Nitsuko Digital System Administrators Guide

Headset
&
Have the privacy of a handset call without having to hold the
handset.  And, the Headset frees up both hands so you can easily
process paperwork while you are on a call. 
If you have a multibutton phone, you can use a Headset instead of a handset to
process calls.  While in the Headset mode, you hear the following signals in the
Headset instead of the speaker:  ringing, Paging, Background Music.  If your
extension has program access level 2-5, you can enable/disable Headset operation
right from...

To answer a call using the
Headset (attendant’s
only):
1.Press RLS on the DSS Console. 
-If you have Ringing Line Preference, this answers
the call. 
2.Press the flashing line or Intercom loop key.
To place a call using the
headset (attendant’s only):
1.Press RLS on the DSS Console. 
2.Press the line or Intercom loop key. 
-If you have Ringing Line Preference, press the line
or Intercom loop key before pressing RLS.
Understanding Related Programming
Program 18 (II)To enable/disable Headset operation for...

H old, A utomatic
&
Speed up your call processing by pressing one less key.
Automatic Hold lets you be on a call and activate a feature without first pressing the
HOLD key to hold your call.  The system automatically places a call on Regular
Hold for you when you press the following keys:  ICM, CONF, Call Coverage,
Hotline, or Page.  This way, for example, you can be on a call and start a Conference
call by simply pressing CONF — no need to press HOLD, then CONF.
If you are an attendant and on a call,...

Hold, Exc lusive 
&
Ensure that a held call of a sensitive nature does not get picked up
at another extension. 
Exclusive Hold lets you place an outside call on Hold at your extension so that it
cannot be picked up at another extension.  An outside line on Exclusive Hold appears
busy to all other extensions that have access to the line.  While a call waits on
Exclusive Hold, you can process other calls or use another feature.  Callers on
Exclusive Hold hear Music on Hold or silence, not the conversation...

Hold, R egula r
&
Answer an outside call at co-worker’s phone, then go to your own
phone to retrieve it. Or vice versa. 
Regular Hold lets you place an outside or Intercom call in a temporary waiting state.
While a call waits on Regular Hold, you can process other calls or use another
feature.  A waiting caller on Hold hears silence or Music on Hold, not the
conversation in your work area. See also Automatic Hold on page 97 and Exclusive
Hold on page 98.
When you place an outside call on Regular Hold, it...

4.Dial line access code (801-816) or extension number
(300-347).
-Dialing an extension number in step 4 also picks up
other types of calls at that extension.  The pick-up
order is as follows: 
Ringing Intercom calls 
Personal Park calls 
Ringing outside calls and Direct Inward Lines
Calls on Hold
To retrieve an Intercom
call from Regular Hold
before it recalls (i.e.,
when the HOLD key is
still flashing):
1.Lift handset. 
2.If you hear dial tone, press ICM.
-Otherwise, skip this step.  Also, if you have...

H otline
&
Speed up Intercom calls to co-workers you frequently call.  Touch
one button to get through. 
Hotline lets you place a call or Transfer a call to another extension (your Hotline
partner) by pressing a single key — the Hotline key for that extension.  If your
extension has programming access level 2-5, you can change the partner extension
associated with a Hotline key.
In addition, a Hotline key shows you the status of the partner extension:
When the key is...The partner extension is...
Off...

 OR 
Press Hotline key twice if it is flashing fast. 
-This overrides your partner’s DND and you hear
ringing.  
To transfer your outside
call to your Hotline
partner:
1.Press Hotline key once if it is lit or unlit.
-See step 2 above for your options.  If you hear busy
tone, you do not have to dial C to send beeps.  Just
hang up (see step 2 below).
OR
Press Hotline key twice if the key is flashing.
-In either case, your outside call goes on Hold.
2.Announce the call and hang up. 
OR 
Hang up to have the...

Features I – Z
Intercom
&
Easily contact your co-workers. 
The DIGITAL SYSTEM Intercom feature lets you call another DIGITAL SYSTEM
extension user by dialing their extension number.  You can also call attendant
extensions by dialing their extension number or 0 for the main attendant, 01- 04 for
other attendants.
Your system can be programmed for ringing or voice-announced Intercom calls.  In
other words, when you place an Intercom call to an extension, your call will either: 
·Ring the extension 
·Alert...

2.Press ICM (except at an ESL set).
-ICM lights and you hear dial tone. 
-To force the call to ring the extension, dial 1 before
dialing the extension number in step 3.
3.Dial extension (300-347).
OR
Dial 0 for main attendant or 01-04 for other attendants.
-ICM flashes fast when the call goes through.
-You cannot call your attendant during the Night
Answer mode. 
4.If you hear ringing, wait for an answer. 
OR
If you hear two beeps, you can speak right away.
To answer an Intercom
call that comes over...