NEC Xen Ipk Features And Specifications Manual

Features and Specifications Manual T6 – 583
Doc. No. 8201 - Release 1.0
July 2003
Trunk-to-Trunk TransferT- 6
FEATURE 
DESCRIPTIONThe Trunk-to-Trunk Transfer feature allows any station user to establish
Trunk-to-Trunk Transfers between two CO/PBX (disconnect signal must be
provided), ISDN, DID, and/or E&M Tie line calls.
SYSTEM 
AVAILABILITYTerminal Type
All Multiline Terminals.
Required Components
None.
OPERATING 
PROCEDURES
1. PressN, and receive internal dial tone.
2. Dial the Trunk Access Code...

July 2003 NEC Business Solutions Ltd
584 – T6Trunk-to-Trunk Transfer
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July 2003
	If a Trunk-to-Trunk Transfer is established using Call Appearance
keys, they stay lit until the trunks are released.
	When the system is operating in ID mode (Memory Block 1-5-23 = ID),
to ensure Trunk to Trunk transfer calls indicate correctly in the SMDR
records, you must apply one of the following:
1. In MB 1-9-00, assign 999 to an unused ID number.
2. In MB 1-4-04, enter one of the ID numbers...

Features and Specifications Manual T7 – 585
Doc. No. 8201 - Release 1.0
July 2003
Two-Colour LEDsT- 7
FEATURE 
DESCRIPTIONMultiline Terminals have Two-Colour LEDs (green or red) for Flexible Line
keys and the Large LED indications. The two colours indicate station status
(red) or message status (green). Green is used to indicate I-Hold (Exclusive
and Non-Exclusive), I-Use, and recall conditions. Other functions are
indicated with a red LED. The Attendant Add-On Console is also provided
with LEDs (green...

July 2003 NEC Business Solutions Ltd
586 – T7Two-Colour LEDs
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Features and Specifications Manual U1 – 587
Doc. No. 8201 - Release 1.0
July 2003
Uniform Call Distribution 
(UCD)U-1
FEATURE 
DESCRIPTIONThe Uniform Call Distribution (UCD) feature permits incoming DIT/ANA,
DID/Tie, and CO ring transferred calls to terminate in a prearranged hunt
group. Incoming calls are distributed based on longest idle time among all
members of the UCD group. When an incoming DIT/ANA, DID call to a
UCD group encounters all UCD stations busy or no-answer, the call is
queued and the...

July 2003 NEC Business Solutions Ltd
588 – U1Uniform Call Distribution (UCD)
Doc. No. 8201 - Release 1.0
July 2003
Overflow
Overflow Service allows calls, that have been holding in queue for more
than a predetermined time, to be directed to an assigned station or Station
Hunting group.
Queuing
All incoming calls destined for UCD groups are placed in queue when no
Agent in the UCD group is available to handle the call. Queue is used to
provide service in order of arrival (first in, first out).
Pilot...

Xen IPK Features and Specifications Manual
Features and Specifications Manual U1 – 589
Doc. No. 8201 - Release 1.0
July 2003
Answer/Release - Headset
This feature allows an Agent using a headset to answer or release a UCD
call. This feature uses the Headset On/Off key that is assigned on a line key
in System Programming.
Control of Night Mode
This feature allows the Supervisor to activate Night Mode. This feature can
be activated and deactivated by the Night Transfer key that is programmed
on a Feature...

July 2003 NEC Business Solutions Ltd
590 – U1Uniform Call Distribution (UCD)
Doc. No. 8201 - Release 1.0
July 2003
	When the overflow destination station is set for Call Forward to a UCD
group, overflow does not occur.
	No alert tone is provided if all Agents in the UCD group are busy. 
	UCD and ACD cannot be provided on the same system.
	Any Agent in a UCD group can press the Logon/Logoff key on the
Multiline Terminal to busy out the position. When Logoff is activated,
the station receives calls...

Xen IPK Features and Specifications Manual
Features and Specifications Manual U1 – 591
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July 2003
¶+AAACD/UCD Group Overflow Destination 
Assignment1-12-01
¶+AAACD/UCD Group Overflow Time Selection 1-12-02
¶+BCTDIT Assignment 3-42
¶+BCTANA Assignment 3-43
¶+BTMLine Key Selection for Telephone Mode 4-12
¶+BTMExtension Line Key Ring Assignment (Day Mode) 4-37
¶+BTMExtension Line Key Ring Assignment (Night 
Mode)4-38
¶+BTSBarge-In Alert Tone Assignment 1-1-76
¶+AAACD Hunt Time...

July 2003 NEC Business Solutions Ltd
592 – U1Uniform Call Distribution (UCD)
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