Panasonic Kx Ta824 Feature Manual

							1.1 General Features
Feature Manual 31
Feature Manual References
1.1.15 Call Hold
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.17 Call Hold Retrieve
1.1.18 Call Log, Incoming
Description
When a call containing Caller ID information is received by an extension, the information is shown on the 
telephone display, notifying the extension user of the callers identity. 
This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed 
later or used to call that caller back.
There are 2 types of call log areas available in the PBX. One is the personal area, which stores logs of calls 
received by each extension when a call arrives at a certain proprietary telephone (PT). 
The other is the common area, which stores a log of calls arriving at multiple PTs or via the Intercept Routing 
feature. Caller ID information can be logged by the following methods:
 Logged automatically when no one answers calls.
 Logged automatically if an extension user presets logging of the callers information when 
answering calls.
 Logged manually by pressing the Caller ID Indication button during a conversation.
 Logged automatically when a caller leaves a voice message (  1.1.8 Built-in Voice Message (BV))
[Example]
*1 If the Call Waiting Caller ID feature is enabled for one or more outside (CO) lines (  [913] Call 
Waiting Caller ID Assignment), the sequence number such as 002: will be deleted and subsequent 
information (Callers number, etc.) will be moved to the left side of the display.
*2 New is displayed for call records that have not previously been viewed; 
Old is displayed for call records that have previously been viewed. 
Both new and old call records are stored in each personal and common area.
Personal
Common
Caller ID Indication buttons
--- Date and time of call
--- Callers name 
--- Callers number 
Personal
Common
Caller ID Selection buttons
New:002 Old:001--- Status*2 & number of logged calls
002:JOHN WHITE
002: 0011223344
002: May15 10:23A
If the information is stored in record 002*1, 
						

							1.1 General Features
32 Feature Manual
Conditions
Hardware Requirement: An optional Caller ID card for outside (CO) lines 4–8.
Caller ID Indication—Personal/Common Button
A flexible CO button can be customized as a Caller ID Indication—Personal/Common button, and will 
indicate the status of the Incoming Call Log for the extension, as shown below.
The Caller ID Indication—Personal/Common button will alert an extension user to any missed 
(unanswered) calls. 
The Caller ID Indication—Personal/Common button is also used to store the information of an incoming 
call during a conversation, and to view caller information while on-hook and then call back a caller.
If a Caller ID Indication—Common button is not assigned to any PT, the calls will be logged in the 
personal area of the PT that is connected to the lowest-numbered jack, and its Caller ID Indication—
Personal button light will turn red. 
Caller ID Selection—Personal/Common Button
A flexible CO button can be customized as a Caller ID Selection—Personal/Common button. The Caller 
ID Selection—Personal/Common button is used to display the number of logged calls while on-hook, 
to display and cycle through the information of an incoming call during a conversation, while receiving 
a call, or while viewing caller information, and to inform an extension user that the personal or common 
area call log is full. The user may also change the displayed information by pressing the # key instead 
of the Caller ID Selection—Personal/Common button while receiving a call, or while viewing caller 
information.
 It is programmable whether the user can view call logs stored in the common area or not (  [909] 
Common Area Call Log Check). If this program is enabled, the Caller ID Indication—Common button 
and Caller ID Selection—Common button can be assigned.
Incoming Call Log Memory
The total number of incoming calls that can be logged by the PBX is limited (  2.1.1 Capacity of 
System Resources). When a call log is full (personal area: 20 calls, common area: 300 calls), the Caller 
ID Selection—Personal/Common button light will turn red. When a caller leaves a voice message, it is 
automatically linked to the Caller ID information in the Incoming Call Log. Up to 125 voice messages 
per BV resource are stored separately from the Incoming Call Logs mentioned above.
It is possible for an extension user (or the operator/manager) to select whether the oldest call in the 
personal area (or common area) will be replaced each time a call is received, or whether the new call 
information will be discarded, by entering the 21st Incoming Call Logged in the Personal Area (or 301st 
Incoming Call Logged in the Common Area) feature number. 
Caller records for all call logs of an extension are numbered sequentially as they are received, 
regardless of which call log the information is stored in. For example, information on the first call 
received will be stored as record 001 (e.g., 001, logged in the personal area) and information on the 
second call received will be stored as record 002 (e.g., 002, logged in the common area), whether it 
is logged in the personal area, common area, or BV. 
If the call log in the personal area becomes full when the 21st call (e.g., 110, logged in the personal 
area) has been set to overwrite the oldest call (001, logged in the personal area), 
– The oldest call will be deleted and subsequent records will be moved one number down, if the 21st 
call is unanswered or if it is answered but has different information from the 20th call. 
– The 21st call will be discarded and the previous call information will stay as it is, if the 21st call is 
answered and has the same information as the 20th call.
Common area call logs function in the same way.Light pattern Status of the corresponding call log
Red  on There are new call records since the last time the call log was viewed.
Off There are no new call records in the call log, or the call log has been 
already viewed. 
						

