Ricoh Mp C306 User Guide

							MessageCauseSolution"Clear Misfeed(s) in ADF."A paper misfeed has
occurred inside the ADF.• Remove the jammed originals, and then insert them again. For
details about jammed paper, see
"Removing Jammed Paper",
Troubleshooting.
• When a misfeed occurs, replace the jammed originals.
• Check whether the originals are suitable to be scanned by the
machine."Error has occurred in the
scanner driver."An error has occurred in the
driver.• Check whether the network cable is connected correctly to the client
computer.
• Check whether the Ethernet board of the client computer is
recognized correctly by
Windows.
• Check whether the client computer can use the TCP/IP
protocol."Error has occurred in the
scanner."The application-specified
scan conditions have
exceeded the setting range
of the machine.Check whether the scanning settings
made with the application exceed the
setting range of the machine."Fatal error has occurred in
the scanner."An unrecoverable machine
error has occurred.An unrecoverable machine error has
occurred. Contact your service
representative."Insufficient memory. Close
all other applications, then
restart scanning."Memory is insufficient.• Close all the unnecessary applications running on the client
computer.
• Uninstall the TWAIN driver, and then reinstall it after restarting the
computer.Messages Displayed When You Use the Scanner Function
189  
						

							MessageCauseSolution"Insufficient memory. Reduce
the scanning area."Scanner memory is
insufficient.• Reset the scan size.
• Lower the resolution.
• Set with no compression. For details about the settings, see
TWAIN driver Help.
The problem may be due to the
following:
• Scanning cannot be performed if large values are set for brightness
when halftone or high resolution is
used. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan
Size", Scan.
• If a misfeed occurs, you might not scan an original. Remove the
misfeed, and then scan the
original again."Invalid Winsock version.
Please use version 1.1 or
higher."You are using an invalid
version of Winsock.Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM."No response from the
scanner."The machine or client
computer is not connected to
the network correctly.• Check whether the machine or client computer is connected to
the network correctly.
• Disable the client computer's own firewall. For details about firewall,
see Windows Help."No response from the
scanner."The network is crowded.Wait for a while, and then connect to
the network again.10. Troubleshooting
190  
						

							MessageCauseSolution"Scanner is in use for other
function. Please wait."A function of the machine
other than the Scanner
function is being used such
as the Copier function.• Wait for a while, and then connect to the network again.
• Cancel the job that is being processed. Press [Stop]. Follow
the instructions in the message that
appears and exit the function that
is running."Scanner is not available on
the specified device."The TWAIN scanner function
cannot be used on this
machine.Contact your service representative."Scanner is not ready.
Check the scanner and the
options."The ADF cover is open.Check whether the ADF cover is
closed."The name is already in use.
Check the registered
names."You tried to register a name
that is already in use.Use another name.
When there is a problem connecting to the scanner
MessageCauseSolution"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."An access mask is set.For details about an access mask,
contact your administrator."Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)The main power of the
previously used scanner is
not set to "On".Check whether the main power of the
scanner used for the previous scan is
turned on.Messages Displayed When You Use the Scanner Function
191  
						

							MessageCauseSolution"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)The machine is not
connected to the network
correctly.• Check that the previously used scanner is connected to the
network correctly.
• Cancel the personal firewall of the client computer. For details
about firewall, see Windows
Help.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings.
• Select the scanner used for the previous scan."Communication error has
occurred on the network."A communication error has
occurred on the network.Check whether the client computer can
use the TCP/IP protocol."Scanner is not available.
Check the scanner
connection status."The machine's power is off.Turn on the power."Scanner is not available.
Check the scanner
connection status."The machine is not
connected to the network
correctly.• Check whether the machine is connected to the network
correctly.
• Cancel the personal firewall function of the client computer.
For details about firewall, see
Windows Help.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings.10. Troubleshooting
192  
						

							MessageCauseSolution"Scanner is not available.
Check the scanner
connection status."Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.• Check whether the machine's host name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set "LLMNR" of "IPv6" to [Active].Messages Displayed When You Use the Scanner Function
193  
						

							When Other Messages AppearMessageCauseSolution"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)• The wireless LAN board was not inserted
when the machine was
turned on.
• The wireless LAN board was pulled out
after the machine was
turned on.
The settings are not updated
although the unit is detected.Turn off the power, and then check the
wireless LAN board is inserted
correctly. After this, turn on the power
again. If the message appears again,
contact your service representative."Cannot connect with the
Bluetooth interface. Check
the Bluetooth interface."• The Bluetooth interface unit was installed while
the machine was turned on.
• The Bluetooth interface unit was removed while
the machine was turned
on.Turn off the power, and then confirm
that the Bluetooth interface unit was
installed correctly. After this, turn on the
power again. If the message appears
again, contact your service
representative."Failed to read the PDF file."There is a possibility that the
PDF version is not supported
by the browser's PDF viewer
or an unsupported
encryption level is specified.With this machine's browser PDF files
other than those whose versions and
encryption levels are specified below
cannot be viewed.
• PDF version: 1.3-1.7
• PDF encryption level: 128Bit AES or 256Bit AES"Clean the scanning glass.
(Located next to the
exposure glass.)"The scanning glass or guide
plate of the ADF is dirty.Clean the scanning glass or guide
plate. See "Maintaining Your
Machine", Maintenance and
Specifications."Following output tray is full.
Remove paper."The output tray is full.Remove paper from the output tray to
resume printing. Press [Continue] on
the display panel to resume printing.10. Troubleshooting
194  
						

