Connecting the handset on page 11.
Make sure that the telephone line is properly 
connected to both the TEL. LINE jack and the wall 
jack (see page 11).
Make sure that the telephone line is good.
Dialing is not possible.Make sure the power cord is properly plugged into a 
power outlet.
Make sure that the telephone line is properly 
connected to both the TEL. LINE jack and the wall 
jack (see page 24).
Make sure that the fax machine is set to the correct 
dialing mode for your telephone line. See Dial mode 
on page 24.
The power is on, but no 
transmission takes place.Make sure that the receiving machine has paper.
Make sure that the telephone line cord is plugged into 
the TEL. LINE jack, and not the TEL. SET jack.
If the receiving machine is in manual mode with no 
attendant, reception will not be possible.
Check the display for error messages.
Pick up the handset and check for a dial tone. Dial the 
receiving machine manually and make sure that it is 
responding (you should hear a fax tone).
Nothing is printed at the 
receiving end.Make sure that the document for transmission is 
placed face down in the feeder.

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							Problems and Solutions
100
A distorted image is 
received at the other end.Noise on the telephone line may cause distortion. Try 
sending the document again.
ECM mode (see page 50) will help prevent distortions 
due to line noise. Note that ECM mode must be 
turned on in the other machine as well.
Make a copy of the document on your fax machine. If 
the copy is also distorted, your fax machine may need 
service.
Reception and copying problems
Problem Solution
The fax machine doesnt 
receive documents 
automatically.Make sure that the reception mode is set to FAX. If 
you subscribe to a distinctive ring service, make sure 
that the Distinctive Ring function is set to the correct 
ring pattern. If you do not subscribe to a distinctive 
ring service, make sure that Distinctive Ring is set to 
OFF SETTING. (See Distinctive Ring on page 77.)
The printing paper comes 
out blank when you try to 
receive a document.Make sure that the document is loaded properly in the 
feeder of the transmitting machine. Make a copy or 
print a report to confirm the printing ability of your 
machine.
Print quality is poor.The print cartridge may need alignment or cleaning. 
See page 93. 
The received document is 
faint.Ask the other party to send higher contrast 
documents. If the contrast is still too low, your fax 
machine may need service. Make a copy or print a 
report to check your machine’s printing ability.
The print cartridge may need replacement.

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							Problems and Solutions
101
9. Trouble-
shooting
Received images are 
distorted.Noise on the telephone line may cause distortion. 
Have the other party try sending the document again.
ECM mode (see page 50) will help prevent distortions 
due to line noise. Note that ECM mode must be 
turned on in the other machine as well.
Make a copy or print a report on your fax machine. If 
the copy or report is also distorted, your fax machine 
may need service.
The quality of copies is 
poor and/or dark vertical 
lines appear.Any dirt or material on the scanning glass will cause 
spots to appear on copies and transmitted faxes. 
Clean the scanning glass as explained on page 90.
The power is on, but no 
reception takes place.Make sure that the telephone line cord is plugged into 
the TEL. LINE jack, and not the TEL. SET jack.
General problems
Problem Solution
Nothing appears in the 
display.Make sure the power cord is properly plugged into a 
power outlet.
Connect another electrical appliance to the outlet to 
see if it has power.
The machine does not 
respond when you press 
any of its keys.If a beep sound is not made when you press the keys, 
unplug the power cord and then plug it in again 
several seconds later.
Automatic document 
feeding does not work for 
transmission or copying.Check the size and weight of the document (see 
Transmittable Documents on page 33).

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							Problems and Solutions
102
Answering machine connection
Problem Solution
The answering machine 
connection does not 
operate properly.Make sure your machines reception mode is set to 
A.M..
Make sure your machines TEL. LINE jack is 
connected to the wall jack. Make sure your machines 
TEL. SET jack is connected to your answering 
machines telephone line jack (not the answering 
machines extension phone jack).
Make sure your answering machines outgoing 
message is under 10 seconds.
Make sure that the Quiet Detect Time setting is set to 
three or four seconds (see page 68).
Make sure that the Distinctive Ring function is set to 
OFF SETTING (see page 77).
If you have checked all of the above and the 
connection still doesnt operate properly, call the 
Customer Assistance Center.

