Panasonic Kx Ta824 Feature Manual

							1.1 General Features
Feature Manual 51
Operating Manual References
1.3.32 Conference, Unattended
3.1.3 Flexible Button Assignment—Conference button
1.1.35 Confirmation Tone
Description
At the end of a feature operation, the PBX confirms the success of the operation by sending a confirmation 
tone to the extension user.
Conditions
 It is possible to eliminate confirmation tone 3 (except for Call Hold Retrieve with the Feature Number) 
through system programming (  [117] Call Pickup Tone, [105] Conference Tone, [106] External Pager 
Access Tone).
Programming Manual References
[PT Programming]
[105] Conference Tone
[106] External Pager Access Tone
[117] Call Pickup Tone
[PC Programming]
9.1.11 Detail [1-10]—Extension—External Pager Access Tone, Extension—Call Pickup Tone, Conference—
Conference Tone
Feature Manual References
2.2.1 Tones/Ring TonesType Description
Tone 1Sent when the setting is accepted, or sent when the Extension Lock feature is 
set or canceled.
Tone 2Sent when the new setting is identical to the previous one, or sent when certain 
features are successfully performed or accessed (e.g., Call Hold, Automatic 
Callback Busy).
Tone 3Sent before a conversation is established when accessing the following features:
 Call Pickup
 Call Hold Retrieve with the Feature Number
 Conference
 Paging/Paging Answer 
						

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52 Feature Manual
1.1.36 Consultation Hold
Description
When an extension user is on a call and performs Call Transfer (  1.1.25 Call Transfer—To Extension, 
1.1.26 Call Transfer—To Outside (CO) Line), Call Splitting (  1.1.24 Call Splitting), or tries to establish a 
conference call (  1.1.33 Conference, 1.1.34 Conference, Unattended), the call is automatically placed on 
consultation hold. When the operation is completed or canceled, the consultation hold is released.
Feature Manual References
1.1.24 Call Splitting
1.1.25 Call Transfer—To Extension
1.1.26 Call Transfer—To Outside (CO) Line
1.1.33 Conference
1.1.34 Conference, Unattended
1.1.37 Data Line Security
Description
Once Data Line Security is set on an extension, communication between the extension and the other par ty 
is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that 
have devices such as modems, fax machines, or Voice Processing Systems (VPSs) connected to them may 
set this feature to maintain secure data transmission, by blocking tones or other interruptions during 
communication.
Programming Manual References
[PC Programming]
9.2.2 Feature settings [2-2]—Data Line Security
Feature Manual References
1.1.27 Call Waiting
1.1.50 Executive Busy Override—Extension
1.1.51 Executive Busy Override—Outside (CO) Line
Operating Manual References
1.3.33 Data Line Security
1.1.38 Dial Tone
Description
The following dial tones inform extension users about features activated on their extensions: 
						

							1.1 General Features
Feature Manual 53
Feature Manual References
2.2.1 Tones/Ring Tones
1.1.39 Dial Type Selection
Description
The dialing mode can be selected for each outside (CO) line through system programming (  [401] Dial 
Mode) regardless of the originating extension (dependent on the contract with the telephone company).Type Description
Tone 1A normal dial tone is heard when none of the features listed for dial tones 2 
through 5 have been set.
Tone 2Heard when any of the following features is set.
 Absent Message
 Background Music (BGM) (for proprietary telephones [PTs] only)
 Call Forwarding (FWD)
 Call Pickup Deny
 Data Line Security
 Do Not Disturb (DND)
 Extension Lock
 Hot Line (for single line telephones [SLTs] only)
 Message Waiting (for PTs only)
 Remote Extension Lock
 Timed Reminder
Tone 3Heard when any of the following features is performed.
 Account Code Entry
 Answering a call from Timed Reminder 
 Going off-hook with an SLT that has messages waiting
Tone 4Heard when going off-hook if new voice messages have been recorded (Built-in 
Voice Message [BV]).
Tone 5Heard when going off-hook if the remaining voice message recording time is less 
than 5 minutes or if 125 voice messages have been recorded (Built-in Voice 
Message [BV]).
Mode Description
DTMF (Dual Tone Multi-
Frequency)Numbers dialed by an extension user are transmitted to the outside (CO) 
line using tones. If this PBX is installed behind an existing host PBX, 
select this mode as necessary. If your telephone company or a host PBX 
can receive both DTMF and Pulse signals but the contract specifies 
DTMF lines, select this mode.
Pulse (Rotary)Numbers dialed by an extension user are transmitted to the outside (CO) 
line using pulses. 
						

