Palm Zire 71 Handheld Instructions Manual

							Resetting your handheld
231
To restore your data from a Mac computer after a hard reset:
1.Double-click the HotSync Manager in the Palm folder.
2.From the HotSync menu, select Conduit Settings.
3.From the Users pop-up menu, select the appropriate user name.
4.Select an application from the list.
5.Click Conduit Settings.
6.Click Macintosh overwrites handheld for each conduit.
Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions revert to their default settings. To 
use a new setting on an ongoing basis, click Make Default. Thereafter, whatever 
you selected as the default setting is used for HotSync operations.
7.Click OK.
8.Repeat steps 4 through 6 to change conduit settings for other applications.
9.Close the Conduit Settings window.
10 .Perform a HotSync operation. 
						

							Appendix A Maintaining Your Handheld
232 
						

							233
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the frequently asked questions in this appendix and you 
have also reviewed the following:
nThe readme file located in the folder where you installed the Palm™ Desktop 
software on your Windows computer or on your installation CD for Mac users 
nThe Palm Desktop online Help
nThe Palm Desktop Software for the Macintosh User’s Guide, located in the 
Documentation folder on your installation CD
nThe Palm Knowledge Library, accessible at www.palm.com in the Support section
nThe most recent Palm™ Zire™ 71 handheld HelpNotes on your regional web 
site
If you are still having problems, contact Technical Support or go to
www.palm.com/support/zire71.
NOTEPalm works with developers of third-party add-on applications to ensure the 
compatibility of these applications with your new Palm™ handheld. Some third-party 
applications, however, may not have been upgraded to be compatible with your new 
Palm handheld. If you suspect that a third-party application is adversely affecting the 
operation of your handheld, contact the developer of the application.  
						

							Appendix B Frequently Asked Questions
234
Software installation problems
Problem Solution
The installation menu did not 
appear when I inserted the 
Desktop Software CD-ROM (or 
the Software Essentials 
CD-ROM) into my Windows 
computer.Try the following:
1.From the Windows desktop, click Start.
2.Select Run.
3.Click Browse.
4.Locate your CD-ROM drive and select the Autorun file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows 
computer.Try the following:
1.Disable any virus-scanning software on your computer.
2.Close any open applications.
3.Make sure your computer has at least 50MB of disk space 
available.
4.Delete all temporary files.
5.Run ScanDisk (or another disk verification tool) on your 
computer.
6.Uninstall and then reinstall Palm Desktop software.
I cannot install Palm Desktop 
software on my Mac computer.Try the following:
1.Disable any virus-scanning software on your computer.
2.Quit any open applications.
3.Make sure your computer has at least 50MB of disk space 
available.
4.Uninstall and then reinstall Palm Desktop software.
My files didn’t install during a 
HotSync
® operation.If files do not install after you perform a HotSync operation the 
file type was not recognized. Try launching the associated 
application from your handheld and then performing another 
HotSync operation. If the files still remain in the list, they are 
not associated with an application on your handheld and 
cannot be installed. 
I can’t add more files to the 
Palm™ Quick Install list.Make sure the dialog box that confirms where the files will be 
installed is closed. You cannot add more files to the list when 
the confirmation dialog box is open. For details, see“Installing 
applications and files on a Windows computer” in Chapter 4. 
						

							Operating problems
235
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
nPress an application button to ensure that your handheld is 
turned on.
nTap the Brightness icon   in the upper-right corner of the 
Graffiti
® 2 writing area. If the Brightness dialog box 
appears, adjust the brightness by pressing and holding Up 
on the 5-way navigator for a few seconds. If this doesn’t 
work, press and hold Down on the navigator for a few 
seconds.
nIf your handheld was exposed to cold, make sure it is at 
room temperature.
nCharge your handheld.
nPerform a soft reset. If your handheld still doesn’t turn on, 
perform a hard reset. See“Resetting your handheld” in 
Appendix A.
IMPORTANTWith a hard reset, all records and entries stored 
in your handheld are erased. Never perform a hard reset 
unless a soft reset does not solve your problem. You can 
restore any data previously synchronized with your computer 
during the next HotSync operation.
I get a warning message 
telling me my handheld 
memory is full.Try each of these in turn:
nPurge records from Date Book and To Do List. This deletes 
To Do List items and past Date Book events from the 
memory of your handheld. See“Purging records” in 
Chapter 4. You must perform a HotSync operation to 
recover the memory.
nDelete unused memos and records. If necessary, you can 
save these records. See“Deleting records” in Chapter 4. 
You must perform a HotSync operation to recover the 
memory.
nIf you have installed additional applications on your 
handheld, remove them to recover memory. 
See“Removing applications” in Chapter 4.  
						

