Panasonic Kx Ta824 Feature Manual

							1.1 General Features
Feature Manual 11
Conditions
 An account code can be stored in Memory Dialing (One-touch Dialing, Hot Line, Personal Speed 
Dialing, System Speed Dialing, Call Forwarding (FWD) to Outside (CO) Line, etc.). In this case, the 
Account Code feature number and specified account code must be entered after the Outside (CO) Line 
Access number.
 An extension user does not need to enter an account code for incoming outside (CO) line calls.
 Even in Forced/Verify-All/Verify-Toll mode, emergency calls can be made without an account code (  
1.1.49 Emergency Call).
Programming Manual References
[PT Programming]
[310] Account Code
[601-603] TRS-COS—Day/Night/Lunch
[605] Account Code Mode
[805] SMDR Account Code
[PC Programming]
9.1.6 Account Codes [1-5]
9.1.8 SMDR [1-7]—Selection for Printing—Account Code
9.2.1 Main [2-1]—Account Code Mode
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
Feature Manual References
1.1.49 Emergency Call
1.1.81 Memory DialingMode Description
OptionAn extension user can (but is not required to) enter a 4-digit account code 
during a conversation or within 30 seconds after a conversation ends 
when a record is needed.
ForcedAn extension user must always enter a 4-digit account code within 5 
seconds after seizing an outside (CO) line. This method ensures that 
extension users will not forget to enter account codes.
Verify-AllAn extension user must always enter a preprogrammed account code (  
[310] Account Code) within 5 seconds after seizing an outside (CO) line. 
If the entered code does not match any preprogrammed code, the user 
will hear a reorder tone. 
Verify-TollAn extension user can enter a preprogrammed account code (  [310] 
Account Code) within 5 seconds after seizing an outside (CO) line to 
override TRS (  1.1.118 Toll Restriction (TRS) Override by Account 
Code). Classes of service (COSs) 3 through 5 will be changed temporarily 
to COS 2. COSs 1 and 2 will not be affected. If the entered account code 
is also registered as an extension password, the extension password 
feature will be given priority. The COS of the corresponding extension will 
be applied. 
						

							1.1 General Features
12 Feature Manual
1.1.112 Station Message Detail Recording (SMDR)
1.1.118 Toll Restriction (TRS) Override by Account Code
Operating Manual References
1.3.2 Account Code Entry
1.1.3 Answering, Direct Outside (CO) Line
Description
A proprietary telephone (PT) user can answer incoming calls simply by pressing the flashing CO button.
Conditions
 This feature allows the user to specify which line to answer when multiple incoming outside (CO) lines 
are ringing.
Operating Manual References
1.3.4 Answering, Direct Outside (CO) Line
1.1.4 Automatic Callback Busy (Camp-on)
Description
If the dialed extension or outside (CO) line is busy when a call is made, the caller can choose to be informed 
by a callback ring (Camp-on Recall) when the extension or outside (CO) line becomes free. 
When the user answers the callback ring:
For an intercom call: The called extension starts ringing without the user having to redial.
For an outside (CO) line call: The line is seized.
Conditions
 If the callback ring is not answered within 10 seconds (4 rings), the callback is canceled.
 More than one extension user can set this feature to monitor the same destination extension or outside 
(CO) line at the same time.
Operating Manual References
1.3.5 Automatic Callback Busy (Camp-on) 
						

