Nortel Bcm 2 5 Telephone Features Instructions Manual

Chapter 2 Answer calls31
Telephone Features Programming Guide
the name of the caller
the number of the caller
the name of the line in your system that the call is on 
For each telephone, you can determine which information appears on the display first.
Call Display information becomes available between the first and second ring of an incoming call. 
If you answer before the Call Display information appears on your display, press ≤°⁄⁄ to 
view the line number or line name. To use logging features with...

32Chapter 2 Answer calls
P0937240 02
Make Call Display information appear automatically at a telephone
Each telephone that rings for an external line can show Call Display information for that line. After 
answering a call, Call Display information appears on the display of the telephone that answered 
the call. Your installer or customer service representative can program telephones to have 
automatic Call Display.
Change which call information appears first 
If the information is not available from...

Chapter 2 Answer calls33
Telephone Features Programming Guide
Central answering position (CAP) module
A CAP module is an add-on device that provides 48 additional memory or line buttons. You can 
connect one or two CAP modules to the telephone to increase the number of lines it can handle. A 
CAP can monitor system telephone status, answer external calls on up to 120 lines, and send up to 
30 messages to other system telephones.
A central answering position (CAP) is an M7324 or M7324N telephone and a CAP...

34Chapter 2 Answer calls
P0937240 02Figure 6   CAP module with M7324 and M7324N telephones
Customize your CAP module
When a CAP module is first plugged into your telephone, some of the module buttons are 
automatically programmed to dial an internal number. You can program any of the buttons on your 
CAP module that do not select lines to dial internal or external numbers automatically. 
If your installer has programmed the CAP module for your system, you can move external lines to 
the CAP module by...

Chapter 2 Answer calls35
Telephone Features Programming Guide
The indicator is on when the telephone has:
an active call
Do Not Disturb turned on 
The indicator is off when a telephone has:
no active call
a call on hold and no other active call
Release button
Press ®to end a call. You do not have to put the handset down. ® also ends feature 
programming.
While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect 
the call. Use ≤ instead.
Pick up a call ringing...

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You cannot use Group Pickup to retrieve a camped call.
With more than one incoming call at a telephone in a pickup group, a call ringing on an external 
line is answered first, followed by calls on the prime line, and last, calls on intercom lines. 
Change a telephone’s pickup group
To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager 
session to program the feature. For more information about programming using Unified...

Chapter 2 Answer calls37
Telephone Features Programming Guide
Answer buttons help attendants to monitor incoming calls for one or several other people. For 
example, an attendant can have line appearances for three different managers on the answer 
buttons of the telephone.
When an attendant answers a call for manager A the appearance stops at that manager’s set. This 
flexibility allows for another (simultaneous) call to come in on the same line. The same is true for 
manager B and manager C. When...

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Cancel Group Listening
Group Listening cancels automatically when you hang up, or when you press ≤£°‚¤
Note: Keep the handset away from the speaker, or you can hear feedback. 
The higher the volume, the more the feedback. Press ® to prevent 
feedback when hanging up. 

39
Telephone Features Programming Guide
Chapter 3
Make a call
The following are different ways to make a call, depending on the programming and the type of 
call:
Pick up the handset and dial. Business Communications Manager supports three methods of 
dialing. See “Select how you dial your calls” on page 42. 
Pick up the handset, press a line button, and dial (if the call is not on your prime line).
Press ≈ and dial (to talk without using the handset). See “Handsfree and Mute” on page 97.
Press a...

40Chapter 3 Make a call
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You have dialed a number, but the least expensive route 
programmed for the system is busy. Unless you release the call, 
the number goes through on a more expensive route. 
The last number you dialed or the number you saved for Saved 
Number Redial was a speed dial number that displayed a name 
instead of the number. You dialed the number correctly, but it is 
not visible.
You have tried to use another person’s private line.
Enter the digits of the number you want to...