							Appendix B Frequently Asked Questions
236
Tapping and writing problems
My handheld keeps turning 
itself off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at 30 seconds or at one, two, 
or three minutes. Check the Auto-off after setting on the Power 
Preferences screen. See“Power Preferences” in Chapter 16.
My handheld is not making 
any sounds.Check the System, Alarm, and Game Sound settings. 
See“Sounds & Alerts Preferences” in Chapter 16.
My handheld has frozen. 
nIf a network connection was improperly terminated, your 
handheld may appear to be frozen for up to 30 seconds. If 
it is still frozen after 30 seconds, perform a soft reset. 
See“Resetting your handheld” in Appendix A.
nIf the camera is open, you cannot use any of the other 
applications or features on your handheld. So it may 
appear that your handheld has frozen. Close the camera to 
resume using your handheld’s other applications and 
features.
Problem Solution
When I tap the buttons or 
screen icons, my handheld 
activates the wrong feature.Calibrate the screen. See“Digitizer Preferences” in Chapter 16.
When I tap the Menu icon  , 
nothing happens.Not all applications or screens have menus. Try changing to a 
different application.
I can’t get my handheld to 
recognize my handwriting.Try each of these in turn:
nFor your handheld to recognize handwriting input with the 
stylus, you need to use Graffiti 2 writing. See“Using 
Graffiti 2 writing to enter data” in Chapter 3.
nMake the Graffiti 2 character strokes in the Graffiti 2 writing 
area, not on the display part of the screen. If you want to 
write on the display part of the screen you must turn on and 
activate Writing Area Preferences. See“Full-screen writing 
area” in Chapter 3.
nWrite Graffiti 2 strokes for lowercase letters in the left side, 
strokes for capital letters in the middle, and strokes for 
numbers in the right side of the Graffiti 2 writing area.
nMake sure that Graffiti 2 is not in shift mode. See“Symbols 
and other special characters” in Chapter 3.
nSee“Graffiti 2 tips” in Chapter 3 for tips on increasing your 
accuracy when you write Graffiti 2 characters. 
						

							Application problems
237
Application problems
Problem Solution
I tapped the Today button, but 
it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box on the Date and Time Preferences screen displays the 
current date. See“Date & Time Preferences” in Chapter 16 for 
more information.
I know I entered some records, 
but they do not appear in the 
application.Try each of these in turn:
nCheck the Categories pick list (upper-right corner). Select 
All to display all the records for the application.
nCheck Security and confirm that Private Records is set to 
Show private records.
nIn To Do List, tap Show and see if Show Only Due Items is 
selected.
I’m having problems listing 
memos or notes the way I want 
to see them.Try each of these in turn:
nIf you cannot manually arrange the order of memos or 
notes in the list screen, select Preferences from the Options 
menu and make sure that Sort by is set to Manual.
nIf you choose to view your memos or notes alphabetically 
on Palm Desktop software and then perform a HotSync 
operation, the memos on your handheld still appear in the 
order defined in the Preferences setting. In other words, the 
sort settings you use with Palm Desktop software are not 
transferred to your handheld.
I created an event in Date Book, 
but it doesn’t appear in the 
Week View.If you have two or more events with the same start time, the 
first event created appears as a gray bar, and any subsequent 
conflicting events appear as a single red bar. To see the 
overlapping events select the Day View.
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly.Palm Desktop software provides several features that interact 
with e-mail client software on a Windows computer. For these 
features to work correctly, the e-mail client software must be 
properly configured. Follow these steps to check the 
configuration:
1.Click the Windows Start menu, and then select Settings.
2.Select Control Panel.
3.Select Internet Options, and then click the Programs tab.
4.Make sure that the E-mail field is set to the correct e-mail 
client software.  
						

