Panasonic DBS 576HD Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-9
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Auto Repeat Dial)
• FF3: Extension COS Assignment
Considerations
•N/A
Background Music
Description
If your System is set up to provide Background Music, music can be played from the speakers of idle 
telephones. If a call is made to an extension receiving Background Music, the music stops and the 
phone rings. Background Music is also interrupted when the phone goes offhook.
The System can also provide Music-on-Hold (MOH) using a separate music source (except with 
CPC-HS.) If MOH is provided, callers automatically hear music when they are placed on hold. (For 
more information on “MOH”, see page 3-37.)
Operation
To turn Background Music on:
To turn Background Music off:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Background Music code (default = *30).
3.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Background Music code (default = *30).
3.   Replace the handset or press the ON/OFF key. 
						

							6-10 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Hardware Requirements
• The music source must be purchased separately. It is not provided with the System.
Related Programming
• FF1-0-03: Extension COS
Considerations
•N/A
Busy Override 
Description
Busy Override allows you to break into one another’s outside or intercom calls to relay urgent 
information or to create three-party conference calls.
Operation
To use Extension Busy Override:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data SecurityImportant: A license may be required from the American Society of Compos-
ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio 
or recorded music through the MOH and/or Background Music feature. Pana-
sonic Telecommunication Systems Company, its distributors, and affiliates 
assume no liability should users of Panasonic equipment fail to obtain such a 
license. 
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Busy Override code (default = 9). •   Alert tone sounds to both extensions 
(system programming required)
•   Connected to both parties 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-11
Considerations
• You cannot break in on three-party conference calls.
• The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will 
be sent to both parties when a call is overridden.
Callback Request
Description
If you dial a busy extension, Callback Request enables the System to call you back when that 
extension becomes free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:
To respond to the Callback Request: 
To cancel a Callback Request:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Callback Request code (default = 3). Ringback tone
4.   Replace the handset after you hear the ringback tone. System calls back when called extension 
becomes free
Action Result
1.   Lift the handset. System automatically redials extension
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Callback cancellation code (default = 769).
3.   Replace the handset . 
						

							6-12 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3: Extension COS
• FF1-2-03: Dial Plan (Callback Cancel)
Considerations
•N/A
Call Forwarding 
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice 
Mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy 
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
Operation
To set Call Forwarding-All Calls:
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 721.
•   For another extension, enter 741.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 6-42.) 
5.   Replace the handset or press the ON/OFF key. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-13
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.
Operation
To set Call Forwarding - Busy:
To cancel Call Forwarding - Busy:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 731.
•   For another extension, enter 751.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 722.
•   For another extension, enter 742.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you want to forward
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 6-42.) 
5.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
3.   For your extension, enter 732.
4.   For another extension, enter 752. 
						

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Chapter 7. SLT Features Section 700 - Operation
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.
Operation
To set Call Forwarding - No Answer:
To cancel Call Forwarding - No Answer:
5.   If canceling Call Forwarding for another extension, dial the 
extension number.
6.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 723.
•   For another extension, enter 743.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward
4.   Dial the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 6-42.) 
5.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 733.
•   For another extension, enter 753.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-15
Call Forwarding and Do-Not-Disturb
The System allows you to set or cancel both Call Forwarding and Do-Not-Disturb (DND) for your 
own extension in one step.
To cancel Call Forwarding and DND:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward/All/Busy/No-Answer and DND Cancel)
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
• FF1-2: Dial Plan
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding DND activated.For 
example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• If forwarding to an outside number, the destination number must be pre-programmed into a 
System Speed Dial (SSD) code.
• Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.
• You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call 
Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other 
modes will remain set until canceled individually.
• An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A 
manual camp-on to a busy extension will not forward.
• If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call 
Forward No Answer destination.
• You can cancel both Call Forwarding and DND by entering 7 * *.
Call Hold 
Description
The system provides the following types of Call Hold:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the CF/DND All Clear code (default = 7**).
3.   Replace the handset or press the ON/OFF key. 
						

							6-16 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
• System Hold
• Floating Hold
• Exclusive Hold
• Broker’s Hold
• Call Park (Station)
System Hold
You can place either an outside or intercom call on System Hold. You can retrieve a call placed on 
System Hold from any extension that has a line appearance for the held call. 
Operation
To place a call on System Hold: 
To retrieve a call placed on System Hold: 
To retrieve a held call on a specific trunk:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Floating Hold by HOLD Key
• FF1-0-03: Extension COS (Hold Key Operation)
• FF3: Extension COS
Considerations
•N/A
Floating Hold
Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension by 
dialing the Floating Hold orbit number for the held call.Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
Action Result
1.   Press the HOLD key. Intercom dial tone
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Specified Trunk Answer code (default = *0).
3.   Enter the trunk number. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-17
Floating Hold is useful when the intended recipient of a call must be located via a page. The call can 
be placed in a Floating Hold “orbit” and that orbit number announced during the page. The paged 
party can then pick up the call by dialing the orbit number.
Operation
To place a call on Floating Hold:
To retrieve a call from Floating Hold:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Floating Hold on HOLD Key
• FF1-0-02: Dial Control for Floating Hold Answer.
• FF1-2: Dial Plan
Considerations
• The number of floating hold orbits available may very depending on the Station Park/Floating 
Hold Pickup setting (FF1-0-02-0025). The floating hold pickup access code can set to *9 
(default). The “*9” access code operates as follows:
Exclusive Hold
With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used 
to hold CO calls and extension calls.Action Result
1.   Press the HOLD key. Intercom dial tone
Action Result
1.    Enter the Floating Hold Pickup feature access code (default 
= *9).
2.   Enter the Floating Hold orbit number 01-96 (CPC-96/HS/
HM) or 01-09 (CPC-96/HS/HM) (See considerations 
below.)
System Size Virtual Line Number and Operation
9601-09 Floating Hold pick up
10-96: For Station Park Hold pick up purpose 
						

							6-18 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Operation
To place a call on Exclusive Hold:
To retrieve a call from Exclusive Hold: 
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hold Key Operation - System vs. Exclusive)
• FF3-0: Extension COS Assignment
Considerations
• Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key.
Broker’s Hold
Broker’s Hold allows you to toggle between the current call and the last held call by pressing the 
HOLD key.
Operation
To place a call on Broker’s Hold:
Hardware Requirements
•N/A
Related Programming
•N/AAction Result
1.   While on a call, press the HOLD key. Intercom dial tone
Action Result
1.   While on a call, press the HOLD key.
Action Result
1.   Pick up the first call.
2.   Press the HOLD key. First call on hold
3.   Pick up the second call.
4.   Press the HOLD key. Second call on hold, first call retrieved