Palm Zire 71 Handheld Instructions Manual

							HotSync problems
241
I tried to do a local HotSync 
operation, but it did not 
complete successfully 
(continued).On a Mac computer, try each step in turn:
nMake sure HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window.
nIf you are using the optional serial cradle/cable, 
double-click the HotSync Manager icon in the Palm folder 
and then click the Connection Settings tab. Make sure the 
port selection matches the port where your HotSync 
cradle/cable is attached.
nIf you are using the optional serial cradle/cable, try a lower 
Speed setting on the Connection Settings tab.
nIf you are using the optional serial cradle/cable, make sure 
you aren’t running a program, such as America Online, fax 
or telephony software, or AppleTalk networking, that uses 
the serial port you selected in the Connection Settings tab.
I tried to do a modem HotSync 
operation, but it did not 
complete successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.
nMake sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 
nMake sure the modem you are using with your handheld 
has an on-off switch. Your handheld cannot “wake up” a 
modem that has an auto-off feature.
nMake sure the modem is connected properly to your 
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
nMake sure that Modem is selected in the HotSync Manager 
menu.
nConfirm that the Setup String in the Setup dialog box 
configures your modem correctly. You may need to select a 
different Modem Type or enter a custom setup string. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can use these sounds 
to check the modem connection. 
						

							Appendix B Frequently Asked Questions
242
I tried to do a modem HotSync 
operation, but it did not 
complete successfully 
(continued).nConfirm that the Speed setting in the Setup dialog box 
works for your modem. If you have problems using the As 
Fast As Possible option or a specific speed, try using a 
slower speed.
nMake sure you are not running another program, such as 
WinFax, CompuServe, or America Online, that uses the 
serial port you selected in the Setup dialog box.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, and then turn it back on.)
On a Mac computer, check the following:
nMake sure that Internal Modem is selected on the 
Connection Settings tab in the HotSync Software Setup 
window.
nYou may need to select a different modem type or enter a 
custom setup string from the Connection Settings tab. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can turn on the 
Modem Speaker option and use these sounds to check the 
modem connection.
nMake sure you are not running another program, such as 
America Online, fax or telephony software, or AppleTalk 
networking, that uses the serial port you selected in the 
Connection Settings tab.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, and then turn it back on.)
Check the following on your handheld:
nConfirm that the telephone cable is securely attached to 
your modem.
nMake sure the dialing instruction specifies the correct 
phone number. 
nIf you need to dial an outside line prefix, make sure you 
selected the Dial Prefix option on your handheld and 
entered the correct code. 
						

							HotSync problems
243
I tried to do a modem HotSync 
operation, but it did not 
complete successfully 
(continued).nIf the telephone line you are using has Call Waiting, make 
sure you selected the Disable call waiting option under 
Modem Sync Phone Setup on your handheld and entered 
the correct code.
nMake sure the telephone line you are using is not noisy, 
which can interrupt communications.
nCheck the batteries in your modem, and replace them if 
necessary.
I can’t perform an IR HotSync 
operation.Try each of these in turn:
nOn a computer running Windows 98, be sure that the 
HotSync Manager is running, that Infrared is selected on 
the HotSync Manager menu, and that the Serial Port for 
local operations is set to the simulated port for infrared 
communication. See“Conducting IR HotSync operations” 
in Chapter 15 for details.
nOn a computer running Windows 2000/ME/XP, select IR 
in the HotSync Manager. See“Preparing your computer for 
infrared communication” in Chapter 15 for details. 
nOn a Mac computer, make sure the infrared 
communications extensions have been installed in the 
Extensions folder inside the System folder. Next, open the 
HotSync Software Setup window, and be sure that HotSync 
Manager is enabled and that the Local Setup Port is set to 
Infrared Port. See“Conducting IR HotSync operations” in 
Chapter 15 for more information.
nOn your handheld, be sure the HotSync application is set to 
Local, with the option IR to PC/Handheld.
nBe sure the IR port of your handheld is aligned directly 
opposite to, and within a few inches of, the infrared device 
of your computer.
nIR HotSync operations do not work after you receive a low 
battery warning. Check the battery power of your 
handheld. Recharge the internal battery.
My handheld appears to freeze 
when I place it near my 
computer.Move your handheld away from the computer ’s infrared port. 
						

