Panasonic Kx Ta824 Feature Manual
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Model No. KX-TA824 Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use. KX-TA824: Version 3.0 Advanced Hybrid System Feature Manual Document Version: 2007-04
2 Feature Manual Introduction About this Feature Manual The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities. The Feature Manual is divided into the following sections: Section 1, General Features Describes all the basic, optional and programmable features in alphabetical order. Section 2, Appendix Provides tables that describe the resource capacity of the PBX, as well as its different tones and ring tones. References Found in the Feature Manual Installation Manual References The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Manual for your reference. Programming Manual References Commonly used settings can be programmed using a display proprietary telephone (PT) ( 1.1.103 PT Programming) or the KX-TA Maintenance Console software ( 1.1.99 PC Programming). These PT/PC programming items are noted throughout the Programming Manual for your reference. For programming details, you can also refer to the on-line help that is installed along with KX-TA Maintenance Console ( 3.2.1 Installing and Starting KX-TA Maintenance Console). Feature Manual References Related sections of the Feature Manual are listed for your reference. Operating Manual References The Operating Manual describes how users can access commonly used PBX features and functions with their PTs, single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference. Links to Other Pages and Manuals If you are viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual and other PBX manuals. Click on a link to jump to that section. Linked items include: • Installation Manual References Programming Manual References Feature Manual References Operating Manual References
Feature Manual 3 List of Abbreviations AAA Automated Attendant APT Analog Proprietary Telephone BBGM Background Music BSS Busy Station Signaling BV Built-in Voice Message CCOS Class of Service CPC Calling Party Control DDIL Direct In Line DISA Direct Inward System Access DND Do Not Disturb DSS Direct Station Selection DTMF Dual Tone Multi-Frequency EEFA External Feature Access FFWD Call Forwarding GG-CO Group-CO IIRNA Intercept Routing—No Answer LLCS Live Call Screening LED Light Emitting Diode OO-CO Other-CO OGM Outgoing Message PPF Programmable Feature PSTN Public Switched Telephone Network PT Proprietary Telephone SS-CO Single-CO SLT Single Line Telephone SMDR Station Message Detail Recording TTAM Telephone Answering Machine TRS Toll Restriction VVM Voice Mail VPS Voice Processing System
4 Feature Manual Feature Highlights Built-in Voice Message (BV) (Optional voice message card required) Built-in Voice Message (BV) allows a caller to leave a voice message in a users personal message area or the PBXs common message area ( 1.1.8 Built-in Voice Message (BV)). Caller ID Display on SLT The PBX can receive Caller ID information (telephone numbers and callers names) from calls received on outside (CO) lines. This information can be shown on the displays of SLTs that support Caller ID as well as proprietary telephones (PTs) when receiving calls ( 1.1.30 Caller ID). 3-level Automated Attendant (AA) 3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System Access [DISA] AA number) following the guidance of 3-level DISA outgoing messages (OGMs), and be connected to the desired party automatically ( 1.1.41 Direct Inward System Access (DISA)). Station Message Detail Recording (SMDR) The PBX (with an optional message expansion card) can automatically log up to 10 000 incoming/outgoing outside (CO) line calls. It is possible to log the Date, Time, Dial number, and Duration of each call. The call logs can be output via the Serial Interface (RS-232C) port to a PC, printer, etc. ( 1.1.112 Station Message Detail Recording (SMDR)). PC Programming System programming settings can be accessed using a PC and the Panasonic KX-TA Maintenance Console software as well as by using a PT ( 1.1.99 PC Programming). The PBX software can be upgraded via the Serial Interface (RS-232C) port or USB port, using the KX-TA Maintenance Console software ( 1.1.58 Firmware Upgrade). Automatic Configuration for Outside (CO) Line Type The dialing mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TA Maintenance Console software, or after the PBX data has been cleared ( 1.1.5 Automatic Configuration for Outside (CO) Line Type). Call Waiting Caller ID Call Waiting Caller ID allows the user to see the name or telephone number of a second caller during a conversation ( 1.1.28 Call Waiting Caller ID). Local Carrier-based Voice Mail Service Local carrier-based voice mail service allows the user to receive remote voice mail service from the telephone company to record caller messages when calls cannot be answered ( 1.1.78 Local Carrier- based Voice Mail Service). Wireless Proprietary Telephones (PTs) Wireless PTs such as the KX-T7885, KX-TD7895, and KX-TD7896 give a user the freedom to move around and still have the powerful features of Panasonic PTs. Some examples of the advantages of wireless PTs over wireless SLTs are: a)Caller ID b)Seizure of outside (CO) lines by a one-touch operation c)Carrier-based voice mail service Refer to the Operating Instructions of the wireless PT for additional information.
Feature Manual 5 Advanced Hybrid System This PBX supports the connection of PTs *1, wireless PTs, Direct Station Selection (DSS) Consoles, and single line devices such as SLTs, fax machines, wireless SLTs, and data terminals. *1In this manual, proprietary telephone (PT) means an analog proprietary telephone (APT).
