Ricoh Mp C306 User Guide

							When You Have Problems Operating the
MachineProblemCauseSolutionWhen the machine is turned
on, the only icon that
appears on the home screen
is the [Copier] icon.Functions other than the
copier function are not yet
ready.Wait a little longer.The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.Functions other than the
copier function are not yet
ready. Time required varies
by function. Functions
appear in the User Tools
menu when they become
ready for use.Wait a little longer.The indicator lamp remains
lit and the machine does not
enter Sleep mode even
though [Energy Saver] was
pressed.In some cases, the machine
does not enter Sleep mode
when [Energy Saver] is
pressed.Before you press [Energy Saver],
check that Sleep mode can be
enabled. For details about enabling
Sleep mode, see "Saving Energy",
Getting Started.The display is turned off.The machine is in Sleep
mode.Touch the display panel.Nothing happens when the
display panel is touched.The power is turned off.Make sure the main power indicator is
off, and then turn on the power.The power turns off
automatically.The Weekly Timer setting is
set to [Main Power Off].Change the Weekly Timer setting. For
details about the Weekly Timer setting,
see "Timer Settings", Connecting the
Machine/ System Settings.The user code entry screen is
displayed.Users are restricted by User
Code Authentication.For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started.The Authentication screen
appears.User Authentication is set.See "When the Authentication Screen
is Displayed", Getting Started.When You Have Problems Operating the Machine
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							ProblemCauseSolutionAn error message is still
displayed, even if misfed
paper is removed.Paper is still jammed in the
tray.Remove the jammed paper by
following the procedures displayed on
the control panel. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting.An error message is still
displayed, even if the
indicated cover is closed.One or more of the covers
that are not indicated are
still open.Close all the covers of the machine.Images are printed on the
reverse side of the paper.You may have loaded the
paper incorrectly.Load the paper correctly. For details
about loading paper, see "Loading
Paper", Paper Specifications and
Adding Paper.Misfeeds occur frequently.Using curled paper often
causes misfeeds, soiled
paper edges, or slipped
positions while stack printing
is performed.• Flatten the paper with your hands to straighten out the curl.
• Load the paper up side down so that the curled edges facedownward. For details about
recommended paper, see
"Recommended Paper", Paper
Specifications and Adding Paper.
• Place the cut paper on a flat surface to prevent it from curling,
and do not lean it against the
wall. For details about the proper
way to store paper, see "Paper
Storage", Paper Specifications
and Adding Paper.10. Troubleshooting
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							ProblemCauseSolutionMisfeeds occur frequently.The tray's side or end fences
may not be set properly.• Remove the misfed paper. For details about removing jammed
paper, see "Removing Jammed
Paper", Troubleshooting.
• Check that the side or end fences are set properly. Also, check that
the side fences are locked. For
details about setting the side and
end fences, see "Changing the
Paper Size", Paper Specifications
and Adding Paper.Misfeeds occur frequently.Copy paper size setting is
not correct.• Remove the misfed paper. For details about removing jammed
paper, see "Removing Jammed
Paper", Troubleshooting.Misfeeds occur frequently.There is a foreign object on
the output tray.• Remove the misfed paper. For details about removing jammed
paper, see "Removing Jammed
Paper", Troubleshooting.
• Do not place anything on the output tray.Misfeeds occur when
printing to envelopes.The envelopes are curled.Make sure you fully flatten curled
envelopes before you load them. Do
not stack envelopes over the specified
limit for the paper tray. If misfeeds still
occur after the envelopes have been
flattened, load envelopes on the tray
one at a time and print them
individually. For details about how to
load envelopes, see "Envelopes",
Paper Specifications and Adding
Paper.When You Have Problems Operating the Machine
151  
						

							ProblemCauseSolutionWhen printing to envelopes,
the envelopes may be fed in
together, or the envelopes
may not be fed.The envelopes are curled.Make sure you fully flatten curled
envelopes before you load them. Do
not stack envelopes over the specified
limit for the paper tray. If misfeeds still
occur after the envelopes have been
flattened, load envelopes on the tray
one at a time and print them
individually. For details about how to
load envelopes, see "Envelopes",
Paper Specifications and Adding
Paper.Cannot print in duplex
mode.You have selected a paper
tray that is not set for duplex
printing.Change the setting for "Apply Duplex"
in "Tray Paper Settings" to enable
duplex printing for the paper tray. For
details about setting "Apply Duplex",
see "Tray Paper Settings", Connecting
the Machine/ System Settings.Cannot print in duplex
mode.You have selected a paper
type that cannot be used for
duplex printing.In "Tray Paper Settings", select a paper
type that can be used for duplex
printing. For details about setting
"Paper Type", see "Tray Paper
Settings", Connecting the Machine/
System Settings.The machine does not turn
off in 7 minutes after the
main power is turned off.The machine cannot perform
the shutdown procedure.Repeat the shutdown procedure. If the
machine does not turn off, contact your
service representative.An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.The Address Book cannot be
changed while you delete
the multiple stored
documents.Wait a while, and then retry the
operation.10. Troubleshooting
152  
						

							ProblemCauseSolutionCannot use Web Image
Monitor to print documents
stored in Document Server.When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.• For details about specifying print volume limits, see Security Guide.
• To view the status of a print job, see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".The function does not run or
cannot be used.If you cannot carry out your
job, it may be that the
machine is being used by
another function.Wait until the current job is completed
before trying again.
For details about Function
Compatibility, see "When Multiple
Functions Cannot Be Executed
Simultaneously", Troubleshooting.The print image is not
properly positioned on the
paper.• The machine has not detected the paper
type and/or width
correctly.
• The print position is not aligned properly.Contact the machine administrator or
your service representative.
• There are times when images might not turn out as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper,see page 134 "Recommended Paper Sizes and Types".
When Multiple Functions Cannot Be Executed Simultaneously
If you cannot carry out your job, it may be that the machine is being used by another function.
Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
For details about Function Compatibility, see "Function Compatibility", Troubleshooting.
When You Have Problems Operating the Machine
153   
						

