Ricoh Mp C306 User Guide

							MessageCauseSolution"Unable to access the
specified memory storage
device."• An error occurred when the machine
accessed the memory
storage device or a file
stored on the memory
storage device.
• An error occurred when the user used the
Direct printing function to print from a memory
storage device.Save the file to a different memory storage device, and then print again.
Messages Printed on the Error Logs or Reports When You Use the Printer
Function
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
When print jobs are canceled
MessageCauseSolution"91: Error"Printing was canceled by the
auto job cancel function due
to a command error.Check that the data is valid."A job via the network that
was not printed exists
because an error occurred.
It was stored as a job not
printed."Jobs with errors were stored
because an error occurred
with a print job via the
network while the error job
storing function was
enabled.Contact your administrator to check
whether the machine is connected
correctly to the network. For details
about how to check and print jobs
stored when print configuration errors
occur, see "Printing of Documents
Stored When Print Configuration Errors
Occur", Print."Error occurred while
processing an Unauthorized
Copy Prevention job. Job
cancelled."You tried to store a file in the
Document Server when the
[Unauthorized Copy
Prevention] was specified.On the printer driver, select a job type
other than [Document Server] in "Job
Type:" or deselect [Unauthorized Copy
Prevention].Messages Displayed When You Use the Printer Function
169  
						

							MessageCauseSolution"Error occurred while
processing an Unauthorized
Copy Prevention job. Job
cancelled."The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.On the printer driver's [Detailed
Settings] tab, click [Effects] in "Menu:".
Select [Unauthorized Copy
Prevention], and then click [Details...]
to display [Unauthorized Copy
Prevention for Pattern Details]. Enter
text in [Enter User Text:]."Error occurred while
processing an Unauthorized
Copy Prevention job. Job
cancelled."The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified.On the printer driver, set the resolution
to 600 dpi or higher, or cancel
[Unauthorized Copy Prevention]."Error occurred while
processing an Unauthorized
Copy Prevention job. Job
cancelled."In [Administrator Tools]
under [System Settings],
priority was specified to be
given to Unauthorized Copy
Prevention Printing set on this
machine.Cancel Unauthorized Copy Prevention
Printing for the printer driver. For details
about how to cancel the settings, see
the printer driver Help."Collate Cancelled"Collate was canceled.Turn off the power, and then back on
again. If the message appears again,
contact your service representative."You reach the usage limit.
This job has been
cancelled."The number of pages the
user is permitted to print has
been exceeded.For details about print volume use
limitation, see Security Guide."Receiving data failed."Data reception was aborted.Resend the data."Sending data failed."The machine received a
command to stop
transmission from the printer
driver.Check if the computer is working
correctly."The selected paper size is
not supported. This job has
been cancelled."Job reset is automatically
performed if the specified
paper size is incorrect.Specify the correct paper size, and
then print the file again."The selected paper type is
not supported. This job has
been cancelled."Job reset is automatically
performed if the specified
paper type is incorrect.Specify the correct paper type, and
then print the file again.10. Troubleshooting
170  
						

							When there is a problem with the print settingsMessageCauseSolution"Classification Code is
incorrect."The classification code has not
been entered, or the
classification code has been
entered incorrectly.Enter the correct classification
code."Classification Code is
incorrect."The classification code is not
supported with the printer
driver.Select [Optional] for
classification code. For details
about how to specify
classification code settings, see
"Configuring Classification
Codes", Print."Duplex Cancelled"Duplex printing was canceled.Change the setting for "Apply
Duplex" in [Tray Paper Settings]
to enable duplex printing for the
paper tray. For details about
setting "Apply Duplex", see
"Tray Paper Settings",
Connecting the Machine/
System Settings."Exceeded Max. Pages
(Collate)"The number of pages exceeds
the maximum number of sheets
that you can use Collate with.Reduce the number of pages to
print."Output Tray Changed"The output tray was changed
because the paper size of the
specified output tray is limited.Specify the proper output tray."Print Overrun"Images were discarded while
printing.Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver
Help.Messages Displayed When You Use the Printer Function
171  
						