							1.1 General Features
Feature Manual 33
 If a transferred call (unscreened) is not answered, the information is logged in the personal area of the 
final destination.
 Regardless of the telephone type being used, the recorded voice message is associated with the 
callers information.
 Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID 
Indication—Common button, a caller can leave a voice message in that personal/common message 
area and the Caller ID information, including associated voice messages will be logged.
Call Log Display Lock, Incoming
An extension user can lock the Incoming Call Log (including caller information with associated voice 
messages) stored in his or her personal area, preventing other users from viewing its contents (  
1.1.55 Extension Lock). The operator or manager can cancel the lock if the extension user forgets the 
lock code (Extension Lock—CANCEL ALL). 
The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager. 
Automatic Caller ID Number Modification 
If the PBX is programmed to automatically modify incoming telephone numbers, the modified numbers 
will be displayed when Caller ID information is checked. Extension users can also modify the incoming 
telephone numbers manually.
Initial Display Selection
If the Caller ID service provides both the number and name, the user can select which is shown first on 
the display of the PT through system programming (  [904] Caller ID Log Priority).
 While a user is viewing his or her extensions Incoming Call Log, if the caller whose information is being 
viewed also left a voice message, the Message/Ringer Lamp or the MESSAGE button light will turn on. 
The associated voice messages in that personal/common message area can be played or erased with 
the MESSAGE button or the TRANSFER button respectively.
 Even if there are message waiting indications left at a users extension, the Message/Ringer Lamp or 
the MESSAGE button light that displays notifications from the Message Waiting feature (  1.1.82 
Message Waiting) turns off while the user is viewing his or her extensions Incoming Call Log with the 
Caller ID Indication—Personal/Common button.
 If a user erases voice messages by any method (for example, by using BV or performing System Data 
Clear), the callers information is erased from the extensions Incoming Call Log simultaneously.
 Even if a caller does not leave a voice message, for example, by going on-hook while hearing a 
personal/common BV outgoing message (OGM), the information is logged in the corresponding 
Incoming Call Log (common or personal area).
 During a conversation with an extension or outside party, an extension user can transfer the call to 
another extension that has set incoming calls to be forwarded to that extensions personal message 
area, or can transfer the call to the personal message area using the Direct Message feature of BV. If 
the transferring user performs Call Transfer with Announcement, there is a chance that both parties may 
be recorded in the same message. In this case, the information of the last extension or outside party 
that recorded the message is logged in the corresponding Incoming Call Log (personal area). 
Installation Manual References
2.3.5 3-Port Caller ID Card (KX-TA82493)
Programming Manual References
[PT Programming]
[900] Caller ID
[901] Caller ID Area Code
[902] Caller ID Modification for Local Calls
[903] Caller ID Modification for Long-distance Calls 
						

							1.1 General Features
34 Feature Manual
[904] Caller ID Log Priority
[906] Caller ID SMDR Format
[907] Caller ID SMDR Printout
[909] Common Area Call Log Check
[913] Call Waiting Caller ID Assignment
[PC Programming]
9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller ID, Caller ID 
Modification—Local Area Code (for Local Call 1–5), Caller ID Modification—Removed Digits, Caller ID 
Modification—Added Number, Caller ID SMDR Format, Caller ID SMDR Printout
9.9.3 Call Log [9-3]
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.30 Caller ID
1.1.55 Extension Lock
1.1.61 Flexible Buttons
1.1.82 Message Waiting
2.1.1 Capacity of System Resources
Operating Manual References
1.3.18 Call Log, Incoming
1.3.19 Call Log Display Lock, Incoming in the Personal Area
2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL
2.1.2 Call Log Display Lock, Incoming in the Common Area
2.1.6 Remote Extension Lock
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
2.1.8 The 301st Call Log, Incoming in the Common Area Treatment
3.1.3 Flexible Button Assignment—Caller ID Indication—Personal/Common or Caller ID Selection—
Personal/Common button
1.1.19 Call Park
Description
An extension user can hold a call by placing it into a common parking zone of the PBX. A parked call can 
be retrieved by any extension user. This feature is useful when an extension user wants to hold more than 
one intercom call with a proprietary telephone (PT), or more than one intercom call or outside (CO) line call 
with a single line telephone (SLT).
Conditions
Call Park Recall
If a parked call is not retrieved within a preprogrammed time period (  [200] Hold Recall Time), a ring 
tone will be heard at the extension that parked the call. If the destination is engaged in a call when the 
timer expires, an alarm tone will be heard. 
						