							Appendix B Frequently Asked Questions
244
When I press the HotSync 
button on the cradle/cable, 
nothing happens on Palm 
Desktop software, and my 
handheld times out.Try each of these in turn:
nMake a copy of your Palm folder. Uninstall and then 
reinstall Palm Desktop software.
nTurn on your handheld, and tap the Home icon  . Select 
the HotSync icon  , and then tap Local.
When I perform a HotSync 
operation, my information 
does not transfer to Palm 
Desktop software.Try each of these in turn:
nIf you have performed a HotSync operation successfully 
but you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
user name selected for viewing data.
nOn a Windows computer, click the HotSync Manager and 
select Custom. Check that all conduits are set to 
synchronize files.
nOn a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, select Conduit Settings. 
Select your user name from the User pop-up menu, and 
check that the correct conduit is active. 
My handheld displays the 
message “Waiting for sender” 
when it’s near my computer ’s 
infrared port.Try each of these in turn:
nYour computer ’s infrared port may be set to search 
automatically for the presence of other infrared devices. 
Consult the documentation for your operating system for 
information about turning off this option.
nIn some cases simply moving your handheld away from the 
computer ’s infrared port solves the problem.
I want to synchronize my 
computer with more than one 
handheld.Try each of these in turn:
nIf the computer running Palm Desktop software 
synchronizes with more than one handheld, each handheld 
must have a unique name. Assign a user name to your 
handheld the first time you perform a HotSync operation.
nBe aware that synchronizing more than one handheld with 
the same user name causes unpredictable results and, 
potentially, loss of your personal information. 
						

							Beaming problems
245
Beaming problems
Recharging problems
Problem Solution
I cannot beam data to another 
device with an IR port.Try each of these in turn:
nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4) and one meter 
(approximately 39) apart and that the path between the 
two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your handheld closer to the receiving device.
nMake sure the receiving device has enabled beam receive.
When someone beams data to 
my handheld, I get a message 
telling me it is out of memory.Try each of these in turn:
nYour handheld requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30KB application, you must 
have at least 60KB free.
nPerform a soft reset. See“Performing a soft reset” in 
Appendix A for more information.
Problem Solution
When I connect my handheld 
to the cradle/cable, it does not 
charge.Try each of these in turn:
nConfirm that your handheld is firmly connected to the 
cradle/cable.
nConfirm that your recharger cable is properly connected to 
the cradle/cable. On some cradles/cables the recharger 
cable connects to the back of the USB or serial port 
connector that plugs into your computer, and on other 
cradles/cables the recharger cable connects to the back of 
the cradle/cable.
nConfirm that your recharger is plugged into an AC outlet 
that has power.
nWith your handheld seated in the cradle/cable. Press the 
power button and tap the Home icon  . Confirm that there 
is a lightening bolt on the battery icon at the top of the 
screen.
nCharge your handheld for at least two full hours. 
						

							Appendix B Frequently Asked Questions
246
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, go to 
www.palm.com/support/zire71 or send an e-mail to your 
regional Technical Support office. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of handheld software you are using and available memory
Problem Solution
I forgot the password, and my 
handheld is not locked.nFirst, use the password hint to try to remember the 
password. If this doesn’t help or if you do not have a 
password hint, you can use Security to delete the password, 
but your handheld deletes all entries marked as private. 
However, if you perform a HotSync operation before you 
delete the password, the HotSync process backs up all 
entries, whether or not they are marked private. Then you 
can follow these steps to restore your private entries:
a.Use the Palm Desktop software and the cradle/cable or 
infrared communication to synchronize your data.
b.Tap Forgotten Password in Security to remove the 
password and delete all private records.
c.Perform a HotSync operation to synchronize your data 
and restore the private records by transferring them 
from your computer to your handheld.
I forgot the password, and my 
handheld is locked.
nFirst, use the password hint to try to remember the 
password. If this doesn’t help or if you do not have a 
password hint, you must perform a hard reset to continue 
using your handheld. See“Performing a hard reset” in 
Appendix A for more information. 
						

							Technical support
247
To find version and memory information:
1.Tap the Home icon  . 
2.Tap the Menu icon  . 
3.Select Info from the App menu.
NOTEPalm works with developers of third-party add-on applications to 
ensure the compatibility of these applications with your new Palm handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. If you suspect that a third-party 
application is adversely affecting the operation of your handheld, contact the 
developer of the application. 
4.Tap Version to see version numbers, and tap Size to see the amount of free 
memory in kilobytes. 
						

							Appendix B Frequently Asked Questions
248 
						

							249
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional 
peripheral or host devices. Failure to do so may violate FCC rules.
CAUTION
Changes or modifications not covered in this manual must be approved in writing by the 
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
approval may void the user ’s authority to operate this equipment.
Zire™ Product Family
Tested to Comply 
With FCC Standards
   FOR HOME OR OFFICE USE
Responsible Party:
Palm Solutions Group
400 N. McCarthy Boulevard
Milpitas, California 95035
United States of America
(408) 503-7500 
						

							Product Regulatory Information
250
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel 
brouilleur du Canada.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in 
accordance with your local regulations.
Va r n i n g  
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som 
rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Advarsel! 
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af 
samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Va r o i t u s  
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan 
suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Advarsel 
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type 
anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Waarschuwing! 
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar 
inleveren als KCA.
Uwaga
Intrinsic Safety Warnings
Warning – Explosion Hazard – Substitution of components may impair suitability for class I, 
division 2;
Warning – Explosion Hazard – When in hazardous location, turn off power before replacing or 
wiring modules, and,
Warning – Explosion Hazard – Do not disconnect equipment unless power has been switched off or 
the area is known to be non-hazardous.