							1.1 General Features
Feature Manual 13
1.1.5 Automatic Configuration for Outside (CO) Line Type
Description
The dialing mode (DTMF [Dual Tone Multi-Frequency]/Pulse) of connected outside (CO) lines is 
automatically assigned after restarting the PBX using the System Clear Switch or through system 
programming (  [999] System Data Clear). No system programming in [401] Dial Mode and [402] Pulse 
Speed is required unless the dialing mode of the connected outside (CO) line is Call Blocking. Automatic 
Configuration for Outside (CO) Line Type can also be programmed the first time the PBX is accessed with 
a PC using the KX-TA Maintenance Console software (Quick Setup). For more information about Quick 
Setup, refer to the Installation Manual (  3.1.1 Installing KX-TA Maintenance Console on a PC).
Conditions
 If no outside (CO) lines are connected to the outside (CO) line ports of the PBX, the default values are 
assigned automatically.
 It takes a maximum of 4 minutes to complete checking the dialing mode, unless the outside (CO) line 
is in use. In this case, the PBX will start checking it after the outside (CO) line becomes idle.
 This feature will not function properly when:
– It takes 3 seconds or more to detect the dialing mode of your telephone company.
– The cable from the outside (CO) line is disconnected while the PBX is checking the dialing mode.
 If your telephone company or a host PBX can receive both DTMF and Pulse signals, the PBX selects 
an outside (CO) line type according to the following priority:
DTMF  Pulse (High)  Pulse (Low) 
Installation Manual References
3.1.1 Installing KX-TA Maintenance Console on a PC
4.1.5 System Reset with System Data Clear
Programming Manual References
[PT Programming]
[401] Dial Mode
[402] Pulse Speed
[999] System Data Clear
[PC Programming]
8.4 System Data Clear
9.3.3 Detail [3-3]—Dial Mode, Pulse Speed
Feature Manual References
1.1.39 Dial Type Selection 
						

							1.1 General Features
14 Feature Manual
1.1.6 Automatic Time Adjustment
Description
The PBX clock can be adjusted automatically according to the time information received from your 
telephone company. Time information can be received when an incoming call with Caller ID that includes 
time information is received. 
The PBX clock will be adjusted every day with the first call after 3:05 A.M., if enabled through system 
programming (  [152] Automatic Time Adjustment).
Note
Since the PBX clock is put ahead by one hour on the Daylight Saving Time start date, a timed reminder 
set within one hour of the Automatic Time Adjustment feature will not ring. 
Since the PBX clock is put back by one hour on the Daylight Saving Time end date, a timed reminder 
set within one hour before the Automatic Time Adjustment feature will ring 2 times.
Conditions
 SMDR will log call information using the PBX clock so that the logging time will be overlapped at the 
end of Daylight Saving Time (  1.1.112 Station Message Detail Recording (SMDR)).
Programming Manual References
[PT Programming]
[152] Automatic Time Adjustment
[PC Programming]
9.1.2 Main [1-2]—Time—Automatic Time Adjustment
Feature Manual References
1.1.112 Station Message Detail Recording (SMDR)
1.1.115 Timed Reminder
1.1.7 Background Music (BGM)
Description
A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while 
on-hook and idle.
Conditions
Hardware requirement: A user-supplied external audio device, such as a CD player or radio for 
External audio source.
 The music heard through the PT is interrupted when going off-hook, receiving a call, or receiving a 
paging announcement.
 The audio can be selected through system programming (  [111] Music on Hold). 
						

							1.1 General Features
Feature Manual 15
 This feature can be turned on and off by dialing 1 while the extension is on-hook and idle, if BGM is 
enabled through system programming (  [626] BGM Control for APT).
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[111] Music on Hold
[626] BGM Control for APT
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.2.1 Main [2-1]—BGM Control for APT 
Feature Manual References
1.1.85 Music on Hold
Operating Manual References
1.3.6 Background Music (BGM) 
1.1.8 Built-in Voice Message (BV)
Description
If an optional voice message card is installed in the PBX, a caller can leave a voice message in a users 
personal message area or the PBXs common message area. Information on the recorded messages is 
automatically logged in the Incoming Call Log of the extension, where it can be viewed later or used to play 
back the original message (  1.1.18 Call Log, Incoming).
The optional voice message card has 2 voice message resources (Built-in Voice Message [BV] resource 1 
and BV resource 2), and every extension must belong to one of these resources based on system 
programming (  [621] BV Resource). 
Extension users other than the operator or manager can access the following options: 
– Personal BV outgoing messages (OGMs)
– Personal voice messages (left by callers via Call Forwarding [FWD] or Direct Message)
Messages can be recorded, played, and erased by that extensions user.
The operator or manager can access the following options:
– Personal BV OGMs for the operator or manager
– Personal voice messages (left by callers via FWD or Direct Message for the operator or manager) 
– Common BV OGMs for the company
– Common voice messages (left by callers for the company)
Messages can be recorded, played, and erased by the operator or manager only.
Up to 125 voice messages with a total recording time of 60 minutes (  [807] BV Total Recording Time) can 
be logged per BV resource. All personal/common message areas within each BV resource share the total 
space of the resource. For example, in BV resource 1, if the common message area currently has 10  
						

