Nortel Modular Ics 6.0 Installer Guide

Problems with telephones / 551
P0992638 03Modular ICS 6. 0 Installer Guide
Running a Maintenance session to test a dead telephone
1. Run a Maintenance session to ensure that the telephone is 
not disabled. See Port/DN status on page 488.
2. Disable the port that the telephone is connected to using 
Port/DN status.
3. Enable the port that the telephone is connected to using 
Port/DN status.
Replacing a telephone
In a powered-up system, an existing telephone can be replaced 
by a new telephone. A new...

552 / Problems with telephones
Modular ICS 6.0 Installer GuideP0992638 03
Status of a telephone that was replaced
The old telephone that was unplugged and replaced by a new 
telephone loses its programming and internal number. The 
internal number of the old telephone has been given to the new 
telephone. The programming has either been removed or given 
to the new telephone when it was plugged into the old jack. 
The replaced telephone, if it is plugged back into the system, 
is now treated by the...

Problems with lines / 553
P0992638 03Modular ICS 6. 0 Installer Guide
Problems with lines
The troubleshooting problems listed here focus on trouble 
with making calls or using lines. For problems which are 
specific to BRI lines, refer to Problems with BRI service on 
page 570.
Calls cannot be made (but can be received)
1. Press ³¥â.
2. Press a line button.
3. If an incorrect line number or name appears, or if neither 
appears, on the display, check the programming settings.
OR
If the correct line number...

554 / Problems with lines
Modular ICS 6.0 Installer GuideP0992638 03
10. If you still cannot make external calls, power down, then 
power up the system. This should be done after business 
hours, to avoid losing calls.
11. To check the line, contact your service provider or central 
office.  
Dial tone absent on external lines
1. Use Button Inquiry (²¥â) to display the number of 
the external line you are testing.
2. Check for dial tone using a test telephone at the 
connections for the external line on...

Problems with lines / 555
P0992638 03Modular ICS 6. 0 Installer Guide
Hung lines at a telephone
Line indicators that have been solid for a long time are the only 
visible indication that lines are hung. 
Possible problem
A line that has been redirected using Line Redirection may, 
under some circumstances, remain busy after a call is over. If 
this happens, the outgoing line for the redirection also remains 
busy. You can clear this kind of hung line only at the telephone 
that was used to redirect the...

556 / Problems with lines
Modular ICS 6.0 Installer GuideP0992638 03
Possible problem
Lines are still hung after all the above solutions have been 
investigated or tried out.
Solution
For lines that are hung for any other reason, you will have to 
run a Maintenance session. 
1. Run a Maintenance session and go to Module status.
2. Disable and enable the affected Trunk Cartridge. 
Follow the procedures in the General troubleshooting 
procedure on page 548 before proceeding.
Auto-answer line rings at a...

Problems with lines / 557
P0992638 03Modular ICS 6. 0 Installer Guide
Possible problem
The line is configured as auto-answer and unsupervised.
Solution
Reconfigure the line as manual-answer.
OR
Reconfigure the line as supervised.
Possible problem
The line is not equipped for disconnect supervision at the 
central office.
Solution
Reconfigure the trunk as manual-answer.
Possible problem
The Discon timer setting for the Trunk Cartridge in 
Trk/Line data does not match the setting for the line at the...

558 / Problems with lines
Modular ICS 6.0 Installer GuideP0992638 03
Prime telephone gets misdialed calls
This section describes possible problems if the Prime 
telephone is receiving calls that it should be routed elsewhere.
Possible problem
The digits sent by a switch at a central office or in the private 
network did not match any Received number, the Auto DN, or 
the DISA DN. The call has been routed to the prime telephone 
for the incoming trunk.
Solution
1. Verify that the switch is sending the...

Problems with lines / 559
P0992638 03Modular ICS 6. 0 Installer Guide
Selected lines reads Not in service or Not available
When a user selects a line button and the set displays either 
Not in service or Not available, refer to the problem 
explanations in this section.
Possible problem
You have configured a line number associated with an E&M 
Trunk Cartridge DTMF receiver to appear at the telephone.
Solution
Reconfigure the line so that it does not appear at any telephone 
and configure another line to...

560 / Problems with lines
Modular ICS 6.0 Installer GuideP0992638 03
6. Disable and enable the affected Trunk Cartridge. 
Possible problem
The Norstar system has detected no response on an E&M line 
from the system at the far end. The symptom will be 
accompanied by Event code 265 in the System test log.
Solution
Check with the operators of the system at the far end and get 
them to troubleshoot their system.
Possible problem
The line is connected to a DTI which is currently not in 
service.
Solution
1....