Panasonic Kx Ta824 Feature Manual

							1.1 General Features
Feature Manual 151
Conditions
WARNING
The software contained in the TRS feature to allow user access to the network must be upgraded to 
recognize newly established network area codes and exchange codes as they are placed into 
service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they 
are established will restrict the customer and users of the PBX from gaining access to the network 
and to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
TRS—Extension Lock Class
The COS of extensions locked by the Extension Lock or Remote Extension Lock feature (  1.1.55 
Extension Lock, 1.1.107 Remote Extension Lock) can be assigned (  [312] TRS—Extension Lock 
Class) so that even a locked extension can make outside (CO) line calls. The higher COS number will 
take precedence. If, for example, COS 3 is assigned to an extension (  [601-603] TRS-COS—Day/
Night/Lunch) and the COS of locked extensions is assigned as 4, when the extension is locked, the 
PBX allows the extension user to make outside (CO) line calls using COS 4.
 Emergency numbers, such as the police or fire services, should be stored (  [309] Emergency 
Number) so that they are not barred by TRS.
Host PBX Access Code/Carrier Exception Code
TRS checks can be carried out on telephone numbers dialed using a Host PBX Access code (  1.1.65 
Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) or Carrier 
Exception code.
 The inter-digit timer (  [208] Inter-digit Time) applies until the TRS check is completed. When the timer 
expires, the outgoing outside (CO) line call is disconnected while dialing, if enabled through system 
programming (  [211] No Dial Disconnection). For a single line telephone (SLT), an outgoing outside 
(CO) line call will be released from the DTMF (Dual Tone Multi-Frequency) receiver when the inter-digit 
timer expires.
 The PBX can also be programmed to perform a TRS check for numbers that contain nondigits (  or #) 
(  [125] TRS Check for * and #). If TRS check is disabled, the PBX ignores any nondigits that are 
dialed when checking, which is useful in preventing some unauthorized calls. Access Code TypeAccess Code is stored in the PBX
Access Code is not 
stored in the PBX
Access Code is dialedAccess Code is not 
dialed
Host PBX Access 
Code*
1TRS ignores the code 
and checks the 
remaining digits.Number dialed is not an 
outside (CO) line call, so 
TRS does not check the 
number.TRS checks the entire 
number.
Carrier Exception 
Code*
2
TRS ignores the code 
and checks the 
remaining digits.TRS checks the entire 
number. TRS checks the entire 
number.
*
1 [403] Host PBX Access Code
*
2 [300] Carrier Exception Code 
						

							1.1 General Features
152 Feature Manual
Programming Manual References
[PT Programming]
[125] TRS Check for * and #
[208] Inter-digit Time
[211] No Dial Disconnection
[300] Carrier Exception Code
[301] TRS—System Speed Dialing Class
[302-305] TRS—COS 2-5 Denied Code
[306] TRS—Exception Code
[309] Emergency Number
[312] TRS—Extension Lock Class
[403] Host PBX Access Code
[601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
9.1.7 Timers [1-6]—CO Dialing—No Dial Disconnection, CO Dialing—Inter-digit Time
9.1.9 Carrier Exception Codes [1-8]
9.3.3 Detail [3-3]—Host PBX Access Codes
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
9.5.2 Denied Codes [5-2]
9.5.3 Exception Codes [5-3]
9.5.4 Emergency Number & Others [5-4]—Emergency Number, System Speed Dialing Class, Extension 
Lock Class, TRS Check for dial *#
Feature Manual References
1.1.32 Class of Service (COS)
1.1.55 Extension Lock
1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)
1.1.107 Remote Extension Lock
1.1.113 System Speed Dialing
1.1.118 Toll Restriction (TRS) Override by Account Code
1.1.122 Walking COS
Operating Manual References
1.3.85 Toll Restriction (TRS)
1.1.118 Toll Restriction (TRS) Override by Account Code
Description
An extension user can override TRS temporarily to make a toll call from a toll-restricted telephone (  
1.1.117 Toll Restriction (TRS)). The extension user can carry out this feature by entering the appropriate 
account code before dialing the telephone number (  [310] Account Code). 
						

