Nortel Bcm 2 5 Telephone Features Instructions Manual

Chapter 5 Handling calls61
Telephone Features Programming Guide
Callback
When you direct a call you have answered to another telephone, the system monitors the call to 
make sure it is answered. If no one answers the call within a set length of time, the system returns 
it to you.
Callback generates many different displays. Most occur after a set delay and are listed in the index. 
Some occur immediately if the telephone to which you direct a call is out of service or not 
available. These different...

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Telephone Features Programming Guide
Chapter 6
Forward your calls
If you leave your desk but want to receive calls at another location, you can forward your calls to 
an internal or external telephone. 
Call Forward
When you use Call Forward, all calls go to the destination you select, regardless of Forward on 
busy (CFB) and Forward no answer (CFNA) feature programming. 
To forward calls:
1Press ≤›.
2Enter the number of the telephone to which you want your calls forwarded. 
To forward your calls to...

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Override Call Forward 
When you call a person who has Call Forward to your extension, your call rings at that person’s 
telephone.
Change the automatic Call Forward settings 
The Call Forward feature allows for programming of calls not answered or when the line is busy. 
You can define the number of times the telephone rings before call forwarding occurs. Program 
this feature by starting a Unified Manager session.
Change Call Forward no answer
The Call Forward...

Chapter 6 Forward your calls65
Telephone Features Programming Guide
If you use DND on Busy, the line indicator for an external incoming call flashes, but your 
telephone does not ring. Internal and private network callers hear a busy tone instead of ringing 
when you are on the telephone. External callers are transferred to the prime set used in your 
system. For more information about changing Do Not Disturb on Busy using Unified Manager, see 
the Business Communications Manager Programming Operations...

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You redirect lines at a telephone, but after redirection programming, the lines redirect for the entire 
system. 
You can redirect only lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are programming Line Redirection; however, 
none of the call handling features are available until the feature times out. If you need to use a 
feature to process the call, quit Line Redirection programming by pressing ≤. Do...

Chapter 6 Forward your calls67
Telephone Features Programming Guide
Press ≥ or  if the line you have selected as the outgoing line is a private network line 
that does not require you to dial digits.
4Select the lines to redirect.
If you use 
 to redirect all your lines, ensure that you wait until all the lines on your telephone 
light up before pressing ≥ or 
. If you press ≥ or  before all the lines light up, those lines 
not lit do not redirect.
You can continue to use the line selected for...

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The following displays appear when canceling redirection:You are trying to redirect a line and the line you have selected is 
the outgoing line you have selected as a destination. You cannot 
redirect a line to itself. Select another line.
Enter a valid line pool access code.
You have tried to redirect a line, but another person has 
redirected that line. Press • or 
# to override the 
previous redirection and redirect the line.
You can redirect calls only...

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Telephone Features Programming Guide
Chapter 7
Communicating in the office
There are several features for communicating in the workplace, such as:
Page
Message
Vo i c e  C a l l
Page
The Page feature allows you to make announcements over the Business Communications Manager 
system using the telephone speakers, or a loudspeaker system if one is available. 
Make a page announcement
To make a page announcement:
1Press ≤fl‚.
2Enter a page type. Page types are:
⁄ through the telephone speakers (internal...

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Activate and deactivate the Page feature
You need to start a Unified Manager session to program this feature. For more information about 
programming using Unified Manager, see the Business Communications Manager Programming 
Operations Guide.
Create page zones
A zone is any group of telephones that you want to group together for paging, regardless of their 
location. You can assign one of six zones to each telephone. The maximum number of telephones...