Panasonic Kx Ta824 Feature Manual

							1.1 General Features
Feature Manual 21
Operating Manual References
1.3.7 Built-in Voice Message (BV)
2.1.3 Common BV Outgoing Messages
3.1.3 Flexible Button Assignment—FWD/DND, Message, or Caller ID Indication—Personal/Common button
1.1.9 Busy Station Signaling (BSS)
Description
When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a 
conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting.
Conditions
 This feature functions only if the called extension has activated Call Waiting. If it is activated, the calling 
extension user will hear a ringback tone. 
 One of 2 call waiting tones can be selected through personal programming (Call Waiting Tone Type 
Selection).
Feature Manual References
1.1.27 Call Waiting
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.8 Busy Station Signaling (BSS)
3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection
1.1.10 Call Forwarding (FWD)—SUMMARY
Description
Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, 
described below.
Mode Description
All CallsAll calls are forwarded to another extension.
Busy/No AnswerAll calls are forwarded to another extension when the extension users 
line is busy, or when the user does not answer within a preprogrammed 
time period (  [202] Call Forwarding Start Time).
Follow MeWhen an extension user fails to set this feature before leaving his or 
her desk, this feature can be set from the destination extension.
To Outside (CO) LineAll calls are forwarded to an outside party, provided this feature is 
enabled for each extension through system programming (  [607] 
Call Forwarding to CO Line). 
						

							1.1 General Features
22 Feature Manual
[Available Destinations]
Conditions
FWD/DND Button
If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be 
customized as an FWD/DND button.
[Button Status]
The FWD/DND button shows the current status as follows:
 Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status 
of the previous FWD mode or DND feature.
Programming Manual References
[PT Programming]
[202] Call Forwarding Start Time
[607] Call Forwarding to CO Line
[622] BV for Extension
[PC Programming]Destination Availability
Extension (proprietary telephone [PT]/single line 
telephone [SLT])–
Automatic Line Access no. + Phone no. Only available when FWD to Outside (CO) Line is 
enabled for the extension through system 
programming (  [607] Call Forwarding to CO Line).
Outside (CO) Line Group Access no. + Outside 
(CO) Line Group no. + Phone no.Only available when FWD to Outside (CO) Line is 
enabled for the extension through system 
programming (  [607] Call Forwarding to CO Line).
Voice Processing System (VPS)  –
Built-in Voice Message (BV) feature no. Only available when the BV feature is enabled for the 
extension through system programming (  [622] BV 
for Extension).
Light Pattern Status
Red on DND on
Slow red flashing FWD on
Off FWD/DND off
Extension
Incoming Intercom Calls/
Outside (CO) Line Calls
1. Another Extension
2. Outside Party
3. VPS
4. BV
Forwarded to: 
						

							1.1 General Features
Feature Manual 23
9.1.7 Timers [1-6]—Start Time—Call Forwarding
9.2.1 Main [2-1]—Call Forward to CO
9.2.2 Feature settings [2-2]—FWD/DND
9.8.1 Main [8-1]—BV for Extension
Feature Manual References
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
Operating Manual References
1.3.7 Built-in Voice Message (BV)
1.3.9 Call Forwarding (FWD)—SUMMARY
1.3.88 Voice Mail Integration
3.1.3 Flexible Button Assignment—FWD/DND button
1.1.11 Call Forwarding (FWD)—All Calls
Description
All calls are forwarded to another extension. 
Conditions
 This feature does not apply to calls from Hold Recall, Camp-on Recall, and Timed Reminder.
 The types of calls that are forwarded by this feature are:
 When a call is forwarded, the corresponding message waiting indication is not forwarded. The 
MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (  
1.1.82 Message Waiting).
 It is programmable whether the calls received on outside (CO) lines programmed as Normal (  [414-
416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not (  [963] Call 
Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or 
Telephone Answering Machine (TAM) and the extension has been assigned to ring with other 
extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, 
disable FWD.
 A call can only be automatically forwarded one time. In the example below, extension As calls are being 
forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a 
reorder tone and the setting is denied. If extension B has already set FWD to extension C, and 
extension A tries to set FWD to extension B, the setting is also denied.Call Type
Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls Extension, Transfer 
						