							1.1 General Features
Feature Manual 153
[Flowchart]
Conditions
 This feature functions only for extensions whose:
– Account code mode is set to Verify-Toll (  [605] Account Code Mode).
– Class of service (COS) number is set to 3 through 5.
 If the extension user does not enter an account code or enters an invalid account code, an ordinary 
TRS check is performed.
 System programming determines whether SMDR (  1.1.112 Station Message Detail Recording 
(SMDR)) logs the 4-digit account code or the 2-digit index of the account code when an extension user 
makes a call using this feature (  [805] SMDR Account Code).
What is the account code mode?
The COS number 
remains the same as that 
of the extension being used.
Is the COS number 1?Does the entered 
account code match a stored 
account code?
Option/
Forced
NoNo Verify–All
Verify–Toll TRS Override by Account 
Code is attempted.
Does the entered 
account code match a stored 
account code?
Yes
The call is established 
with COS 2.
No No
Yes
The call is denied.
The user hears a reorder tone.
Does the entered 
account code match an extension 
password?
Yes
The call is established with
the COS number of the 
corresponding extension.
Yes 
						

							1.1 General Features
154 Feature Manual
 It is also possible to override TRS at another extension using the Walking COS feature (  1.1.122 
Walking COS).
Programming Manual References
[PT Programming]
[310] Account Code
[605] Account Code Mode
[805] SMDR Account Code
[PC Programming]
9.1.6 Account Codes [1-5]
9.1.8 SMDR [1-7]—Selection for Printing—Account Code
9.2.1 Main [2-1]—Account Code Mode
Feature Manual References
1.1.2 Account Code Entry
1.1.112 Station Message Detail Recording (SMDR)
1.1.117 Toll Restriction (TRS)
1.1.122 Walking COS
Operating Manual References
1.3.86 Toll Restriction (TRS) Override by Account Code
2.1.7 System Feature Assignment—Extension Password Set
1.1.119 Two-way Recording into the VPS (Voice Mail APT 
Integration only)
Description
Proprietary telephone (PT) users can record their own telephone conversations. These recordings can be 
stored in the PT users own mailbox (2-way Record) or in another users mailbox (2-way Transfer), 
depending on which button the user presses to begin recording.
This feature is available when the PBX is connected to a Panasonic Voice Processing System (VPS) that 
supports APT integration.
Note
You should inform the other par ty that the conversation will be recorded before beginning to record any 
telephone conversation.
Conditions
2-way Record/2-way Transfer Button
A flexible CO/DSS button can be customized as a 2-way Record or 2-way Transfer button.
 If all ports of the VPS are busy when a user tries to record a conversation:
– The user hears an alarm tone when pressing the 2-way Record button. 
						

							1.1 General Features
Feature Manual 155
– The user hears an alarm tone after pressing the 2-way Transfer button followed by an extension 
number.
Feature Manual References
1.1.61 Flexible Buttons
1.1.120 Voice Mail APT Integration
Operating Manual References
1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)
3.1.3 Flexible Button Assignment—2-way Record or 2-way Transfer button
1.1.120 Voice Mail APT Integration
Description
A Panasonic Voice Processing System (VPS) that supports APT Integration can provide many features and 
conveniences that are unachievable using traditional voice mail systems that rely on Inband (DTMF) 
Integration. 
Many of these features are explained below. For more information, refer to the Installation Manual supplied 
with the Panasonic VPS.
1.Automatic Configuration—Quick Setup (or DIP switch initialization without a PC)
The PBX shares information with the VPS during setup that allows the VPS to automatically create the 
appropriate mailboxes for all extension numbers.
The following settings to enable APT Integration must be programmed through system programming to 
match the settings of the VPS. 
When 2 VPSs are connected to the PBX, note that each extension can have only one mailbox, but when 
the VPSs have executed Automatic Configuration, an extension has a mailbox in both VPSs. Therefore, 
an extension user must delete a mailbox in either VPS so that there are no duplicates. 
[Example: Pattern A]
This pattern uses 2 Panasonic KX-TVA50/KX-TVS50/KX-TVS90 VPSs, which can be connected with 
4-conductor wire to 4 extension jacks of the PBX.
PBX
VPS
7Po r t  1
Po r t  2
VPS
Po r t  1
Po r t  215
16
8
Extension 
group 7
Extension 
group 8 
						