							When documents cannot be stored in the Document ServerMessageCauseSolution"Cannot store data of this
size."The paper size exceeded
the capacity of the
Document Server.Reduce the paper size of the file that
you want to send to a size that the
Document Server can store. Custom
size files can be sent but not stored
afterward."Document Server is not
available to use. Cannot
store."You cannot use the
Document Server function.For details about using Document
Server function, contact your
administrator.
For details about how to set
permissions, see Security Guide."Exceeded max. capacity of
Document Server. Cannot
store."The hard disk became full
after a file was stored.Delete some of the files stored in the
Document Server or reduce the size
that you want to send."Exceeded max. number of
files of Document Server.
Cannot store."The maximum file capacity
of the Document Server was
exceeded.Delete some of the files stored in the
Document Server."Exceeded max. number of
files. (Auto)"While you were using the
error job store function to
store Normal Print jobs as
Hold Print files, the maximum
file capacity for file storage
or Hold Print file
management (automatic)
was exceeded.Delete Hold Print files (automatic) or
unneeded files stored on the machine."Exceeded max. number of
pages of Document Server.
Cannot store."The maximum page
capacity of the Document
Server was exceeded.Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send."Exceeded max. number of
pages. (Auto)"While you were using the
error job store function to
store Normal Print jobs as
Hold Print files, the maximum
page capacity was
exceeded.Delete unneeded files stored on the
machine.
Reduce the number of pages to print.10. Troubleshooting
172  
						

							MessageCauseSolution"Job cancelled because
capture file could not be
stored: Exceeded max.
memory."The hard disk became full
after a file was stored.Delete the files stored in the Document
Server or reduce the file size to be sent."Job cancelled because
capture file could not be
stored: Exceeded max. files."The maximum file capacity
of the Document Server was
exceeded.Delete the files stored in the Document
Server."Job cancelled because
capture file could not be
stored: Exceeded max
pages per file."The maximum page
capacity of the Document
Server was exceeded.Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send."The specified folder in
Document Server is locked.
Cannot store."The specified folder is
locked.Unlock the folder or specify another
folder number that can be used. For
details about locked folders, see
Security Guide.
When there is not enough free hard disk space
MessageCauseSolution"HDD Full"When you were printing
with the PostScript 3 printer
driver, the hard disk
capacity for fonts and forms
was exceeded.Delete unneeded forms or fonts
registered on the machine."HDD Full"The hard disk became full
while you were printing a
Sample Print, Locked Print,
Hold Print, or Stored Print
file.Delete unneeded files stored on the
machine.
Alternatively, reduce the data size of
the Sample Print, Locked Print, Hold
Print, or Stored Print file."HDD is full. (Auto)"The hard disk became full
while you were using the
error job store function to
store Normal Print jobs as
Hold Print files.Delete unneeded files stored on the
machine.
Alternatively, reduce the data size of
the Temporary Print file and/or the
Stored Print file.Messages Displayed When You Use the Printer Function
173  
						

							When there is not enough memoryMessageCauseSolution"84: Error"There is no work area
available for image
processing.Decrease the number of files sent to the
machine.
When there is a problem with a parameter
MessageCauseSolution"86: Error"Parameters of the control
code are invalid.Check the print settings.
When the user lacks privileges to perform an operation
MessageCauseSolution"No response from the
server. Authentication has
failed."A timeout occurred while
connection to the server was
being established for LDAP
authentication or Windows
Authentication.Check the status of the server."Printing privileges have not
been set for this document."You have no privileges to
print the PDF document you
tried to print.Contact the owner of the document."You do not have a privilege
to use this function. This job
has been cancelled."The entered login user name
or login password is not
correct.Check that the user name and
password are correct."You do not have a privilege
to use this function. This job
has been cancelled."The logged in user is not
allowed to use the selected
function.For details about how to set
permissions, see Security Guide."You do not have a privilege
to use this function. This
operation has been
cancelled."The logged in user does not
have the privileges to
register programs or change
the paper tray settings.For details about how to set
permissions, see Security Guide.10. Troubleshooting
174  
						