							1.1 General Features
24 Feature Manual
 The destination of an extensions forwarded calls can call or transfer calls to the original extension.
Programming Manual References
[PT Programming]
[414-416] CO Line Mode—Day/Night/Lunch
[963] Call Forwarding Selection
[PC Programming]
9.2.1 Main [2-1]—FWD Selection
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.82 Message Waiting
Operating Manual References
1.3.10 Call Forwarding (FWD)—All Calls
1.1.12 Call Forwarding (FWD)—Busy/No Answer
Description
All calls are forwarded to another extension when the extension users line is busy, or when the user does 
not answer within a preprogrammed time period (  [202] Call Forwarding Start Time).
Conditions
 This feature does not apply to calls from Hold Recall, Camp-on Recall, and Timed Reminder.
 The types of calls that are forwarded by this feature are:
Call Type
Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls Extension, Transfer
A
BC
A
BC
FWD—All Calls
Call or 
transfer a call
Original
FWD destination
Incoming
call 
						

							1.1 General Features
Feature Manual 25
 When a call is forwarded, the corresponding message waiting indication is not forwarded. The 
MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (  
1.1.82 Message Waiting).
 It is programmable whether the calls received on outside (CO) lines programmed as Normal (  [414-
416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not (  [963] Call 
Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or 
Telephone Answering Machine (TAM) and the extension has been assigned to ring with other 
extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, 
disable FWD.
 A call can only be automatically forwarded one time. In the example below, extension As calls are being 
forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a 
reorder tone and the setting is denied. If extension B has already set FWD to extension C, and 
extension A tries to set FWD to extension B, the setting is also denied.
 The destination of an extensions forwarded calls can call or transfer calls to the original extension.
No Answer Time
The length of time before calls are forwarded is programmable (  [202] Call Forwarding Star t Time).
Programming Manual References
[PT Programming]
[202] Call Forwarding Start Time
[414-416] CO Line Mode—Day/Night/Lunch
[963] Call Forwarding Selection
[PC Programming]
9.1.7 Timers [1-6]—Start Time—Call Forwarding
9.2.1 Main [2-1]—FWD Selection
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.82 Message Waiting
Operating Manual References
1.3.11 Call Forwarding (FWD)—Busy/No Answer
A
BC
A
BC
FWD—Busy/No Answer
Call or 
transfer a call
Original
FWD destination
Incoming
call 
						

							1.1 General Features
26 Feature Manual
1.1.13 Call Forwarding (FWD)—Follow Me
Description
When an extension user fails to set this feature before leaving his or her desk, this feature can be set from 
the destination extension.
Conditions
 This feature does not apply to calls from Hold Recall, Camp-on Recall, and Timed Reminder.
 The types of calls that are forwarded by this feature are:
 When a call is forwarded, the corresponding message waiting indication is not forwarded. The 
MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (  
1.1.82 Message Waiting).
 It is programmable whether the calls received on outside (CO) lines programmed as Normal (  [414-
416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not (  [963] Call 
Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or 
Telephone Answering Machine (TAM) and the extension has been assigned to ring with other 
extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, 
disable FWD.
 A call can only be automatically forwarded one time. In the example below, extension As calls are being 
forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a 
reorder tone and the setting is denied. If extension B has already set FWD to extension C, and 
extension A tries to set FWD to extension B, the setting is also denied.
 The destination of an extensions forwarded calls can call or transfer calls to the original extension.
Programming Manual References
[PT Programming]
[414-416] CO Line Mode—Day/Night/Lunch
[963] Call Forwarding SelectionCall Type
Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls Extension, Transfer
A
BC
A
BC
FWD—All Calls (Follow Me)
Call or 
transfer a call
Original
FWD destination
Incoming
call 
						

							1.1 General Features
Feature Manual 27
[PC Programming]
9.2.1 Main [2-1]—FWD Selection
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.11 Call Forwarding (FWD)—All Calls
1.1.82 Message Waiting
Operating Manual References
1.3.12 Call Forwarding (FWD)—Follow Me
1.1.14 Call Forwarding (FWD)—To Outside (CO) Line
Description
All calls are forwarded to an outside party, provided this feature is enabled for each extension through 
system programming (  [607] Call Forwarding to CO Line).
Conditions
 This feature does not apply to calls from Hold Recall, Camp-on Recall, and Timed Reminder.
 The types of calls that are forwarded by this feature are:
 A call can only be automatically forwarded one time. 
 System programming determines the extensions that can forward all intercom calls and cer tain outside 
(CO) line calls to an outside party (  [607] Call Forwarding to CO Line). These outside (CO) line calls 
must arrive on outside (CO) lines whose programming (  [414-416] CO Line Mode—Day/Night/Lunch) 
is one of the following:
a)DIL
b)DISA (only when the call is directly sent to an extension, not intercepted)
Outside (CO) Line Call Duration
If a call between 2 outside par ties is established, the call duration will be restricted by a system timer 
(  [205] CO-to-CO Line Call Duration). Both parties will hear a warning tone 15 seconds before the 
timer expires. When the timer expires, the call is disconnected (  1.1.91 Outside-to-Outside (CO-to-
CO) Line Call Duration).Call Type
Outside (CO) line calls Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls Extension, Transfer
A
BC
Extn.
Extn. Outside party 
						