							1.1 General Features
16 Feature Manual
messages, totaling 10 minutes, the personal and common message areas can jointly store up to 115 
messages or 50 minutes.
[Example: Pattern A]
[Example: Pattern B]
BV Resource 1
Common 
Message Area
• Common BV OGM
 Common Voice
  Message
 Personal BV OGM
 Personal Voice
  MessagePersonal 
Message Area
Operator or Manager 
(Extn. 101)
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
Extn. 102
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
Extn. 103
BV Resource 2
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
Extn. 124
Total message recording time: 60 minutes max. 
Max. number of messages: 125 messages (including 
Common/Personal BV OGMs and Common/Personal Voice 
Messages)Total message recording time: 60 minutes max. 
Max. number of messages: 125 messages (including 
Personal BV OGMs and Personal Voice Messages)
BV Resource 1
Common 
Message Area
 Common BV OGM
 Common Voice
  Message
 Personal BV OGM
 Personal Voice
  MessagePersonal 
Message Area
Operator or Manager 
(Extn. 101)
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
Extn. 102
BV Resource 2
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
Extn. 124
Total message recording time: 60 minutes max. 
Max. number of messages: 125 messages (including 
Common/Personal BV OGMs and Common/Personal Voice 
Messages)Total message recording time: 60 minutes max. 
Max. number of messages: 125 messages (including 
Personal BV OGMs and Personal Voice Messages) 
						

							1.1 General Features
Feature Manual 17
[Example: Pattern C]
If there are new voice messages in a users personal message area or the common message area (if 
accessible), the user will hear a special dial tone (dial tone 4) when going off-hook. In addition, if that users 
telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp will light 
when a message has been left. A MESSAGE button can be used to listen to the message after the user 
goes off-hook. Pressing the lit MESSAGE button on a display proprietary telephone (PT) while on-hook 
shows voice message information.
The BV feature allows users to also perform the following operations:
 If outside (CO) line calls are preprogrammed to be automatically directed to a common message 
area (  [414-416] CO Line Mode—Day/Night/Lunch), or if Direct Inward System Access (DISA) 
calls are preprogrammed to be redirected to a common message area via Intercept Routing (  
[438-440] DISA IRNA to BV—Day/Night/Lunch), the caller will hear a common BV OGM and can 
leave a voice message directly in the common message area.
[Programming Example]
Outside (CO) 
Line No.Distribution method*
1DISA IRNA to BV*2
Day Night Lunch Day Night Lunch
1
BV01*
3BV02*3BV02*3Not Stored Not Stored Not Stored
2DISA 
OGM3DISA 
OGM4Normal
BV20*
3BV21*3Not Stored
(Cont.): ::::::
: ::::::
8 Normal Normal Normal Not Stored Not Stored Not Stored
*
1 [414-416] CO Line Mode—Day/Night/Lunch
BV Resource 1
Common 
Message Area
 Common BV OGM
 Common Voice
  Message
 Personal BV OGM
 Personal Voice
  MessagePersonal 
Message Area
 Operator 
(Extn. 113)
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
 Manager
(Extn. 101)
BV Resource 2
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
Extn. 112
Personal 
Message Area
 Personal BV OGM
 Personal Voice
  Message
Extn. 124
Total message recording time: 60 minutes max. 
Max. number of messages: 125 messages (including 
 Personal BV OGMs and Personal Voice Messages)Total message recording time: 60 minutes max.
Max. number of messages: 125 messages (including 
 Common/Personal BV OGMs and Common/Personal Voice
 Messages) 
						

