Ricoh Mp 4002 User Guide

Message
Causes Solutions
"XXX cannot be YYY
because the PDF Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.) The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"The PDF Digital Signature's
device certificate is invalid.
The file cannot be...

Message
Causes Solutions
"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid." The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"The destination cannot be
selected because its
certificate is not currently
valid." The user certificate
(destination certificate) has
expired.
A new user certificate...

When Messages Are Displayed on Your
Computer Screen
Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message
Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect." The entered login user
name, password, or driver
encryption key was...

Message
Causes Solutions
"Cannot detect the paper
size of the original. Specify
the scanning size." The set original was
misaligned.
• Place the original correctly.
•
Specify the scan size.
•
When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."...

Message
Causes Solutions
"Clear Misfeed(s) in ADF." A paper misfeed has occurred inside the ADF. • Remove jammed originals, and
then insert them again. For details
about jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
• When a misfeed occurs, replace
the jammed originals.
•
Check whether the originals are
suitable to be scanned by the
machine.
"Communication error has
occurred on the network." A communication error has
occurred on the network. Check whether the client...

Message
Causes Solutions
"Insufficient memory. Reduce
the scanning area." Scanner memory is
insufficient. • Reset the scan size.
•
Lower the resolution.
•
Set with no compression. For
details about the settings, see
TWAIN driver Help.
The problem may be due to the
following cause: • Scanning cannot be performed if large values are set for brightness
when using halftone or high
resolution. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan...

Message
Causes Solutions
"Scanner is in use for other
function. Please wait." A function of the machine
other than the Scanner
function is being used such
as the Copier function. • Wait for a while, and then
reconnect.
• Cancel the job that is being
processed. For example, press
[Exit], and then press the [Home]
key. Next, press the [Copier] icon
on the [Home] screen, and then
press the [Stop] key. When the
message "The Stop key has been
pressed, copying, and also other
print jobs that were...

Message
Causes Solutions
"Scanner is not available.
Check the scanner
connection status." The machine is not
connected to the network
correctly. • Check whether the machine is
connected to the network
correctly.
• Deselect the personal firewall
function of the client computer.
For details about firewall, see
Windows Help.
•
Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using...

11. Appendix
This chapter describes the trademarks.
Trademarks
Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
The Bluetooth
®
 word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Ricoh Company, Ltd. is under license.
Microsoft ®
, Windows ®
, Windows Server ®
, and Windows Vista ®
 are either registered trademarks or
trademarks...

Microsoft
®
 Windows Server ®
 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft ®
 Windows Server ®
 2008 Standard
Microsoft ®
 Windows Server ®
 2008 Enterprise
•
The product names of Windows Server 2008 R2 are as follows:
Microsoft ®
 Windows Server ®
 2008 R2 Standard
Microsoft ®
 Windows Server ®
 2008 R2 Enterprise
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any...