NEC Xen Ipk Features And Specifications Manual

Xen IPK Features and Specifications Manual
Features and Specifications Manual A21 – 91
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GENERAL 
DESCRIPTIONAUTOMATED ATTENDANT FUNCTION
Restrictions
	Supervisors can record AA and ACD queue messages again using the
telephone. The maximum message length is 90 seconds.
	This feature allows a caller to direct dial a valid extension defined by
the Administration application or one-key dialling only while a
message is playing.
	If caller does not select an AA transfer...

July 2003 NEC Business Solutions Ltd
92  – A21 Automatic Call Distribution (ACD Plus)
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Numbers Message
This message shared by all groups can be recording by the Supervisor
using a telephone and contains the numbers played for queue depth. During
recording by telephone, the number to speak is shown in the display. If a
voice file from a PC is used, the message must be in indexed play format or
the queue depth feature does not work.
ACD On-Hold Message
This message...

Xen IPK Features and Specifications Manual
Features and Specifications Manual A21 – 93
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General 
	If all agents in the ACD group where a call is terminated are busy, the
call waits in queue until an agent is available. The caller receives
announcements, queue depth indication or Music on Hold.
	Each caller hears every announcement from the beginning.
	When an agent becomes available, the caller is immediately
connected even if an announcement is in progress.
GUIDE TO...

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Features and Specifications Manual A22 – 95
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Automatic Carrier RoutingA-22
FEATURE 
DESCRIPTIONAutomatic Carrier Routing (ACR) allows an outgoing line to be seized using
a Trunk Group or Route Advance Block (RAB) for each number
dialled by the user. The ACR feature allows better use of the trunks
connected to the system.
SYSTEM 
AVAILABILITYTerminal Type: 
All terminals.
Required Components: 
None.
OPERATING 
PROCEDURES 
1. Lift the handset, and wait for dial tone.
2....

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	Only a single Route Assignment can be specified for each Dialling
Assignment entry.
	When ACR is set to YES (allow) using Memory Block 1-14-00 (ACR
Allow/Deny Selection), the MIFM LCR is disabled even when allowed
in system programming.
	A maximum of 10 digits can be deleted or added to a Route
Assignment.
General
	All Trunk Groups in the system (00 is used to deselect trunk groups)
can be...

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Features and Specifications Manual A22 – 97
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GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BAAccess Code (1-, 2-, 3-Digit) Assignment 1-1-46/47/48
¶+BCTTrunk-to-Trunk Group Assignment 3-03
¶+BCTTrunk Type Selection 3-91
¶+BTTLCR Class Selection 4-40
¶+BTS4Class of Service (Station) Feature 
Selection 21-8-08 3-4, 6-1...

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Features and Specifications Manual A23 – 99
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Automatic Day/Night Mode 
Switching
A-23
FEATURE 
DESCRIPTIONThis feature allows the system to be programmed to switch automatically in
or out of the Night Mode at a preprogrammed time. This eliminates the need
to manually set/reset the Night Mode daily. After a preprogrammed time, the
system automatically switches back to Day Mode.
SYSTEM 
AVAILABILITYTerminal type
Not applicable.
Required Components
None.
OPERATING...

July 2003 NEC Business Solutions Ltd
100  – A23 Automatic Day/Night Mode Switching
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GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BM4Automatic Day/Night Mode Switching Time 
Assignment1-1-27
¶+BM4Automatic Day/Night Mode by Day of Week 
Selection1-1-32
¶+BTSClass of Service (Attendant) Feature Selection 1 1-8-07 1-1,1-2
¶+BMAutomatic Daylight Saving Time Selection...