Panasonic UF 6300 User Manual

							Troubleshooting
141
Problem Solving
When something unusual occurs, the display may show one of the Information Codes  listed below.  These
will help you to identify and correct the problem.
Information Codes
Info. 
CodeMeaning Action page
001 Recording paper jammed when feeding from the 1st 
cassette.Remove the jammed paper. 144
002 Recording paper jammed when feeding from the 2nd 
cassette.Remove the jammed paper. 144
007 Recording paper did not completely exit from 
machine.Remove the Toner Cartridge and remove the 
jammed paper.144
010 No recording paper. Load the recording paper. 20
011 Recording Paper Cassette is not installed properly. Install the Recording Paper Cassette. --
030 Document is misfeeding. 1. Reload the document properly. 
2. Remove the document jam.
3. Adjust ADF.43
145
148
031 Document paper is too long or jammed.
Document length exceeds 2 meters.1. Reload the document properly. 
2. Remove the document jam.43
145
041 Out of toner. Replace the Toner Cartridge. 18
043 Toner is getting low.
045 Toner Cartridge is not installed. Install the Toner Cartridge. 18
060 Printer Cover is open. Close the Printer Cover. --
061 ADF Door is open.  Close the ADF Door. --
400 During initial handshake, receiving station did not 
respond or communication error occurred.1. Check with the other party.
2. Reload the document and send again.--
401 Remote station required a Receiving Password to 
receive the document.
Remote station does not have Confidential Mailbox.
Remote station requires the sending unit’s ID Number. 
(Fax Telephone Number)Check the remote station.
Program your ID Number (Fax Telephone 
Number).29
402 During initial handshake, communication error 
occurred.Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set POLLED=ON. --
404/405 During initial handshake, communication error 
occurred.Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective 
Reception mode.Check the password or the telephone number 
in One-Touch or Abbreviated station.109
111
11 2
407 No confirmation from the receiving station for the 
previous page sent.Wait a few minutes and send again. --
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again. --
410 Communication aborted by the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 78
Continued on the next page...
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Information Codes
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 78
415 Polling transmission error. Check the polling password. 78
416/417
418/419Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no 
command from the transmitting side.1. Remote side misdial.
2. Check with the other party.--
422/427 Interface is incompatible. Check with the other party. --
434 Communication error occurred while receiving. Check with the other party. --
436/456
490Received data has too many errors. Check with the other party. --
456 • Unit received a confidential document or was 
requested to be polled of a confidential document 
under any of following conditions.
1. Not enough space in memory to receive the 
confidential document.
2. Confidential Mailbox is full.
3. While printing received document.
• Unit was requested to relay a document.1. Print a File List and check the contents.
2. Wait until unit finishes printing.87
492/493 
494Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
501/502 Communication error occurred using the internal V.34 
Modem.Check with the other party. --
540/541 
542/543
544Communication error occurred while transmitting. 1. Reload the document and send again.
2. Check with the other party.--
550 Telephone line disconnected. Check with the other party. --
554/555 Communication error occurred while receiving. Check with the other party. --
580 Sub-address transmission to a unit that has no Sub-
address function.Check the remote station. 122
581 Sub-address Password transmission to a unit that has 
no Password Sub-address function.Check the remote station. 122
623 No document loaded on the ADF. Reload the document and send again. --
630 Redial was not successful due to a busy line. Reload the document and send again. --
631 During dialling, STOP was pressed. Reload the document and send again. --
634 Redial was not successful due to no response from 
the called station or wrong number dialled.
Note: If busy tone was not detected, the machine will 
only redial once.Check the telephone number and send again. --
638 Power failure occurred during the communication. Check the power cord and plug. 17
800/816
825Unit was requested to relay a document or 
Confidential Communication but has no capability.Check with the other party. --
Info. 
CodeMeaning Action page
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							Troubleshooting
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Problem SolvingNOTE1. After identifying the problem and verifying the recommended action, if the information Codes 
keep reoccuring or if you need help on Information Codes that appear on your machine but are 
not listed above, please contact your local Panasonic Authorized Dealer. 815 Mailbox is full. Install Optional Flash Memory Card. --
870 Memory overflow occurred while storing documents 
into memory for transmission.Transmit documents without storing into 
memory.57
Info. 
CodeMeaning Action page
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							Troubleshooting
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If the recording paper becomes jammed in the machine, the display will show an Information Code 001, 
002, 007 or 008.
NOTE1. The Recording Paper Jam message display is reset only by opening and closing of the Printer 
Cover.
Clearing a Recording Paper Jam
To clear the jam, Info. Code 001, 002 or 008
1(1) Slide out the Paper Cassette and remove 
the Paper Cassette Cover.
(2) Remove the jammed or wrinkled paper and 
reload the recording paper into the paper 
cassette.
To clear the jam, Info. Code 007
1(1) Open the Printer Cover.
(2) Remove the Toner Cartridge.
(3) Remove the jammed paper.
Note:1 If at all possible, try removing the 
jammed paper from inside of the 
unit first (As shown in the upper 
figure) to prevent toner that has 
not been fused on the paper from 
rubbing off and dirtying the Fuser 
Roller.
2 To remove the jammed paper 
from the rear of the unit (As 
shown in the lower figure), 
remove the Recording Paper 
Tray Assembly first and gently 
pull the jammed paper straight 
out, taking care not to tear it.
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							Troubleshooting
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Problem Solving
If a document becomes jammed in the machine, the display will show the Information Code 030 or 031.
Clearing a Document Jam
To clear the jam, Info. Code 030 or 031
1(1) Open the ADF Door.
(2) Remove the jammed document.
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							Troubleshooting
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If the receiving party reports that the received documents were black, or contained black lines, try making a 
copy on your unit to verify.  If the copy is black or has black lines, the document Scanning Area is probably 
dirty and must be cleaned.
Cleaning the Document Scanning Area
To clean the Scanning Area
1Open the ADF Door.
2Wipe the Scanning Area gently with a soft 
cloth gauze moistened with ethyl alcohol.  Be 
sure to use a clean cloth as the scanning area 
can be easily scratched.
ADF Door
Scanning Area
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							Troubleshooting
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Problem Solving
If you find toner on the back of the recording paper, the printer roller in the fuser unit is probably dirty.
NOTE1. If you have installed the optional cassette(s), load the Cleaning Charts into the upper cassette.
Cleaning the Printer Roller
To clean the Printer Rollers
1
   