							Appendix B Frequently Asked Questions
238
HotSync problems
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly (continued).5.Click OK.
6.Start the e-mail client software and make sure it is 
configured as the default MAPI client. Consult the 
documentation for your desktop e-mail application for 
more information.
The current date and time are 
incorrect.The current date and time are tied to the Location setting. If 
you change the date and time without changing the Location 
setting, the current date and time may appear incorrect. 
See“Date & Time Preferences” in Chapter 16 for information 
on setting the current location, date, and time.
Problem Solution
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly?nMake sure the HotSync cradle/cable is connected securely.
On a Windows computer try these steps:
1.Check the Windows system tray to make sure the HotSync 
Manager is running. If it is not, click Start on the Windows 
taskbar, and then select Programs. Navigate to the Palm 
Desktop software program group, and select HotSync 
Manager. You should also see“Selecting HotSync setup 
options” in Chapter 15 for instructions on selecting the 
correct HotSync Manager settings.
2.Make sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
3.If you are using the serial cradle/cable, make sure you 
selected the correct serial port on the Local tab in the Setup 
dialog box. It should be set to the port where you connected 
the HotSync cradle/cable. 
						

							HotSync problems
239
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly (continued)?On a Mac computer try these steps:
1.Make sure HotSync Manager is enabled. If it is not, 
double-click the HotSync Manager icon in the Palm folder 
and enable HotSync Manager on the HotSync Controls tab.
2.If you are using a USB cradle/cable, disconnect the 
cradle/cable from your computer, and then reconnect the 
cradle/cable and restart your computer.
3.If you are using the optional serial cradle/cable, 
double-click the HotSync Manager icon in the Palm folder 
and then click the Connection Settings tab. Make sure the 
port selection matches the port where your HotSync 
cradle/cable is attached.
I did a HotSync operation, but 
one of my applications did not 
synchronize.
nOn a Windows computer, click the HotSync Manager and 
select Custom. Check that the correct conduit is active. 
nOn a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, select Conduit Settings. 
Select your user name from the User pop-up menu, and 
check that the correct conduit is active. 
I am using Outlook as my PIM, 
but I cannot do a HotSync 
operation.Try each of these in turn:
nClick the HotSync Manager and select Custom. Check that 
the correct conduit is active.
nCheck that the correct conduit is installed. Reinstall the 
HotSync Manager and make sure that the correct conduit is 
selected.
nReinstall Palm Desktop software and select the option to 
synchronize with Microsoft Outlook.
I cannot launch the HotSync 
Manager.Try each of these in turn:
nIf you are using the optional serial cradle/cable, or if you 
are performing a HotSync operation using a modem, make 
sure you are not running another program, such as America 
Online, that uses the serial port you selected in the Setup 
dialog box.
nMake a backup copy of your Palm Desktop data, and then 
reinstall Palm Desktop software. 
						

							Appendix B Frequently Asked Questions
240
I tried to do a local HotSync 
operation, but it did not 
complete successfully.Try each of these in turn:
nMake sure your handheld is seated in the cradle/cable 
correctly.
nCheck the connection between the HotSync cradle/cable 
and the USB or serial port on your computer.
nMake sure the user name you selected in Palm Desktop 
software matches the user name assigned to your 
handheld.
nMake sure the date on your computer matches the date on 
your handheld. 
nRead the HotSync Log for the user account for which you 
are performing a HotSync operation 
On a Windows computer, try each step in turn:
nMake sure that HotSync Manager is running. If it is 
running, close it and restart it. 
nMake sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
nIf you are using the serial cradle/cable, make sure you 
selected the correct serial port on the Local tab in the Setup 
dialog box. It should be set to the port where you connected 
the HotSync cradle/cable.
nIf you are using the serial cradle/cable, try a lower baud 
rate setting on the Local tab in the Setup dialog box.
nIf you are using the serial cradle/cable, make sure you 
aren’t running a program, such as America Online, that 
uses the serial port you selected in the Setup dialog box.