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							Messages and Signals
103
9. Trouble-
shooting
Messages and Signals
Display messages
Note: If you have turned on the Caller ID function, see page 73 for display 
messages related to Caller ID.
ADD PAPER & /
PRESS START KEY
(alternating messages)Check the printing paper. If the tray is empty, add 
paper and then press the START/MEMORY key. If 
there is paper in the tray, make sure it is inserted 
correctly (take out the stack, align the edges evenly, 
and then reinsert it in the tray) and then press the 
START/MEMORY key.
CHANGE CARTRIDGE This message appears after you install or replace the 
print cartridge (see page 19).
CHECK CARTRIDGE The print cartridge is missing and must be installed, 
or is not installed correctly.
COVER OPEN The print compartment cover is open. Close it.
DOCUMENT JAMMED The original document is jammed. See the following 
section, Clearing Paper Jams. Document jams will 
occur if you load more than 20 pages at once or load 
documents that are too thick (see page 33). The 
document may also jam if the receiving machine 
doesn’t respond properly when you attempt to send a 
fax.
FAX RX IN MEMORY A fax has been received in memory because the print 
cartridge needs replacement, you have run out of 
printing paper, or the paper is jammed. The fax will 
print out automatically when the problem is fixed.
FUNCTION MODE The FUNCTION key has been pressed.
INK NEAR EMPTY The cartridge is nearly empty (approximately one 
eighth of the ink remains).
LINE ERROR Transmission or reception was not successful. Press 
the STOP key to clear the message and then try 
again. If the error persists, see Line error on page 98.

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							Messages and Signals
104
LOW INK The cartridge is low on ink (approximately one 
quarter of the ink remains).
MEMORY IS FULL If faxes have been received to memory because 
printing is not possible (an additional message will 
indicate the problem), resolve the problem so that 
printing can continue (see Substitute Reception to 
Memory on page 63). 
If you are attempting to transmit from memory, see If 
the memory becomes full on page 56.
If you are copying, see If MEMORY IS FULL appears 
on page 65.
MEMORY PRINTING The fax is preparing to or printing out a document 
from memory.
NO # STORED This appears if you attempt to search for an auto-dial 
number when none have been stored.
OFF HOOK This appears if you forgot to replace the handset after 
using it to dial and send a fax. Replace the handset or 
press the STOP key to clear the message.
ON HOOK DIAL The SPEAKER key has been pressed and the fax 
machine is waiting for you to dial.
OUT OF INK The cartridge is out of ink and must be replaced. 
Faxes will be received to memory.
PAPER JAMMED The printing paper is jammed. See page 107.
PRINTER ERROR A printer error has occurred. Open the printer 
compartment cover, make sure the print cartridge is 
installed correctly, and then close the cover.
PRINTER ERROR/
CHECK PAPERA paper jam may have occurred. Follow the 
procedure on page 107 to clear the jam.
READY TO SEND A document has been loaded and the fax machine is 
waiting for you to begin faxing or copying.

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							Messages and Signals
105
9. Trouble-
shooting
RECALLING This appears if you attempt to send a fax by 
automatic dialing and the line is busy or the receiving 
fax machine does not answer. Your fax machine will 
automatically reattempt the call. (See Automatic 
redialing on page 49.)
TOTAL PAGE(S) 01 Number of pages transmitted, received, or copied.
Audible signals
Continuous tone 3 seconds Indicates the end of transmission, 
reception, or copying.
Intermittent tone 
(3 beeps)5 seconds
(1 second on, 1 
second off)Indicates incomplete transmission, 
reception, or copying.
Rapid intermittent 
tone35 seconds
(0.7 seconds on, 
0.3 seconds off)Indicates that the handset is off hook.

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							Clearing Paper Jams
106
Clearing Paper Jams
Clearing a jammed document
If the original document doesn’t feed properly during transmission or copying, 
or DOCUMENT JAMMED appears in the display, first try pressing  . If 
the document doesnt feed out, remove it as explained below.
Important:
Do not try to remove a jammed document without releasing it as explained 
below. This may damage the feeder mechanism.
START/
MEMORY
1Slowly open the operation panel until it 
is half open.
2Flip up the green levers on each side of 
the white roller.
3Gently remove the document.
•Be careful not to tear the document.

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							Clearing Paper Jams
107
9. Trouble-
shooting
1Open the operation panel.
Clearing jammed printing paper
4Flip down the green levers on each 
side of the white roller.
5Close the operation panel, pressing 
down on both sides to make sure it 
clicks into place.

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							Clearing Paper Jams
108
2Open the print compartment cover.
•Press as shown and pull the cover 
toward you.
3Gently pull the jammed paper out of the 
machine, making sure no torn pieces 
of paper remain in the print 
compartment or rollers.
4Close the print compartment cover.
5Close the operation panel, pressing 
down firmly on both front corners to 
make sure it clicks into place.

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