1:CLEAN ROLLER?
3:PRINT ORDER FORM?
2
 
The machine will print out 3 Cleaning Charts.
Then, return to standby.
* PRINTING *
CLEANING CHARTS
3
Load the Cleaning Charts into the cassette face down.
 (See Note 1)
4
   
1:CLEAN ROLLER?
3:PRINT ORDER FORM?
5
The Machine will feed out the charts and clean the printer roller.
* CLEANING * 
PRINTER ROLLER
78
11

HOW TO LOAD THE CLEANING CHARTS
1.REMOVE THE PAPER CASSETTE
(If multiple cassette configuration, REMOVE THE UPPER PAPER CASSETTE)
2.SET THESE 3 CLEANING CHARTS IN THE CASSETTE FACE DOWN
3.RE-INSTALL THE PAPER CASSETTE
4.PRESS [FUNCTION][7][8][SET][1][2]
  TO START CLEANING
5.DISPOSE OF THE CLEANING CHARTS
*** SET THIS END TOWARDS THE FRONT, FACE DOWN ***
78
12
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If document misfeeding occurs frequently, we suggest you adjust the ADF.
Adjusting the Automatic Document Feeder (ADF)
To adjust the ADF
1Slide the Pressure Adjusting Lever to the 
desired position depending on the condition.
Position Condition
To prevent no-feed trouble
Standard position
To prevent multiple-feed trouble1
2
3
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							Troubleshooting
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Problem Solving
The Verification Stamp contains ink.  When the stamp mark appears faded or is hard to see, the stamp 
should be replaced or refilled with ink.
NOTE1. Please contact your local Panasonic dealer to purchase a new stamp. (See page 154) 
Verification Stamp for order number.
Ve r i f i c a t i o n  Sta m p
To  remove the stamp
1Open the ADF Door.
2(1) Remove by pulling the Stamp Assembly 
upward.
(2) Remove the Stamp. Replace the stamp 
with a new one.
ADF Door
2
1
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2.If you do not hear a dial tone through the telephone connected to the machine or if 
the telephone does not ring (No automatic receive).
NOTE1. The shape of the telephone line cable and power cord may differ according to regulations and 
specifications in the specific country.
Checking the Telephone Line
1Unplug the Telephone Line Cable from the 
telephone jack that was supplied by the 
telephone company.
2Plug a different regular telephone into the 
same telephone jack.
3Check for dial tone through the handset.  If 
there is still no dial tone, report the problem to 
your local telephone company.
or
Call from another telephone to this number.  If 
the telephone does not ring, report the 
problem to your local telephone company.
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