Nortel Modular Ics 6.0 Installer Guide

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The set number range for hunt groups is 707 to 736. 
Hunt groups can be programmed under System prgrming.
1. Press ≠. The display shows Hunt groups.
2. Press ≠. The display shows Show group:.
3. Enter the hunt group number you want to program (1-30).
4. Press ≠. The display shows Member DNs:.
5. Press ≠. The display shows the members for that 
group.
6. Press ADD
 to add a member or press REMOVE to remove a 
member from the group.
7....

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Assigning or unassigning lines to a group
To avoid delayed ring transfer of external hunt group calls to 
a prime set, ensure that the hunt group line prime is set to 
None.
A line can only be assigned to one hunt group.
1. When the display shows Member DNs:.
2. Press ‘. The display shows Line assignment.
3. Press ≠. The display shows Show line:.
4. Enter the line number you want to program, press SCAN to 
go the first line assigned to this...

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If the incoming call (line) has a higher ring pattern assigned, 
than the Hunt Group, the Hunt Group will ring with the line 
ring pattern.
1. Find the heading Hunt groups.
2. Press ≠ until the display shows Member extns:.
3. Press ‘ until the display shows Dstnct 
Ring:NONE.
4. Press CHANGE
 to toggle to the ring pattern number you 
want to assign to the Hunt group line. (None, 2, 3, 4)
5. Press ¨ to exit or ‘ to continue programming....

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Rotary — the call starts at the set after the one which was 
last presented. Distribution is complete when the next free 
set has been found. Simultaneous calls can be presented. 
Distribution is order based.
In Rotary mode, you can ensure that all your help-line 
people are receiving calls, rather than one person receiving 
the majority of calls. 
If a hunt group has available agents but nobody answers the 
call, the call is routed...

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Programming busy line setting
There are three routing options if all agents are busy:
BusyTone—the caller gets a busy tone for PRI or BRI, 
otherwise the telephone rings back.
Overflow—the call is routed to an overflow position. You 
can not use overflow if the overflow DN is a hunt group 
DN.
Queue—the call stays in the system for a period of time. 
Within this period of time, the call will be presented to an 
agent if one becomes...

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Programming the overflow set
This setting allows you to program the overflow set the hunt 
group calls will be routed to when the queue is full. 
If the overflow set is not a hunt group set, the call ceases to 
be a hunt group call. 
If the overflow set is a hunt group set, the call is treated as 
a new call and goes to the bottom of the queue.
The overflow set also can be a set number associated with a 
voice mailbox.
1. When the display...

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Change DNsInstaller password required
Change DNs allows you to change the directory number (DN) 
or internal number of a telephone.
1. Use ≠ and the dialpad to identify the DN you 
want to change. 
2. Use the dialpad to enter the new DN.
Featr settings
The following section describes how to configure set features.
Backgrnd music
Background Music allows you to listen to music through your 
telephone speaker. A customer-supplied music source...

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On hold
On hold allows you to choose what a caller hears on an 
external line when the line has been put on hold. 
Press CHANGE
 to select the setting: Tones, Music, or Silence.
Tones provides a periodic tone.
Music provides any signal from a source such as a radio 
connected to the ICS.
Silence provides no audio feedback.
Receiver volume
Receiver volume allows you to specify whether the volume 
level of a handset receiver or headset...

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Park timeout
Park timeout allows you to assign the number of seconds 
before a parked call on an external line returns to the 
originating telephone. 
Press CHANGE
 to select the setting: 30, 45, 60, 90, 120, 150, 
180, 300, or 600 seconds.
Park mode
The Call Park feature allows you to suspend a call. The call 
can then be retrieved at any system set by entering the unique 
retrieval code. Park Mode is the setting which determines how 
a...

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DRT to prime
Delayed Ring Transfer automatically forwards unanswered 
external calls to a prime telephone, after a certain period of 
time. This helps ensure that no external call goes unanswered. 
Press CHANGE
 to select the setting: Y (Yes) or N (No).
DRT delay
Delayed Ring Transfer delay allows you to specify the number 
of rings before a call is transferred to a prime telephone.  For 
this feature to work, DRT to prime must be set to...