Panasonic DBS 576HD Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-19
Considerations
•N/A
Call Park
You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient 
of the call.
CO, Extension, and Network calls may be parked.
There are two ways for an extension to park a call on the DBS 576HD. One way is to park the call at 
the receiving extension and to retrieve the parked call at another extension by dialing the park answer 
code plus the parking extension number. The other way is to park the call at another extension and dial 
the park transfer answer code at the other extension to retrieve the call. Beginning with Version 3.6, an 
Extension Group Pickup code allows the user to pick up a Transfer Recall (only on non-appearing 
calls), a Hold Recall, and a Station Park Recall.
Operation
To park a call on this extension:
To retrieve a call parked at the originating extension from another extension:
To park a call at another extension:Action Result
1.   While on a call, press the HOLD key. •   Current call on hold
2.   Enter the Call Park Hold access code (default = 771).
3.   If necessary, page the party that needs to retrieve the call.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Call Park Answer/Other Ext. access code (default 
= 773).
OR...
Enter the Call Park/Floating Hold Answer feature access 
code (default = *9). 
3.   Dial the number of the extension that parked the call. •   Connected to parked call
Action Result
1.   Press the HOLD key. •   Current call on hold
•   
2.   Enter the Call Park Transfer access code (default = 774).
3.   Dial the extension number to receive the parked call.
4.   If necessary, page the party that needs to retrieve the call. 
						

							6-20 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
To retrieve a transferred call park:
Hardware Requirements
•N/A
Related Programming
• FF1 (System): Extension Park Hold Recall Timer
• FF1-0-02: Dial Control for Floating Hold Answer
Considerations
• You cannot park more than one call at a time.
• No more than one Call Park Answer key may be assigned to a single telephone.
• If two calls are on hold and the last call is parked, the other call is then considered the last held 
call. If a transfer is performed, the remaining held call would be the call transferred, not the 
parked call.
Call Pickup
Description
The System allows the following types of call pickup:
• Extension Group Pickup
• Extension Direct Pickup
• Trunk Group Pickup 
• Trunk Direct Pickup
Extension Group Pickup
Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup 
group or in a different pickup group) without having to dial the number of the ringing extension.
Three types of Extension Group Pickup are available:
•Call Pickup - All Calls: You can pick up a call ringing anywhere within your own extension 
group.
•Call Pickup - External Calls: You can pick up only external calls ringing within your own 
extension group.
•Specified Group Pickup: You can pick up a call ringing to an extension in another extension 
group.Action Result
1.   At the extension with the transferred park call, lift the hand-
set or press the ON/OFF key.Intercom dial tone
2.   Enter the Call Park Answer/Self access code (default = 
772).•   Connected to parked call 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-21
Operation
To use Extension Group Pickup - All Calls:
To use Extension Group Pickup - External Calls:
To use Specified Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
• FF5-6: Call Pickup Group Assignment
Considerations
• Extension Group Pickup - 12/system; maximum of 20/groupAction Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Extension Group Pickup - All Calls code (default 
= 701).
3.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Extension Group Pickup - External Calls code 
(default = 702).
3.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Specified Group Pickup code (default = 703).
3.   Enter the number of the call pickup group (01-72) where the 
call is ringing.
4.   Complete the call and replace the handset or press the ON/
OFF key. 
						

							6-22 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Extension Direct Pickup
Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the 
ringing extension.
Operation
To use Extension Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
Considerations
•N/A
Trunk Group Pickup
Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO 
incoming trunk group.
Operation
To use Trunk Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-3: MCO - Inbound Trunk Group MembersAction Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Extension Direct Call Pickup code (default = 704).
3.   Dial the number of the ringing extension.
4.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Trunk Group Pickup code (default = 709).
3.   Complete the call and replace the handset or press the ON/
OFF key. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-23
• FF1-2: Dial Plan
Considerations
•N/A
Trunk Direct Pickup
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
Operation
To use Trunk Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
Considerations
• Call on exclusive hold cannot be picked up.
Call Transfer
Description
The System allows you to transfer calls to either another extension or to an outside number. The 
transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to 
transfer a call to a busy extension.)
Supervised Transfer
When completing a supervised transfer, the transferring party remains on the line until the third party 
answers, then he/she announces the call.Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Trunk Direct Pickup code (default = *0).
3.   Dial the number of the ringing or holding (system hold) 
trunk.
4.   Complete the call and replace the handset or press the ON/
OFF key. 
						