							1.1 General Features
54 Feature Manual
Conditions
Automatic Configuration for Outside (CO) Line Type
The dialing mode of connected outside (CO) lines is automatically assigned after restarting the PBX 
using the System Clear Switch or through system programming (  [999] System Data Clear). No 
system programming in [401] Dial Mode and [402] Pulse Speed is required unless the dialing mode of 
the connected outside (CO) lines is Call Blocking. If your telephone company can receive both DTMF 
and Pulse signals, the PBX selects an outside (CO) line type according to the following priority:
DTMF   Pulse (High)   Pulse (Low) 
 The pulse rate for outside (CO) lines that have been set to Pulse or Call Block mode (  [401] Dial 
Mode) should be selected depending on your telephone company or a host PBX. There are 2 pulse 
rates: Low (10 pps) and High (20 pps) (  [402] Pulse Speed).
Programming Manual References
[PT Programming]
[119] Redialing after Pulse to Tone Conversion
[401] Dial Mode
[402] Pulse Speed
[999] System Data Clear
[PC Programming]
8.4 System Data Clear
9.1.11 Detail [1-10]—CO—Redialing after Pulse to Tone Conversion
9.3.3 Detail [3-3]—Dial Mode, Pulse Speed
Feature Manual References
1.1.5 Automatic Configuration for Outside (CO) Line Type
1.1.104 Pulse to Tone Conversion
1.1.40 Direct In Line (DIL)
Description
Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line 
carrying the call. Each outside (CO) line can have a different destination for each time service mode. 
[Programming Example]
The table can be programmed for each outside (CO) line.Call BlockingIf your telephone company or a host PBX can receive both DTMF and 
Pulse signals but the contract specifies Pulse lines, select this mode. 
When dialing with a touch-tone telephone, only Pulse signals will be sent 
to the telephone company. Mode Description 
						

							1.1 General Features
Feature Manual 55
In this example:
If an outside (CO) line call is received on outside (CO) line 1:
a)In day mode: Direct In Line (DIL) distribution is assigned. The call is routed to its DIL destination, 
extension 101.
b)In lunch/night mode: DIL distribution is assigned. The call is routed to its DIL destination, extension 
102.
Conditions
 To use this feature, DIL must be selected as the distribution method for the desired outside (CO) line 
port. When Normal is selected, an incoming outside (CO) line call is received at the extensions 
assigned in [408-410] Flexible Ringing—Day/Night/Lunch.
 This outside (CO) line can be used by multiple extension users to make calls, but can only be used by 
a single extension to receive calls. 
 If a DIL destination is an extension within an extension group that has enabled the Idle Extension 
Hunting feature and it is busy, the Idle Extension Hunting feature becomes active (  1.1.67 Idle 
Extension Hunting).
Programming Manual References
[PT Programming]
[408-410] Flexible Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[PC Programming]
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.67 Idle Extension Hunting
1.1.114 Time ServiceOutside (CO) Line No.Distribution method and destination*
Day Lunch Night
1 DIL 101 DIL 102 DIL 102
2 DIL 103 DIL 103 DIL 103
(Cont.): ::::::
: ::::::
8 Normal – Normal – Normal –
*  [414-416] CO Line Mode—Day/Night/Lunch 
						