6 Feature Manual Table of Contents 1 General Features .................................................................................... 9 1.1 General Features ............................................................................................................10 1.1.1 Absent Message .............................................................................................................. 10 1.1.2 Account Code Entry .........................................................................................................10 1.1.3 Answering, Direct Outside (CO) Line ............................................................................... 12 1.1.4 Automatic Callback Busy (Camp-on) ............................................................................... 12 1.1.5 Automatic Configuration for Outside (CO) Line Type ....................................................... 13 1.1.6 Automatic Time Adjustment ............................................................................................. 14 1.1.7 Background Music (BGM) ................................................................................................ 14 1.1.8 Built-in Voice Message (BV)............................................................................................. 15 1.1.9 Busy Station Signaling (BSS)........................................................................................... 21 1.1.10 Call Forwarding (FWD)—SUMMARY ............................................................................... 21 1.1.11 Call Forwarding (FWD)—All Calls .................................................................................... 23 1.1.12 Call Forwarding (FWD)—Busy/No Answer....................................................................... 24 1.1.13 Call Forwarding (FWD)—Follow Me ................................................................................. 26 1.1.14 Call Forwarding (FWD)—To Outside (CO) Line ............................................................... 27 1.1.15 Call Hold........................................................................................................................... 28 1.1.16 Call Hold, Exclusive ......................................................................................................... 30 1.1.17 Call Hold Retrieve ............................................................................................................ 30 1.1.18 Call Log, Incoming ........................................................................................................... 31 1.1.19 Call Park ........................................................................................................................... 34 1.1.20 Call Pickup, Directed ........................................................................................................ 35 1.1.21 Call Pickup, Group ........................................................................................................... 36 1.1.22 Call Pickup Deny .............................................................................................................. 36 1.1.23 Call Retrieving from a TAM (Telephone Answering Machine) .......................................... 37 1.1.24 Call Splitting ..................................................................................................................... 37 1.1.25 Call Transfer—To Extension ............................................................................................. 38 1.1.26 Call Transfer—To Outside (CO) Line ................................................................................ 39 1.1.27 Call Waiting ...................................................................................................................... 40 1.1.28 Call Waiting Caller ID ....................................................................................................... 41 1.1.29 Call Waiting from the Telephone Company ...................................................................... 42 1.1.30 Caller ID ........................................................................................................................... 43 1.1.31 Calling Party Control (CPC) Signal Detection .................................................................. 47 1.1.32 Class of Service (COS) ....................................................................................................48 1.1.33 Conference ....................................................................................................................... 49 1.1.34 Conference, Unattended .................................................................................................. 50 1.1.35 Confirmation Tone ............................................................................................................ 51 1.1.36 Consultation Hold ............................................................................................................. 52 1.1.37 Data Line Security ............................................................................................................ 52 1.1.38 Dial Tone .......................................................................................................................... 52 1.1.39 Dial Type Selection........................................................................................................... 53 1.1.40 Direct In Line (DIL) ........................................................................................................... 54 1.1.41 Direct Inward System Access (DISA)............................................................................... 56 1.1.42 Direct Inward System Access (DISA) Ring ...................................................................... 64 1.1.43 Display Information........................................................................................................... 65 1.1.44 Do Not Disturb (DND) ......................................................................................................67 1.1.45 Do Not Disturb (DND) Override........................................................................................ 68
Feature Manual 7 1.1.46 Door Open ....................................................................................................................... 68 1.1.47 Doorbell/Door Chime .......................................................................................................69 1.1.48 Doorphone Call ................................................................................................................ 71 1.1.49 Emergency Call................................................................................................................ 72 1.1.50 Executive Busy Override—Extension .............................................................................. 73 1.1.51 Executive Busy Override—Outside (CO) Line ................................................................. 74 1.1.52 Extension Feature Clear ..................................................................................................75 1.1.53 Extension Group .............................................................................................................. 75 1.1.54 Extension Jack Configuration........................................................................................... 77 1.1.55 Extension Lock................................................................................................................. 77 1.1.56 External Feature Access (EFA) ........................................................................................ 79 1.1.57 Feature Numbering .......................................................................................................... 79 1.1.58 Firmware Upgrade ........................................................................................................... 84 1.1.59 Fixed Buttons ................................................................................................................... 84 1.1.60 Flash/Recall ..................................................................................................................... 86 1.1.61 Flexible Buttons................................................................................................................ 87 1.1.62 Hands-free Answerback ................................................................................................... 89 1.1.63 Hands-free Operation ......................................................................................................90 1.1.64 Headset Operation ........................................................................................................... 90 1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ... 91 1.1.66 Hot Line............................................................................................................................ 92 1.1.67 Idle Extension Hunting ..................................................................................................... 93 1.1.68 Intercept Routing.............................................................................................................. 94 1.1.69 Intercom Call .................................................................................................................... 95 1.1.70 LED Indication.................................................................................................................. 