							1.1 General Features
156 Feature Manual
[Example: Pattern B]
This pattern uses a Panasonic KX-TVA series VPS version 2.0 or later, where up to 4 extensions can 
be connected to one VPS.
[Programming Example: Voice Mail Table]
In this example:
In Pattern A, extension jacks 07 and 08 are placed in extension group 7, and extension jacks 15 and 
16 are placed in extension group 8 automatically (  [600] Extension Group). In Pattern B, extension 
jacks 07, 08, 15, and 16 are placed in extension group 7 automatically. Each extension group can be 
connected to only one VPS.
Also, the idle extension hunting type is set as Circular (  [101] Hunting Type), and the Voice Mail 
(VM) Hunting Chain and Automated Attendant (AA) Hunting Chain are automatically enabled in each 
extension group (  [100] Hunting Group Set).
Note
When Disable is selected for APT Integration, the other settings above are reset to their default 
values.
2.AA Service
Allows the VPS to answer calls and direct callers to dial a number in order to connect themselves to the 
desired party (e.g., Enter the extension number of the desired party.). 
It is possible to access VM service from AA service to, for example, record messages.
3.VM Service
Allows callers to leave voice messages for specific parties, such as an extension user. Extension users 
can then listen to the messages left in their mailboxes at their convenience.APT Integration
VM 1 APT Port*
1VM 2 APT Port*2
Pattern A Enable Port 7 & 8 Port 15 & 16
Pattern B Enable Port 7 & 8 & 15 & 16
Disable*
3
*1 [130] VM 1 APT Port
*
2 [131] VM 2 APT Port
*
3When Port 7 & 8 & 15 or Port 7 & 8 & 15 & 16 is selected for VPS1, the setting for 
VPS2 is automatically set to Disable.
PBX
VPS
7Po r t  1
Po r t  2
Po r t  3
Po r t  415
16
8
Extension 
group 7 
						

							1.1 General Features
Feature Manual 157
AA Service
A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the 
VPS that is in AA service mode, the caller will hear an outgoing message (OGM). After or while listening to 
the OGM, the caller may dial an extension number as directed (e.g., Enter the extension number of the 
desired party.). 
1.AA to Extension
AA receives and answers outside (CO) line calls and offers services such as transferring to an 
extension or mailbox using DTMF signaling from the calling par ty. 
2.Extension Backup
If the VPS is assigned to ring with other extensions, for example the operator, for the same outside (CO) 
line, the VPS can be used as a backup for the operator when the operator cannot answer an incoming 
outside (CO) line call. 
In order to use this feature, Delayed Ringing must be set for an extension and the VPS (  [411-413] 
Delayed Ringing—Day/Night/Lunch). For the delayed ringing time, it is recommended to set 
Immediately for the extension (e.g., operator) and the same delay period (5 s, 10 s, or 15 s) for all 
extensions connected to the VPS.
3.Status Notification to the VPS
When a call is redirected to the VPS, the PBX sends the status of the called extension to the VPS. This 
allows the VPS to appropriately handle the call, playing the appropriate OGM for the caller. For 
example, if the called extension is in Do Not Disturb (DND) mode, the OGM (e.g., I am unable to 
answer your call right now, but I will get back to you shortly.) can be played.
Outside (CO) Line Call
ExtensionAA 1AA 2
AA Hunting Chain
PBX
VPS
DIL
Transfer
Busy/No Answer 
(Record message)
Outside (CO) Line Call
PBX
AA 1
AA 2
VPS
Normal
Immediately
10 s delay
10 s delay
Extension 
(e.g., Operator) 
						

							1.1 General Features
158 Feature Manual
VM Service
1.
Accessing a Mailbox
The PBX sends special messages to the VPS to indicate which mailbox should be accessed (Follow-
on ID).
2.FWD to a Mailbox of the VPS
An extension user can set his or her calls to be forwarded to the VPS (  1.1.10 Call Forwarding 
(FWD)—SUMMARY). When a call is received at the extension, the PBX sends the extensions mailbox 
number to the VPS, and the VPS answers the call with the appropriate OGM (e.g., Hi, Im out of the 
office today...).
3.Intercept Routing to a Mailbox of the VPS
Outside (CO) line calls via DISA (  1.1.41 Direct Inward System Access (DISA)) can be programmed 
to be automatically redirected to an extension users mailbox when the extension user does not or 
cannot answer them (  1.1.68 Intercept Routing). The VPS can answer the call with an OGM (e.g., I 
cant take your call now...) and callers can leave messages in the mailbox. In order to use this feature, 
a voice mail extension number must be assigned as the intercept destination for the original destination 
extension that received the call (  [414-416] CO Line Mode—Day/Night/Lunch, [408-410] Flexible 
Ringing—Day/Night/Lunch, [411-413] Delayed Ringing—Day/Night/Lunch), and Intercept must be 
selected through system programming (  [507] DISA Intercept Mode). It is recommended to set the 
same delayed ringing time for all extensions connected to the VPS.
4.Transferring to a Mailbox of the VPS
Extension users can transfer calls to a mailbox, after which callers can leave a message for the desired 
party. While answering a call, the extension user simply presses the VM Transfer button and enters the 
extension number of the party the caller wishes to leave a message for. The VPS will answer the 
transferred call and record a message into the appropriate mailbox.
VM Transfer Button
In order to use this feature, the extension user must use a flexible CO/Direct Station Selection (DSS) 
Outside (CO) Line Call
Extension
Intercom Call
(by Extension,
Operator, etc.)
Po r t  1Po r t  2
VM Hunting
Chain PBX
VPS
DIL, DISA
FWD
Outside (CO) Line Call
Extension
PBX
Po r t  1
Po r t  2
VPS
DISA
Intercept
Immediately
Immediately 
						

