Nortel Modular Ics 6.0 Installer Guide

P0992638 03Modular ICS 6. 0 Installer Guide
Usage Metrics
Hunt groupsInstaller password required
This feature gives you statistical information about hunt group 
calls.
From Usage Metrics, start with the display showing 
Hunt groups.
1. Press ≠. Show group: displays.
2. Enter the group number. Hg1 metrics displays.
3. Press ≠. The display shows the date the 
information was last cleared.
4. Press ‘. TotalCalls: displays.
The displayed value is the total number of calls received by 
the hunt group, up to...

542 / Usage Metrics
Modular ICS 6.0 Installer GuideP0992638 03
8. Press ‘. Busy: displays.
The displayed values show the number of times the hunt 
group was busy up to a maximum value of 99999 and the 
percentage of busy call versus total calls up to a maximum 
value of 999.
9. Press ‘. Ovrfl: displays.
The displayed values show the number of calls that were 
sent to the overflow position up to a maximum value of 
99999 and the percentage of overflow calls versus total 
calls up to a maximum value of...

Usage Metrics / 543
P0992638 03Modular ICS 6. 0 Installer Guide
3. Press ≠. 
The display shows the supported call type for the selected 
service.
4. Press 
‘ to select the next supported call type, either 
Incoming calls or Outgoing calls.
For Incoming calls press 
≠. 
The display shows Min denied: ___. 
Press 
‘. The display shows Max denied:___
For Outgoing calls press 
≠. 
The display shows Min denied:___. Press ‘. 
The display shows Max denied:___
Note:  The value for Min denied and Max denied can be...

544 / Usage Metrics
Modular ICS 6.0 Installer GuideP0992638 03 

P0992638 03Modular ICS 6. 0 Installer Guide
Troubleshooting
These troubleshooting procedures allow you to solve many 
problems in the Norstar system. 
Follow these procedures before replacing any components. 
Where more than one procedure is given, the procedures 
represent different options from which you can select one.
Only qualified persons should service the system.
The installation and service of this unit is to be 
performed only by service personnel having appropriate 
training and experience...

546 / Troubleshooting
Modular ICS 6.0 Installer GuideP0992638 03
Troubleshooting procedures for Companion components are 
included in the Modular ICS Companion Installer Guide.
Getting ready
Before you begin troubleshooting, gather all the information 
that is relevant to your network configuration:
the Modular ICS Programming Record
records from people who use the network
information about other hardware and non-Norstar 
features within the public or private network 
Notify service provider of T1 or...

Troubleshooting / 547
P0992638 03Modular ICS 6. 0 Installer Guide
Types of problems
The problems you encounter will likely occur into one of the 
following categories:
Misunderstanding a feature
A problem may be reported because a Norstar user is 
unfamiliar with the operation of a given feature. You may be 
able to solve the problem simply by demonstrating how to use 
the feature correctly.
Programming errors
You may encounter problems caused by errors in 
programming. A feature may have been programmed...

548 / Troubleshooting
Modular ICS 6.0 Installer GuideP0992638 03
General troubleshooting procedure
1. Diagnose the trouble by determining:
the types of problems users have experienced
the frequency of the problems
how many telephones are affected
2. Check how a feature is being used. 
A problem may have been reported because of a 
misunderstanding about how a feature works. Confirm that 
the person who reported a problem understands the 
intended use and operation of any feature in question.
3. Check...

Problems with telephones / 549
P0992638 03Modular ICS 6. 0 Installer Guide
Problems with telephones
Set has faulty buttons, display, handset or other 
hardware problems
Run a Station Set Test (²¡âÞ). 
Detailed instructions are contained in the Modular ICS 6.0 
System Coordinator Guide.
Unreadable set display
If the trouble is with an M7310, T7316, or an M7324 sets
1. Press ²¥à.
2. Press UP
 or DOWN to adjust the display to the desired level.
3. Press OK
.
If the trouble is with an M7100, T7100, M7208 or...

550 / Problems with telephones
Modular ICS 6.0 Installer GuideP0992638 03
If the display is still unreadable
1. Go into Maintenance in programming and disable the 
problem telephone.
2. Replace the problem telephone with a working one.
3. Enable the working telephone.
Telephone dead
1. Run a Station Set Test (³¡âÞ). 
Detailed instructions are contained in the Modular ICS 6.0 
System Coordinator Guide.
2. If more than one telephone is affected, refer to 
Data Module down on page 575.
3. Check for dial...