							1.1 General Features
28 Feature Manual
 If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call 
between 2 outside parties will be disconnected.
Programming Manual References
[PT Programming]
[205] CO-to-CO Line Call Duration
[414-416] CO Line Mode—Day/Night/Lunch
[605] Account Code Mode
[607] Call Forwarding to CO Line
[PC Programming]
9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
9.2.1 Main [2-1]—Account Code Mode, Call Forward to CO
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration
Operating Manual References
1.3.13 Call Forwarding (FWD)—To Outside (CO) Line
1.1.15 Call Hold
Description
An extension user can put a call on hold. Any extension user can retrieve a held call.
Conditions
 Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom call and multiple 
outside (CO) line calls on hold at the same time. To hold multiple intercom calls, the user should use 
the Call Park feature (  1.1.19 Call Park). Using the Call Hold feature, a single line telephone (SLT) 
user can have either one intercom call or one outside (CO) line call on hold. To hold multiple calls, the 
user should use the Call Park feature.
 If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is 
automatically disconnected.
Music on Hold
Music, if available, is sent to the outside party on hold (  1.1.85 Music on Hold). An external audio 
source or tone can be selected as the Music on Hold through system programming (  [111] Music on 
Hold). 
 Doorphone calls cannot be put on hold.
Hold Recall
If a call on hold is not retrieved within a preprogrammed time period (  [200] Hold Recall Time), a ring 
tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when 
the timer expires, an alarm tone will be heard. If the hold recall time is set to Disable, no tone will be 
heard. Going off-hook after the hold recall time has expired automatically re-establishes the 
conversation with the call on hold. 
						

							1.1 General Features
Feature Manual 29
SLT Hold Mode
It is possible to specify how calls are held and transferred with an SLT when the Recall/hookswitch is 
pressed for less than 1000 ms. 
The following methods (  [104] SLT Hold Mode) are available:
In some cases, a call is not disconnected when an SLT user goes on-hook. Instead, the call is 
mistakenly placed on hold. After a specified time expires, the Hold Recall tone is heard. When the SLT 
user answers this, the user hears a cyclic tone (like a reorder tone). To avoid this problem, select Hold-
2 or Hold-3. In either of these modes, all calls are disconnected when going on-hook, unless the Call 
Hold feature number is entered after pressing the Recall/hookswitch.
 Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.
Programming Manual References
[PT Programming]
[104] SLT Hold Mode
[111] Music on Hold
[200] Hold Recall Time
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Recall Time—Call Hold
9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode
Feature Manual References
1.1.19 Call Park
1.1.85 Music on Hold
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.15 Call HoldMode Hold Transfer to Extension
Hold-1Pressing the Recall/hookswitch
+
Going on-hookPressing the Recall/hookswitch
+
Extension No.
Hold-2Pressing the Recall/hookswitch
+
Call Hold Feature No.
+
Going on-hookPressing the Recall/hookswitch
+
Extension No.
Hold-3Pressing the Recall/hookswitch
+
Call Hold Feature No.
+
Going on-hookPressing the Recall/hookswitch
+
Call Hold Feature No.
+
Extension No. 
						

							1.1 General Features
30 Feature Manual
1.1.16 Call Hold, Exclusive
Description
A proprietary telephone (PT) user can put a call on hold. Only the PT user who held the call can retrieve it.
Conditions
 This feature is not available on single line telephones (SLTs).
 If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is 
automatically disconnected.
Music on Hold
Music, if available, is sent to the outside party on hold (  1.1.85 Music on Hold). An external audio 
source or tone can be selected as the Music on Hold through system programming (  [111] Music on 
Hold). 
Hold Recall
If a call on hold is not retrieved within a preprogrammed time period (  [200] Hold Recall Time), a ring 
tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when 
the timer expires, an alarm tone will be heard. If the hold recall time is set to Disable, no tone will be 
heard. Going off-hook after the hold recall time has expired automatically re-establishes the 
conversation with the call on hold.
 Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.
Programming Manual References
[PT Programming]
[111] Music on Hold
[200] Hold Recall Time
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Recall Time—Call Hold
Feature Manual References
1.1.85 Music on Hold
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.16 Call Hold, Exclusive
1.1.17 Call Hold Retrieve
Description
An extension user can retrieve a call that has been put on hold at the holding extension or by another 
extension user.