							Messages Displayed When You Use the Copy/
Document Server Function
• If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see page 134"Recommended Paper Sizes and Types".
MessageCauseSolution"Cannot delete the folder
because it contains files with
passwords. Delete the files
with passwords, or please
contact the file
administrator."The folder cannot be deleted
because it contains a locked
original.Unlock the locked original to delete it.
For details about locked files, see
Security Guide."Cannot display preview of
this page."The image data may have
been corrupted.Press [Exit] to display the preview
screen without a thumbnail.
If the selected document contains
several pages, press [Switch] on the
"Display Page" area to change the
page, and then a preview of the next
page will appear."Check paper size."An irregular paper size is
set.If you press [Start], the copy will start
using the selected paper."Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."The number of pages the
user is permitted to copy has
been exceeded.For details about how to check the
number of copies available per user,
see Security Guide."File being stored exceeded
max. number of pages per
file. Copying will be
stopped."The scanned originals have
too many pages to store as
one document.Press [Exit], and then store again with
an appropriate number of pages.10. Troubleshooting
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							MessageCauseSolution"Maximum number of sets is
n."
("n" is replaced by a
variable.)The number of copies
exceeds the maximum copy
quantity.You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy/ Document
Server."Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
("n" is replaced by a
variable.)The number of scanned
originals exceed the number
of pages that can be stored
in memory.Press [Print] to copy scanned originals
and cancel the scanning data. Press
[Clear Memory] to cancel the scanning
data and not copy."Press [Continue] to scan
and copy remaining
originals."The machine checked if the
remaining originals should
be copied, after the scanned
originals were printed.Remove all copies, and then press
[Continue] to continue copying. Press
[Stop] to stop copying."The selected folder is
locked. Please contact the
file administrator."An attempt was made to edit
or use a locked folder.For details about locked folders, see
Security Guide.
• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
remaining originals. In this case, the resulting sorted pages will not be sequential. For details about Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server.
Messages Displayed When You Use the Copy/Document Server Function
155   
						

							Messages Displayed When You Use the
Facsimile FunctionMessageCauseSolution"Cannot find the specified
path. Please check the
settings."The name of the computer or
folder entered as the
destination is wrong.Check that the computer name and the
folder name for the destination are
correct."Error occurred, and
transmission was
cancelled."• Original jammed during Immediate Transmission.
• A problem occurred in the machine, or noise
occurred on the
telephone line.Press [Exit], and then send the
documents again."Functional problem
occurred. Stopped
processing."The power was turned off
while the machine was
receiving a document by
Internet Fax.Even if you turn on the power
immediately, depending on the mail
server, the machine might not be able
to resume receiving the Internet Fax if
the timeout period has not expired.
Wait until the mail server's timeout
period has expired, and then resume
receiving the Internet Fax. For details
about receiving the Internet Fax,
contact your administrator."Functional problems with
facsimile. Data will be
initialized."There is a problem with the
fax.Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used."Memory is full. Cannot
scan more. Transmission will
be stopped."The memory is full.If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages."Put original back, check it
and press the Start key."Original jammed during
Memory Transmission.Press [Exit], and then send the
documents again.10. Troubleshooting
156  
						

							MessageCauseSolution"Some page(s) are near
blank."The first page of the
document is almost blank.The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax.
• Settings that can be confirmed in System Settings or Fax Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web
Image Monitor, see Web Image Monitor Help.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, prompting you to add paper. If there is paper left in the other trays, you can receive documents as
usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.
When Network Setting Problems Occur
MessageCauseSolution"Check whether there are
any network problems."
[13-10]The alias telephone number
you entered is already
registered on the gatekeeper
by another device.• Check that the correct alias phone number is listed in [H.323
Settings] of [Fax Features]. For
details about H.323 Settings, see
"Initial Settings", Fax.
• For details about network problems, contact your
administrator."Check whether there are
any network problems."
[13-11]Cannot access gatekeeper.• Check that the correct gate keeper address is listed in [H.323
Settings] of [Fax Features]. For
details about H.323 Settings, see
"Initial Settings", Fax.
• For details about network problems, contact your
administrator.Messages Displayed When You Use the Facsimile Function
157   
						

							MessageCauseSolution"Check whether there are
any network problems."
[13-17]User name registration is
refused by SIP server.• Correct that the correct SIP Server IP Address and SIP User Name
are listed in [SIP Settings] of [Fax
Features]. For details about SIP
Settings, see "Initial Settings", Fax.
• For details about network problems, contact your
administrator."Check whether there are
any network problems."
[13-18]Cannot access SIP server.• Check that the correct SIP Server IP Address is listed in [SIP
Settings] of [Fax Features]. For
details about SIP Settings, see
"Initial Settings", Fax.
• For details about network problems, contact your
administrator."Check whether there are
any network problems."
[13-24]The password registered for
the SIP server is not the same
as the password registered
for this machine.For details about network problems,
contact your administrator."Check whether there are
any network problems."
[13-25]In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.• Check that IPv4 in [Effective Protocol] is set to "Active" in
[System Settings]. For details
about effective protocol, see "Interface Settings", Connecting
the Machine/ System Settings.
• Check that the correct IPv4 address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings.
• For details about network problems, contact your
administrator.10. Troubleshooting
158