							1.1 General Features
18 Feature Manual
In this example:
If an outside (CO) line call is received on outside (CO) line 1:
a)In day mode: The common BV OGM to be played (BV01) for BV distribution is assigned. 
The caller hears the specified common BV OGM and leaves a voice message in the 
common message area.
b)In night/lunch mode: The common BV OGM to be played (BV02) for BV distribution is 
assigned. The caller hears the specified common BV OGM and leaves a voice message 
in the common message area.
If an outside (CO) line call is received on outside (CO) line 2:
a)In day mode: The DISA OGM to be played (DISA OGM3) for DISA distribution and the 
common BV OGM to be played (BV20) for DISA IRNA to BV are assigned. The call 
arrives on a DISA line and the caller hears the specified DISA OGM. When the destination 
does not answer the DISA call, the call is redirected to the common message area via 
Intercept Routing. The caller hears the specified common BV OGM and leaves a voice 
message in the common message area.
b)In night mode: The DISA OGM to be played (DISA OGM4) for DISA distribution and the 
common BV OGM to be played (BV21) for DISA IRNA to BV are assigned. The call 
arrives on a DISA line and the caller hears the specified DISA OGM. When the destination 
does not answer the DISA call, the call is redirected to the common message area via 
Intercept Routing. The caller hears the specified common BV OGM and leaves a voice 
message in the common message area.
 An extension user can set incoming calls to be forwarded to his or her personal message area, 
when he or she cannot answer them. If an incoming call, direct to the users extension, or a call 
using the DISA AA service (  [414-416] CO Line Mode—Day/Night/Lunch), is forwarded to the 
users personal message area, the caller will hear a personal BV OGM and can leave a voice 
message.
Direct Message feature
An extension user can leave a voice message directly in the personal message area of another 
extension, even if the extension has not been set to forward incoming calls to its personal message 
area, or even if no personal BV OGM has been recorded. When a caller leaves a voice message 
using this feature, the voice message is automatically linked to the caller information (including the 
extension number and name [if stored]) in the Incoming Call Log.
 An extension user can play and/or erase voice messages from the users extension. In addition, a 
user or the operator/manager can remotely play and/or erase voice messages through an outside 
(CO) line. The relevant voice message area is accessed by entering a preprogrammed voice 
message access code (  [625] BV Access Code through CO Line) while hearing a personal/
common BV OGM or DISA OGM. 
Note
If the Voice Mail Integration feature has been set, the BV feature will not function.*
2 [438-440] DISA IRNA to BV—Day/Night/Lunch
Note
This feature functions only when DISA is selected as the distribution 
method for the corresponding outside (CO) line port.
*
3BVxx (xx=01–24): Common BV OGM number followed by the Common BV OGM 
feature number 722 
						