							1.1 General Features
Feature Manual 35
 If a parked call is not retrieved within 30 minutes, it is automatically disconnected.
Retry
If the specified parking zone is occupied, the extension user will hear a busy tone. While hearing a busy 
tone, the user can retry by selecting another parking zone.
Programming Manual References
[PT Programming]
[200] Hold Recall Time
[PC Programming]
9.1.7 Timers [1-6]—Recall Time—Call Hold
Operating Manual References
1.3.20 Call Park
1.1.20 Call Pickup, Directed
Description
An extension user can answer a call ringing at a specific other extension by entering the Directed Call Pickup 
feature number. 
Conditions
Call Pickup applies to:
Intercom calls, outside (CO) line calls, and doorphone calls.
 Calls from Hold Recall and Camp-on Recall cannot be picked up with this feature.
 An extension user will hear a confirmation tone when he or she picks up the call with this feature. It is 
possible to eliminate the tone through system programming (  [117] Call Pickup Tone).
Programming Manual References
[PT Programming]
[117] Call Pickup Tone
[PC Programming]
9.1.11 Detail [1-10]—Extension—Call Pickup Tone
Operating Manual References
1.3.21 Call Pickup, Directed 
						

							1.1 General Features
36 Feature Manual
1.1.21 Call Pickup, Group
Description
An extension user can answer a call to an extension in the same extension group (  [600] Extension 
Group) ringing at another extension by entering the Group Call Pickup feature number. 
Conditions
Call Pickup applies to:
Intercom calls, outside (CO) line calls, and doorphone calls.
 Calls from Hold Recall and Camp-on Recall cannot be picked up with this feature.
 An extension user will hear a confirmation tone when he or she picks up the call with this feature. It is 
possible to eliminate the tone through system programming (  [117] Call Pickup Tone).
Programming Manual References
[PT Programming]
[117] Call Pickup Tone
[600] Extension Group
[PC Programming]
9.1.11 Detail [1-10]—Extension—Call Pickup Tone
9.2.11 Extension Group [2-6]—Group No.
Operating Manual References
1.3.22 Call Pickup, Group
1.1.22 Call Pickup Deny
Description
An extension user can prevent other extensions from picking up calls ringing at his or her own extension. If 
this feature is enabled, other users will hear a reorder tone when trying to pick up calls.
Programming Manual References
[PC Programming]
9.2.2 Feature settings [2-2]—Call Pickup Deny
Feature Manual References
1.1.20 Call Pickup, Directed
1.1.21 Call Pickup, Group
Operating Manual References
1.3.23 Call Pickup Deny 
						

							1.1 General Features
Feature Manual 37
1.1.23 Call Retrieving from a TAM (Telephone Answering 
Machine)
Description
An extension user can answer a call received by a preprogrammed Telephone Answering Machine (TAM) 
extension (  [611] TAM Extension).
Programming Manual References
[PT Programming]
[611] TAM Extension
[PC Programming]
9.2.1 Main [2-1]—TAM Connection
Operating Manual References
1.3.24 Call Retrieving from a TAM (Telephone Answering Machine)
1.1.24 Call Splitting
Description
An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to 
speak with the other party.
Conditions
 This feature does not apply to calls from doorphones or paging announcements.
Consultation Hold
When the extension user presses the HOLD button on a proprietary telephone (PT) or the Recall/
hookswitch on a single line telephone (SLT), the held party is automatically placed on consultation hold 
(  1.1.36 Consultation Hold).
Feature Manual References
1.1.36 Consultation Hold
Operating Manual References
1.3.25 Call Splitting 
						