							MessageCauseSolution"Internal cooling fan is
active."Large print runs will cause
the machine's interior to heat
up, triggering the cooling
fan.The fan will emit noise, but this is
normal and the machine will be
operable while the fan is running.
The amount of paper that can be
printed and the total operation time
until the fan starts running depends on
the temperature of the location at
which the machine is installed."Self checking..."The machine is performing
image adjustment
operations.The machine may perform periodic
maintenance during operations. The
frequency and duration of
maintenance depends on the humidity,
temperature, and printing factors such
as number of prints, paper size, and
paper type. Wait for the machine to
resume operation.
When There Is a Problem Scanning or Storing Originals
MessageCauseSolution"Captured file exceeded
max. number of pages per
file. Cannot send the
scanned data."The maximum number of
pages per file has been
exceeded.Reduce the number of pages in the
transmitted file, and then resend the
file. For details about the maximum
number of pages per file, see "Storage
Function", Scan."Original(s) is being
scanned for a different
function."Another function of the
machine is being used.Cancel the job in progress. Press [Exit],
and then press [Stop]. Follow the
instructions in the message that
appears and exit the function that is
running.When Other Messages Appear
195  
						

							When the Address Book Is UpdatedMessageCauseSolution"Updating the destination list
has failed. Try again?"A network error has
occurred.• Check whether the server is connected.
• Antivirus programs and firewalls can prevent client computers from
establishing connection with this
machine.
• If you are using antivirus software, add the program to the exclusion
list in the application settings. For
details about how to add
programs to the exclusion list, see
the antivirus software Help.
• To prevent a firewall from blocking the connection, registerthe machine's IP address in the
firewall's IP address exclusion
settings. For details about the
procedure for excluding an IP address, see your operating
system's Help."Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."The destination list is being
updated from the network
using Web Image Monitor.Wait until the message disappears. Do
not turn off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before operation is resumed.
Operation is not possible while this
message is displayed."Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."A specified destination or
sender's name was cleared
when the destination list in
the delivery server was
updated.Specify the destination or sender's
name again.10. Troubleshooting
196  
						

							When Data Cannot Be Sent Due to a Problem with the DestinationMessageCauseSolution"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"The specified group contains
either an e-mail destination
and/or folder destination
that is not supported by the
specified transmission
method.In the message that appears at each
transmission, press [Select]."SMTP authentication email
address and administrator
email address mismatch."The SMTP authentication e-
mail address and the
administrator's e-mail
address do not match.For details about how to set SMTP
authentication, see "File Transfer",
Connecting the Machine/ System
Settings.
When the Machine Cannot Be Operated Due to a Problem with the User
Certificate
MessageCauseSolution"The destination cannot be
selected because its
encryption certificate is not
currently valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide."The group destination
cannot be selected because
it contains a destination with
a encryption certificate that
is not currently valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide."Transmission cannot be
performed because the
encryption certificate is not
currently valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide.When Other Messages Appear
197  
						

							MessageCauseSolution"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.)The device certificate (S/
MIME) has expired.A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide."XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)There is no device certificate
(S/MIME), or the certificate
is invalid.For details about the device certificate
(S/MIME), see Security Guide."XXX cannot be YYY
because the Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.)The device certificate (PDF
with digital signature or
PDF/A with digital
signature) has expired.A new device certificate (PDF with
digital signature or PDF/A with digital
signature) must be installed. For details
about how to install a device certificate
(PDF with digital signature or PDF/A
with digital signature), see Security
Guide."XXX cannot be YYY
because there is a problem
with the Digital Signature's
device certificate. Check the
device certificate."
(XXX and YYY indicate the
user action.)There is no device certificate
(PDF with digital signature or
PDF/A with digital
signature), or the certificate
is invalid.A new device certificate (PDF with
digital signature or PDF/A with digital
signature) must be installed. For details
about how to install a device certificate
(PDF with digital signature or PDF/A
with digital signature), see Security
Guide.
• If a fax or an e-mail cannot be sent and a message appears which states that there is a problem with the device certificate or user certificate, a new certificate must be installed. For details about
how to install a new certificate, see Security Guide.
10. Troubleshooting
198