96 1.1.71 Line Access, Outside (CO) Line—SUMMARY ................................................................. 98 1.1.72 Line Access, Automatic .................................................................................................. 100 1.1.73 Line Access, Outside (CO) Line Group.......................................................................... 101 1.1.74 Line Access, S-CO Line ................................................................................................. 102 1.1.75 Line Preference—Incoming ........................................................................................... 103 1.1.76 Line Preference—Outgoing ........................................................................................... 104 1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only) ........................................ 105 1.1.78 Local Carrier-based Voice Mail Service ......................................................................... 106 1.1.79 Lockout .......................................................................................................................... 108 1.1.80 Log-in/Log-out ................................................................................................................ 108 1.1.81 Memory Dialing .............................................................................................................. 109 1.1.82 Message Waiting............................................................................................................ 111 1.1.83 Message Waiting for Another Extension ........................................................................ 112 1.1.84 Microphone Mute ........................................................................................................... 114 1.1.85 Music on Hold ................................................................................................................ 114 1.1.86 One-touch Dialing .......................................................................................................... 115 1.1.87 Operator/Manager Features........................................................................................... 116 1.1.88 Outgoing Message (OGM) for DISA .............................................................................. 118 1.1.89 Outside (CO) Line Group ............................................................................................... 119 1.1.90 Outside (CO) Line Ringing Selection ............................................................................. 120 1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration........................................................ 120 1.1.92 Paging—SUMMARY ...................................................................................................... 121 1.1.93 Paging—All Extensions .................................................................................................. 122 1.1.94 Paging—All Extensions & External ................................................................................ 122 1.1.95 Paging—External ........................................................................................................... 123
8 Feature Manual 1.1.96 Paging—Group............................................................................................................... 124 1.1.97 Paralleled Telephone ...................................................................................................... 124 1.1.98 Pause Insertion .............................................................................................................. 125 1.1.99 PC Programming ............................................................................................................ 126 1.1.100 Personal Speed Dialing ..................................................................................................128 1.1.101 Power Failure Restart ..................................................................................................... 129 1.1.102 Power Failure Transfer.................................................................................................... 129 1.1.103 PT Programming ............................................................................................................ 130 1.1.104 Pulse to Tone Conversion .............................................................................................. 131 1.1.105 Redial, Last Number ...................................................................................................... 132 1.1.106 Redial, Saved Number ................................................................................................... 133 1.1.107 Remote Extension Lock ................................................................................................. 133 1.1.108 Ring Tone Pattern Selection........................................................................................... 134 1.1.109 Ringing, Delayed ............................................................................................................ 136 1.1.110 Room Monitor................................................................................................................. 136 1.1.111 Secret Dialing ................................................................................................................. 137 1.1.112 Station Message Detail Recording (SMDR) ................................................................... 138 1.1.113 System Speed Dialing ....................................................................................................143 1.1.114 Time Service .................................................................................................................. 144 1.1.115 Timed Reminder............................................................................................................. 147 1.1.116 Timed Reminder, Remote .............................................................................................. 148 1.1.117 Toll Restriction (TRS) ..................................................................................................... 148 1.1.118 Toll Restriction (TRS) Override by Account Code .......................................................... 152 1.1.119 Two-way Recording into the VPS (Voice Mail APT Integration only) .............................. 154 1.1.120 Voice Mail APT Integration ............................................................................................. 155 1.1.121 Voice Mail Inband (DTMF) Integration............................................................................ 160 1.1.122 Walking COS .................................................................................................................. 164 2 Appendix ............................................................................................. 165 2.1 Capacity of System Resources................................................................................... 166 2.1.1 Capacity of System Resources ...................................................................................... 166 2.2 Tones/Ring Tones......................................................................................................... 168 2.2.1 Tones/Ring Tones........................................................................................................... 168 2.3 Revision History ........................................................................................................... 173 2.3.1 Version 2.0 ..................................................................................................................... 173 2.3.2 Version 3.0 ..................................................................................................................... 174 Index .......................................................................................................... 175
1.1 General Features 10 Feature Manual 1.1 General Features 1.1.1 Absent Message Description Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. This message can explain the reason for their absence, and can be used by any extension user. The following Absent Messages may be programmed: Note The % shown above indicates a parameter to be entered when assigning a message at an individual extension. Conditions An extension user can select only one Absent Message at a time. The selected message is displayed at the extension every time the user goes off-hook. The caller must be using a display proprietary telephone (PT) to see the Absent Message. Operating Manual References 1.3.1 Absent Message 1.1.2 Account Code Entry Description An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. Account codes are appended to SMDR call records ( 1.1.112 Station Message Detail Recording (SMDR)), and have several uses. For example, a firm can use an account code for each client to determine which calls were made for which client, and can submit a bill to the client according to the clients account code as shown on the SMDR call record. There are 4 methods of entering account codes, explained below. One method is assigned to each extension through system programming ( [605] Account Code Mode).Message No. Message 1Will Return Soon 2Gone Home 3At Ext %%% (Extension Number) 4Back at %%:%% (Hour:Minute) AM (or PM) 5Out Until %%/%% (Month/Day) 6In a Meeting