							1.1 General Features
Feature Manual 19
Conditions
Hardware Requirement: An optional voice message card.
 The BV feature does not use OGMs for DISA on either the preinstalled DISA OGM card or the optional 
message expansion card for DISA OGMs (if present) (  1.1.88 Outgoing Message (OGM) for DISA).
 When an extension that belongs to BV resource 1 or BV resource 2 is reassigned to the other resource, 
the voice messages that were recorded prior to reassignment are erased, but the personal/common BV 
OGMs are not erased.
 Each resource can only be accessed by one extension at a time. When the resource an extension is 
assigned to is being used by another extension, the extension cannot use that resource, even if the 
other resource is available.
 The PBX can record a maximum of 125 voice messages per resource. The maximum recording time 
of each voice message (  [214] BV Recording Time) and the total recording time of the PBX (  [807] 
BV Total Recording Time) are programmable. The maximum recording time of each personal/common 
BV OGM (  [215] Common/Personal BV OGM Recording Time) is also programmable.
 System programming determines the extension users that can use this feature (  [622] BV for 
Extension).
 If a voice message channel (resource) is in use when an outside caller tries to leave a voice message, 
he or she will hear a ringback tone. The caller will hear a personal/common BV OGM as soon as a 
channel becomes available. Up to 8 outside (CO) line calls can be placed in a queue as they arrive.
 If a user performs System Data Clear by selecting All para through system programming (  [999] 
System Data Clear), all voice messages except for personal/common BV OGMs are erased. To erase 
all voice messages and personal/common BV OGMs at once, initialize the voice message card through 
system programming (  [808] BV Card Initialization). 
 Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID 
Indication—Common button, a caller can leave a voice message in that personal/common message 
area and the Caller ID information, including associated voice messages will be logged.
 When the remaining recording time for the PBX is less than 5 minutes, the display informs both the 
extension users within the same resource and the manager that the voice message resource is full, and 
the users will hear a special dial tone (dial tone 5) when going off-hook. If the remaining recording time 
goes back to being 5 minutes or more, for example, when messages are erased, the display returns to 
the idle status display and the users will hear another dial tone instead of dial tone 5 when going off-
hook.
 If the FWD feature is enabled for an extension whose FWD destination is the BV feature number (  
[963] Call Forwarding Selection) and the extension has been assigned as Normal (  [414-416] CO 
Line Mode—Day/Night/Lunch), outside (CO) line calls arriving at the extension will not be forwarded 
and the extension will not ring, even if the user has set the FWD feature. If FWD is disabled, outside 
(CO) line calls arriving at the extension will not be forwarded and the extension will ring.
 Only the operator or the manager can access the common message area (including common BV 
OGM). The operator has higher priority than the manager as follows:
– When the operator extension is reassigned, the common voice messages (except for the personal 
BV OGM of the operator) that were recorded prior to reassignment are erased. The new operator 
can record, play back, and erase the common BV OGM.
– When the operator, who does not share an extension number with the manager, is newly assigned, 
the common voice messages (except for the personal BV OGM of the manager) that were recorded 
prior to reassignment are erased. The operator can record, play back, and erase the common BV 
OGM.
– When the operator, who does not share an extension number with the manager, is deleted, the 
common voice messages (except for the personal BV OGM of the operator) that were recorded 
prior to reassignment are erased. In this case, the manager can record, play back, and erase the 
common BV OGM. 
						

							1.1 General Features
20 Feature Manual
 A voice message area cannot be included as a member of a conference call.
 Even if a caller does not leave a voice message in either the personal or common message area, for 
example, by going on-hook while hearing a personal/common BV OGM, the information is still logged 
in the corresponding Incoming Call Log (common or personal area) and displayed by SMDR (  
1.1.112 Station Message Detail Recording (SMDR)).
 A PT user can listen to voice messages by entering the Message Waiting Answer feature number.
 Extension users can lock their telephones to prevent unauthorized access to the personal/common 
message area (  1.1.55 Extension Lock).
Installation Manual References
2.3.8 2-Channel Voice Message Card (KX-TA82492)
Programming Manual References
[PT Programming]
[214] BV Recording Time
[215] Common/Personal BV OGM Recording Time
[414-416] CO Line Mode—Day/Night/Lunch
[438-440] DISA IRNA to BV—Day/Night/Lunch
[621] BV Resource
[622] BV for Extension
[625] BV Access Code through CO Line
[807] BV Total Recording Time
[808] BV Card Initialization
[963] Call Forwarding Selection
[999] System Data Clear
[PC Programming]
8.4 System Data Clear
8.6 BV Card Initialization
9.2.1 Main [2-1]—FWD Selection
9.2.2 Feature settings [2-2]—FWD/DND
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.8 BV [8]
Feature Manual References
1.1.18 Call Log, Incoming
1.1.41 Direct Inward System Access (DISA)
1.1.55 Extension Lock
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
1.1.88 Outgoing Message (OGM) for DISA
1.1.112 Station Message Detail Recording (SMDR)
2.2.1 Tones/Ring Tones