							1.1 General Features
Feature Manual 159
button customized as a VM Transfer button. A voice mail extension number must be assigned to the 
button when creating it.
5.Listening to Recorded Messages
After the VPS records a message, it will light the appropriate lamp or button on the extension for which 
the message was intended, to indicate that there is a new message (  1.1.82 Message Waiting). The 
proprietary telephone (PT) user can play the message back simply by pressing the MESSAGE button 
used for mailbox access; he or she does not need to enter a mailbox number. A single line telephone 
(SLT) user hears a special dial tone (dial tone 3) when going off-hook if there are any messages in his 
or her mailbox, and can play the message back by entering the Message Waiting Answer feature 
number. 
6.Live Call Screening (LCS)
Similar to a conventional home answering machine, LCS allows a PT user to monitor his or her own 
mailbox as a caller is leaving a message and, if desired, answer the call simply by pressing the LCS 
button. 
PT users can choose one of 2 ways to perform LCS, through personal programming (Live Call 
Screening [LCS] Mode Set):
Hands-free mode: The user can screen calls automatically through the built-in speaker.
Private mode: The user will hear an alert tone when a message is being recorded in his or her mailbox. 
To screen calls, the user must press the MONITOR, SP-PHONE, or LCS button.
LCS/LCS Cancel Button
A flexible CO/DSS button can be customized as an LCS or LCS Cancel button. 
7.Two-way Recording into the VPS
PT users can record their own telephone conversations. These recordings can be stored in the PT 
users own mailbox (2-way Record) or in another users mailbox (2-way Transfer), depending on which 
button the user presses to begin recording.
2-way Record/2-way Transfer Button
A flexible CO/DSS button can be customized as a 2-way Record or 2-way Transfer button.
Note
You should inform the other party that the conversation will be recorded before beginning to record 
any telephone conversation.
Conditions
 A VPS can be assigned as the destination for the following features:
– FWD—All Calls
–FWD—Busy/No Answer
– DISA Intercept Routing—No Answer (IRNA)
For these features, the caller does not need to know the mailbox number of the called extension 
because the code is automatically transmitted to the VPS. If a DISA call is forwarded to the VPS by the 
IRNA feature from a DISA ring group, the PBX will send the VPS the mailbox number of the extension 
within the DISA ring group that is connected to the lowest-numbered jack.
Programming Manual References
[PT Programming]
[009] Extension Number
[100] Hunting Group Set 
						

							1.1 General Features
160 Feature Manual
[101] Hunting Type
[130] VM 1 APT Port
[131] VM 2 APT Port
[408-410] Flexible Ringing—Day/Night/Lunch
[411-413] Delayed Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[507] DISA Intercept Mode
[600] Extension Group
[PC Programming]
9.1.2 Main [1-2]—Voice Mail
9.1.3 Numbering Plan [1-3]—Ext. no.
9.2.2 Feature settings [2-2]—FWD/DND
9.2.11 Extension Group [2-6]
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
9.6.3 Settings [6-2]—Mode—DISA Intercept Mode
Feature Manual References
1.1.10 Call Forwarding (FWD)—SUMMARY
1.1.41 Direct Inward System Access (DISA)
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
1.1.67 Idle Extension Hunting
1.1.68 Intercept Routing
1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only)
1.1.82 Message Waiting
1.1.119 Two-way Recording into the VPS (Voice Mail APT Integration only)
Operating Manual References
1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only)
1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)
1.3.88 Voice Mail Integration
1.3.89 Voice Mail Transfer (Voice Mail APT Integration only)
3.1.3 Flexible Button Assignment—Message, 2-way Record, 2-way Transfer, Live Call Screening (LCS), 
LCS Cancel, or Voice Mail (VM) Transfer button
1.1.121 Voice Mail Inband (DTMF) Integration
Description
A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide 
Automated Attendant (AA) and Voice Mail (VM) services when connected to the PBX. 
The VPS and PBX communicate with each other by sending DTMF (Dual Tone Multi-Frequency) signals. 
For more information, refer to the documentation provided with the VPS.