Ricoh Mp 4002 User Guide

Problem
Causes Solutions
"Authentication has failed."
appears. The entered login user name
or login password is not
correct.For details about the correct login user
name and login password, see
Security Guide .
"Authentication has failed."
appears. The machine cannot perform
authentication.For details about authentication, see
Security Guide .
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name. The logged...

Problem
Causes Solutions
Misfeeds occur frequently. The tray's side or end fences may not be set properly. • Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Check that the side or end fences
are set properly. Also, check that
the side fences are locked. For
details about setting the side and
end fences, see "Changing the
Paper Size", Paper Specifications
and Adding Paper .
Misfeeds occur frequently. Paper of undetectable...

Problem
Causes Solutions
Cannot print in duplex
mode. You have selected a paper
type that cannot be used for
duplex printing.In [Tray Paper Settings], select a paper
type that can be used for duplex
printing. For details about the paper
types that can be used, see "Duplex
Copying", Copy/ Document Server .
"Following output tray is full.
Remove paper." appears. The output tray is full. Remove paper from the output tray to
resume printing. If paper is destined for
the finisher shift tray,...

Problem
Causes Solutions
Cannot use Web Image
Monitor to print documents
stored in Document Server. When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled. • For details about specifying print
volume limits, see Security Guide .
• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print...

When Messages Are Displayed on the Control
Panel
Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. For details about recommended paper, see p.138
"Recommended Paper Sizes and Types".
• For messages that are not listed here, see p.157 "When You...

Message
Causes Solutions
"Cannot punch this paper
size." The Punch function cannot
be used with paper size
selected.For details about paper, see
"Specifications for Punch Unit (Finisher
SR3120, Booklet Finisher SR3110)",
Maintenance and Specifications .
"Cannot staple paper of this
size." The Staple function cannot
be used with paper size
selected.Select a proper paper size. For details
about paper, see "Specifications for
Finisher SR3090", "Specifications for
Finisher...

Message
Causes Solutions
"Maximum number of sets is
n."
(A figure is placed at n.) The number of copies
exceeds the maximum copy
quantity.
You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy/ Document
Server .
"Original(s) is being
scanned for a different
function." A function of the machine
other than the Copier
function is being used...

Message
Causes Solutions
"Stapling capacity
exceeded." The number of sheets per set
is over the staple capacity.Check the stapler capacity. For details
about the stapler capacity, see
"Specifications for Finisher SR3090",
"Specifications for Finisher SR3120",
or "Specifications for Booklet Finisher
SR3110", Maintenance and
Specifications .
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted." You...

remaining originals. In this case, the resulting sorted pages will not be sequential. For details about
Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server
.
Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions.
• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can
also be confirmed from Web Image Monitor. For details about...

Message
Causes Solutions
"Check whether there are
any network problems."
[13-17] Registering of user name is
rejected by SIP server.
• Correct that the correct SIP Server
IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-18] Cannot access SIP server.
• Check that the...