							When a user cannot be registeredMessageCauseSolution"Auto-registration of user
information has failed."Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed
because the Address Book is
full.For details about automatic registration
of user information, see Security
Guide."Information for user
authentication is already
registered for another user."The user name for LDAP was
already registered in a
different server with a
different ID, and a
duplication of the user name
occurred due to a switching
of domains (servers), and so
on.For details about user authentication,
see Security Guide.
When other errors occur
MessageCauseSolution"85: Error"The specified graphics
library is unavailable.Check that the data is valid."98: Error"The machine could not
access the hard disk
correctly.Turn off the power, and then back on
again. If the message appears
frequently, contact your service
representative."99: Error"This data cannot be printed.
The specified data is either
corrupt or it cannot be
printed from a memory
storage device using the
Direct printing function.Check that the data is valid. For details
about the kinds of data that can be
printed from a memory storage device
using the Direct printing function, see
"Direct Printing from a Memory
Storage Device", Print.Messages Displayed When You Use the Printer Function
175  
						

							MessageCauseSolution"Command Error"An RPCS command error
occurred.Check using the following procedure:
• Check if the communication between the computer and the
machine is working correctly.
• Check if the correct printer driver is being used.
• Check if the machine's memory size is set correctly in the printer
driver.
• Check that the printer driver is the most up-to-date version available."Compressed Data Error."The printer detected corrupt
compressed data.• Check the connection between the computer and the printer.
• Check that the program you used to compress the data is
functioning correctly."Data Storage Error"You tried to print a Sample
Print, Locked Print, Hold
Print, or Stored Print file, or
to store a file in the
Document Server when the
hard disk was
malfunctioning.Contact your service representative."Error has occurred."A syntax error, etc.,
occurred.Check that the PDF file is valid."Exceeded Max. Stored
Files"While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum file capacity was
exceeded.Delete unneeded files stored on the
machine."Exceeded Max. Stored
Pages"While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum page capacity
was exceeded.Delete unneeded files stored on the
machine.
Reduce the number of pages to print.10. Troubleshooting
176  
						

							MessageCauseSolution"Failed to obtain file system."PDF direct printing could not
be performed because the
file system could not be
obtained.Turn off the power, and then back on
again. If the message appears again,
contact your service representative."File system is full."PDF file does not print out
because the capacity of the
file system is full.Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine."I/O buffer overflow."An input buffer overflow
occurred.• In [Printer Features], under [Host Interface], select [I/O Buffer],
and then set the maximum buffer
size to a larger value.
• Reduce the number of files being sent to the machine."Insufficient Memory"A memory allocation error
occurred.PCL 6
On the printer driver's [Detailed
Settings] tab, click [Print
Quality:Advanced] in "Menu:",
and then select [Raster] in the
"Vector/Raster:" list. In some
cases, it will take a long time to
complete a print job."Memory Retrieval Error"A memory allocation error
occurred.Turn off the power and then back on
again. If the message appears again,
replace the RAM. For details about
replacing the RAM, contact your
service representative.
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Print.
Messages Displayed When You Use the Printer Function
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							Messages Displayed When You Use the
Scanner Function
Messages Displayed on the Control Panel When You Use the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
MessageCauseSolution"Cannot find the specified
path. Please check the
settings."The destination computer
name or folder name is
invalid.Check whether the computer name and
the folder name for the destination are
correct."Cannot find the specified
path. Please check the
settings."An antivirus program or a
firewall is preventing the
machine from connecting to
your computer.• Antivirus programs and firewalls can prevent client computers from
establishing connection with this
machine.
• If you are using antivirus software, add the program to the exclusion
list in the application settings. For
details about how to add
programs to the exclusion list, see
the antivirus software Help.
• To prevent a firewall from blocking the connection, register
the machine's IP address in the
firewall's IP address exclusion
settings. For details about the
procedure for excluding an IP
address, see your operating
system's Help."Entered user code is not
correct. Please re-enter."You have entered an
incorrect user code.Check the authentication settings, and
then enter a correct user code.10. Troubleshooting
178