Nitsuko Digital System Administrators Guide

Non-Bloc king Archite cture
&
Everyone can be on the phone at once. 
Non-Blocking Architecture means that all the extensions and lines can be busy on
calls simultaneously, without blocking or interfering with one another.
The system allows simultaneous handset and Handsfree calls, with a maximum of 12
simultaneous Handsfree calls per CEU.  So if 12 Handsfree calls are in progress and
someone tries to make a Handsfree call, the system emits a busy tone and the person
must make a handset call instead....

Off-Hook Signa ling/Whispe r P age
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You can break into a co-worker’s call and talk to them without the
other person on the line hearing you. 
When you call a busy multibutton extension, Off-Hook Signaling lets you send a
signal to the busy user.  Depending on programming, sending the signal can result in
a Whisper Page or Off-Hook Ringing.
Whisper Page
Whisper Page sends two beeps into the handset of the busy user.  After the beeps
sound, you can speak.  The busy user hears your voice over their...

Using the Feature
To enable/disable
incoming Whisper Page
when your extension has
program access level 3-5: 
1.Do not lift handset. 
2.Press #. 
3.Dial VO. 
4.Dial Y to enable. 
OR
Dial N to disable. 
5.Press SAVE.
To respond to a Whisper
Page in your handset:
You hear two beeps, then your co-worker’s voice.  The
ICM key flashes fast. 
1.Press and hold MIC/DND to talk. 
2.Release MIC/DND to talk to initial caller.
To answer an Off-Hook
Signal you hear over your
speaker:
You hear a single beep repeated....

Operator Assistance
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Have your system automatically answer outside calls and provide
dialing options to your callers — even without Voice Mail.
Operator Assistance requires a Voice Module Unit (P/N 88522) and an AUX Module
with software version 02.10 or higher. Operator Assistance is not available with Base
software.
Operator Assistance (OPA) automatically answers calls on designated trunks and
provides dialing options to callers. With OPA, callers can dial extensions and hunt
groups directly, without...

Automatic Attendant Overflow 
Operator Assistance also provides call overflow for attendants. With call overflow, an
unanswered call to an attendant routes to an OPA message after a programmed
interval. The caller can then use the announced options.
Initial Configuration
Operator Assistance not installed.
Using the Feature
To initialize (erase) all
OPA messages (if you are
an attendant or ACD
Supervisor):
This also erases the ACD All Agents Busy message and
Personal Greetings. You must initialize all...

To call into the system
using Operator
Assistance:
1.Dial system telephone number.
2.After OPA answers your call, dial announced option: 
Dial single-digit option.
OR
Dial 3 plus the extension number you wish to reach. 
Understanding Related Programming
Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.
Operator Assistance
130 DIGITAL SYSTEM Administrator’s Guide 

Othe r C ommon Ca rriers
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Use Other Common Carriers such as, MCI, GTE Sprint, etc. 
The DIGITAL SYSTEM lets you access Other Common Carriers (OCCs), like MCI
and GTE Sprint, in two different ways.  You can: 
·Manually dial their telephone number and any other required codes. 
·Store their telephone number, a pause, and their security code (or other required
numbers) in a Personal Speed Dial bin.  When you access the bin, the system di-
als out the number, then pauses (waits) for dial tone from the OCC....

O utside  Ca lls, A nsw e ring
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Answering an outside call can be just as easy as lifting the handset. 
When an outside call comes into your extension, its Line key flashes slowly, if the
line has a designated key.  If a line does not have a designated key, the call flashes a
catch-all key, called a Loop key.
The call may ring or not ring, depending on programming.  If your extension has
program access level 2-5, you can program, right from your phone, how the lines
ring (see Ringing Assignments starting...

Side tone (SIDE TONE TEST = Y or N)
Name (refer to page 230 for more on programming line
names) 
Program 16To allow/deny an extension incoming access to a line (L +
Line number 01-16 + # + 01 or 02 + #)
Program 17To assign a line to a key at an extension (LK + Line
number 01-16 + #)
To assign a Loop (Switch) key to every extension (LS +
#). A Loop key flashes for incoming calls that do not
appear under a Line key.  Make sure you assign one Loop
key to each extension so all incoming calls can appear...

O utside  Ca lls, Pla cing
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You can place outside calls by:
·Using a Line Key 
·Using Prime Line 
·Using Line Dial-Up 
·Using Direct Line (Trunk) Access 
·Using Direct Line Group Access 
·Using PBX/Centrex Lines 
Placing an outside call simply involves getting an outside line, then dialing your
number.  Your system may, however, be set up with certain Toll Restrictions which
limit the types of calls you can place (e.g., international calls).
The different ways you can place a call include:
Using a Line...