							1.1 General Features
56 Feature Manual
1.1.41 Direct Inward System Access (DISA)
Description
Direct Inward System Access (DISA) allows outside callers to be connected to their desired PBX 
destinations without the use of the operator. Callers can listen to a DISA outgoing message (OGM) 
instructing them as to which numbers to dial to be connected to the person or department they would like 
to speak with. DISA can also give PBX users access to PBX features, such as making outside (CO) line 
calls, when they are outside the office.
This DISA OGM can guide callers and allow them to:
 Call an extension by dialing the extension number.
 Call another outside party via the outside (CO) lines of the PBX.
 Access the desired extension simply by dialing a single-digit number (DISA Automated Attendant 
[AA] number) using DISA AA service.
DISA OGM
When a call arrives on a DISA line, callers will hear a DISA OGM or a short beep. When the DISA AA service 
is active, this DISA OGM will direct callers to dial the appropriate digit (DISA AA number) to be connected 
to a specified destination. To access other PBX features, such as making intercom or outside (CO) line calls, 
the caller may dial the appropriate numbers while the DISA OGM is playing. 
An extension assigned as the operator or manager extension can record a DISA OGM (  1.1.88 Outgoing 
Message (OGM) for DISA).
DISA AA Service
DISA AA service allows a caller to dial a single-digit number (DISA AA number) and be connected to the 
desired party automatically. The PBX can store up to 10 destinations that can be called by dialing a DISA 
AA number (0–9) for each DISA OGM (  [501] DISA Built-in AA). These destinations can be an extension 
number (  [009] Extension Number), an extension group number (  [600] Extension Group), or the DISA 
AA number of a 3-level DISA OGM (  [540-549] 3-level AA Assignment). 
During or after the DISA OGM announcement (  [505] DISA Wait Time after OGM), or after a short beep 
(  [515] Intercept Time for Internal DISA), the caller may dial a DISA AA number as directed by the DISA 
OGM (e.g., Press 1 to speak to Sales. Press 2 to speak to Support.). 
Each DISA AA number directs the call to a preprogrammed location. 
Since DISA AA numbers are single digits, if the caller dials a second digit within a preprogrammed time 
period (  [517] DISA AA Wait Time), DISA AA service will be bypassed because the PBX will assume the 
caller is trying to access a specific feature.
When the DISA AA service is used, Incoming Dial Mode must be set to With AA through system 
programming (  [500] DISA Incoming Call Dial Mode). When With AA is selected, the PBX regards caller-
dialed digits 0 through 9 as DISA AA numbers. If no destination is assigned to 9 or 0, the PBX regards 
the number (9/0) as the Automatic Line Access number or Operator Call number. 
						

							1.1 General Features
Feature Manual 57
[Programming Example: 1-level (DISA) AA Table] 
In order for a caller to be able to access Mike Smith (extension 102) using 1-level (DISA) AA, program as 
follows:
[Programming Example: 3-level AA Table] 
In order for a caller to be able to access Mike Smith of the Software Support Team (extension 102) using 3-
level AA, program as follows:Outside (CO) Line No.Distribution method*
1
Day Lunch Night
1, 2 DISA OGM1 DISA OGM1 DISA OGM1
3–8 Normal Normal Normal
DISA AA No. for 1-level AA*
2
0123456789
–Mike 
Smith 
(102)Extn. 
103Extn. 
104Extn. 
105Extn. 
106Extn. 
107Extn. 
108Extn. 
Group 1–
*
1 [414-416] CO Line Mode—Day/Night/Lunch
*
2 [501] DISA Built-in AA
Outside (CO) Line No.Distribution method*
1
Day Lunch Night
1–4 DISA OGM1 DISA OGM2 DISA OGM3
5–8 Normal Normal Normal 
						

							1.1 General Features
58 Feature Manual
In this example:
1)After or while listening to the AA first-level DISA OGM (e.g., Press 1 to speak to Sales. Press 2 to 
speak to Service. Press 3 to speak to Support.), caller dials a DISA AA number, 3, as directed 
by the DISA OGM.
2)Next, the AA second-level DISA OGM (e.g., Press 1 to speak to Hardware Team. Press 2 to speak 
to Software Team.) directs the caller to dial another DISA AA number. The caller dials 2. 
3)Finally, the AA third-level DISA OGM (e.g., Press 1 to speak to Mike Smith. Press 0 to speak to 
the Operator.) directs the caller to dial a DISA AA number, 1, to be connected to a specified 
destination, extension 102. 
Note
When the type of a destination from 2–level AA or 3–level AA to another setting is changed, any 
associated DISA OGM will also be cleared. In addition, any items within the AA menu being removed 
will also be removed. *
1 [414-416] CO Line Mode—Day/Night/Lunch
*
2 [501] DISA Built-in AA
*
32-level AA: Select 3-level AA for AA number 3 in [501] DISA Built-in AA
*
4 [540-549] 3-level AA Assignment
*
53-level AA: Select 3-level AA for second AA number 2 and for third AA number   
in the [543] of [540-549] 3-level AA Assignment
*
6Mike Smith (102): Select Jack 02 for second AA number 2 and for third AA 
number 1 in the [543] of [540-549] 3-level AA Assignment
DISA AA No.*2
123 04
Extn. 
Group 1Extn. 
Group 22-level 
AA
*3–
5
–
6
–
7
–
8
–
9
–
1-level AA
2-level AA
–
DISA AA No.*4
123 0456
Extn. 
Group 33-level 
AA
*5Extn. 
Group 4––– –
3-level AA
DISA AA No.*4
123 0456
Mike 
Smith
(102)
*6– –– –– Extn. 
101 
						