							6-24 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Operation
To supervise the transfer of a call to another extension:
To supervise the transfer of a call to an outside number:
Unsupervised Transfer
When completing an unsupervised transfer the transferring party hangs up before the third party 
answers.
Operation
To transfer a call to another extension without supervising the transfer:Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   When the call is answered, inform the third party of the 
transfer.
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF key.
Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Seize a trunk line and dial the number to which the call is to 
be transferred.
3.   When the call is answered, inform the third party of the 
transfer.
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF key. 
Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   Complete the transfer by replacing the handset or pressing 
the ON/OFF key. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-25
To transfer a call to an outside number without supervising the transfer:
Camping a Call Onto a Busy Extension
Operation
To camp a call onto a busy extension:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Onhook Transfer at Ringback)
• FF1-0-03: Extension COS (Onhook Transfer at Talk)
• FF1-0-03: Extension COS (Onhook Transfer at Camp-on) 
Considerations
• On-Hook Transfer is not enabled for the transferring party’s Extension Class of Service (COS), 
he/she cannot complete the transfer.
• If the call is not answered by the third party before the Transfer Recall Timer expires, the call 
will recall to the transferring extension.
• If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert 
to the Attendant group.
• If the called party does not exist, the call recalls to the transferring extension.
• You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
• You can transfer a call to an extension that has Call Forwarding activated. The transferred call 
will follow the call forwarding path of the extension it is transferred to. For example, if extension Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF key.
Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   If your extension does not have Auto Camp-On activated, 
enter the Camp-On (Call Waiting) code (default = 2).Camp-on tone heard at called extension
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF key.  
						

							6-26 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to 
extension 225.
• Calls can be transferred from paging using supervised transfer.
• If a call is unsupervised transferred to a busy extension, the call will camp on to the busy 
extension.
• To transfer to a outside party, it is best to use supervised transfer. If the trunk-to-trunk on-hook 
transfer restriction is enabled, a blind transfer will result in the loss of the second call but the 
second call will be kept on hold. If not enabled and the second outside party is busy, the 
transferred party will receive busy.
Camp-On (Call Waiting)
Description
If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the 
called party. The called party then needs only to replace the handset and pick it up again to be 
automatically connected to the new call. The called party can also press the HOLD key to place the 
first call on hold and then answer the waiting call.
The System provides two types of call waiting: 
•Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal to 
the busy extension. You need only to remain on the line. 
•Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy 
extension.
Operation
To set Automatic Camp-on:
To set Manual Camp-on:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. •   Called party hears alert tone
•   Calling party hears ringback tone
3.   Remain on the line until the called party answers.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Camp-on (Call Waiting) code (default = 2). •   Called party hears alert tone
•   Calling party hears ringback tone
4.   Remain on the line until the called party answers. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-27
To answer a Camp-on (Call Waiting) signal:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Manual Camp-on Send)
• FF1-0-03: Extension COS (Manual Camp-on Receive)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3-0: Auto Camp-on 
Considerations
• You can transfer an outside call to a busy extension using Camp-on. See “Camping a Call Onto a 
Busy Extension” on page 6-25.
Conference Calls
Description
Conference Calls allow you to add another party to an existing conversation. With the standard 
system configuration, up to 4 parties can be included in a conference call at any one time. If the 
optional Conference Card is installed, additional parties up to a total of 8 can participate in a 
conference call. 
Any combination of extensions and CO lines can be in the conference as long as the original 
extension is in the conference and the total number of parties does not exceed 8. Only one operation is 
used to establish and add to a conference. You simply have to place the current call on hold, dial the 
next party and press the CONF key. No different operation or access code is required to add 
additional parties to the call.
When no optional conference card is installed, the system supports the following types of four-party 
conference calls:
•4 extensions
•3 extensions and 1 CO line
•2 extension and 2 CO lines
• 1 extension and 3 CO linesAction Result
1.   Replace the handset or press the ON/OFF key.
2.   Lift the handset or press the ON/OFF key again to be con-
nected to the waiting call.
OR....
Press the HOLD key.•   Current call placed on hold
•   Connected to waiting call 
						

							6-28 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Operation
See Section 750 - Key Phone User Guide for operating instructions.
Hardware Requirements
• A Conference Card (VB-44120) must be installed in the System in order to conference more than 
four parties.
Related Programming
• FF1-0-03: Extension COS (8-Party Conference)
• FF1-0-03: Extension COS (Unsupervised Conference Call)
• FF1-0-01: Splash Tone (3-party conference)
• FF1-1-04: Conference Hold Call Recall Timer
• FF3: Extension COS
Considerations
• If all the internal parties hang up, the conference call will be disconnected. If the internal party 
remains in the conversation, the conference call remains in progress.
•When three or four parties are conferenced, a built-in 4-party conference circuit is used. If no 
4-party conference circuit is available, a conference cannot be established.
•When a fifth party is added, the conference is moved to a conference circuit on the 8-party 
conference card. If an 8-party conference circuit is not available, a fifth party cannot be added to 
a conference.
• Once an 8-party conference circuit is used, it continues to be used as long as the conference 
continues.
• An 8-party conference card supports up to four 8-party conference circuits. However, the card 
must be placed in cabinet slots 1, 5, or 9 to support more than one 8-party conference circuit (and 
jumpered accordingly).
•During a conference call hold, the held conference members cannot use the HOLD key. Pressing 
the key has no effect.
•Conference Hold is an Exclusive Hold (only the conference originator can retrieve the 
conference).
•Conference Hold cannot be transferred.
Do-Not-Disturb
Description
You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND 
is activated, calls to that extension receive busy tone.
You can set or cancel DND from either your extension or from an alternate extension.
Operation