							1.1 General Features
38 Feature Manual
1.1.25 Call Transfer—To Extension
Description
An extension user can transfer a call to another extension. 
The following features are available:
Call Transfer with Announcement is also known as Call Transfer—Screened.
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
One-touch Transfer
Direct Station Selection (DSS) Console users and proprietary telephone (PT) users can hold an outside 
(CO) line call and quickly transfer it to an extension by pressing the DSS button directly (  [005] One-touch 
Transfer Using a DSS Button).
A flexible CO/DSS/MESSAGE button can also be customized as a DSS button.
Conditions
Transfer Recall for Call Transfer without Announcement
If the transfer destination extension does not answer within a preprogrammed time period (  [201] 
Transfer Recall Time), the call will return to the extension that transferred the call. If there is no answer 
for 30 minutes after Transfer Recall starts, the call will be disconnected.
Camp-on Transfer for Call Transfer without Announcement
Call Transfer without Announcement is possible while hearing a busy tone, or while hearing a ringback 
tone after executing Busy Station Signaling (BSS). When the destination extension becomes idle, the 
transferred call starts ringing automatically at that extension. This is called Camp-on Transfer.
 Music, if available, is sent to the held outside party while the call is being transferred (  1.1.85 Music 
on Hold). An external audio source or tone can be selected as the Music on Hold through system 
programming (  [111] Music on Hold). 
Consultation Hold
When a transferring party presses the TRANSFER button on a PT or the Recall/hookswitch on a single 
line telephone (SLT), the transferred party is automatically placed on consultation hold (  1.1.36 
Consultation Hold).
Programming Manual References
[PT Programming]
[005] One-touch Transfer Using a DSS Button
[104] SLT Hold Mode
[111] Music on Hold
[201] Transfer Recall Time
[PC Programming]Feature Transferring method
With AnnouncementTransfer is completed after announcing the transfer to the destination 
extension party.
Without AnnouncementTransfer is completed without an announcement. 
After dialing the destination extension number and hearing a ringback 
tone or busy tone, the originator can replace the handset. 
						

							1.1 General Features
Feature Manual 39
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Recall Time—Call Transfer
9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, DSS—One-touch Transfer Using a DSS Button
Feature Manual References
1.1.36 Consultation Hold
1.1.61 Flexible Buttons
1.1.85 Music on Hold
Operating Manual References
1.3.26 Call Transfer—To Extension
3.1.3 Flexible Button Assignment—DSS button
1.1.26 Call Transfer—To Outside (CO) Line
Description
A proprietary telephone (PT) user can transfer a call to an outside party. 
The following feature is available:
Call Transfer with Announcement is also known as Call Transfer—Screened.
Conditions
 System programming determines the extensions that are able to transfer calls to an outside party (  
[606] Call Transfer to CO Line). Single line telephone (SLT) users cannot transfer calls to an outside 
party.
 Music, if available, is sent to the held outside party while the call is being transferred (  1.1.85 Music 
on Hold). An external audio source or tone can be selected as the Music on Hold through system 
programming (  [111] Music on Hold). 
Outside (CO) Line Call Duration
If an outside (CO) line call is transferred to an outside party, the call duration will be restricted by a 
system timer (  [205] CO-to-CO Line Call Duration). Both parties will hear a warning tone 15 seconds 
before the timer expires (  1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration). The extension 
that transferred the call will also hear a ring tone or an alarm tone 50 seconds before the timer expires 
(  1.1.15 Call Hold). When the timer expires, the call is disconnected unless the extension joins the 
conversation again.
 If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call 
between 2 outside par ties will be disconnected.
Consultation Hold
When a transferring party presses the TRANSFER button on a PT, the transferred party is automatically 
placed on consultation hold (  1.1.36 Consultation Hold).Feature Transferring method
With AnnouncementTransfer is completed after announcing the transfer to the destination 
outside party. 
						

							1.1 General Features
40 Feature Manual
Programming Manual References
[PT Programming]
[111] Music on Hold
[205] CO-to-CO Line Call Duration
[420] CPC Signal Detection—Incoming
[606] Call Transfer to CO Line
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
9.2.1 Main [2-1]—Transfer to CO
9.3.3 Detail [3-3]—CPC Signal Detection—Incoming
Feature Manual References
1.1.15 Call Hold
1.1.36 Consultation Hold
1.1.85 Music on Hold
1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration
Operating Manual References
1.3.27 Call Transfer—To Outside (CO) Line
1.1.27 Call Waiting
Description
A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer 
the second call either by disconnecting the current call or placing it on hold. 
If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions:
a)When an outside (CO) line call or a doorphone call is received, or
b)When another extension executes the Busy Station Signaling (BSS) feature.
If disabled, a reorder tone will be sent to the extension that executed the BSS feature.
Conditions
Data Line Security
When an extension user activates Data Line Security, Call Waiting is turned off (  1.1.37 Data Line 
Security).
Call Waiting Tone
A proprietary telephone (PT) user can select the preferred call waiting tone (Tone 1 or Tone 2) through 
personal programming (Call Waiting Tone Type Selection). For doorphone calls, Tone 1 is used as a 
call waiting tone (not changeable). Tone 2 depends on the assignments in [423] CO Line Ring Tone 
Pattern for outside (CO) line calls and [115] Extension Ring Tone Pattern for intercom calls.