							1.1 General Features
Feature Manual 59
DISA Busy Mode
If the destination of a DISA call is busy, the call will be redirected to an idle extension (  [100] Hunting 
Group Set) in the destinations idle extension hunting group (  1.1.67 Idle Extension Hunting). If no 
extension in the group is available, or if the destination of the DISA call is not a member of an idle extension 
hunting group, the call will be handled in one of the following ways, according to system programming (  
[506] DISA Busy Mode):
a)Disconnect: The caller hears a busy tone and the call is disconnected.
b)Call Waiting: The called extension hears a call waiting tone if the extension has set Call Waiting.
c)DISA: The following procedure is performed:
1)If the assigned DISA OGM (busy message) has been recorded, the caller hears the DISA 
OGM (e.g., The party you called is unavailable...). If the assigned DISA OGM has not been 
recorded, the caller hears a busy tone and the call is disconnected.
2)After the busy message has been played, the DISA OGM that was sent before the busy 
message is sent to the caller again.
3)The PBX waits for the caller to enter a new destination. In this case, the PBX does not accept 
any Outside (CO) Line Access number regardless of the security type.
If the destination is a member of a DISA ring group, DISA Busy Mode will not function for the call. The PBX 
regards it as unanswered.
DISA Intercept Mode
If the destination of a DISA call does not answer the call within a preprogrammed time period (  [508] DISA 
Ring Time before Intercept), the call will be handled in one of the following ways, according to system 
programming (  [507] DISA Intercept Mode):
a)Disconnect: The call is disconnected. 
b)Intercept: The call is redirected to preprogrammed intercept destinations in the following priority: 
[438-440] DISA IRNA to BV—Day/Night/Lunch   [408-410] Flexible Ringing—Day/Night/Lunch 
This is useful for business calls. For example, the call can be forwarded to the operator, a Voice 
Processing System (VPS) or Built-in Voice Message (BV) automatically.
DISA No Dial Mode
If the PBX does not receive either DTMF (Dual Tone Multi-Frequency) signals or a fax (CNG) tone within a 
preprogrammed time period (  [505] DISA Wait Time after OGM), or if the PBX does not receive DTMF 
signals within a preprogrammed time period (  [515] Intercept Time for Internal DISA), the call will be 
handled in one of the following ways, according to system programming (  [510] DISA No Dial Mode): 
a)Disconnect: The call is disconnected.
b)Intercept: The call is redirected to preprogrammed intercept destinations in the following priority: 
[438-440] DISA IRNA to BV—Day/Night/Lunch   [408-410] Flexible Ringing—Day/Night/Lunch
DISA Security Mode
Security can be enabled for the PBX to control the types of calls that can be made by callers using DISA. 
When the DISA security mode is set to All Security or Trunk Security (  [511] DISA Security Mode), a 
caller is required to enter a DISA security code (  [512] DISA Security Code) before making intercom and 
outside (CO) line calls, or outside (CO) line calls only, respectively. The DISA security code and the number 
of digits required for the DISA security code (  [530] DISA Security Code Digits) can be assigned by the 
manager. After entering a DISA security code, if the code is the same as one of the preprogrammed security 
codes, the caller will hear a short beep. It is possible to eliminate the tone through system programming (  
[518] DISA Tone after Security Code).
If the DISA security code is entered incorrectly 3 times when using DISA, a reorder tone will be sent to the 
caller and the call will be disconnected. 
						

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60 Feature Manual
 Permitted
Outside-to-Outside (CO-to-CO) Line Calls through DISA
DISA callers can use DISA to make outside (CO) line calls when allowed by the DISA security mode. 
If a call between 2 outside parties is established via DISA, the length of the call can be limited to a 
preprogrammed duration (  [205] CO-to-CO Line Call Duration). A timer will activate when the call is 
connected, and a warning tone will be heard 15 seconds before the timer expires. When the timer expires, 
the call is disconnected (  1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration). 
To detect the end of an outside-to-outside (CO-to-CO) line call, Calling Party Control (CPC) Signal Detection 
can be assigned through system programming (  [420] CPC Signal Detection—Incoming, [421] CPC 
Signal Detection—Outgoing).Security Mode Intercom Calls Outside (CO) Line Calls
All Security
Tr u n k  S e c u r i t y
No Security